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Remote Supervision Coordinator
Serve Robotics · Miami, Florida, United States
$55k–64k
69 days ago
♡
Policy & Safety Communications Lead
Serve Robotics · los angeles, california , United States
$96k–124k
69 days ago
♡
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Remote Supervision Coordinator
Serve Robotics · Miami, Florida, United States
Pay
$55k–64k
Setting
Remote
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.
JOB DUTIES
- Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
- Communicate directly with restaurants, merchants, and customers to resolve operational issues
- Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
- Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
- Provide support to internal teams and external partners as needed
- Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics
- Test product functions and features to identify bugs, potential system misuse, and operational gaps, and provide feedback for continuous improvement
- Support special trials and pilot programs to test features ahead of broader Remote Supervisor release
- Coordinate with internal operations, engineering, and support teams to escalate issues, communicate operational impacts, and support resolution efforts.
- Apply training and feedback to continuously improve performance and adapt to new tools and processes
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
- Experience using computers and web-based tools in a professional or structured setting
- Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
- Clear written and verbal communication skills
- Ability to follow standard operating procedures and make decisions within defined guidelines
- Comfortable working in a fast-paced, real-time operational environment
- Demonstrated reliability, punctuality, and ability to work scheduled shifts
Preferred Experience, Qualifications, and Skills
- Experience in remote operations, dispatch, gaming, or real-time monitoring environments
- Familiarity with incident reporting or ticketing systems
- Interest in robotics, autonomous systems, or emerging technology
Additional Information
- Work onsite with movement between depots, deployment zones, and customer locations as needed
- Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
- Work occasional evenings and weekends to support operations, deployments, and testing
- Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician II
Serve Robotics · DC , DC , United States
Pay
$25–30/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.
JOB DUTIES
ADVANCED DIAGNOSTICS & REPAIR
- Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
- Develop and execute repair strategies for moderate-to-high complexity issues
- Perform component- and sub-assembly-level testing to validate repair effectiveness
- Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
- Escalate only systemic or novel failures requiring engineering intervention
QUALITY & PERFORMANCE OWNERSHIP
- Maintain strong first-pass fix performance
- Meet or exceed defined productivity and throughput standards
- Ensure all completed work meets quality validation requirements
- Identify patterns in recurring repairs and flag potential systemic reliability concerns
DOCUMENTATION & DATA INTEGRITY
- Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
- Ensure documentation supports trend analysis and engineering review
- Maintain high standards of traceability and work-order accuracy
OPERATIONAL EXCELLENCE
- Maintain tool calibration, lab organization, and component control
- Support inventory accuracy and parts usage tracking
- Contribute to workflow efficiency and repair process refinement
TEAM CONTRIBUTION
- Provide onboarding support and technical guidance to Technician I employees
- Share troubleshooting insights and best practices
- Model safety standards and procedural discipline
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
- Demonstrated ability to independently troubleshoot complex integrated systems
- Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
- Experience performing component-level testing and validation
- Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
- Ability to prioritize workload and manage multiple repair streams independently
- Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
- Experience in robotics or automation environments
- Familiarity with structured root-cause analysis methodologies
- Experience collaborating cross-functionally with engineering or QA teams
Skills Scope & Decision Authority
- Operates independently on the majority of repair work
- Exercises judgment in troubleshooting approach
- Makes repair decisions within established operational guidelines
- Provides informal technical guidance to junior technicians
- No formal HR authority
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Policy & Safety Communications Lead
Serve Robotics · los angeles, california , United States
Pay
$96k–124k
Setting
Remote
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
Develop and execute communications plans for new city launches and policy priorities, aligned to regulatory milestones, operational readiness, permit decisions, contract deadlines, and other outcomes that support Serve’s license to operate.
- Lead day-to-day communications execution for policy, public affairs, and market-entry work across priority markets.
- Identify and engage local audiences who shape public opinion, including editorial boards, business leaders, accessibility advocates, neighborhood association leaders, academics, and influential local voices.
- Build and manage local media strategies and reporter relationships across priority markets, including local, trade, tech, AI, culture, business, mobility, accessibility, and urban policy outlets.
- Sequence announcements, validator activity, earned media, and stakeholder engagement to support permit asks, contract announcements, policy milestones, and public affairs campaigns.
- Build and manage networks of named third-party validators who can provide credible, on-the-record support in priority markets.
- Monitor legislation, regulation, media coverage, and opposition activity that could affect Serve’s license to operate, and recommend communications responses before issues gain momentum.
- Partner with Government Relations on federal, state, and city engagements by translating policy and regulatory developments into clear narratives for media, partners, stakeholders, and the public.
- Support messaging for testimony, hearings, comment letters, rulemaking processes, regulatory engagement, and other public affairs priorities.
- Maintain incident response playbooks and coordinate communications execution during sensitive moments, including rapid response support in partnership with Legal, Operations, Government Relations, and Communications.
- Draft holding statements, talking points, Q&A, fact sheets, one-pagers, reactive press materials, and briefing materials for use across markets.
- Prepare local general managers, operations leads, partner spokespeople, and executives for media interviews, stakeholder meetings, and public-facing engagements.
- Manage inbound media inquiries with sound judgment about when to engage, decline, redirect, or escalate.
Qualifications
- 5+ years of experience in communications, public affairs, government relations communications, political campaigns, or issue advocacy.
- Experience supporting a campaign or campaign-adjacent effort, such as a ballot measure, contested council or state race, issue advocacy campaign, regulatory fight, or state legislative effort.
- Experience working with policy, government relations, legal, or regulatory teams in a regulated or high-visibility environment.
- Experience developing communications strategies that support public affairs, market entry, stakeholder engagement, or policy outcomes.
- Experience building relationships with reporters at the national, state, city, local, or trade level.
- Strong writing skills with the ability to move between policy precision, media-ready language, talking points, briefing materials, and reactive statements.
- Ability to operate independently, manage multiple market workstreams in parallel, and make sound judgment calls in fast-moving situations.
- Willingness and ability to travel regularly to priority markets to build local stakeholder and media relationships from the ground up.
- Experience developing communications strategies that support policy outcomes, regulatory decisions, public affairs campaigns, or government relations objectives.
What Makes You Stand Out
- Experience in mobility, autonomous vehicles, robotics, delivery, transportation, urban policy, or another contested-space technology category.
- In-house experience at a high-growth company entering new geographic markets.
- Experience supporting crisis, incident response, or sensitive issues communications in a regulated industry.
- Existing local media, public affairs, or validator relationships in major U.S. metros.
- Experience building coalitions, third-party validator networks, or local stakeholder campaigns.
- Experience supporting communications tied to permits, rulemaking, hearings, comment letters, public meetings, or government decision-making processes.
- Experience working closely with executives, local operators, partner spokespeople, or government affairs leaders on external communications.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician III
Serve Robotics · DC , DC , United States
Pay
$31–34/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity. This role directly influences uptime performance, repair efficiency, and long-term system reliability.
This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.
JOB DUTIES
COMPLEX DIAGNOSTICS & TECHNICAL ESCALATION
- Lead resolution of high-complexity mechanical, electrical, and integrated software failures
- Serve as primary technical escalation point for Technician I and II
- Conduct structured root-cause analysis on recurring or systemic issues
- Validate repair effectiveness through advanced system-level testing
- Determine when engineering escalation is required and provide complete technical context
WORKFLOW COORDINATION & QUALITY CONTROL
- Coordinate daily shift repair prioritization based on fleet impact and SLA requirements
- Align task complexity with technician capability
- Ensure repair documentation meets quality standards before closure
- Monitor repeat repair trends and intervene to prevent quality drift
RELIABILITY & CONTINUOUS IMPROVEMENT
- Analyze repair data and identify systemic failure patterns
- Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability
- Recommend corrective actions and preventive strategies
- Support validation of process changes and pilot initiatives
MENTORSHIP & TECHNICAL DEVELOPMENT
- Mentor Technician I and II employees in troubleshooting methodology and documentation standards
- Provide structured feedback on technical performance
- Support skill development planning
- Model professional accountability and safety discipline
OPERATIONAL LEADERSHIP SUPPORT
- Provide Supervisor coverage when required
- Support labor planning discussions by advising on repair complexity trends
- Reinforce safety protocols and operational standards
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 4–6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries
- Advanced troubleshooting capability across integrated mechanical-electrical-software systems
- Demonstrated experience leading complex or ambiguous failure resolution
- Proven ability to perform structured root-cause analysis
- Strong analytical thinking and pattern recognition
- High documentation discipline and data accuracy standards
- Demonstrated ability to mentor and influence peers
- Comfort collaborating with cross-functional technical stakeholders
Preferred Experience, Qualifications, and Skills
- Prior experience in robotics, automation, or advanced electromechanical systems
- Exposure to reliability engineering principles
- Experience supporting field deployments or pilot programs
Skills Scope & Decision Authority
- Owns resolution of highest-complexity repair issues
- Serves as technical escalation authority within shift
- Influences workflow prioritization
- Recommends process and reliability improvements
- No formal HR authority, but significant technical leadership responsibility
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician II
Serve Robotics · San Jose, California , United States
Pay
$25–30/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across Serve’s fleet of delivery robots. This role is responsible for high-quality execution, strong first-pass resolution, and reliable documentation that supports engineering insight and operational performance. Service Technician II operates with minimal supervision and serves as a core contributor to fleet uptime, repair efficiency, and quality control.
JOB DUTIES
ADVANCED DIAGNOSTICS & REPAIR
- Independently diagnose mechanical, electrical, and integrated software failures using structured troubleshooting frameworks
- Develop and execute repair strategies for moderate-to-high complexity issues
- Perform component- and sub-assembly-level testing to validate repair effectiveness
- Reduce repeat repairs through accurate root-level issue identification (within established troubleshooting scope)
- Escalate only systemic or novel failures requiring engineering intervention
QUALITY & PERFORMANCE OWNERSHIP
- Maintain strong first-pass fix performance
- Meet or exceed defined productivity and throughput standards
- Ensure all completed work meets quality validation requirements
- Identify patterns in recurring repairs and flag potential systemic reliability concerns
DOCUMENTATION & DATA INTEGRITY
- Document all repair activity in Jira with detailed technical notes, photos, test results, and validation evidence
- Ensure documentation supports trend analysis and engineering review
- Maintain high standards of traceability and work-order accuracy
OPERATIONAL EXCELLENCE
- Maintain tool calibration, lab organization, and component control
- Support inventory accuracy and parts usage tracking
- Contribute to workflow efficiency and repair process refinement
TEAM CONTRIBUTION
- Provide onboarding support and technical guidance to Technician I employees
- Share troubleshooting insights and best practices
- Model safety standards and procedural discipline
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
- Demonstrated ability to independently troubleshoot complex integrated systems
- Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
- Experience performing component-level testing and validation
- Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
- Ability to prioritize workload and manage multiple repair streams independently
- Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
- Experience in robotics or automation environments
- Familiarity with structured root-cause analysis methodologies
- Experience collaborating cross-functionally with engineering or QA teams
Skills Scope & Decision Authority
- Operates independently on the majority of repair work
- Exercises judgment in troubleshooting approach
- Makes repair decisions within established operational guidelines
- Provides informal technical guidance to junior technicians
- No formal HR authority
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician III
Serve Robotics · San Jose, California , United States
Pay
$31–34/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity. This role directly influences uptime performance, repair efficiency, and long-term system reliability.
This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.
JOB DUTIES
Complex Diagnostics & Technical Escalation
Lead resolution of high-complexity mechanical, electrical, and integrated software failures
Serve as primary technical escalation point for Technician I and II
Conduct structured root-cause analysis on recurring or systemic issues
Validate repair effectiveness through advanced system-level testing
Determine when engineering escalation is required and provide complete technical context
Workflow Coordination & Quality Control
Coordinate daily shift repair prioritization based on fleet impact and SLA requirements
Align task complexity with technician capability
Ensure repair documentation meets quality standards before closure
Monitor repeat repair trends and intervene to prevent quality drift
Reliability & Continuous Improvement
Analyze repair data and identify systemic failure patterns
Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability
Recommend corrective actions and preventive strategies
Support validation of process changes and pilot initiatives
Mentorship & Technical Development
Mentor Technician I and II employees in troubleshooting methodology and documentation standards
Provide structured feedback on technical performance
Support skill development planning
Model professional accountability and safety discipline
Operational Leadership Support
Provide Supervisor coverage when required
Support labor planning discussions by advising on repair complexity trends
Reinforce safety protocols and operational standards
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
4–6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries
Advanced troubleshooting capability across integrated mechanical-electrical-software systems
Demonstrated experience leading complex or ambiguous failure resolution
Proven ability to perform structured root-cause analysis
Strong analytical thinking and pattern recognition
High documentation discipline and data accuracy standards
Demonstrated ability to mentor and influence peers
Comfort collaborating with cross-functional technical stakeholders
Preferred Experience, Qualifications, and Skills
Prior experience in robotics, automation, or advanced electromechanical systems
Exposure to reliability engineering principles
Experience supporting field deployments or pilot programs
Skills Scope & Decision Authority
Owns resolution of highest-complexity repair issues
Serves as technical escalation authority within shift
Influences workflow prioritization
Recommends process and reliability improvements
No formal HR authority, but significant technical leadership responsibility
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician
Serve Robotics · San Jose, California , United States
Pay
$21–24/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.
JOB DUTIES
- Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
- Execute structured diagnostic procedures using approved hardware and software tools
- Conduct inspections and validation testing to confirm repair effectiveness
- Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
- Escalate complex or recurring failures to higher-level technicians
- Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
- Ensure repair documentation supports engineering review and traceability
- Maintain parts usage accuracy and support inventory tracking
- Maintain organized workstations, tools, and component storage areas
- Follow all safety procedures and proper tool-handling standards
- Meet defined quality and throughput expectations for assigned work
- Identify repeat repair patterns and flag potential systemic concerns
- Provide feedback on process clarity and repair documentation standards
- Participate in required technical and safety training
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 1–3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
- Demonstrated ability to perform mechanical and basic electrical troubleshooting
- Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
- Experience working in shop, lab, or field-service environments
- Strong attention to detail and documentation accuracy
- Ability to follow structured troubleshooting processes
- Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
- Trade school certification or technical training program completion
- Experience with issue-tracking systems such as Jira
- Exposure to robotics, automation, or integrated mechanical-electrical systems
Skills Scope & Decision Authority
- Operates independently on basic and moderate repairs
Follows established troubleshooting frameworks
- Escalates complex diagnostics or systemic issues
- No leadership or workflow coordination authority
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Leveling: While this posting is written for a Service Technician I, we are also considering candidates for Service Technician II and Service Technician III. Final level will be determined based on each candidate's technical experience, demonstrated troubleshooting ability, ownership of increasingly complex repairs, and overall alignment with the role.
Candidates with more advanced experience in robotics, electro-mechanical systems, diagnostics, or fleet maintenance may be considered for a higher-level position with expanded responsibilities and greater independence.
Service Technician II -
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
VP of Security
Serve Robotics · los angeles, california , United States
Pay
$240k–300k
Setting
Remote
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The VP of Security is responsible for developing the security roadmap and ensuring alignment as the business continues to scale and grow the autonomous delivery platform. This role leads active initiatives, identifies opportunities to improve and accelerate the security function, and continues raising the bar on Serve’s security posture without slowing down the business. This role leads and develops a highly technical team, operates effectively at both strategic and operational levels, and makes security a force multiplier for the company.
Responsibilities
- Lead Serve’s security strategy across corporate security, platform security, product and robot security, governance, risk and compliance (GRC), and security operations.
- Own the security roadmap and drive progress on initiatives, including endpoint security and compliance, enterprise SSO, enterprise security controls, security policy enforcement, incident response planning, robot identity, security and access controls, and support for SOX ITGC and SOC 2 readiness across the enterprise.
- Partner closely with IT, Engineering, Product, and Platform teams to embed secure development practices across hardware and software development, cloud infrastructure, and enterprise systems.
- Advance GRC maturity, including security policies, monitoring and SOPs, data protection and privacy training.
- Build and mature incident response capabilities.
- Develop and maintain security practices that support the safe and secure operation of Serve’s robotics platform, connected systems, and operational infrastructure.
- Lead, mentor, and grow a high-performing security organization that balances technical excellence, operational discipline, urgency, and strong business partnership.
- Translate complex security risks into clear business decisions for executives and actionable guidance for technical and non-technical stakeholders.
- Establish metrics, dashboards, and reporting cadences that provide visibility into security posture, operational health, risk trends, roadmap progress, and business impact.
- Evaluate and improve security tooling, monitoring capabilities, access management practices, endpoint controls, and operational security processes to support scalable company growth.
- Support executive leadership and board-level reporting related to security strategy, enterprise risk, incident response readiness, audit readiness, and compliance initiatives.
Qualifications
- 10+ years of progressive security experience, including leadership of security teams in high-growth technology companies.
- Experience as a senior security leader in a startup or scale-up environment where the company grew quickly and security had to mature into an auditable, enterprise-grade capability without creating unnecessary friction.
- Strong technical depth across enterprise security, cloud security, endpoint security, identity and access management, vulnerability management, detection and response, secure software development, and infrastructure security.
- Experience with governance, risk, and compliance programs, including security policies, risk management, vendor assessments, SOX ITGC, SOC 2 readiness, audit preparation, and executive-level security reporting.
- Demonstrated ability to partner effectively with Engineering and Product teams on platform security, application security, secure SDLC practices, and infrastructure monitoring and controls.
- Experience building and maturing incident response programs, escalation procedures, operational security controls, and business continuity practices.
- Strong understanding of modern identity, access, monitoring, and endpoint ecosystems, including experience with enterprise collaboration, endpoint protection, monitoring, and security management platforms.
- Ability to prioritize effectively, make pragmatic risk decisions, and drive execution across multiple parallel initiatives.
- Excellent communication skills with the ability to influence technical teams, non-technical stakeholders, executive leadership, auditors, and board-level audiences.
- A leadership style that is collaborative, direct, accountable, low-ego, and action-oriented.
What Makes You Stand Out
- Experience securing environments that include corporate IT, cloud infrastructure, third-party vendors and partners, robotics and/or IoT devices,, or other complex cyber-physical environments.
- Experience supporting public company readiness initiatives, regulated operational environments, or enterprise compliance programs.
- Experience supporting acquisitions, customer security reviews, enterprise partnerships, or vendor due diligence processes.
- Familiarity with platforms such as Google Workspace, GitHub Enterprise, JumpCloud, SentinelOne, Wazuh, Vanta, Jira, Atlassian, Slack Enterprise, or similar enterprise security ecosystems.
- Passion for building security organizations that balance operational agility, strong risk management, and business enablement in fast-moving environments.
Additional Information
- The position will require occasional travel and flexibility outside standard business hours during critical incidents, audits, or operational expansion.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
- Canada - ALL: $220k - $340k CAD (Base)
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Service Technician 1
Serve Robotics · DC , DC , United States
Pay
$21–24/hr
Setting
On-site
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve’s delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve’s systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.
JOB DUTIES
- Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
- Execute structured diagnostic procedures using approved hardware and software tools
- Conduct inspections and validation testing to confirm repair effectiveness
- Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
- Escalate complex or recurring failures to higher-level technicians
- Accurately document all work in MaintainX, including detailed notes, photos, and supporting evidence
- Ensure repair documentation supports engineering review and traceability
- Maintain parts usage accuracy and support inventory tracking
- Maintain organized workstations, tools, and component storage areas
- Follow all safety procedures and proper tool-handling standards
- Meet defined quality and throughput expectations for assigned work
- Identify repeat repair patterns and flag potential systemic concerns
- Provide feedback on process clarity and repair documentation standards
- Participate in required technical and safety training
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
- 1–3 years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
- Demonstrated ability to perform mechanical and basic electrical troubleshooting
- Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
- Experience working in shop, lab, or field-service environments
- Strong attention to detail and documentation accuracy
- Ability to follow structured troubleshooting processes
- Flexibility to work weekends as part of a 5-day schedule
Preferred Experience, Qualifications, and Skills
- Trade school certification or technical training program completion
- Experience with issue-tracking systems such as Jira
- Exposure to robotics, automation, or integrated mechanical-electrical systems
Skills Scope & Decision Authority
- Operates independently on basic and moderate repairs
Follows established troubleshooting frameworks
- Escalates complex diagnostics or systemic issues
- No leadership or workflow coordination authority
Additional Information
- This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
Sr. Manager, Data Engineering & Analytics
Serve Robotics · los angeles, california , United States
Pay
$211k–246k
Setting
Remote
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Responsibilities
- Lead the Team: Lead, mentor, and grow a team of data and analytics engineers. This includes hiring, performance management, career development, planning, and setting technical standards.
- Technical Leadership: Define the data engineering and analytics roadmap, aligned with company goals. This includes prioritizing data platform investments, reporting needs, analytics capabilities, and cross-functional data initiatives.
- Data Platform Ownership: Oversee the design, reliability, scalability, and governance of the company’s data infrastructure, such as data warehouses, data lakes, ETL/ELT pipelines, orchestration systems, semantic layers, and BI tooling.
- Analytics Delivery: Ensure business stakeholders have accurate dashboards, metrics, reporting, and ad hoc analysis to support decision-making across functions such as product, operations, finance, sales, marketing, and executive leadership.
- Empowering Self-Service: Make self-service an organization-wide goal by building rich, trusted datasets and enabling access through AI-powered natural language interfaces.
- Data Quality and Governance: Establish standards for data accuracy, lineage, documentation, access controls, privacy, security, and compliance.
Qualifications
- 6+ years of professional experience in data engineering and analytics including 2+ years experience leading teams of Sr. Data/Analytics Engineers.
- Data leadership experience: Proven experience managing data engineering, analytics engineering, BI, or analytics teams, including hiring, coaching, performance management, and roadmap planning.
- Strong technical foundation: Deep understanding of data warehouses, data lakes, ETL/ELT pipelines, orchestration, data modeling, BI platforms, semantic layers, and data quality practices.
- Experience with modern data stacks: Hands-on experience with tools such as Snowflake, BigQuery, Redshift, Databricks, dbt, Airflow, Fivetran, Looker, Tableau, Power BI, or similar platforms.
- Cross-functional, business-oriented partnership: Strong track record partnering with executives and teams across product, operations, finance, engineering, sales and marketing, translating business goals into data strategy, dashboards and analytics products that improve decision-making.
- AI-powered self-service analytics experience: Demonstrated ability to build trusted, governed data products and enable organization-wide access through natural language or AI-powered analytics interfaces, with strong controls for accuracy, security, privacy, compliance and usability.
- Data governance expertise: Experience establishing standards for data quality, documentation, access controls, privacy, security, auditability, metric definitions, and trusted data products, including SOX, SOC2 compliance and compliance with international data policies and regulations (e.g., GDPR, data residency requirements).
- Education or equivalent experience: Bachelor’s degree in computer science, data science, engineering, statistics, mathematics, information systems, or a related field. Advanced degrees are a plus.
*Please note: The listed base salary range applies to candidates based in the US. Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada
- Canada - ALL: $179,976 - CAD- $221,828 CAD
Listed by Serve Robotics for a position based in the United States. Employers on this board attest they are hiring domestically.
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