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Field Development Test Associate
Serve Robotics · Los Angeles, California, United States
$26/hr
35 days ago
♡
Electrical Engineer
Serve Robotics · Redwood City, California , United States
$130k–149k
37 days ago
♡
Environmental Health & Safety (EHS) Specialist
Serve Robotics · Los Angeles, California, United States
$65k–79k
44 days ago
♡
Associate Partnership Manager
Serve Robotics · Los Angeles, California, United States
$28–34/hr
49 days ago
♡
Operations Coordinator
Serve Robotics · Los Angeles, California, United States
$23–25/hr
52 days ago
♡
Full-Stack Software Engineer, Internal Services
Serve Robotics · los angeles, california , United States
$140k–190k
62 days ago
♡
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Service Technician III
Serve Robotics ·
Pay
$31–34/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity. This role directly influences uptime performance, repair efficiency, and long-term system reliability.
This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.
JOB DUTIES
Complex Diagnostics & Technical Escalation
- Lead resolution of high-complexity mechanical, electrical, and integrated software failures
- Serve as primary technical escalation point for Technician I and II
- Conduct structured root-cause analysis on recurring or systemic issues
- Validate repair effectiveness through advanced system-level testing
- Determine when engineering escalation is required and provide complete technical context
Workflow Coordination & Quality Control
- Coordinate daily shift repair prioritization based on fleet impact and SLA requirements
- Align task complexity with technician capability
- Ensure repair documentation meets quality standards before closure
- Monitor repeat repair trends and intervene to prevent quality drift
Reliability & Continuous Improvement
- Analyze repair data and identify systemic failure patterns
- Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability
- Recommend corrective actions and preventive strategies
- Support validation of process changes and pilot initiatives
Mentorship & Technical Development
- Mentor Technician I and II employees in troubleshooting methodology and documentation standards
- Provide structured feedback on technical performance
- Support skill development planning
- Model professional accountability and safety discipline
Operational Leadership Support
- Provide Supervisor coverage when required
- Support labor planning discussions by advising on repair complexity trends
- Reinforce safety protocols and operational standards
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 4–6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries
- Advanced troubleshooting capability across integrated mechanical-electrical-software systems
- Demonstrated experience leading complex or ambiguous failure resolution
- Proven ability to perform structured root-cause analysis
- Strong analytical thinking and pattern recognition
- High documentation discipline and data accuracy standards
- Demonstrated ability to mentor and influence peers
- Comfort collaborating with cross-functional technical stakeholders
Preferred Experience, Qualifications, and Skills
- Prior experience in robotics, automation, or advanced electromechanical systems
- Exposure to reliability engineering principles
- Experience supporting field deployments or pilot programsms
Skills Scope & Decision Authority
- Owns resolution of highest-complexity repair issues
- Serves as technical escalation authority within shift
- Influences workflow prioritization
- Recommends process and reliability improvements
- No formal HR authority, but significant technical leadership responsibility
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Field Development Test Associate
Serve Robotics · Los Angeles, California, United States
Pay
$26/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Robotics Field Development Test Associate supports the testing, deployment, and operation of Serve's autonomous delivery robots in real-world environments. This role executes field testing, commercial deliveries, and operational activities that help validate robot performance, identify product improvements, and ensure safe, reliable operation across development and production fleets.
The Robotics Field Development Test Associate partners with Engineering, Product, and Operations teams by collecting test data, documenting issues, executing field procedures, and providing feedback that improves product quality and operational readiness.
Key Responsibilities
- Execute field testing activities for autonomous delivery robots by following established test plans, procedures, and operational guidelines.
- Deploy, monitor, recover, and operate robots in real-world environments while ensuring safe and reliable operation.
- Perform commercial deliveries and represent Serve professionally when interacting with merchants, customers, and members of the public.
- Identify, document, and reproduce software, hardware, and operational issues, providing clear information to support engineering investigations.
- Collect test data, observations, and operational feedback to support product development and continuous improvement efforts.
- Troubleshoot basic software and hardware issues in the field and escalate complex problems to engineering teams as appropriate.
- Prepare robots for testing and deployment by performing routine inspections, charging, cleaning, and basic maintenance activities.
- Follow established safety procedures, operational protocols, and testing standards during all field activities.
- Maintain accurate testing records, issue documentation, and operational logs.
- Collaborate with Engineering, Product, and Operations teams to support testing, deployments, demonstrations, and pilot programs.
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree in Engineering, Robotics, Computer Science, or a related technical field preferred.
- Interest in robotics, autonomous systems, field operations, logistics, quality assurance, or related technical disciplines.
- Strong attention to detail and ability to accurately follow test procedures and document results.
- Strong analytical and problem-solving skills.
- Ability to work independently while following established processes and safety procedures.
- Comfortable working outdoors and walking or biking several miles during a shift.
- Ability to lift and move equipment consistent with the physical demands of the role.
- Valid U.S. driver's license with a satisfactory driving record.
- Strong verbal and written communication skills.
What Makes You Stand Out
- Experience supporting field testing, robotics, autonomous vehicles, logistics, or technical operations.
- Familiarity with issue tracking tools such as Jira.
- Basic experience with scripting or programming languages such as Python or C++.
- Experience using data visualization or monitoring tools such as Grafana or Looker.
- Experience troubleshooting software or hardware systems.
- Passion for robotics, automation, and emerging technologies.
Additional Information
- This is a full-time, onsite position based in West Hollywood, California. The role requires regular work outdoors in varying weather conditions and involves standing, walking, biking, bending, and lifting throughout the workday. Occasional evening, weekend, or holiday work may be required to support testing, deployments, or operational needs.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Electrical Engineer
Serve Robotics · Redwood City, California , United States
Pay
$130k–149k
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
- Design and validate electrical circuits, printed circuit boards (PCBs), and interconnect systems for autonomous robotic platforms.
- Develop schematics, component selections, and electrical designs that meet product performance, reliability, and cost requirements.
- Support PCB layout reviews and collaborate with cross-functional teams to ensure manufacturable and maintainable designs.
- Perform bring-up, validation, and characterization of new electrical hardware in partnership with firmware and software teams.
- Troubleshoot electrical and system-level issues and conduct structured root cause analysis to identify and resolve failures.
- Develop and execute test plans to verify electrical subsystem performance and reliability.
- Contribute to prototype development, hardware integration, and system testing activities throughout the product lifecycle.
- Partner with manufacturing teams, vendors, and suppliers to support builds, issue resolution, and design improvements.
- Create and maintain engineering documentation, test results, and design records to support product development and manufacturing.
- Provide occasional onsite support for prototype builds, manufacturing activities, and engineering validation efforts.
Qualifications
- Bachelor's degree in Electrical Engineering or related engineering discipline, or equivalent practical experience
- 5+ years of experience in the design and test of electrical systems in the robotics, consumer electronics, or other applicable fields
- Hands-on experience in debugging and testing electrical subsystems using typical lab equipment (oscilloscope, function generator, spectrum analyzer, electronic load, etc.)
- Experience designing, integrating, and debugging embedded systems
- Experience in hardware prototype bring-up, debug, fault detection, and failure analysis
- Experience in one of the major ECAD tools (Altium preferred)
What Makes You Stand Out
- Experience with high speed circuits and signal integrity measurements
- Experience in debugging common interfaces (e.g. CAN, SPI, UART, I2C, USB)
- Experience developing software scripts (Python, Bash) for automating hardware tests
- Experience in testing for EMC/EMI compliance
- Familiarity with the Nvidia Jetson platform
- Experience with one or more sensor modalities (e.g. camera, LiDAR, radar, ultrasonic)
- Experience with cellular networking
- Experience with cable harness design
- Experience working with factory support and overseas vendor partnerships
- Experience in working with internal and external developers, test teams, lab technicians
Additional Information
This role may require occasional travel to support prototype builds, manufacturing activities, supplier engagement, and engineering validation efforts. Candidates should be comfortable working in laboratory, development, and manufacturing environments as needed.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Environmental Health & Safety (EHS) Specialist
Serve Robotics · Los Angeles, California, United States
Pay
$65k–79k
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Environmental Health & Safety (EHS) Specialist is responsible for supporting and implementing workplace health, safety, and environmental programs to ensure compliance with federal, state, and local regulations. This role partners with site leadership and employees to promote a safe work environment, reduce risk, and drive continuous improvement in safety performance.
KEY RESPONSIBILITIES
SAFETY PROGRAM MANAGEMENT
- Support the development, implementation, and maintenance of EHS policies, procedures, and programs.
- Conduct routine facility inspections, audits, and risk assessments to identify hazards and ensure compliance.
- Monitor corrective actions and verify timely completion.
- Assist in developing site-specific safety initiatives and continuous improvement projects.
COMPLIANCE & REGULATORY REQUIREMENTS
- Ensure compliance with OSHA, EPA, local fire code, and other applicable regulations.
- Maintain required EHS documentation, records, permits, and reports.
- Support regulatory inspections and respond to findings as necessary.
- Stay informed on changes to EHS regulations and industry best practices.
INCIDENT MANAGEMENT
- Lead or support investigations of workplace injuries, near misses, and environmental incidents.
- Identify root causes and develop corrective and preventive actions.
- Track incident trends and recommend improvements to reduce risk.
TRAINING & EMPLOYEE ENGAGEMENT
- Develop and deliver EHS training programs for employees, contractors, and visitors.
- Promote a positive safety culture through employee engagement and awareness initiatives.
- Support safety committee activities and site-wide safety campaigns.
EMERGENCY PREPAREDNESS
- Assist with emergency response planning and business continuity efforts.
- Coordinate drills for fire, evacuation, severe weather, and other emergency scenarios.
- Ensure emergency equipment and supplies are properly maintained and inspected.
ENVIRONMENTAL PROGRAMS
- Support waste management, recycling, hazardous material handling, and sustainability initiatives.
- Ensure proper storage, labeling, and disposal of regulated materials.
- Monitor environmental compliance requirements and reporting obligations.
QUALIFICATIONS
REQUIRED
- Bachelor's degree in Environmental Health & Safety, Occupational Safety, Environmental Science, Industrial Hygiene, or related field; or equivalent experience.
- 3–5 years of EHS experience in manufacturing, warehousing, logistics, robotics, technology operations, or similar environments.
- Knowledge of OSHA regulations and EHS management systems.
- Experience conducting incident investigations and risk assessments.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and EHS reporting tools.
PREFERRED
- Professional certifications such as:
- OSHA 30-Hour
- ASP (Associate Safety Professional)
- CSP (Certified Safety Professional)
- CHMM (Certified Hazardous Materials Manager)
- Experience with contractor safety management.
- Experience supporting multi-site operations.
KEY COMPETENCIES
- Strong problem-solving and analytical skills.
- Ability to influence and build relationships across all levels of the organization.
- Excellent organizational and project management abilities.
- Ability to work independently while managing multiple priorities.
- Commitment to fostering a proactive safety culture.
PHYSICAL REQUIREMENTS
- Ability to walk operational facilities for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to access warehouse, manufacturing, and office environments.
- Ability to respond to emergency situations as needed.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Associate Partnership Manager
Serve Robotics · Los Angeles, California, United States
Pay
$28–34/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Associate Partner Manager supports Serve's merchant partnerships by helping merchants navigate day-to-day challenges, coordinating issue resolution, and supporting market growth efforts. This role serves as a key resource for merchant partners, conducting in-market visits, assisting with new location launches, and helping ensure a positive partner experience. The Associate Partner Manager will also support robot demonstrations, local activations, and other initiatives that help expand Serve's presence within the market.
JOB DUTIES
- Serve as a day-to-day resource for merchant partners, helping address questions, operational issues, and escalations while ensuring a positive partner experience.
- Conduct merchant visits, support onboarding efforts, and assist with new location launches to help partners successfully adopt and operate within the Serve ecosystem.
- Gather merchant feedback, identify recurring challenges and opportunities, and communicate actionable insights to internal stakeholders.
- Support robot demonstrations, local activations, market expansion initiatives, and other projects that help grow Serve's merchant footprint within the market.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 2-3 years of experience in account management, customer success, or operations, ideally within technology, food service, or delivery ecosystems.
- Demonstrated track record of field sales cycles and objection handling skills
- Familiarity with tablet and Point-of-sale hardware systems
- Strong communication and interpersonal skills with the ability to build trust quickly.
- Excellent problem-solving skills and a proactive, ownership-driven mindset.
- Experience using CRM systems and basic data analysis tools to manage performance and reporting.
- Willing to travel up to 50-60% within the LA / surrounding market areas
What makes you stand out
- You thrive in fast-moving, high-growth environments.
- You are merchant and customer obsessed and bring a curiosity & problem-solving lens to everyday tasks.
- You enjoy multitasking and taking initiatives from start to finish.
- You are highly efficient, execution oriented, and results-driven.
- You are comfortable with ambiguity and adapt quickly to new challenges.
- You communicate confidently with both internal teams and external partners.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Operations Coordinator
Serve Robotics · Los Angeles, California, United States
Pay
$23–25/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy.
In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.
JOB DUTIES
- Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
- Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
- Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
- Open or close depots in accordance with scheduled shift.
- Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
- Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
- Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
- Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
- Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
- Strong organizational, collaboration, and problem-solving skills.
- Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
- Demonstrated ability to work independently with minimal supervision.
- Comfort with spreadsheets (Excel or Google Sheets)
- Willingness to work flexible hours, including evenings and weekends, as operations require.
- Comfortable driving mid-size utility vehicles as needed.
- Valid U.S. driver’s license.
- Ability to work nights, weekends, and holidays
Preferred Experience, Qualifications, and Skills
- Previous experience in a high-growth, fast-paced startup environment
- Experience with schedule creation, resource planning, or forecasting
- Direct customer-facing experience (field or service-based)
- Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
- Strong passion for efficiency, innovation, and robotics
Additional Information
- This role is onsite and field-based, with ad hoc movement between depots, deployment zones, and customer locations. Candidates should be comfortable with standing, walking, and lifting up to 50 lbs as part of daily operations. Occasional evening and weekend shifts may be required to support deployments and testing schedules.
- Safety compliance: Adherence to PPE rules, strict cell phone protocols, and dress codes (high-visibility vests, safe footwear) is mandated.
- Operations Coordinators must be prepared to perform duties in various weather conditions, including inclement weather.
- This role may require the operation of company vehicles or e-bikes for work-related purposes. Employees must be able to perform driving duties safely and in accordance with company policies and applicable laws, with or without reasonable accommodation.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Partnership Manager
Serve Robotics · Miami, Florida, United States
Pay
$100k–115k
Setting
Hybrid
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
JOB DUTIES
- Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
- Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
- Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
- Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
- Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts
- Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience
- Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field
- Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
- Demonstrated track record of managing and growing client relationships.
- Strong communication and interpersonal skills with the ability to build trust quickly.
- Excellent problem-solving skills and a proactive, ownership-driven mindset.
- Experience using CRM systems and basic data analysis tools to manage performance and reporting.
- Willing to travel up to 25-50% within the designated market.
What makes you stand out
- You thrive in fast-moving, high-growth environments.
- You enjoy multitasking and taking initiatives from start to finish.
- You are highly efficient, execution oriented, and results-driven.
- You are comfortable with ambiguity and adapt quickly to new challenges.
- You communicate confidently with both internal teams and external partners.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Full-Stack Software Engineer, Internal Services
Serve Robotics · los angeles, california , United States
Pay
$140k–190k
Setting
Remote
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Full-Stack Software Engineer, Internal Services builds and improves internal deployment tooling that helps Serve ship robot software safely, quickly, and at fleet scale.
Responsibilities
- Build, test, and maintain internal web services and user interfaces that support software release workflows for engineering, QA, and operations teams.
- Focused work on frontend, backend, cloud infrastructure and embedded software..
- Collaborate with your teammates on the entire software lifecycle for internal services - design, implementation, testing, deployment and operations.
- Add and improve observability across the deployment experience, including real-time status, logs, timelines, and audit trails that make it easier to understand rollout health and debug failures.
- Strengthen CI/CD, automated testing, and release safety checks to improve confidence in deployment tooling and reduce operational risk.
- Contribute to deployment governance features such as auditability, role-based access, and privileged action tracking.
- High expectation on production quality clean, maintainable code and provide thoughtful PR feedback, including constructively challenging assumptions, identifying risks, and improving overall engineering quality.
- Support production rollouts and release operations as needed, Participate in the oncall rotation for internal services.
- Demonstrated experience delivering quality software with and without GenAl
Qualifications
- 5+ years of software engineering experience with meaningful ownership of production systems, internal tools, or other high-visibility software projects.
- Strong backend experience with Node.js or TypeScript-based services.
- Strong frontend experience with TypeScript and a modern web framework; Vue is preferred, but React experience is also acceptable.
- Experience working with cloud platforms GCP perfered.
- Hands-on experience designing, implementing, testing, and supporting production software with strong attention to reliability and maintainability.
- Demonstrated ability to own a problem area end-to-end, work through ambiguity, and keep momentum on an important cross-functional project.
- Strong communication and collaboration skills, including the ability to pair program regularly, work closely with stakeholders, and keep work moving when priorities shift.
- Willingness to give candid, respectful technical feedback in code reviews and design discussions.
- A practical, detail-oriented engineering mindset with strong testing instincts and careful consideration of downstream consequences.
What Makes you Stand Out
- Experience with deployment systems, release tooling, feature flags, fleet management, or internal developer platforms.
- Experience building or supporting CI/CD workflows, ideally with GitHub Actions or a similar system.
- Experience with relevant product areas such as scheduling, observability, audit trails, access control, or rollout governance.
- Experience with GCP, Terraform, Kubernetes, or related infrastructure used to operate internal platforms at scale.
- Experience supporting software used by multiple internal personas, especially engineering, QA, and operations teams.
- Experience improving test coverage, structured logging, metrics, or tracing in an operationally important system.
- Comfort working in a fast-moving environment with a strong bias for action and an expectation of personal ownership.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
- Canada - ALL: $115K - $160k CAD (Base)
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Remote Supervision Coordinator
Serve Robotics · Los Angeles, California, United States
Pay
$55k–64k
Setting
Remote
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.
JOB DUTIES
- Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
- Communicate directly with restaurants, merchants, and customers to resolve operational issues
- Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
- Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
- Provide support to internal teams and external partners as needed
- Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics
- Test product functions and features to identify bugs, potential system misuse, and operational gaps, and provide feedback for continuous improvement
- Support special trials and pilot programs to test features ahead of broader Remote Supervisor release
- Coordinate with internal operations, engineering, and support teams to escalate issues, communicate operational impacts, and support resolution efforts.
- Apply training and feedback to continuously improve performance and adapt to new tools and processes
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
- Experience using computers and web-based tools in a professional or structured setting
- Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
- Clear written and verbal communication skills
- Ability to follow standard operating procedures and make decisions within defined guidelines
- Comfortable working in a fast-paced, real-time operational environment
- Demonstrated reliability, punctuality, and ability to work scheduled shifts
Preferred Experience, Qualifications, and Skills
- Experience in remote operations, dispatch, gaming, or real-time monitoring environments
- Familiarity with incident reporting or ticketing systems
- Interest in robotics, autonomous systems, or emerging technology
Additional Information
- Work onsite with movement between depots, deployment zones, and customer locations as needed
- Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
- Work occasional evenings and weekends to support operations, deployments, and testing
- Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician I
Serve Robotics · Dallas , TX , United States
Pay
$21–24/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.
This role is onsite in our North Hollywood office with a schedule of Thursday-Monday from 8:00am - 4:30pm with Tuesdays & Wednesdays off.
JOB DUTIES
- Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
- Execute structured diagnostic procedures using approved hardware and software tools
- Conduct inspections and validation testing to confirm repair effectiveness
- Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
- Escalate complex or recurring failures to higher-level technicians
- Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
- Ensure repair documentation supports engineering review and traceability
- Maintain parts usage accuracy and support inventory tracking
- Maintain organized workstations, tools, and component storage areas
- Follow all safety procedures and proper tool-handling standards
- Meet defined quality and throughput expectations for assigned work
- Identify repeat repair patterns and flag potential systemic concerns
- Provide feedback on process clarity and repair documentation standards
- Participate in required technical and safety training
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 1–3 years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
- Demonstrated ability to perform mechanical and basic electrical troubleshooting
- Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
- Experience working in shop, lab, or field-service environments
- Strong attention to detail and documentation accuracy
- Ability to follow structured troubleshooting processes
- Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
- Trade school certification or technical training program completion
- Experience with issue-tracking systems such as Jira
- Exposure to robotics, automation, or integrated mechanical-electrical systems
Skills Scope & Decision Authority
- Operates independently on basic and moderate repairs
Follows established troubleshooting frameworks
- Escalates complex diagnostics or systemic issues
- No leadership or workflow coordination authority
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
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