About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

If you don't see a job that fits your background but you're passionate about Resolve.AI, apply here. There could be a role now or in the future!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. 

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.

What You’ll Do

• Partner with Account Executives to manage complex enterprise sales cycles from discovery through proof-of-concept to close, serving as the technical lead throughout the process.

• Lead product demos and technical evaluations, translating customer infrastructure and operational challenges into actionable solutions using Resolve AI’s platform.

• Build trusted relationships with customers, acting as a consultative advisor and ensuring technical success during pilots and deployments.

• Collaborate cross-functionally with Product and Engineering to relay customer feedback, influence roadmap decisions, and improve technical messaging.

• Develop and maintain reusable demo environments, playbooks, and sales engineering tools to support a repeatable, scalable and high velocity GTM motion.

What We’re Looking For

• 5+ years in Sales Engineering, Solutions Engineering, or a similar customer-facing technical role, ideally in enterprise SaaS, DevOps, or AI.

• Proven success leading consultative sales cycles with enterprise customers and multiple stakeholders.

• Experienced with cloud platforms (especially AWS) and Kubernetes, with a strong understanding of DevOps practices in cloud-native environments.

• Skilled in infrastructure automation and applying security and compliance best practices in cloud-native environments.

• Strong communicator with the ability to clearly present technical concepts to both technical teams and executive leadership.

• Adaptable, self-starter mindset with a proven ability to thrive in fast-paced, early-stage environments.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. 

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

As an AI Engagement Manager, you’ll own the success of Resolve AI's largest customers, leading fast-moving, high-impact deployments that transform how engineering teams work.

You’ll run point on execution, from daily project scrums to technical onboarding, testing, rollout, and ongoing adoption. You’ll build strong relationships across engineering, product, and the C-suites, turning insights into action and value into measurable ROI.

You'll drive adoption, align stakeholders, and shape the outcomes that matter most to our customers and to Resolve AI’s growth. This role is high velocity, high visibility and high impact.

What You’ll Do

• Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality.

• Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact.

• Operate at maximum velocity- embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability.

• Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evals, deployment, etc, whatever is needed to drive execution forward.

• Build relationships with engineers, product users, and executive stakeholders — align success metrics across levels.

• Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams.

• Drive adoption through data-driven interventions: monitor usage, sentiment, and feedback signals.

• Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g. MTTI reduction, time saved).

• Surface product insights and customer needs to engineering and product teams; influence roadmap based on voice-of-customer.

• Identify and act on expansion opportunities (new use cases, teams, environments) in collaborating closely with Account Executives and flagging issues early.

Who You Are

• 4+ years in Customer Success, Solutions Engineering, Technical Account Management or a related role in a SaaS environment.

• Strong technical foundation — comfortable navigating cloud infrastructure, observability stacks, APIs, integrations. Background in observability, incident-management, monitoring, or GenAI tooling.

• Excellent communicator — able to present to technical and non-technical audiences, including executives.

• Metrics-driven mindset — experience defining, tracking, and improving KPIs (e.g. WAU, NRR, usage growth).

• Proven track record of driving adoption, turning around at-risk accounts, or leading expansion.

• Experience building trust and working cross-functionally with product, sales, and engineering teams.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners
    

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. 

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.

What You’ll Do

• Drive new business acquisition by managing the full sales cycle, from prospecting and qualifying leads to negotiating contracts and closing deals.

• Develop and nurture strong relationships with key stakeholders, decision-makers, and influencers within target accounts, ensuring a deep understanding of their needs and business objectives.

• Collaborate with cross-functional teams to align on messaging, develop custom solutions, and address customer challenges.

• Lead product demos and presentations, effectively communicating the value proposition to prospects and tailoring the pitch to their specific needs.

• Consistently meet or exceed sales quotas and KPIs, contributing to overall revenue growth and team success.

• Stay informed on industry trends, competitors, and the broader market landscape to continuously refine your sales strategy and remain competitive.

• Accurately manage and update sales activities in the CRM, providing regular pipeline and forecast reports to leadership.

What We’re Looking For

• 7+ years of experience in a quota-carrying Account Executive or similar role.

• Proven track record of success in B2B sales, managing the full sales cycle from lead generation to closing. Strong negotiation and deal-closing skills, with a history of meeting or exceeding revenue targets.

• Able to deeply understand customer pain points and offer tailored solutions that align with their business objectives. Strong ability to sell consultatively, positioning the company's product as a strategic partner in the customer’s success.

• Skilled at building long-term, trust-based relationships with customers and key stakeholders. Acts as a customer advocate, ensuring their needs are met while driving company goals.

• Comfortable working in an ambiguous, fast-paced startup environment, able to adapt to changing priorities, customer demands, and market conditions.

• Works closely with the team, proactively sharing insights, strategies, and best practices. Comfortable operating in a lean environment without established Marketing or Customer Success teams, taking the initiative to manage the full customer lifecycle—from prospecting to nurturing relationships post-sale. Willing to collaborate with leadership and other departments to fill gaps and drive company growth.

• Proficient with CRM tools (e.g., Salesforce, HubSpot), sales engagement platforms, and data analysis tools to inform strategy and decision-making. Able to leverage technology to optimize sales processes and improve efficiency.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. 

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.

What You’ll Do

As our Founding Brand Designer, you’ll own the visual expression of Resolve AI from the ground up, crafting a brand that reflects the ambition, clarity, and technical depth of what we’re building.

• Lead the end-to-end design vision for Resolve AI’s brand, defining how our story comes to life across web, campaigns, product marketing, and executive communications.

• Work directly with the Head of Marketing, Founders, and Executives to translate complex, technical ideas into visually compelling narratives that communicate our mission clearly and confidently.

• Design high-impact creative for launches, campaigns, events, and announcements across web, social, presentations, motion, and more.

• Build the foundations of our design system, creating scalable guidelines, reusable components, and templates that enable teams to move fast while staying on-brand.

• Shape and evolve our visual identity, ensuring coherence and craft across every touchpoint.

• Establish creative processes that balance speed and quality in an environment where priorities shift quickly and ambition is high.

• Bring fresh inspiration and experimentation into our creative work—exploring new techniques, workflows, and AI-assisted tools to push the boundaries of visual communication.

• Collaborate cross-functionally with Marketing, Product, Engineering, and Leadership to ensure every detail from typography to motion reinforces a cohesive, premium brand experience.

• Set the bar for visual excellence as the first design hire, building a creative foundation that will scale with the company.

What We’re Looking For

• 5+ years of experience in visual, brand, or marketing design, with a portfolio demonstrating strong conceptual thinking, visual clarity, and narrative craft.

• Proven ability to create and evolve a brand across digital surfaces, including web, product marketing, campaigns, and internal storytelling.

• Deep expertise with Figma and Adobe Creative Suite; motion, 3D, or interactive design experience is a strong plus.

• Exceptional eye for typography, layout, hierarchy, and color, with meticulous attention to detail.

• Strong communication and presentation skills, able to clearly articulate creative rationale to cross-functional partners and executives.

• Experience building or contributing to scalable design systems, visual guidelines, or component libraries.

• Comfort operating as both strategist and hands-on designer

• A self-starter who thrives in ambiguity, builds structure from scratch, and is energized by ownership and autonomy.

• Genuine excitement for Resolve AI’s mission and curiosity about how Agentic AI will reshape how engineers build, operate, and scale software systems.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Equity with Early Exercise

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. 

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

What You’ll Do

As our first technical recruiter, you’ll help shape the future of Resolve AI by identifying and hiring the exceptional engineers who will build the next generation of AI-driven production systems. You’ll partner directly with the Head of People & Talent and early leadership team to build world-class engineering teams across AI, backend, infrastructure, and more. Your impact will extend far beyond hiring: you’ll define recruiting processes from scratch, bring our talent strategy to life, and directly influence company culture during this foundational stage.

Your responsibilities will include:

• Own end-to-end recruiting for technical roles across engineering, AI Research, Infrastructure, Backend, Full stack, Frontend, Security, and more.

• Partner closely with founders and hiring managers to understand business needs, team roadmaps, and evolving role requirements.

• Build and execute strategic sourcing campaigns to uncover top-tier, often passive, candidates, using creative outreach, referrals, talent mapping, and events.

• Deliver an exceptional candidate experience that reflects Resolve AI’s culture of excellence and high urgency.

• Define and implement foundational processes, including interview loops, scorecards, scheduling workflows, and best practices.

• Share talent market insights and real-time funnel data to inform hiring decisions and improve conversion metrics.

• Contribute to our employer brand, working with design and marketing to craft messaging that attracts world-class builders.

• Experiment with new ideas, be it in sourcing channels, or automation tools, to keep us ahead of the curve.

What We’re Looking For

• 7+ years of full-cycle technical recruiting experience, ideally in high-growth startup environments.

• Proven success hiring across multiple technical domains, bonus if you’ve supported areas like infra, AI, or backend engineering.

• Experience recruiting AI/ML or research talent

• Strong business acumen and technical intuition, you don’t need to write code, but you should be able to quickly understand what makes someone excellent at building scalable systems.

• Highly autonomous and self-starting, with a founder mindset and bias toward action.

• Exceptional communication and organizational skills, with a polished but human touch across written and verbal interactions.

• A scrappy, resourceful approach, you know how to deliver results with speed and limited resources.

• A genuine belief in our mission to transform production operations using AI, and excitement to work alongside deeply technical builders.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.