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Customer Solutions Engineer | New York City, US
Purple Dot - The Pre-Commerce Company ·
Pay
$120k–140k
Setting
On-site
Customer Solutions Engineer, NYC, US 📍 Location : New York City area, USA ( hybrid ) 💻 Type: Full-time 💰 Salary: $120k - $140k + equity options 👉 Apply through the platform where you saw this job advert, or by sending an email to hiring@getpurpledot.com with your resume / CV and LinkedIn profile and “Customer Solutions Engineer US” in the subject line. About Us The Job Why we think you’ll love working at Purple Dot What you’ll need to be successful Bonus points for Benefits How we interview 👉 Apply About Us At 🟣 Purple Dot , our vision for e-commerce is simple: Everything that gets made, gets sold. Nearly 1 in 4 products is never sold - leading to major losses and massive waste within the industry. We believe this problem exists because of lack of control and flexibility over when brands can sell - with long, fixed timelines where brands have to wait until stock is at the warehouse to start selling. It’s time for a radical shift in how e-commerce operates. Purple Dot is pioneering the pre-commerce category : helping brands sell earlier - before inventory arrives - to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth. Trusted by over 100 leading brands including Mattel, McLaren, New Era, Limited Run Games , and Oh Polly , we process millions in pre-orders every month and are proudly leading the category out front . Backed by top investors like OpenOcean, Connect, and Unusual Ventures , we’re a 22-person team based in NYC, Charlotte, and London - and led by second-time founders with a track record of acquisition . The Job As Customer Solutions Engineer, your goal is to make going live with and using Purple Dot software a smooth, fast and delightful experience for the eComm brands that use us. Your software engineering skills and expert understanding of our pre-order platform helps brands utilise our platform to its fullest extent. In partnership with our onboarding team, you will work on new golives: Sometimes you will be writing code to integrate Purple Dot into brand’s eComm store yourself following (and improving) our public docs . Sometimes you will provide technical guidance to brands that have their own engineering teams who are writing the code to integrate Purple Dot on their own. In partnership with our account manager for the specific brand and our product owner, you will implement quick-win features that make our platform more useful to our brands , following the same software engineering process as the other engineers at Purple Dot. In partnership with our customer support team, you will be the first line of technical triage for support queries that cannot be resolved without engineering help. Promote customer retention by capturing and communicating technical and product gaps in our platform. Participate in our lightweight software engineering process - backlog prioritization, code reviews, frequent deploys and daily standups. Have a look here to learn more about our engineering culture. This is a full-time role. We work in a hybrid model - you will be expected to work from our office at 154 W 14th St 3 days a week (Tue-Thu). Why we think you’ll love working at Purple Dot You’ll work with the founding members of a fast-moving, flexible, and focused team that has already taken one startup from an idea to a successful exit. You’ll have an opportunity to learn and grow very quickly, working next to an experienced engineering team (4 staff engineers, 4 senior engineers). We are growing but already have many customer brands that love our platform and are helping us shape it. You’ll have a direct impact on our merchants and shoppers with everything you touch, instead of just keeping the lights on. We are all in this for the journey and the experience and like to make it fun. What you’ll need to be successful Be an excellent communicator, able to: Understand brands’ requirements and their reasons Write and talk about complex technical ideas - and their progress - with technical and non-technical stakeholders Work with internal and external stakeholders to reach consensus and make progress Have software engineering skillset of at least a mid level full stack engineer You have 3-5 years of experience integrating 3rd party software into a public facing software stack. Fluent in HTML/CSS/JavaScript and/or TypeScript, browser APIs and comfortable editing and debugging frontend code. Find joy in understanding customers’ needs and addressing them quickly. Have a desire to quickly release and iterate – you are happiest when the things you build go live. You are comfortable with regular work reprioritisation and helping multiple brands in parallel. We are a fast moving small scale up - we all wear multiple hats, and in this role you too will spread across what other, bigger companies will specialise into distinct solutions engineering, sales engineering or forward deployed engineering roles. Bonus points for Experience with e-commerce platforms like Shopify. Experience integrating with e-commerce ERPs, OMSs and 3PLs. Experience with full stack frameworks like React+Node.js/Django/Ruby on Rails. Experience working on applications that run on cloud platforms (we use AWS). Evidence of contributing to complex backend systems powering webpages or APIs. Experience with payment infrastructure like Stripe or Paypal. Experience with SQL databases like Postgres. Benefits $120k - $140k salary. 20 days paid vacation per year. $500 per month for your choice of healthcare managed through our HRA Platform TakeCommand Health. $1800 per year to work out of our London office for a week. $1300 per year to spend on your own holidays. $1300 per year to spend on your own learning and development. $300 per year to spend on products sold through Purple Dot. Equity options so that you can share in Purple Dot’s success. Company MacBook Pro delivered in time for your first day. Sometimes there’s free food, sometimes there’s free travel. How we interview We run a simple process that we aim to go through in just a few days (1h) Meet with Ryszard our Head of Engineering to learn more about each other and this role. (1h) Conversation about your current work with Ryszard and Marina - expect this to go into a lot of technical detail. (2h) Final stage when you will pair with Will and Marina - our founding Customer Solutions Engineers - on a real customer query. (30 mins) Meet with John our CEO. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 👉 Apply Join Purple Dot and be a part of a team that is reshaping the future of retail. If you have a passion for driving customer success and want to make a meaningful impact, we’d love to hear from you! Apply through the platform where you saw this job advert, or by sending an email to hiring@getpurpledot.com with your resume / CV and LinkedIn profile and “Customer Solutions Engineer” in the subject line.
Listed by Purple Dot - The Pre-Commerce Company for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Full Stack Engineer | London, UK
Purple Dot - The Pre-Commerce Company ·
Pay
$80k–110k
Setting
On-site
Senior Full Stack Engineer, UK 📍 Your location: London area, UK ( hybrid ) 👉 Apply through the platform where you saw this job advert, or by sending an email to hiring@getpurpledot.com with your resume / CV and LinkedIn profile and “Senior Full Stack UK” in the subject line. About Us The Job Why we think you’ll love working at Purple Dot What you’ll need to be successful Bonus points for Benefits How we interview 👉 Apply About Us At 🟣 Purple Dot , our vision for e-commerce is simple: Everything that gets made, gets sold. For decades, brands have waited for stock to arrive at the warehouse to sell it online. But this waiting isn’t going well: nearly 1 in 4 products produced is never sold. Despite efforts across the industry to increase sell-through once stock arrives, e-commerce requires a radical rebuild to create long-term business sustainability as well as for our planet. This is a $732 billion opportunity. That’s why at Purple Dot, we believe the next 10 years of e-commerce innovation will happen before stock arrives at the warehouse. We see a world where some, or even most, stock is sold before it arrives, constantly reducing inventory risk and waste. Whether it’s 1 day, 1 week, 1 month, or 1 year away, Purple Dot helps brands sell more and store less by selling earlier. Our pre-commerce solution is proudly trusted by hundreds of brands across every industry including Mattel, McLaren, New Era, Limited Run Games and Knockaround, processing millions of dollars per month in transactions. We are a team of 22 with offices in London (UK), Charlotte (NC, USA) and New York City (NY, USA). We are backed by leading investors like OpenOcean, Connect, Unusual and Moxxie Ventures and led by 2nd time founders with a previously acquired start-up . The Job As a Senior Full Stack Engineer, your goal is to grab ideas for new features for our pre-order eComm platform and turn them into reality, as quickly and with as much quality as makes sense at the time. You work on all shopper and merchant facing features of Purple Dot and implement them fully (there is no frontend/backend/infra split). In practice this means that one week you will be working on our shopper facing checkout, next week it might be the interactive merchant dashboards or one of backend APIs, integrations or data products. You work closely with the rest of our (small - 6 people, all in London) engineering team on scoping, breaking down and planning the implementation, then shipping the required code independently or leading a small temporary team formed for the duration of that project. You participate in our lightweight process - backlog prioritization, code reviews, frequent deploys and daily standups. Have a look here to learn more about our engineering culture You keep in mind the availability, stability, and security of our services as we scale the number of merchants and transactions through the next two orders of magnitude. Like every other engineer you support the software we build, including out of hours (on a predictable schedule, no more than 1 week/month). This is a full-time role. We work in a hybrid model - you will be expected to work from our river facing office near the Monument station 2 days a week (Tuesdays and Thursdays). Why we think you’ll love working at Purple Dot Work with the founding members of a fast-moving, flexible, and focused team that has already taken one startup from an idea to a successful exit. You’ll have an opportunity to learn and grow very quickly, working alongside an unusually experienced team (senior and staff+ only). We have reached product market fit, our business is growing 3x+ YoY and we have committed customers that contribute to a cohesive and pointed product roadmap. Have a direct impact on our merchants and shoppers with everything you build, and spend a lot of time on writing and overseeing complex changes to core features instead of keeping the lights on. We are all in this for the journey and the experience and like to make it fun. What you’ll need to be successful Have the willingness and the ability to own complex and impactful features throughout their whole development lifecycle. Be product-focused and have a pragmatic approach to engineering, prioritising delivering value to our customers. Have a desire to quickly release and iterate – you are happiest when the things you build go live. Have a growth mindset An open mind and a willingness to stretch yourself and to learn new skills. As we scale we are discovering every day what does and does not work - you’ll need to be comfortable with learning from failure. Be an excellent communicator, able to Write and talk about complex ideas - and their progress - with technical and non-technical stakeholders Listen and guide other engineers to reach consensus 5+ years of working on frontend and backend systems exposed to the public. We are looking for someone with battle-hardened experiences of: Writing applications that interfaces with large SQL databases - we use Postgres. Running applications on cloud platforms (we use AWS). Integrating 3rd party software into a user facing software stack. Familiarity with frontend frameworks - we use React.js. Either good existing knowledge or ability to pick up TypeScript very fast - we are a polyglot team but majority of our code is in .ts/.js. Bonus points for Experience with payment infra like Stripe or Paypal. Experience building applications that integrate into 3rd party websites. Experience with e-commerce platforms like Shopify. Experience with analysing data and building data-heavy features, or working on data warehousing and data analysis tooling. Experience managing large automated test suites, using tools like Jest and Cypress. Benefits £80k - £110k salary . Equity options so that you can share in Purple Dot’s success. Private healthcare. £1500 per year to work out of our US office for a week. £1000 per year to spend on your own holidays. £1000 per year to spend on your own learning and development. £250 per year to spend on products sold through Purple Dot. Company MacBook Pro delivered in time for your first day. Sometimes there’s free food, sometimes there’s free travel. How we interview We run a simple process that we aim to go through in just a few days (1h) Meet with Ryszard our Head of Engineering to learn more about each other and this role. (1h) Conversation about your current work - expect this to go into a lot of technical detail. (2h) Final stage when you will pair with us on a System Design exercise. In our London office or over Zoom, the choice is yours. (30 mins) Meet with John our CEO. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 👉 Apply Join Purple Dot and be a part of a team that is reshaping the future of retail. If you have a passion for driving customer success and want to make a meaningful impact, we’d love to hear from you! Apply through the platform where you saw this job advert, or by sending an email to hiring@getpurpledot.com with your resume / CV and LinkedIn profile and “Senior Full Stack UK” in the subject line.
Listed by Purple Dot - The Pre-Commerce Company for a position based in the United States. Employers on this board attest they are hiring domestically.
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