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Product Manager, AI (Staff/Principal)
PermitFlow · New York City, New York, USA
$230k–300k
31 days ago
♡
Product Manager, AI (Staff/Principal)
PermitFlow · New York City, New York, USA
$230k–300k
31 days ago
♡
Sr. Manager/Director, Customer Success (Midmarket)
PermitFlow · New York City, New York, USA
$150k–250k
41 days ago
♡
Senior Manager/Director, Customer Success (Enterprise)
PermitFlow · New York City, New York, USA
$150k–250k
41 days ago
♡
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Recruiter
PermitFlow · New York City, New York, USA
Pay
$100k–130k
Setting
Hybrid
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Recruiter
PermitFlow · New York City, New York, USA
Pay
$100k–130k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
What You'll Do
We’re looking for an experienced Recruiter to help scale our team. This role is central to our growth and will partner closely with company leadership to define hiring priorities, shape recruiting strategy, and attract exceptional talent.
- Own the end-to-end recruitment life cycle across business and corporate roles, or focus more deeply on one area based on your strengths and interests
- Lead Sourcing Strategy by developing and executing comprehensive sourcing strategies to identify top-tier candidates, balancing speed with quality
- Partner with leadership on hiring needs and priorities to implement best-in-class talent acquisition strategies and goals that are trackable, accountable, and rooted in data
- Day to day execution: Screen potential candidates to assess qualifications and fit, advise hiring managers on candidate management, track internal SLAs and timelines, and own communications with candidates
- Report on key recruiting metrics and suggest actionable changes to leadership to hit our goals
Qualifications & Fit
- 2-3 years of full-cycle recruiting experience with a demonstrated ability to independently manage roles end-to-end
- Prior experience in a startup or fast-paced environment; early-stage or rapid-growth experience strongly preferred
- Strong sourcing experience and comfort proactively building pipelines rather than relying solely on inbound
- Experience using Ashby ATS to manage pipelines, report on metrics, and maintain clean recruiting operations
- Ownership mentality: You look for opportunities to make an impact and improve processes that will uplevel the team and business as a whole
What We Offer
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Product Manager, AI (Staff/Principal)
PermitFlow · New York City, New York, USA
Pay
$230k–300k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
BUILDING THE AI INFRASTRUCTURE FOR CONSTRUCTION
- Construction is one of the largest industries in the world - and one of the most operationally fragmented.
- Before anything gets built, projects must move through permitting and pre-construction workflows spread across ~20,000 jurisdictions, each with different rules, systems, and processes.
- The result is a massive bottleneck slowing down housing and infrastructure across the country.
- PermitFlow is rebuilding this layer from the ground up - using modern software and AI systems to automate and orchestrate permitting end-to-end.
- We are still early. The product surface area is expanding rapidly, the workflows are deeply complex, and the opportunity to shape how this industry operates is enormous.
- This is one of those rare moments where product decisions directly influence how the physical world gets built.
LOCATION
- Our HQ is in New York City with a hybrid schedule (Monday, Wednesday and Friday in-office). We prefer NYC-based candidates or those open to relocation.
ROLE OVERVIEW
- We're hiring a Product Manager, AI to own PermitFlow's core AI infrastructure and workflow agents. This is a role that will require UX and technical acumen to deliver high quality agents in a genuinely complex domain, while also up-leveling our core agentic infrastructure and data flywheel.
- Submitting a permit means comprehending construction documents, extracting project details, confirming every requirement has been met and often filling in pdf forms. Errors compound across steps and a failed submission adds real cost for our customers as projects slow.
- In this context, you will be asked to deeply familiarize yourself with PermitFlow’s users, customers and use-cases, so you can develop a blended strategy, supporting single-shot full automation where possible and utilizing human-in-the-loop patterns where human judgment is still required. This is not an incremental role, we are looking for someone who can have a major impact in how fast construction gets done in America, Canada and beyond.
- The ideal candidate will mix an exceptional history of product delivery with true experience building AI and Agentic infrastructure from the ground up. You ship quickly, instrument everything, hold a high quality bar, and stay close to the users of what you build.
- This role reports directly to our Head of Product. We're hiring at Staff or Principal, with the level based on past experience and interview performance.
WHAT YOU’LL DO
You will operate across agent design, evaluation, and operational execution:
- Deliver our core set of workflow agents for permitting, enabling rapid comprehension of construction projects and accurate compliance submissions for permits and inspections
- Define what "reliable enough to submit" means at both the field and submission level, and own the quality bar that gates release
- Own our path to full automation, segmenting use cases and driving to single-shot submission where accuracy allows
- Design the architecture for assistive use cases, building the agents and tools that empower permit coordinators to move faster where humans-in-the-loop is the best solution
- Work with our operations org to build an evaluation and data flywheel through early testing, golden data set generation, and structured error analysis ahead of submission
- Build a durable design system around our data flywheel, ensuring that users can easily provide feedback on our Agents & AI products
- Build the internal toolset for testing, error analysis, and hill climbing that every team at PermitFlow uses to ship agentic work
- Serve as the internal applied AI expert for teams coming from more traditional software backgrounds
WHAT WE’RE LOOKING FOR
We're looking for product leaders who have shipped AI into production in domains where accuracy carries real-world consequences.
- 7+ years of product management experience, or an equivalent track record in forward deployed engineering, applied research, or operations leadership
- Direct ownership of the quality bar for a shipped AI/Agentic system
- Hands-on experience building evaluations, including experience with golden data sets, LLM-as-judge, human annotation, and online monitoring
- Judgment on when to build an agent and when a simpler product or process change delivers more
- Deep technical fluency and comfortable engaging engineering on technical concepts
- Track record of partnering closely with operations teams and translating operational insight into product
- Ability to operate effectively in ambiguity and create clarity for cross-functional teams
- High sense of ownership, urgency, and accountability
- Track record of high quality delivery and increased scope across multiple roles
WHAT WE OFFER
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
CLOSING
If you’re excited by the opportunity to build AI-powered products that simplify complex real-world workflows - and want to help define a category from the ground up - we’d love to talk.
Inside PermitFlow: The Team Transforming Construction Permitting https://www.youtube.com/watch?v=Xbxs_TzlTTo
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Product Lead, New Products
PermitFlow · New York City, New York, USA
Pay
$240k–325k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
BUILDING THE AI INFRASTRUCTURE FOR CONSTRUCTION
- Construction is one of the largest industries in the world - and one of the most operationally fragmented.
- Before anything gets built, projects must move through permitting and pre-construction workflows spread across ~20,000 jurisdictions, each with different rules, systems, and processes.
- The result is a massive bottleneck slowing down housing and infrastructure across the country.
- PermitFlow is rebuilding this layer from the ground up - using modern software and AI systems to automate and orchestrate permitting end-to-end.
- We are still early. The product surface area is expanding rapidly, the workflows are deeply complex, and the opportunity to shape how this industry operates is enormous.
- This is one of those rare moments where product decisions directly influence how the physical world gets built.
LOCATION
- Our HQ is in New York City with a hybrid schedule (Monday, Wednesday and Friday in-office). We prefer NYC-based candidates or those open to relocation.
ROLE OVERVIEW
- We're hiring a Product Lead to define what PermitFlow builds next, reporting directly to our Head of Product. This is a high ownership role that will require exceptional execution across new product development and commercial strategy.
- Permitting is the gate every construction project's data passes through, giving us a route upstream into design, pricing, and feasibility, and downstream into procurement and scheduling. This role will be responsible for delivering our next planned bet, then expand into identifying, designing and delivering the next set of major products we will deliver in early 2027.
- The ideal candidate for this role will be able drive outcomes across the organization, working with GTM, Operations and Business Operations to size markets quickly, test cheaply and price effectively. You will get unusual levels of access to leadership and be involved in making critical decisions for the business. It is a great opportunity for anyone looking to gain experience driving cross-functional commercial outcomes and/or with ambitions to be a future founder, GM or Head of Product.
- This role is our first Product Lead. You will start as our most senior individual contributor, with the ability to build a team as you grow the products you ship.
WHAT YOU’LL DO
You will operate across product, commercial strategy, and cross-functional execution:
- Take our core permitting and inspections products into a key new market, partnering with GTM and Operations leadership on product, delivery, and pricing.
- Build a clear point of view with Business Operations on which markets we enter next, and the frameworks for sizing and testing new bets
- Design and validate the next products we launch, from hypothesis through concept, pilot, commercial launch, and delivery
- Lead cross-functional work streams across Marketing, Product, Sales, and Operations, supporting both tactical delivery and revenue momentum
- Own launch readiness, including positioning, sales narrative, and the support model
- Ensure cross-functional partners are enabled to deliver new products at high quality, from sales collateral through support SOPs
- Set the standard for product craft as our first product lead, and support the Head of Product in hiring and holding the quality bar
- Make the case for when a product line has earned dedicated PMs, and build that team when it does
WHAT WE’RE LOOKING FOR
We're looking for product leaders who think like GMs and have taken a product from zero to real revenue.
- 9+ years of product experience, or an equivalent track record as a founder, GM, or operator carrying commercial ownership
- Proven experience taking a product from zero to commercial revenue in a startup or high-growth environment, or experience significantly accelerating revenue growth when inheriting a 1-100 product offering
- Direct experience moving a company into a new customer segment or market, across buyer, sales motion, delivery model, and price
- Pricing and packaging judgment built on direct experience
- Fluency with long, multi-stakeholder buying cycles and formal procurement processes
- Comfort with a services-heavy delivery model where product decisions drive staffing and delivery cost
- Technical fluency and comfort working closely with engineering teams
- Ability to operate effectively in ambiguity and a track record of driving strategic clarity in a way that improves the delivery of cross-functional teams
- High sense of ownership, urgency, and accountability
WHAT WE OFFER
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
CLOSING
If you’re excited by the opportunity to build AI-powered products that simplify complex real-world workflows - and want to help define a category from the ground up - we’d love to talk.
Inside PermitFlow: The Team Transforming Construction Permitting https://www.youtube.com/watch?v=Xbxs_TzlTTo
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Product Lead, New Products
PermitFlow · New York City, New York, USA
Pay
$240k–325k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
BUILDING THE AI INFRASTRUCTURE FOR CONSTRUCTION
- Construction is one of the largest industries in the world - and one of the most operationally fragmented.
- Before anything gets built, projects must move through permitting and pre-construction workflows spread across ~20,000 jurisdictions, each with different rules, systems, and processes.
- The result is a massive bottleneck slowing down housing and infrastructure across the country.
- PermitFlow is rebuilding this layer from the ground up - using modern software and AI systems to automate and orchestrate permitting end-to-end.
- We are still early. The product surface area is expanding rapidly, the workflows are deeply complex, and the opportunity to shape how this industry operates is enormous.
- This is one of those rare moments where product decisions directly influence how the physical world gets built.
LOCATION
- Our HQ is in New York City with a hybrid schedule (Monday, Wednesday and Friday in-office). We prefer NYC-based candidates or those open to relocation.
ROLE OVERVIEW
- We're hiring a Product Lead to define what PermitFlow builds next, reporting directly to our Head of Product. This is a high ownership role that will require exceptional execution across new product development and commercial strategy.
- Permitting is the gate every construction project's data passes through, giving us a route upstream into design, pricing, and feasibility, and downstream into procurement and scheduling. This role will be responsible for delivering our next planned bet, then expand into identifying, designing and delivering the next set of major products we will deliver in early 2027.
- The ideal candidate for this role will be able drive outcomes across the organization, working with GTM, Operations and Business Operations to size markets quickly, test cheaply and price effectively. You will get unusual levels of access to leadership and be involved in making critical decisions for the business. It is a great opportunity for anyone looking to gain experience driving cross-functional commercial outcomes and/or with ambitions to be a future founder, GM or Head of Product.
- This role is our first Product Lead. You will start as our most senior individual contributor, with the ability to build a team as you grow the products you ship.
WHAT YOU’LL DO
You will operate across product, commercial strategy, and cross-functional execution:
- Take our core permitting and inspections products into a key new market, partnering with GTM and Operations leadership on product, delivery, and pricing.
- Build a clear point of view with Business Operations on which markets we enter next, and the frameworks for sizing and testing new bets
- Design and validate the next products we launch, from hypothesis through concept, pilot, commercial launch, and delivery
- Lead cross-functional work streams across Marketing, Product, Sales, and Operations, supporting both tactical delivery and revenue momentum
- Own launch readiness, including positioning, sales narrative, and the support model
- Ensure cross-functional partners are enabled to deliver new products at high quality, from sales collateral through support SOPs
- Set the standard for product craft as our first product lead, and support the Head of Product in hiring and holding the quality bar
- Make the case for when a product line has earned dedicated PMs, and build that team when it does
WHAT WE’RE LOOKING FOR
We're looking for product leaders who think like GMs and have taken a product from zero to real revenue.
- 9+ years of product experience, or an equivalent track record as a founder, GM, or operator carrying commercial ownership
- Proven experience taking a product from zero to commercial revenue in a startup or high-growth environment, or experience significantly accelerating revenue growth when inheriting a 1-100 product offering
- Direct experience moving a company into a new customer segment or market, across buyer, sales motion, delivery model, and price
- Pricing and packaging judgment built on direct experience
- Fluency with long, multi-stakeholder buying cycles and formal procurement processes
- Comfort with a services-heavy delivery model where product decisions drive staffing and delivery cost
- Technical fluency and comfort working closely with engineering teams
- Ability to operate effectively in ambiguity and a track record of driving strategic clarity in a way that improves the delivery of cross-functional teams
- High sense of ownership, urgency, and accountability
WHAT WE OFFER
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
CLOSING
If you’re excited by the opportunity to build AI-powered products that simplify complex real-world workflows - and want to help define a category from the ground up - we’d love to talk.
Inside PermitFlow: The Team Transforming Construction Permitting https://www.youtube.com/watch?v=Xbxs_TzlTTo
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Product Manager, AI (Staff/Principal)
PermitFlow · New York City, New York, USA
Pay
$230k–300k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
BUILDING THE AI INFRASTRUCTURE FOR CONSTRUCTION
- Construction is one of the largest industries in the world - and one of the most operationally fragmented.
- Before anything gets built, projects must move through permitting and pre-construction workflows spread across ~20,000 jurisdictions, each with different rules, systems, and processes.
- The result is a massive bottleneck slowing down housing and infrastructure across the country.
- PermitFlow is rebuilding this layer from the ground up - using modern software and AI systems to automate and orchestrate permitting end-to-end.
- We are still early. The product surface area is expanding rapidly, the workflows are deeply complex, and the opportunity to shape how this industry operates is enormous.
- This is one of those rare moments where product decisions directly influence how the physical world gets built.
LOCATION
- Our HQ is in New York City with a hybrid schedule (Monday, Wednesday and Friday in-office). We prefer NYC-based candidates or those open to relocation.
ROLE OVERVIEW
- We're hiring a Product Manager, AI to own PermitFlow's core AI infrastructure and workflow agents. This is a role that will require UX and technical acumen to deliver high quality agents in a genuinely complex domain, while also up-leveling our core agentic infrastructure and data flywheel.
- Submitting a permit means comprehending construction documents, extracting project details, confirming every requirement has been met and often filling in pdf forms. Errors compound across steps and a failed submission adds real cost for our customers as projects slow.
- In this context, you will be asked to deeply familiarize yourself with PermitFlow’s users, customers and use-cases, so you can develop a blended strategy, supporting single-shot full automation where possible and utilizing human-in-the-loop patterns where human judgment is still required. This is not an incremental role, we are looking for someone who can have a major impact in how fast construction gets done in America, Canada and beyond.
- The ideal candidate will mix an exceptional history of product delivery with true experience building AI and Agentic infrastructure from the ground up. You ship quickly, instrument everything, hold a high quality bar, and stay close to the users of what you build.
- This role reports directly to our Head of Product. We're hiring at Staff or Principal, with the level based on past experience and interview performance.
WHAT YOU’LL DO
You will operate across agent design, evaluation, and operational execution:
- Deliver our core set of workflow agents for permitting, enabling rapid comprehension of construction projects and accurate compliance submissions for permits and inspections
- Define what "reliable enough to submit" means at both the field and submission level, and own the quality bar that gates release
- Own our path to full automation, segmenting use cases and driving to single-shot submission where accuracy allows
- Design the architecture for assistive use cases, building the agents and tools that empower permit coordinators to move faster where humans-in-the-loop is the best solution
- Work with our operations org to build an evaluation and data flywheel through early testing, golden data set generation, and structured error analysis ahead of submission
- Build a durable design system around our data flywheel, ensuring that users can easily provide feedback on our Agents & AI products
- Build the internal toolset for testing, error analysis, and hill climbing that every team at PermitFlow uses to ship agentic work
- Serve as the internal applied AI expert for teams coming from more traditional software backgrounds
WHAT WE’RE LOOKING FOR
We're looking for product leaders who have shipped AI into production in domains where accuracy carries real-world consequences.
- 7+ years of product management experience, or an equivalent track record in forward deployed engineering, applied research, or operations leadership
- Direct ownership of the quality bar for a shipped AI/Agentic system
- Hands-on experience building evaluations, including experience with golden data sets, LLM-as-judge, human annotation, and online monitoring
- Judgment on when to build an agent and when a simpler product or process change delivers more
- Deep technical fluency and comfortable engaging engineering on technical concepts
- Track record of partnering closely with operations teams and translating operational insight into product
- Ability to operate effectively in ambiguity and create clarity for cross-functional teams
- High sense of ownership, urgency, and accountability
- Track record of high quality delivery and increased scope across multiple roles
WHAT WE OFFER
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
CLOSING
If you’re excited by the opportunity to build AI-powered products that simplify complex real-world workflows - and want to help define a category from the ground up - we’d love to talk.
Inside PermitFlow: The Team Transforming Construction Permitting https://www.youtube.com/watch?v=Xbxs_TzlTTo
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Sr. Manager/Director, Customer Success (Midmarket)
PermitFlow · New York City, New York, USA
Pay
$150k–250k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Role Overview
PermitFlow is seeking an experienced Sr Manager/Director, Customer Success to lead, grow, and scale our midmarket Customer Success team. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention and advocacy across our midmarket book.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do:
- Lead, mentor, and develop a team of 7 midmarket Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the midmarket segment including adoption, expansion, and renewal.
- Set and refine the midmarket coverage model, segmentation, and engagement cadence as the book scales.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans.
- Lead customer escalations and executive communications, ensuring fast resolution and strong outcomes.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience.
- Act as a champion of customer insights to inform strategic decisions and prioritization.
You Have:
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with time spent in a midmarket segment
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager/Director, Customer Success (Enterprise)
PermitFlow · New York City, New York, USA
Pay
$150k–250k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
PermitFlow is seeking an experienced Senior Manager/Director, Customer Success to lead, grow, and scale our enterprise Customer Success team. You'll own the enterprise book of business, covering multi-branch and multi-region accounts with executive stakeholders and complex rollouts. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention, expansion, and advocacy with our largest and most complex customers.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do:
- Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the enterprise segment, including multi-stakeholder adoption, expansion, and renewal.
- Build and own the enterprise engagement model: executive business reviews, mutual success plans, multi-threaded relationship maps, and structured rollout plans across branches, regions, or business units.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans, with direct involvement in the highest-value accounts.
- Serve as an executive sponsor and escalation point, holding C-suite and VP-level relationships at key accounts.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience and shape roadmap priorities for enterprise needs.
- Act as a champion of customer insights to inform strategic decisions and prioritization.
You Have:
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with meaningful time in an enterprise segment managing complex, multi-stakeholder accounts
- Experience owning executive relationships with senior buyers at large organizations
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Sr. Manager/Director, Customer Success (Midmarket)
PermitFlow · New York City, New York, USA
Pay
$150k–250k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Role Overview
PermitFlow is seeking an experienced Sr Manager/Director, Customer Success to lead, grow, and scale our midmarket Customer Success team. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention and advocacy across our midmarket book.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do:
- Lead, mentor, and develop a team of 7 midmarket Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the midmarket segment including adoption, expansion, and renewal.
- Set and refine the midmarket coverage model, segmentation, and engagement cadence as the book scales.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans.
- Lead customer escalations and executive communications, ensuring fast resolution and strong outcomes.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience.
- Act as a champion of customer insights to inform strategic decisions and prioritization.
You Have:
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with time spent in a midmarket segment
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager/Director, Customer Success (Enterprise)
PermitFlow · New York City, New York, USA
Pay
$150k–250k
Setting
Hybrid
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
PermitFlow is seeking an experienced Senior Manager/Director, Customer Success to lead, grow, and scale our enterprise Customer Success team. You'll own the enterprise book of business, covering multi-branch and multi-region accounts with executive stakeholders and complex rollouts. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention, expansion, and advocacy with our largest and most complex customers.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do:
- Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the enterprise segment, including multi-stakeholder adoption, expansion, and renewal.
- Build and own the enterprise engagement model: executive business reviews, mutual success plans, multi-threaded relationship maps, and structured rollout plans across branches, regions, or business units.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans, with direct involvement in the highest-value accounts.
- Serve as an executive sponsor and escalation point, holding C-suite and VP-level relationships at key accounts.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience and shape roadmap priorities for enterprise needs.
- Act as a champion of customer insights to inform strategic decisions and prioritization.
You Have:
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with meaningful time in an enterprise segment managing complex, multi-stakeholder accounts
- Experience owning executive relationships with senior buyers at large organizations
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.
Listed by PermitFlow for a position based in the United States. Employers on this board attest they are hiring domestically.
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