OUR MISSION
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
ROLE OVERVIEW
We're looking for a People Systems Senior Analyst to build and scale the technology that powers our People team. You'll lead the implementation of Workday as Reflection's global HRIS, then become its long-term owner. You'll partner closely with People, Finance, Recruiting, IT, and business leaders to design scalable processes, optimize workflows, and ensure our systems keep pace with the company's growth. This is a hands-on role that blends systems expertise, operational thinking, and analytical rigor. You'll continuously improve our People technology ecosystem while helping the organization make better decisions through high-quality data and reporting.
WHAT YOU'LL DO
- Lead the implementation of Workday, partnering with internal stakeholders and implementation consultants through design, testing, go-live, and stabilization
- Own the ongoing administration, configuration, and optimization of Workday as our global HRIS
- Design and improve scalable People processes, workflows, approvals, and automations across the employee lifecycle
- Evaluate, implement, and optimize new Workday functionality and modules as our business grows
- Build and maintain reports, dashboards, and calculated fields that provide actionable insights for People, Finance, and business leaders
- Partner cross-functionally to improve data quality, reporting, and integrations across our People technology ecosystem
- Maintain system documentation, governance, security, and data integrity
- Identify opportunities to simplify manual processes and continuously improve the employee and People team experience through technology
- Help define and execute our long-term People systems roadmap as Reflection scales globally
WHAT WE'RE LOOKING FOR
- 5+ years of experience in Workday
- Deep hands-on experience administering Workday, including Core HCM
- Experience leading or playing a key role in a Workday implementation
- Strong understanding of Workday configuration, business processes, security, and reporting
- Experience building reports, dashboards, and calculated fields within Workday
- Excellent analytical, problem-solving, and project management skills
- The ability to partner effectively with technical and non-technical stakeholders across the business
- A continuous improvement mindset with a passion for building scalable systems
BONUS POINTS IF YOU HAVE
- Experience with additional Workday modules such as Recruiting, Compensation, Benefits, Talent, Learning, or Absence
- Experience with People Analytics or workforce reporting
- Experience integrating Workday with systems such as Ashby, Okta, payroll providers, or workforce planning tools
- Workday Pro certifications
- Experience in a high-growth technology company
WHAT WE OFFER:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
- Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
- Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
- Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
- Meals: Lunch and dinner are provided in the office daily.
- Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
- Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
- Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
- Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
Listed by Reflection AI for a position based in the United States. Employers on this board attest they are hiring domestically.
AI
40 days ago
Workplace Experience Manager (D.C.)
Reflection AI · Washington, D.C., Washington, D.C., United States
Policy Communications Lead
Location
Washington, D.C.
Employment Type
Full time
Location Type
On-site
Department
Corporate Affairs
Communications
Overview
Application
Our Mission
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
Role Overview
As a key member of Reflection's policy and communications team, you will lead in shaping the public narrative around open-source AI at a pivotal moment for the industry. You will work cross-functionally to strategize and spearhead campaigns tailored for specific agenda items and audiences. You’ll crisply articulate the complex, fast-moving landscape of AI regulation, public and product policy to media, policy audiences, industry voices and other thought leaders.
We’re looking for someone who can move quickly and identifies a strategic do-er. To be successful, you must be a low-ego collaborator who’s willing to take risks and build new approaches to the communications playbook.
What You'll Do
Shape the industry news and policy debates that most directly affect Reflection through proactive campaigns and rapid-response communications.
Build relationships with policy press, Hill staff, and third-party stakeholders to advance Reflection's reputation and priorities.
Partner with cross-functional teams across research, legal, international relations and policy to manage press coverage, briefings, events, and more.
Draft and edit blog posts, FAQs, talking points, and video scripts that make Reflection's mission and technical work accessible to non-technical audiences.
Monitor and help coordinate communications responses to fast-moving regulatory and geopolitical developments that touch Reflection and AI policy.
Represent Reflection AI at D.C. and global policy events
Manage relationships with external consultants and public affairs firms
What We're Looking For
7+ years of experience in strategic communication, reputation management or public affairs.
Experience driving policy-focused media campaigns and supporting policy, regulatory, or reputational issues, ideally in technology.
Established relationships with technology, national security, and policy press, and fluency in the current media and social landscape.
Experience working alongside government affairs, legal, or technical teams on sensitive or fast-moving issues.
Sharp written and verbal communicator who can distill a complex AI policy issue into a two-minute pitch or a crisp one-pager
Exceptional judgement and comfortability working in a fast-moving, startup environment where you're building the playbook, not inheriting one
Live our culture and values: mission above ego, trust built through truth, extreme ownership and the belief that collaboration is how we succeed.
What We Offer:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
Meals: Lunch and dinner are provided in the office daily.
Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
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Listed by Reflection AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Public Relations
43 days ago
Policy Communications Lead
Reflection AI · Washington, D.C., Washington, D.C., United States
OUR MISSION
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
ROLE OVERVIEW
As a key member of Reflection's policy and communications team, you will lead in shaping the public narrative around open-source AI at a pivotal moment for the industry. You will work cross-functionally to strategize and spearhead campaigns tailored for specific agenda items and audiences. You’ll crisply articulate the complex, fast-moving landscape of AI regulation, public and product policy to media, policy audiences, industry voices and other thought leaders.
We’re looking for someone who can move quickly and identifies a strategic do-er. To be successful, you must be a low-ego collaborator who’s willing to take risks and build new approaches to the communications playbook.
WHAT YOU'LL DO
- Shape the industry news and policy debates that most directly affect Reflection through proactive campaigns and rapid-response communications.
- Build relationships with policy press, Hill staff, and third-party stakeholders to advance Reflection's reputation and priorities.
- Partner with cross-functional teams across research, legal, international relations and policy to manage press coverage, briefings, events, and more.
- Draft and edit blog posts, FAQs, talking points, and video scripts that make Reflection's mission and technical work accessible to non-technical audiences.
- Monitor and help coordinate communications responses to fast-moving regulatory and geopolitical developments that touch Reflection and AI policy.
- Represent Reflection AI at D.C. and global policy events
- Manage relationships with external consultants and public affairs firms
WHAT WE'RE LOOKING FOR
- 7+ years of experience in strategic communication, reputation management or public affairs.
- Experience driving policy-focused media campaigns and supporting policy, regulatory, or reputational issues, ideally in technology.
- Established relationships with technology, national security, and policy press, and fluency in the current media and social landscape.
- Experience working alongside government affairs, legal, or technical teams on sensitive or fast-moving issues.
- Sharp written and verbal communicator who can distill a complex AI policy issue into a two-minute pitch or a crisp one-pager
- Exceptional judgement and comfortability working in a fast-moving, startup environment where you're building the playbook, not inheriting one
- Live our culture and values: mission above ego, trust built through truth, extreme ownership and the belief that collaboration is how we succeed.
WHAT WE OFFER:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
- Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
- Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
- Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
- Meals: Lunch and dinner are provided in the office daily.
- Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
- Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
- Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
- Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
Listed by Reflection AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Administrative
54 days ago
Executive Assistant
Reflection AI · New York City, New York, United States
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
The Role
We are looking for a seasoned marketing leader to build and lead Reflection’s marketing organization.
This role will own Reflection’s overall marketing strategy and execution across corporate marketing, product and growth marketing, sales enablement, brand partnerships, and beyond. They will translate company priorities into a focused marketing roadmap, establish the systems and processes required to execute it, and ensure the function is delivering measurable impact across the business.
The ideal candidate is both a builder and an operator: someone who can develop a marketing strategy for a highly technical company while also establishing the infrastructure, team, and executional rigor needed to bring it to life.
What You'll Do
Develop Reflection’s overall marketing strategy and priorities in close partnership with the founders and company leadership as the company scales
Define the scope, structure, priorities, reporting, and operating model for the marketing organization as you build and lead the team
Oversee a full-range marketing team spanning creative storytelling and campaigns, channels, product marketing, and more – all in service of raising brand awareness and driving product adoption
Develop audience strategies for the distinct groups Reflection needs to reach, including developers, researchers, enterprise leaders, government stakeholders, technology partners, prospective employees, and the broader AI ecosystem
Establish annual and quarterly planning processes, operating cadences, and mechanisms for prioritizing opportunities for the marketing function
Serve as a cross-functional leader, working closely with the team across research, product, GTM, and more
What We're Looking For
12+ years of experience, including significant experience building, scaling, and leading marketing teams
A strong track record in marketing for technical and/or community-driven brands
Experience developing an integrated marketing strategy across product marketing, performance marketing, brand, creative storytelling and beyond
Strong operational leadership, including ownership of planning, budgets, and measurement systems
Comfort with ambiguity and speed: this role is being built from the ground up, as the company scales, so you’ll be building the playbook and team as you go
Excellent cross-functional and executive-level judgment, with experience partnering closely with senior leaders across the business
What We Offer:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
Meals: Lunch and dinner are provided in the office daily.
Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
Listed by Reflection AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Marketing
55 days ago
Head of Marketing
Reflection AI · New York City, New York, United States
OUR MISSION
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
THE ROLE
We are looking for a seasoned marketing leader to build and lead Reflection’s marketing organization.
This role will own Reflection’s overall marketing strategy and execution across corporate marketing, product and growth marketing, sales enablement, brand partnerships, and beyond. They will translate company priorities into a focused marketing roadmap, establish the systems and processes required to execute it, and ensure the function is delivering measurable impact across the business.
The ideal candidate is both a builder and an operator: someone who can develop a marketing strategy for a highly technical company while also establishing the infrastructure, team, and executional rigor needed to bring it to life.
WHAT YOU'LL DO
- Develop Reflection’s overall marketing strategy and priorities in close partnership with the founders and company leadership as the company scales
- Define the scope, structure, priorities, reporting, and operating model for the marketing organization as you build and lead the team
- Oversee a full-range marketing team spanning creative storytelling and campaigns, channels, product marketing, and more – all in service of raising brand awareness and driving product adoption
- Develop audience strategies for the distinct groups Reflection needs to reach, including developers, researchers, enterprise leaders, government stakeholders, technology partners, prospective employees, and the broader AI ecosystem
- Establish annual and quarterly planning processes, operating cadences, and mechanisms for prioritizing opportunities for the marketing function
- Serve as a cross-functional leader, working closely with the team across research, product, GTM, and more
WHAT WE'RE LOOKING FOR
- 12+ years of experience, including significant experience building, scaling, and leading marketing teams
- A strong track record in marketing for technical and/or community-driven brands
- Experience developing an integrated marketing strategy across product marketing, performance marketing, brand, creative storytelling and beyond
- Strong operational leadership, including ownership of planning, budgets, and measurement systems
- Comfort with ambiguity and speed: this role is being built from the ground up, as the company scales, so you’ll be building the playbook and team as you go
- Excellent cross-functional and executive-level judgment, with experience partnering closely with senior leaders across the business
WHAT WE OFFER:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
- Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
- Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
- Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
- Meals: Lunch and dinner are provided in the office daily.
- Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
- Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
- Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
- Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
Listed by Reflection AI for a position based in the United States. Employers on this board attest they are hiring domestically.
AI
56 days ago
Manager of Identity & Access Management
Reflection AI · New York City, New York, United States
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
Role Overview
The Head of Identity and Access Management is responsible for architecting, building, and operating Reflection’s identity infrastructure — the foundational security layer in an environment where the perimeter is entirely identity-based and the threat model includes sophisticated, highly motivated nation-state actors targeting intellectual property, training pipelines, and model weights. This leader will design and operate a bleeding-edge, zero-trust identity architecture that treats identity as software, eliminates static credentials, and protects Reflection’s researchers and massive-scale compute environments without introducing friction.
This is not a traditional enterprise IAM or Active Directory management role. The ideal candidate is a security architect and software engineer in equal measure — capable of mandating hardware-backed phishing-resistant authentication globally, building just-in-time credentialing systems for GPU cluster access, and engineering dynamic, context-aware authorization pipelines that hold up against the most advanced adversary techniques. They bring first-principles cryptographic depth, cloud-native mastery, and the software engineering capability to build custom tooling where commercial solutions fall short.
This is a high-stakes, high-visibility role at the center of Reflection’s security posture. Success requires the ability to build identity infrastructure that is simultaneously state-of-the-art in its security guarantees and genuinely developer-friendly in its design — because at Reflection, security that slows down a researcher is security that has failed.
What You'll Do
Next-Generation IAM Architecture
Design and implement a resilient, cloud-native identity architecture leveraging modern IdPs (Okta, OIDC/OAuth 2.0 federations) unified with edge-enforced zero-trust access networks (Cloudflare Access, Tailscale / WireGuard topologies).
Architect and continuously evolve the organization’s identity boundary with a first-principles approach — replacing legacy constructs with modern, cryptographically-grounded alternatives at every layer.
Own the full identity lifecycle architecture across corporate, production, and research environments, ensuring consistency, auditability, and resilience across all access surfaces.
Phishing-Resistant Zero Trust
Mandate and enforce hardware-backed authentication (YubiKeys/WebAuthn) globally across all corporate, production, and research endpoints.
Eliminate SMS, TOTP, and legacy MFA bypass vectors — driving the organization to a posture where phishing-resistant authentication is the only path.
Design and operate zero-trust access controls that enforce least-privilege dynamically, incorporating device posture, user context, and behavioral signals into access decisions.
Privileged Access Management & Compute Security
Build short-lived, just-in-time credentialing systems for engineering and research access to massive GPU clusters across AWS, GCP, and OCI environments.
Replace SSH keys and long-lived credentials with ephemeral, short-lived certificate-based access via tools like Teleport or HashiCorp Boundary.
Design and enforce privileged access workflows that give researchers and engineers the access they need — instantly, securely, and with full audit trail — without creating persistent attack surface.
Workload & Machine Identity
Architect SPIFFE/SPIRE or cloud-native cryptographic identity frameworks for service-to-service communication across the full workload landscape.
Ensure machine accounts, training jobs, and CI/CD pipelines use dynamic, short-lived tokens rather than long-lived secrets — eliminating static credential exposure as an attack vector.
Maintain and evolve workload identity infrastructure as the compute environment scales, ensuring machine identity remains cryptographically sound and operationally reliable at scale.
Policy as Code & Developer Integration
Treat authorization policies as code using Open Policy Agent (OPA)/Rego, Cedar, or equivalent frameworks — with full version control, testing, and deployment pipelines.
Integrate policy evaluation directly into developer workflows and infrastructure deployment pipelines, ensuring authorization is enforced at build time as well as runtime.
Partner with engineering teams to design access models that make the secure path the path of least resistance — eliminating the developer friction that causes security to be circumvented.
Automation, Lifecycle Management & Detection
Build automated provisioning and deprovisioning workflows via SCIM and API-first tooling, ensuring identity lifecycle events are handled with speed, accuracy, and full audit trail.
Partner with Detection Engineering to instrument identity telemetry and build detection logic targeting anomalous authentication flows, session hijacking attempts, and nation-state adversary tactics.
Continuously improve automation coverage across the identity stack, reducing manual toil and eliminating the human error surface in identity operations.
What We're Looking For
Experience & Background
15+ years of dedicated experience in identity security, security architecture, or infrastructure engineering within high-growth startups, hyperscale cloud environments, or elite security teams.
Demonstrated track record of architecting and operating modern, zero-trust identity infrastructure at scale — including hardware-backed authentication, JIT credentialing, and workload identity systems.
Hands-on experience securing IAM boundaries across major cloud providers (AWS, GCP) and containerized environments, including Kubernetes identity federation and IAM roles for service accounts.
Practical experience building and operating privileged access management systems for large-scale compute environments, including GPU cluster access in cloud or neocloud contexts.
Prior experience partnering with detection and response teams to instrument identity telemetry and build adversary-focused detection logic targeting identity-layer attack techniques.
Skills & Capabilities
Deep, first-principles understanding of OAuth 2.0, OIDC, SAML, WebAuthn / FIDO2, and PKI — able to reason from cryptographic fundamentals, not just implement vendor tooling.
Strong software engineering capability — able to write clean, maintainable code (Go, Python, or Rust) to build custom tooling, API integrations, and automation where commercial solutions fall short.
Proficiency in Infrastructure as Code (Terraform, Pulumi) for defining and managing identity constructs programmatically.
Clear, working knowledge of advanced adversary techniques targeting identity, including session token theft, OAuth consent abuse, device registration hijacking, and Golden SAML vectors.
Demonstrated ability to design identity systems that balance rigorous security guarantees with developer-friendly operational experience — treating usability as a security property, not a trade-off.
Mindset & Approach
Developer and researcher obsessed — genuinely believes that security is broken if it impedes a researcher’s ability to train a model, and designs systems where the secure path is also the easiest path.
A bleeding-edge pragmatist — keeps current with the latest developments in the identity and security ecosystem, preferring modern open-source and developer-first tooling over legacy enterprise security suites.
Resilient and threat-aware — understands that Reflection is a high-value target and constructs identity boundaries with the explicit assumption that individual components will be compromised, designing for resilience rather than relying on perimeter integrity.
A builder at heart — energized by the challenge of engineering identity infrastructure from scratch in an environment where the stakes are existential and the technical bar is genuinely high.
Mission-aligned — understands the unique identity security responsibilities of a frontier AI company and approaches the work with the depth of expertise and seriousness of purpose it demands.
What We Offer:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
Meals: Lunch and dinner are provided in the office daily.
Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
Listed by Reflection AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Auditing
56 days ago
Manager of Risk & Trust Operations
Reflection AI · New York City, New York, United States
Manager of Risk & Trust Operations
Location
New York, NY; San Francisco, CA
Employment Type
Full time
Location Type
On-site
Department
Operations
InfoSec / Compliance
Overview
Application
Our Mission
Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.
Role Overview
The Manager of Risk & Trust Operations is responsible for translating the organization's risk governance frameworks and policies into operational reality. This leader owns the operational machinery that validates adherence, surfaces issues, and drives resolution. The result is a continuously evidenced, audit-ready risk posture that can be confidently represented to customers, regulators, and leadership.
Spanning commercial risk support, third-party risk management, controls assurance, AI safety operations, and risk issue management, this role serves as the operational center of gravity for the Risk & Trust function — coordinating across product, engineering, legal, and compliance teams to ensure risk obligations are not just understood, but actively evidenced and remediated where gaps exist.
This is a high-visibility, high-impact role that operates across all business functions. Success requires the ability to translate complex risk concepts into verifiable risk management, influence without direct authority, and build trusted relationships internally and externally.
What You'll Do
Commercial Risk & Go-to-Market Support
Drive the end-to-end lifecycle for risk assessments and certifications supporting the deals pipeline and go-to-market efforts, ensuring risk reviews are completed with the speed and rigor the business requires.
Partner closely with sales, legal, and product teams to scope and deliver risk assessments tailored to customer requirements, industry verticals, and deal-specific obligations.
Develop and maintain a library of reusable risk assessment artifacts, certifications, and evidence packages that accelerate commercial cycles without compromising quality.
Serve as a risk subject matter expert in customer-facing conversations, due diligence requests, and RFP responses involving risk, compliance, and AI safety topics.
Third-Party & Vendor Risk Management
Conduct upfront due-diligence assessments, ongoing risk monitoring, and on-demand risk reviews of third parties and vendors supporting organizational operations.
Design and operate a scalable third-party risk management program that reflects the organization's risk appetite, vendor criticality tiers, and evolving regulatory expectations.
Establish clear criteria for vendor risk tiering, onboarding requirements, and ongoing monitoring cadences — ensuring continuous visibility into the risk profile of the extended enterprise.
Coordinate with procurement, legal, and technology teams to ensure vendor risk findings are reflected in contracting, remediation timelines, and relationship management decisions.
Controls Assurance & Obligation Validation
Validate and evidence the design and operational efficacy of policies, standards, controls, and guardrails related to risk management — translating governance intent into demonstrable operational outcomes.
Design and execute controls testing programs that provide reliable, audit-quality evidence of control effectiveness across the organization's obligation landscape.
Develop and maintain structured assurance documentation that enables confident representation of risk posture to regulators, auditors, and enterprise customers.
Identify and escalate control design or operational gaps, working cross-functionally to drive timely and durable remediation.
AI Safety Program Assurance
Assure the design and operating efficacy of the organization's AI safety program, responsible AI and ethics frameworks, and AI safety and transparency artifacts — including regular assessment of whether operational practices align with stated principles and commitments.
Govern the pre-deployment risk review process for new models and major capability updates, ensuring structured evaluation against safety criteria, ethical frameworks, and applicable obligations before release.
Develop and maintain pre-deployment review workflows, risk thresholds, escalation paths, and sign-off requirements that scale with the organization's model release cadence.
Provide assurance reporting on the ongoing effectiveness of AI safety controls, surfacing trends, gaps, and emerging risks to leadership and relevant governance bodies.
AI Abuse & Safety Incident Response
Own the AI abuse and safety violation response program end-to-end, including detection, triage, investigation, response coordination, and remediation tracking.
Maintain the AI incident registry across the model lifecycle, ensuring all safety-relevant events are captured, classified, investigated, and closed with appropriate rigor and audit trail.
Develop and continuously refine detection methodologies, triage protocols, and escalation criteria that enable rapid, consistent responses to emerging safety signals.
Partner with product, engineering, legal, and communications teams to coordinate cross-functional responses to high-severity AI safety incidents, and drive post-incident reviews and control improvements.
Analyze incident trends to identify systemic vulnerabilities and proactively recommend improvements to AI safety controls, guardrails, and monitoring capabilities.
Risk Issue Management & Remediation
Govern the organization's risk issue management lifecycle, including maintenance of the risk issue inventory, escalation protocols, remediation prioritization frameworks, exception management, and execution oversight.
Establish and enforce clear standards for issue documentation, severity classification, ownership assignment, and remediation timelines — ensuring accountability and visibility at all levels.
Drive prioritization of remediation efforts in alignment with the organization's risk appetite, ensuring that the most consequential exposures receive appropriate urgency and resources.
Manage the exception management process, including evaluation, approval, compensating control requirements, and time-bound tracking of all active exceptions.
Provide regular reporting to leadership on open issues, remediation velocity, exception inventory, and systemic risk trends, enabling informed decisions on risk tolerance and resource allocation.
What We're Looking For
Experience & Background
15+ years of progressive experience in risk operations, compliance, internal audit, information security, or a closely related discipline — with meaningful leadership experience overseeing operational risk programs.
Demonstrated track record of building and operating scalable risk operational programs: controls assurance, third-party risk management, issue management, or incident response.
Hands-on experience with commercial risk support functions, including the delivery of risk assessments, certifications, or security questionnaires in a go-to-market or enterprise sales context.
Prior experience in AI safety, responsible AI, or technology risk operations — with working knowledge of AI system risk evaluation, safety testing methodologies, and the operational lifecycle of AI models.
Experience operating in regulated environments and interacting directly with auditors, regulators, or enterprise customers on risk, compliance, or security topics.
Skills & Capabilities
Exceptional operational discipline — proven ability to design, document, and run repeatable, audit-quality risk management processes at scale.
Strong analytical and investigative skills, with the ability to triage complex risk issues, synthesize large volumes of evidence, and distinguish signal from noise.
Demonstrated ability to manage and report on multi-workstream operational programs, balancing competing priorities, tight timelines, and cross-functional dependencies.
Excellent written and verbal communication skills, including the ability to document risk findings clearly and represent the organization's risk posture credibly in customer-facing and regulatory settings.
Proficiency in risk management tools and GRC platforms; familiarity with evidence management, controls testing workflows, and incident tracking systems.
Mindset & Approach
An operational leader who takes pride in building evidence-based, audit-ready risk programs — and understands that credibility is earned through the quality and consistency of execution, not just the elegance of frameworks.
Deeply collaborative and cross-functionally astute, with the ability to engage engineering, legal, product, and compliance stakeholders as a trusted partner rather than a compliance gatekeeper.
Calm and structured under pressure, with the judgment to triage and respond to fast-moving risk events — from safety incidents to regulatory inquiries — without sacrificing rigor.
Genuinely curious about AI and technology risk, and motivated to develop and maintain meaningful operational expertise in a domain that is evolving rapidly.
A builder at heart — energized by creating programs and processes where structure is still emerging, and committed to leaving operational infrastructure better than they found it.
What We Offer:
We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.
We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.
Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
Meals: Lunch and dinner are provided in the office daily.
Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
Team building: We have regular off-sites, happy hours, and team celebrations.
Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.
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