Manager, Technical Support
About the Team
We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and of course, a sense of humor and ability to build a team everyone wants to work with. Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, Client Engagement Managers, Sales, Product Management and Engineering and provide feedback and influence leadership on ways support can enhance customer experience.
The Role
This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Location: This person will need to work PST hours regardless of location.
Your Daily Adventures Will Include
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Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams
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People management responsibilities, including recruiting, career development, performance management
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Identify patterns and trends in tickets to resolve issues holistically
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Manage daily incoming workload and backlog
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Work directly with customers on escalations, manage expectations, internal and external communication and be a resource and guide for TSEs ensuring an optimal and timely resolution.
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Root cause analysis
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Advocate/manage needed changes in product
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Manage to KPIs, including quality, process and procedures
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Lead the TSE team in mentoring and coaching the rest of the Support team
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Partner with engineering and product management to manage critical situations and incidents proactively and reactively
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Act as On-Call Support leader or escalation contact in a rotation during evening and weekend hours
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Champion customer issues within the organization to build the best customer experience
Our Vision of You
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Minimum 3-5 years experience in managing IT or Support organizations
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BS degree in Engineering, Computer Science or related field
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Demonstrated considerable understanding of enterprise software implementations and SaaS technologies
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Experience using and implementing AI best practices
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Experience managing up to ensure executive teams are aware
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Expert competencies in managing escalated accounts, and driving incident, problem, and escalation management to successful resolutions.
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Proven track record of mentoring other Support leaders
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Excel in logical problem solving and communication skills, particularly when confronted with time-sensitive issues that require difficult decisions
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Demonstrated ability to translate complex customer needs into actionable/attainable plans
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Ability to attract, retain and develop a high-performing team of highly technical Support Engineers
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Strong written and verbal communication and presentations skills, as well as the ability to persuade, inspire, and motivate others.
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Ability to work with different stakeholders at varying levels to drive change by working collaboratively and providing leadership that drives results
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Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
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Ability to synthesize data and analytics to formulate sound program objectives and goals
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Passion for building diverse teams and providing an inclusive environment
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You embody our core values. We are Trusted Advisors, We Win as One Team, We Take Ownership
Manager, Customer Operations (Revenue Operations)
The Role
This role owns post-sales operations and the programs that drive retention and growth of existing and new customers. You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book.
This is a builder's role at the center of how the team puts AI to work. You will design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner, so the team can act faster, and you will support the digital CS strategy that drives adoption and delight across our user base.
You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue.
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
Social Media Manager
About the Team
This is where brand voice meets business impact. The Social Media Manager joins Outreach's Corporate Marketing and Communications function — a collaborative group of storytellers, strategists, and brand builders who believe that how a company shows up in the world is as important as what it ships. We work cross-functionally — alongside executives, product marketing, PR, and content teams — to ensure Outreach is visible, credible, and unmistakable in the market.
We're curious about what's next: in social media, in AI-powered content creation, and in the way modern buyers discover and engage with brands. We bring bold ideas, hold a high bar on quality, and take real ownership of outcomes — together.
The Role
Reporting to the Director of Communications, the Social Media Manager plays a pivotal role in shaping how Outreach shows up across global social channels. This is a highly visible role that blends strategic brand storytelling with executive enablement. It provides an opportunity to define the social voice of a category-defining company at the forefront of AI for revenue teams, with the creative freedom and executive access to make an outsized impact.
You'll lead the company's corporate social media presence, partner closely with Outreach executives to develop their social strategies, and work with our social media agency as the main point of contact, driving the social expression of our brand campaigns, customer stories, and AI leadership.
AI is transforming how teams create, distribute, and measure social content, and this role sits at that intersection. We're an AI-leading marketing team that uses emerging tools to work smarter, move faster, and build connections that resonate. We're looking for someone who brings that same mindset to every channel, campaign, and audience interaction.
Public Relations Manager
About the Team
The PR Manager will join the Outreach Marketing team, a team of communicators, creators, writers, demand gen pros, and product experts who push each other to do the best work of our careers while having each other's backs. We're proud to be the market leader, and we bring a little swagger to how we show up. The marketing team is remote-first, with teammates spread across the world. We work hard, hold a high bar for our craft, and act as trusted advisors across the org.
The Role
Outreach is seeking an experienced, full-time Public Relations Manager to help lead how we communicate our corporate narrative, product innovations, and market leadership. You'll research, write, and edit press releases, bylines, speeches, internal communications, and other strategic content, while owning key pieces of our PR strategy from concept to execution.
This role is built for someone focused on the media landscape: hungry to land the big story, skilled at building and maintaining relationships with reporters, driven to win major awards, and full of ideas for creative campaigns and events that raise Outreach's profile. You'll bring both strong individual craft and the experience to help shape and execute our broader PR strategy. This is a high-visibility role that partners with every department at Outreach, so expect to work with a wide range of people and stakeholders.
This role reports to the Director of Communications.
At Outreach, we're building AI into how we work, and communication is no exception. We're looking for someone who brings genuine curiosity about AI-powered tools to this role: from media monitoring and sentiment analysis to content drafting and performance tracking, the best PR pros are already using AI to work smarter and tell stronger stories.
Senior GTM AI Advisor
About the Team
Our AI Advisors are where the promise of the platform becomes real for our customers. We act as trusted advisors — to our customers and to each other — partnering across Sales, Product, Marketing, and Professional Services as one team working toward the same outcome: customers who see measurable value and keep coming back for more. AI is part of how we get there — sharpening the insights we bring to every customer conversation. We lead with a customer-first mindset, take ownership of the results we commit to, and bring the curiosity to keep learning as the way our customers' work continues to evolve.
The Role
We're looking for a strategic, data-driven Senior AI GTM Advisor to partner with customers in maximizing value from our platform — leveraging AI to drive efficiency, adoption, and business outcomes. This role blends traditional CSM responsibilities with a strong focus on AI enablement, insights, and automation. AI is transforming how our customers operate, and this role makes sure they adopt it while they realize its full value, moving from manual processes to intelligent, automated workflows that drive real business impact.
Success in this role shows up in the numbers our customers and Outreach both care about; Net Revenue Retention, Gross Retention, and AI feature adoption; because when customers realize value, growth follows.
Senior Sales Operations Manager
About the Team
The Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success, Finance, Business Intelligence, and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. It's a role where your work has visible, direct impact, the systems you build and the decisions you influence show up in how the entire go-to-market team operates day to day. We have an AI first mindset; so we are always deeply curious about how AI and automation can sharpen our craft, and we're always looking for ways to build smarter, faster systems that give our teams a real edge.
The Role
Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Revenue Operations team, owning the Sales Operations function for our Enterprise segment and our Sales Development Representative (SDR) organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor and business partner, driving territory design, forecast strategy, and sales process for Outreach's largest and most strategic accounts. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.
Our Revenue Operations organization is AI-first: we design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and this role sits at the center of that transformation, partnering with SDR leadership to identify where AI can improve pipeline generation, outreach efficiency, and rep productivity. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business.
Location: Ideal location is based in Seattle or Atlanta near in office teams. We are open to remote within the U.S.
Your Daily Adventures Will Include:
Lead Value Consultant
About the Team
The Solutions Consulting team sits at the intersection of technology, strategy, and customer success. As trusted advisors, we help prospects and customers reimagine how they engage buyers, accelerate revenue growth, and realize the full value of Outreach.
We partner closely with Sales, Product, Customer Success, Professional Services, and Marketing because we believe the best customer outcomes come from winning together. By combining deep industry expertise, a consultative approach, and the power of AI, we design innovative solutions that solve complex business challenges and deliver measurable impact. If you're energized by collaboration, continuous learning, and shaping the future of AI-powered revenue execution, you'll feel right at home on our team.
The Role
Reporting to the VP of Solutions Consulting, the Value Consultant is a senior, specialized role within the Solutions Consulting organization. You bring financial expertise and executive-level business acumen to the opportunities that matter most, helping customers move from understanding what Outreach can do to clearly quantifying its business impact.
You'll engage at pivotal moments in the sales cycle, partnering on complex opportunities where a compelling business case is essential. Through targeted discovery with executive stakeholders, you'll build data-driven ROI models and deliver executive-ready value narratives that give buyers the confidence to invest.
Beyond the initial sale, you'll help shape how value is measured across the customer lifecycle, connecting pre-sale business cases with post-sale value realization to support adoption, renewals, and expansion.
This isn't a generalist Solutions Consultant role. You're the specialist brought in when the opportunity is complex, the stakes are high, and demonstrating measurable business value is critical to winning.
Your Daily Adventures Will Include
Senior Solutions Consultant
About the Team
This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).
The Role
Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:
Senior Applied Scientist - Knowledge Graphs & AI
About the job:
- We are looking for an Associate Applied Scientist to join a dynamic and innovative AI platform team. If you are passionate about applying machine learning to knowledge graphs and reasoning systems at scale, this is an opportunity to build core components of Outreach's per-tenant knowledge graph while developing deep expertise under the guidance of senior scientists.
- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
- This role is ideal for someone with strong ML fundamentals who wants to build deep expertise in knowledge graphs and applied NLP in a fast-moving product environment.
Staff Applied Scientist - Knowledge Graphs & AI
About the job:
- We are looking for an Applied Scientist to join a dynamic and innovative AI platform team that is pushing the boundaries of what's possible in sales execution. If you are passionate about applying cutting-edge research in knowledge graphs and reasoning systems to real-world problems at scale, this is an exceptional opportunity to shape a core piece of Outreach's AI architecture from the ground up.
- Our team is building a per-tenant contextual knowledge graph that captures the full complexity of each customer's sales environment: accounts, deals, contacts, rep behaviors, competitive landscape, and the signals buried in calls, emails, and CRM activity. This graph powers contextual reasoning across the platform, driving next-best-action recommendations, deal risk signals, coaching suggestions, and competitive intelligence. In this pivotal role, you will design the underlying representations, extraction pipelines, and reasoning layers that make this possible, working closely with cross-functional engineering and product teams to deliver innovative, scalable, and reliable AI capabilities with direct impact on revenue outcomes.
The full posting opens here — pay, setting and the full description, without leaving the list.