Are you passionate about helping partners and customers succeed with sophisticated technology? Do you enjoy solving complex technical challenges, working across partner ecosystems, and becoming the trusted expert people rely on when things get difficult?

Do you thrive at the intersection of technology, partnerships, customer success, and problem solving? Are you the kind of person who enjoys understanding how things work, identifying opportunities for improvement, and helping partners deliver outstanding technical outcomes for their customers?

If so, we’d love to hear from you! 🙌

About us

We are Resistant AI, a fast-moving startup where things happen quickly, and decisions are made just as fast. We believe in taking initiative – better to ask forgiveness than permission – but don't worry, we keep it organized and collaborative. If you love the thrill of building and iterating, you'll fit right in! 👌

And what do we actually do?

We protect the AI and automation systems of modern financial services from manipulation and attack. We do so by forensically analyzing everything from the documents submitted by customers to the ongoing behaviors they exhibit while using the service to uncover and prevent serial fraud, synthetic identities, account takeovers, money laundering and as yet unknown financial threats operating at scale.

This is our founding team's second startup, and we recently closed our Series B investment round led by Google Ventures, Index Ventures and Credo Ventures.

🔎 Who are we looking for?

Someone who becomes a trusted technical advisor to our strategic partners – helping them integrate, sell, implement, and support Resistant AI's fraud prevention platform with their own customers.

You'll work across Partnerships, Sales, Solutions Engineering, Customer Success, Product, Research, Engineering, and Support to strengthen our partner ecosystem's technical capabilities, own complex partner escalations, and help partners deliver excellent outcomes at scale.

This role goes beyond individual deployments – you'll help partners build the knowledge, processes, and operating models to represent and support Resistant AI independently, while knowing we've got their back when things get complex.

💪 What you'll be doing?

• Leading technical onboarding and enablement for new partners
• Supporting partner-led customer implementation, configuration, and optimization
• Enabling partners to confidently position, demo, integrate, and support our solutions
• Supporting partner pre-sales: solution design, architecture reviews, discovery, POCs
• Running partner technical health reviews and catching risks early
• Owning L2/L3 partner escalations and coordinating resolution across internal teams
• Establishing clear escalation paths, support models, and operating procedures with partners
• Feeding partner and customer insight back into Product, Research, and Engineering
• Spotting recurring technical issues across the ecosystem and driving scalable fixes
• Building playbooks, reference architectures, troubleshooting guides, and enablement materials
• Supporting partner technical certification and readiness programs
• Helping partner and Sales teams turn technical opportunities into growth

🙌 What do you bring?

• At least 3 years in a partner- or customer-facing technical role (Partner Engineering, TAM, Solutions Engineering, Professional Services, Partner Enablement, or similar)
• Strong understanding of SaaS products, APIs, integrations, data flows, solution architecture and technical troubleshooting
• Experience advising enterprise partners – vendors, system integrators, resellers, or platforms – in a technical capacity
• Background in technical enablement, implementation, or pre-sales
• Ability to translate between technical, commercial, and executive stakeholders
• Strong analytical and root-cause problem-solving skills
• Proven track record managing complex escalations across multiple teams
• Comfortable bringing structure to situations with many stakeholders and competing priorities
• A self-starter who spots and closes gaps without waiting for direction
• Experience writing technical documentation, enablement materials, implementation playbooks, or reusable partner resources
• Experience in fraud prevention, identity verification, cybersecurity, risk management, financial services, or adjacent industries is a strong advantage
• Fluent English (C1); other languages a plus

💙 Why you might enjoy this role?

• You enjoy solving difficult technical problems with real business impact
• You like becoming a trusted expert and advisor to partners and customers
• You enjoy working at the intersection of technology, partnerships, customer success, and innovation
• You like enabling others to become more capable and self-sufficient
• You enjoy understanding how partners operate and helping them improve over time
• You want to build scalable technical practices rather than solve the same problem repeatedly
• You enjoy owning complex escalations and bringing structure to challenging situations
• You want to influence products by bringing real-world partner and customer insight back into the company
• You enjoy collaborating with smart people across multiple disciplines and organizations
• You thrive in environments where ownership, curiosity, initiative, and accountability are valued

🫴 What do we offer?

• Working alongside some of the top professionals in AI, fraud detection, cybersecurity, and machine learning
• A unique opportunity to help build and shape a brand-new Customer Engineering function
• A rapidly growing company where your work has direct customer impact
• Flexible working hours and home office
• Modern offices in the center of Prague
• Free lunches when you're in the office
• Stock options program
• Multisport card
• 5 weeks of vacation + sick days
• Team events and sports activities on a regular basis

Got you interested? Send us your CV and let’s find out together! We’d love to chat. 👋

If you do not hear from us within 14 days of applying, it means we have decided to move forward with other candidates. Thank you for your interest and understanding.