About Multitude Insights

Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, is a real-time, AI-powered bulletin sharing platform that replaces the legacy email workflows police departments have relied on for decades. By enabling officers and analysts to easily create, search, and link bulletins across agencies, we’re turning static documents into actionable intelligence, faster, safer, and more connected. We’re a venture-backed team of engineers, public safety professionals, and veterans working closely with law enforcement customers across the country. Our mission is to give the people who keep us safe the tools they actually need.

The Role

We’re looking for a Principal Software Engineer to take technical ownership of our backend systems and help shape engineering culture across the organization. This isn’t just a senior IC role, you’ll be at the heart of a mission-critical SaaS platform used by public safety professionals nationwide, setting the architectural direction, mentoring engineers at every level, and working closely with the VP of Engineering and cross-functional leadership to move fast without breaking things. This is a hands-on role with organizational scope, ideal for someone who wants to build and scale real-world systems while investing in the people around them.

Responsibilities

• Architect & Build: Take end-to-end ownership of our backend systems, leading the design and development of scalable, production-grade services and APIs.

• Set the Standard: Define and enforce engineering best practices, coding standards, and architectural patterns across the organization.

• Lead & Mentor: Conduct code reviews, provide technical guidance, and grow a culture of craft and continuous improvement across engineering teams at all levels.

• Own the Platform: Drive the evolution of our infrastructure for reliability, performance, and scalability including observability, fault tolerance, and security.

• Collaborate Cross-Functionally: Partner closely with product, design, and executive leadership to translate business objectives into concrete technical strategy.

• Deploy & Operate (Bonus): Experience with CI/CD pipelines and cloud infrastructure is a plus, but not a core requirement of the role.

Qualifications

• 10+ years of backend development experience, including significant time in senior, staff, or principal-level roles.

• Deep expertise in backend systems design and distributed systems, with a track record of owning complex production infrastructure.

• Architect & Build: Lead the development of scalable backend services using Python, FastAPI, PostgreSQL, and OpenSearch.

• Proven experience designing and building backend APIs for SaaS products, including multi-tenancy, authentication, versioning, and developer experience.

• Strong proficiency in SQL and experience designing for security, fault tolerance, and observability.

• Experience setting technical direction at an organizational level, not just within a single team.

• Strong communication skills and the ability to make technical trade-offs legible to non-technical stakeholders.

• Prior startup or mission-critical environment experience strongly preferred.

• Bonus: Hands-on experience with CI/CD pipelines and cloud infrastructure (e.g. AWS) at scale.

If you’re looking to lead meaningful technical work and help shape a platform used by real-world operators, we’d love to talk.

About Multitude Insights

Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time — surfacing patterns analysts often miss and accelerating case resolution across jurisdictions.

We're backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness — and awareness into action.

If you want to build category-defining technology that directly impacts community safety — and join a team on a hyper-growth trajectory — this is the place to do the most meaningful work of your career.

The Role

Multitude Insights is hiring an Implementation Lead to own the onboarding and activation experience for new agency partners. This is not a pure project management role — we’re looking for someone who can both coordinate the work and help execute it.

You’ll lead agencies from kickoff through go-live, helping configure our platform using tools built by our Engineering team, guiding change management, supporting training, and ensuring customers successfully adopt BLTN as part of their daily workflows.

This is a foundational role on an early team. We’re looking for someone with a builder mindset who is excited to create the systems, playbooks, and implementation infrastructure that will scale with the company over time.

Implementation at Multitude is core to customer success. Your job is to ensure agencies get up and running quickly, realize value fast, and become long-term partners.

Responsibilities

• Lead End-to-End Implementations

  • Own the onboarding and implementation process from kickoff through go-live and stabilization.

  • Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.

  • Coordinate and drive implementation workstreams while also handling portions of the work directly.

  • Configure customer environments using internal tools and workflows developed by Engineering.

  • Ensure implementations stay on track, within scope, and deliver a strong customer experience.

• Drive Customer Adoption & Change Management

  • Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.

  • Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.

  • Guide customers through change management and adoption challenges.

  • Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently

  • Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.

• Build the Implementation Function

  • Create scalable implementation playbooks, templates, processes, and best practices.

  • Capture lessons learned and continuously improve how Multitude deploys customers.

  • Help define the systems and operational infrastructure needed to scale implementations over time.

  • Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.

• Collaborate Cross-Functionally

  • Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.

  • Translate customer needs and implementation feedback into actionable internal requests.

  • Identify implementation risks early and help drive resolution across teams.

  • Provide frontline customer insight that informs product and operational improvements.

Qualifications

• 6+ years of experience in implementation, onboarding, customer operations, project management, or customer success within SaaS, gov-tech, or a similar environment.

• Experience managing complex customer implementations with multiple stakeholders.

• Demonstrated ability to manage multiple concurrent implementations or projects simultaneously without sacrificing quality or customer experience

• Strong project management and organizational skills, with the ability to drive execution independently.

• Comfortable being hands-on — not just tracking work, but actively contributing to implementation and configuration tasks.

• Experience leading customer onboarding, training, or change management initiatives.

• Excellent communication skills and ability to build trust with customers.

• Builder mindset with comfort operating in ambiguity and creating structure from scratch.

• Ability to balance speed, organization, and customer experience in a fast-moving environment.

• Experience in gov-tech, public sector technology, or law enforcement-adjacent environments is highly preferred.

• Experience working in startup or early-stage environments is a plus.

• Comfortable working in a fully remote environment.

• What Success Looks Like

  • Agencies launch smoothly and quickly.

  • Customers adopt BLTN as part of their core workflows.

  • Implementation processes become repeatable and scalable.

  • Customer trust and retention strengthen over time.

  • The implementation function evolves into a strategic advantage for the company.

• Leadership & Competencies

  • Builder’s mindset—comfortable creating structure from scratch.

  • Strategic operator who moves quickly while knowing what scales.

  • Proactive, data-driven, and high-ownership.

  • Executive presence and ability to serve as a trusted advisor internally and externally.

  • Aligned with our core values: Trust, Duty, Urgency.

About Multitude Insights

Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, is a real-time, AI-powered bulletin sharing platform that replaces the legacy email workflows police departments have relied on for decades. By enabling officers and analysts to easily create, search, and link bulletins across agencies, we’re turning static documents into actionable intelligence - faster, safer, and more connected.

We’re a venture-backed team of engineers, public safety professionals, and veterans working closely with law enforcement customers across the country. Our mission is to give the people who keep us safe the tools they actually need.

The Role

We’re looking for high-impact Regional Account Executives to fuel the next stage of growth at Multitude Insights. This is not a typical AE seat - you’ll be the face of the company in police departments, sheriff’s offices, and investigative units across the country. You’ll own full-cycle sales from prospecting to close, build trusted relationships with law enforcement leaders, and help shape the future of intelligence-sharing technology.

As an early sales hire, you’ll refine our sales playbook, influence pricing and strategy, and work hand-in-hand with leadership to build the sales machine from the ground up. This role is ideal for a senior seller who thrives in early-stage environments, loves being on the road, and is energized by mission-driven work.

Responsibilities

• Own the entire sales process - from prospecting and discovery to demo, proposal, negotiation, and close.

• Build and manage your own pipeline; this role requires proactive outbound motion and networking.

• Travel up to 60% to meet with agencies, attend conferences, deliver demos, and deepen relationships.

• Identify the right stakeholders within an agency (PD leadership, Investigations, Captains, Majors, Lieutenants) and bring them into the room.

• Help solidify the Multitude sales playbook including messaging, discovery frameworks, and deal structure.

• Provide regular feedback to leadership on pricing model, product fit, and GTM strategy.

• Partner closely with product and leadership to communicate customer needs, field insights, and emerging opportunities.

• Represent the voice of law enforcement customers in internal discussions.

• Maintain accurate pipeline tracking and forecasting in HubSpot.
  

Qualifications

• 5+ years of sales experience in GovTech and/or early-stage startups (preferred).

• Prior experience selling into law enforcement, police departments, investigations units, or government agencies.

• Prior industry experience is a significant advantage.

• Demonstrated ability to build your own pipeline and run full-cycle sales without heavy inbound support.
  Strong track record of closing deals in fast-paced, early-stage environments.

• Exceptional communication skills and the ability to build trust through empathy and understanding of field challenges.

• Comfortable with extensive travel (up to 60%).
  Passion for building the sales engine at a mission-driven, early-stage company.

Bonus:

• Existing network within police departments, investigations leadership, or public safety organizations.

• Experience in GovTech, public safety technology, or regulated environments.

If you’re looking to help build a category-defining public safety company - and close deals that directly impact the people who keep our communities safe - we’d love to talk.