About Mach9

Mach9 is pioneering the next era of the surveying and geospatial industry. Our AI-driven platform opens up a world of possibilities for the millions of surveyors and civil engineers responsible for supporting the $3 trillion infrastructure industry. With our market-defining technology, engineers can leverage geospatial data to complete projects faster than ever before.

Our first , Mach9 Digital Surveyor is transforming highly-manual surveying workflows by automatically extracting features (such as signs, curbs, and utility poles, etc.) from large-scale imagery and 3D datasets—delivering results up to 96 times faster than today’s labor-intensive process. By dramatically scaling what surveyors can achieve, Mach9 empowers the industry to accelerate infrastructure development, improve decision-making, and fundamentally reshape the way we build and maintain our world.

Mach9 Quiet Capital, Y Combinator, Overmatch Ventures, Kyle Vogt (founder of Cruise), Amar Hanspal (former CEO of Autodesk), Scott Belsky (CPO of Adobe), Gokul Rajaram (former executive at DoorDash), and more.

Position Overview

We're looking for our first Revenue Operations hire to build the systems and processes that power Mach9's commercial engine. You'll own the infrastructure behind how we manage customer data, contracts, billing, commissions, and GTM workflows. This is a cross-functional role for someone who enjoys building from scratch, thrives in ambiguity, and wants to help scale a high-growth, usage-based AI company.

Responsibilities

• Commercial Operations: build and own the commercial processes that support pricing, contracts, deal approvals, renewals, and customer account management.

• Billing Operations: own the company's billing operations, ensuring customers are billed accurately and on time in accordance with their contracts and product usage.

• GTM Technology Management: manage and continuously improve our GTM technology stack, critically evaluating third-party tools and overhauling the stack when necessary to drive efficiencies and improve team performance across GTM.

• Revenue Planning and Reporting: design and manage the processes that support accurate sales forecasting, pipeline reporting, and operational visibility.

• GTM Compensation: design, administer, and continuously improve compensation plans and incentive programs that align team performance with company goals.

Requirements

• 4-7+ years of Revenue Operations, Sales Operations, Business Operations, or a related operational role, preferably in a high-growth technology company

• Ability to translate GTM needs and complex business problems into actionable requirements and project milestones

• Ability to drive significant change initiatives across sales, CS and marketing, scaling processes in a growth-stage company increasing headcount

• Experience designing and administering sales, customer success, and solutions compensation plans

• Advanced knowledge of modern GTM systems and business applications, with experience administering CRM platforms, sales engagement tools, customer support platforms, and workflow automation tools

• Excellent quantitative and analytical skills

• Strong communication and interpersonal skills

• Self-motivated and able to handle multiple competing priorities

• Adaptable for the quickly changing landscape of a startup environment

The role

At Mach9, the Community Marketing Manager will create new ways for our customers to connect with Mach9 and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return.

This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value.

You’ll own the community experience across online conversations, in-person events, and the relationships that follow. Success means a network that increasingly grows itself: members answering members, advocates bringing in their peers, and new customers arriving through referrals.

Where you will make an impact

• Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back

• Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks

• Develop customers into advocates, contributors, speakers, and sources of referrals

• Plan and run recurring meetups, user groups, advisory sessions, and other customer programs, owning recruitment, programming, logistics, and follow-up

• Build partnerships with professional organizations like state surveying associations to create joint in-person events and grow a broader friends-of-Mach9 network

• Write customer stories and promote events in the customer newsletter and social content

• Advocate for customers and bring the questions, feedback, and ideas shared by customers to the product, engineering, and customer success teams

What you bring

• Experience building or growing a customer, professional, alumni, membership, or interest-based network

• Evidence that you have created repeat participation, not only promoted one-time events

• The ability to earn trust and build lasting relationships with specialized users

• Clear writing and confidence communicating through online groups, email, social media, and live events

• Strong creative judgment and the ability to turn customer activity into engaging content

• The organization and independence to take programs from initial concept through execution and follow-up

• Curiosity about surveying, civil engineering, geospatial technology, and infrastructure

Bonus experience

• Experience recruiting attendees or growing participation without relying on an established brand

• Photography, graphic design, filming, or video-editing skills

• Prior work in construction technology, industrial software, engineering, GIS, or a related field

About Mach9

Mach9 is transforming civil infrastructure design with AI-powered geospatial tools. Our platform accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by up to 100×. Trusted by global leaders in engineering and construction, we're backed by Y Combinator, Quiet Capital, and top founders and executives from Cruise, Autodesk, Adobe, and DoorDash.

We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.

Mach9 builds software for Spatial Intelligence, transforming how civil engineering teams model, design, build, and maintain the physical world.

Our first product, Mach9 Digital Surveyor, uses AI to automate manual surveying workflows by extracting infrastructure features like signs, curbs, lane markings, and utility poles from large-scale geospatial data. With major customers across transportation, utilities, engineering, and infrastructure, Mach9 is growing quickly and building the team that will define the future of software for the physical world.

As Mach9’s Founding Recruiting Lead, you will build the talent function from scratch and help define how Mach9 attracts, evaluates, and closes exceptional talent. This is a highly cross-functional, full-cycle recruiting role spanning sourcing, candidate engagement, interview process management, and closing across engineering, product, go-to-market, and operations.

You will work closely with the CEO, CTO, and broader leadership team to define recruiting strategy, build scalable recruiting infrastructure, shape hiring processes, and help make critical decisions about how Mach9 identifies, evaluates, and closes exceptional talent.

Responsibilities

• Own full-cycle recruiting across technical and non-technical roles: Sourcing, coordinating, and closing.

• Own the candidate experience end-to-end: Every touchpoint, every piece of feedback, every offer call; we want every person who goes through our process to walk away excited about what we're building, whether or not they join

• Build the recruiting infrastructure from scratch: ATS, interview rubrics, comp calibration, hiring manager alignment, then keep improving it as we grow

• Partner closely with hiring managers: Deep calibration on what we're looking for, building interview loops that actually test for the right things, etc.

• Track the data that matters: Passthrough rates, time-to-fill, offer acceptance rates. Use it to make better decisions, not just report numbers

• Own our recruiting brand: Job descriptions, how we show up externally, and the story we tell about what we're building and why it matters

• Own recruiting strategy alongside the founders: Which roles to prioritize, how to think about team composition, and how hiring decisions today shape the company six months from now

Requirements

• 5–7 years of full-cycle recruiting experience; technical recruiting background is a strong plus, as is at least one stint at a startup

• Comfortable with modern recruiting tools (ATS platforms like Ashby, sourcing tools, LinkedIn Recruiter)

• Builds relationships quickly across all levels (candidates, hiring managers, founders) and adjusts communication style accordingly

• Creative sourcer who finds candidates others overlook, and tenacious enough to follow through

• Highly organized with strong attention to detail; can run multiple open roles across different functions simultaneously without things falling through the cracks

• Clear, direct communicator in writing and in conversation- equally comfortable selling a candidate on the role and pushing back on a hiring manager

The Role

At Mach9, we're building AI to turn dense LiDAR and image data into design-grade CAD deliverables for civil engineering and surveying. We have one of the richest survey-grade datasets in the world. Our product, Digital Surveyor, automates work that takes surveyors and engineers weeks of manual effort.

We're looking for a Head of Machine Learning to build and grow the organization that turns our data into the automated products of the future in surveying and design. This is a hands-on leadership role: you'll set the technical vision for our strategy, mentor and grow a team of ML engineers and researchers, and own the throughline from hard research problems to shipped product capabilities.

This role is ideal for experienced engineers, team leads, and managers who want to push the frontier of 3D computer vision and perception. You’ll have the opportunity to solve problems that few other teams have the data or the talent to take on. We need you to bring a strong vision of what’s possible with our unique dataset, and then to build a team around you to accomplish that vision.

Responsibilities

• Define and drive a coherent vision for how Mach9 can leverage our data advantage to build the best automation products across surveying and design.

• Translate your vision into a technical roadmap, execute strongly, and bring our products to the next level. You’ll need to identify which challenges are worth solving, and then which models are ready to ship.

• Build and grow our ML team: hiring, onboarding, structuring the team as it scales, and shaping the split between research and engineering as our organization matures.

• Mentor ML engineers and researchers, providing technical direction, career growth, and guidance to raise the level of the whole team.

• Stay technically hands-on: review designs and code and weigh in on architecture and modeling decisions, so that you stay credible and connected to the team and problems.

• Partner with product and engineering leadership to align Mach9’s investment into research with our product strategy and customer needs.

Requirements

• Experience leading and growing teams — hiring and mentoring ML engineers and researchers.

• 5+ years of work experience in machine learning, with a track record of shipping ML models or systems to production.

• Strong technical depth in machine learning and computer vision, and an ability to set technical direction and to earn the trust of a strong technical team.

• Ability to develop technical roadmaps and execute on them.

• Strong communication skills, with the ability to operate across research and engineering.

• Proficient with Python and PyTorch. You must be comfortable engaging deeply with our technical work.

Bonus qualifications

• Background in machine learning for 3D perception — point cloud understanding, 3D detection/segmentation, geometric deep learning, or related areas.

• Experience with CAD AI, design automation, or applying ML to generate structured/geometric output, rather than just classification or detection.

• Experience scaling an ML organization through a growth phase — defining team structure and hiring strategy.

• Background in domains that work with similar data to Mach9 — remote sensing, geomatics, autonomous driving, or robotics.

• Experience leveraging large unstructured datasets, especially reality-capture datasets, to build data-driven products and flywheels.

The role:

At Mach9, QA Survey Technicians are the domain experts who ensure our platform works the way real surveyors and engineers expect it to. You'll work directly with product and engineering to validate feature extraction accuracy, stress-test new workflows against real-world datasets, and make sure what we ship reflects how the industry actually works.

This role is ideal for someone with hands-on surveying or CAD experience who wants to shape software the whole industry will use -- and can tell us clearly when it's wrong.

You'll sit at the intersection of product, engineering, and marketing -- catching what engineers miss, providing structured feedback, and helping us demonstrate our capabilities to customers in plain, credible language.

Where you will make an impact:

• QA new features against real-world LiDAR and mobile mapping datasets

• Identify extraction errors, edge cases, and workflow friction before they reach customers

• Provide structured, specific feedback to engineering and product teams

• Create screen recordings and narrated walkthroughs for tutorials, marketing, and demos

• Build repeatable QA checklists and testing workflows

• Act as the in-house authority on how surveyors and engineers actually work

What you bring:

• Hands-on experience with surveying, drafting, or CAD (AutoCAD, Civil 3D, MicroStation, or similar)

• Expert knowledge of feature extraction, geometry, and infrastructure workflows

• Sharp eye for detail -- you notice when a curb line is off or a classification is wrong

• Comfort explaining technical workflows

• Able to work onsite in San Francisco

About Mach9

Mach9 is transforming civil infrastructure design with AI-powered geospatial tools. Our platform accelerates the creation of engineering deliverables from raw data, cutting manual drafting time by 96×. Trusted by global leaders in engineering and construction, we’re backed by Y Combinator, Quiet Capital, and top founders and executives from Cruise, Autodesk, Adobe, and DoorDash.

We believe the needs of a startup benefit from an in-person culture. The team works out of our office in SoMa, with the flexibility to work from home when needed.