Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.

Architects within the Expert Services team at Thought Machine play a crucial role in enabling clients to successfully modernise their core banking and payments systems using the Vault platform. This involves working across pre-sales and delivery engagements to provide expert advice on deployment, configuration, integration, and migration. The Architect will consult on the successful execution of end-to-end core replacement programmes. They are expected to have deep knowledge of the Vault product suite and future roadmap, both in terms of functionality offered, the non-functional requirements it has been designed to meet and the choices and constraints that have informed that architecture.

Key Responsibilities

• Present Vault architecture and best practices to senior client stakeholders during pre-sales engagements and delivery.

• Interact with senior stakeholders across client organisations in both delivery and pre-sales, leveraging a broad consulting skillset.

• Work with banks to define target architectures and transition states for Vault implementations and migrations, ensuring the application of best practice.

• Design end-to-end solutions for core banking replacement initiatives, with the Vault product suite as the central component.

• Create and utilize AI agents to accelerate the delivery of architectural deliverables, and enable clients to take advantage of the same assets.

• Maintain an advanced level of understanding of the Vault platform and its future direction, providing a thorough overview to clients.

• Act as a self-sufficient consultant, often engaging with clients individually without continuous team support.

• Deliver training to client teams on Vault functionality and architecture.

• Create and maintain client-facing collateral on architectural topics.

• Interface with the Thought Machine product function to feedback necessary product features that allow clients to realise value, influencing the product roadmap.

Requirements

Essential

• Experience designing enterprise architectures for large financial service institutions.

• Domain knowledge in banking, ideally core banking or payments, with an understanding of the business drivers and regulatory context influencing large-scale transformation programmes.

• Excellent communication and stakeholder management skills.

• Strong technical background, with good practical knowledge of established architectural patterns such as event-based architecture, CQRS, and process orchestration.

• Expert knowledge of cloud technologies and architectures, including emerging approaches for achieving high availability and disaster recovery (e.g., running systems across multi-availability zones and regions).

• Strong client-facing skills with the ability to communicate and defend a technical position to a mixed and potentially senior audience (enterprise architects, engineers, and business stakeholders).

• Good understanding of the business context, regulatory environment, and motivations for banking transformations, informing advice with banking domain knowledge and understanding of transformation execution.

Desirable

• Experience creating AI agents to accelerate delivery and improve efficiency.

• Some experience of large-scale migration programmes, particularly core banking migrations.

• Spanish language skills.

Benefits

• Highly competitive salary

• Healthcare, vision and dental

• 25 days holiday

• Unlimited paid safe and sick time

• 401K matching (up to 7%)

• $750 per year flexible spend benefit

• Share options

• Commuter Pass

• Flexible Spending Account (FSA)

• Life and long-term disability insurance

• All the latest tech you need

• A talented and experienced team as your colleagues

• An environment where we encourage learning and progress

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.

The Forward Deployed Engineer is Thought Machine's primary technical interface with the client. FDEs embed directly with client engineering teams to design, build, and deliver production-ready implementations of Vault and associated products. This is a hands-on, generalist engineering role that spans backend development, systems integration, infrastructure, and technical consulting—driven by one goal: making the client successful.

FDEs operate across the full project lifecycle ensuring requirements are implemented, tested and work to improve the product based on client feedback. You will be expected to travel to client sites (up to 25% of your time), work autonomously in complex environments, and act as the connective tissue between Thought Machine's product engineering and the client's delivery teams.

Duties:

Client Delivery & Embedding

• Embed with client engineering teams on-site and remotely to deliver working implementations of Thought Machine Vault products, from initial design through production readiness.

• Own the technical success of your assigned client engagements—you are accountable for solutions that work in practice, not just in architecture documents.

• Work closely with client architects, engineers, and programme leads to translate business requirements into technical delivery plans.

• Act as technical point of contact for the client, building trust through deep competence and consistent delivery.

Engineering & Problem Solving

• Write production-quality code (primarily Python/Go; additional languages a plus) to build integrations, tooling, data pipelines, contribute to core products and extensions that connect Vault to the client's ecosystem.

• Debug, troubleshoot, and resolve complex technical issues across distributed systems—including databases, messaging systems, container orchestration, and cloud infrastructure.

• Design and deliver scalable solutions covering high availability, disaster recovery, capacity planning, and security in collaboration with client and internal teams.

• Contribute to internal tooling, frameworks, and reusable patterns that accelerate delivery across all FDE engagements.

Technical Consulting & Presales

• Support the Commercial team during presales by answering deep technical questions, running proof-of-concept implementations, and demonstrating feasibility.

• Advise clients on best practices for Vault implementation, including system design beyond Vault's boundaries—empowering genuine digital transformation.

Feedback & Product Improvement

• Serve as the voice of the client internally—channel technical feedback, pain points, and feature requests to product and engineering teams.

• Identify patterns across engagements that can be turned into product improvements, documentation, or shared tooling.

Requirements:

Essential

• Engineering Proficiency – Strong hands-on experience with one of Python or Go. Comfortable working with ambiguous requirements to quickly iterate client ideas.

• Systems & infrastructure literacy – Working knowledge of Linux/Unix environments, container orchestration (Kubernetes), databases (PostgreSQL or equivalent), and messaging systems (Kafka or equivalent).

• Cloud platform experience – Practical experience with at least one major cloud provider (AWS, GCP, or Azure), including deploying and operating workloads in production.

• Client-facing delivery experience – Demonstrated ability to work directly with external clients or partners in a technical delivery capacity. You can explain complex systems to both engineers and non-technical stakeholders, and you are comfortable owning outcomes.

• Project delivery mindset – Experience delivering technical projects end-to-end. You understand what it takes to move from design to production—not just the happy path, but the edge cases, rollback plans, and operability concerns.

• Experience - 3+ years of hands on experience as an engineer.

Desirable

• Banking / Financial Services experience – Familiarity with retail banking, payments, ledgers, or regulatory environments. Understanding of the operational rigour expected in FSI.

• Cloud architecture certifications – AWS Solutions Architect, GCP Professional Cloud Architect, Azure Solutions Architect Expert, or equivalent.

Benefits Benefits:

• Highly competitive salary

• Healthcare, vision and dental

• 25 days holiday

• Unlimited paid safe and sick time

• 401K matching (up to 7%)

• $750 per year flexible spend benefit

• Share options

• Commuter Pass

• Flexible Spending Account (FSA)

• Life and long-term disability insurance

• All the latest tech you need

• A talented and experienced team as your colleagues

• An environment where we encourage learning and progress

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.

Thought Machine is seeking an experienced Account Director to drive and own commercial growth of our clients located across Latin America. This pivotal role involves driving existing accounts forward, identifying new commercial opportunities within client organizations, managing renewals and upsells, and cultivating relationships across executive teams, program management, procurement, legal, and compliance functions.

Duties:

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.

• Manage client renewals.

• Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as a key point of contact between the client and Thought Machine.

• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.

• Provide clear and regular updates on initiative progress to both internal and external stakeholders.

• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.

• Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.

Requirements:

Essential:

• Spanish fluency.

• Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.

• Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level.

• Comprehensive understanding of banking organizations, their cultures, markets, and operational dynamics.

• Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management.

• Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin).

• Experience managing multiple projects simultaneously with meticulous attention to detail.

• Excellent negotiation, verbal, and written communication skills.

Benefits

• Highly competitive salary

• Healthcare, vision and dental

• 25 days holiday

• Unlimited paid safe and sick time

• 401K matching (up to 7%)

• $750 per year flexible spend benefit

• Share options

• Commuter Pass

• Flexible Spending Account (FSA)

• Life and long-term disability insurance

• All the latest tech you need

• A talented and experienced team as your colleagues

• An environment where we encourage learning and progress

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.

The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value.

This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements.

Duties

Client Outcomes & Delivery

• Own the end-to-end client success plan from sales support, to implementation through to scale and steady state.

• Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets.

• Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA.

• Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams.

• Monitor and analyse client product usage, forecasting key account metrics.

Client Engagement & Governance

• Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement.

• Own CSAT, including measurement, action planning, and continuous improvement.

• As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible.

• As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap.

• Build trusted relationships with senior client stakeholders across business, technology, and operations.

• Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation.

Support & Platform Stability

• Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner.

• Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients.

• Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations.

Commercial & Financial Ownership

• Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success.

• Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value.

• Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs).

• Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs.

Growth & Sales Collaboration

• Partner with the Account Director who is accountable for growing the account and expanding white space.

• Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.).

• Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform.

• Contribute to renewals and contract extensions through demonstrated value and strong relationships.

Upgrades & Roadmap Management

• Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication.

• Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution.

• Ensure upgrades are delivered on time, within scope, and are commercially aligned.

Requirements

Essential

• Proven experience delivering core banking transformation programmes, either:

• On the vendor side (core banking / fintech provider), or

• On the client side (bank, building society, or financial institution).

• Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations.

• Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale,

• Experience owning or influencing commercials, P&L, and services profitability.

• Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads.

• Excellent stakeholder management, communication, and executive-level presentation skills.

Desirable

• Experience in SaaS or cloud-based core banking platforms.

• Background in professional services, client success, managed services, or large-scale systems integration.

• Familiarity with regulated operating environments and supervisory expectations.

Personal Attributes

• Outcome-driven, commercially astute, and comfortable being held accountable,

• Calm under pressure and effective in complex, multi-stakeholder environments,

• Collaborative leader who can influence without direct authority,

• Pragmatic problem-solver with a strong Client-first mindset.

Benefits

• Highly competitive salary

• Healthcare, vision and dental

• 25 days holiday

• Unlimited paid safe and sick time

• 401K matching (up to 7%)

• $750 per year flexible spend benefit

• Share options

• Commuter Pass

• Flexible Spending Account (FSA)

• Life and long-term disability insurance

• All the latest tech you need

• A talented and experienced team as your colleagues

• An environment where we encourage learning and progress

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.

Thought Machine is building the next-generation infrastructure designed to empower mid-market and regional banks to compete at the highest level. Our core banking and payments platforms are widely recognised for their unparalleled flexibility, providing mid-market, regional and challenger banks, as well as community banks and credit unions with the same sophisticated technology typically reserved for global giants. By removing the constraints of legacy systems, we enable these banks to innovate at pace, launch products faster, and drive the digital transformation necessary to capture market share from larger incumbents.

We are looking to expand our sales team by hiring a Sales Director. In this role you will have focus on winning new business from mid-market, regional, and challenger banks, institutions that are primed for rapid digital transformation.

Duties:

• Develop and deliver high-impact proposals that address the specific digital transformation goals and growth objectives of Tier 2-5 banks across AMER.

• Drive end-to-step lead generation by identifying, qualifying, and building relationships with target accounts, taking full ownership of both the initial search and the subsequent stakeholder mapping.

• Navigate and influence key stakeholders to build rapid consensus and accelerate the sales cycle within regional and mid-market institutions.

• Consistently exceed annual AMER sales targets for software licensing and professional services, focusing on the high-growth potential of the Tier 2-5 banking segment.

• Collaborate with sales engineering, delivery, and marketing to execute agile, segment-specific campaigns that resonate with the unique competitive pressures faced by mid-sized and challenger banks.

• Prioritise high-velocity opportunities to ensure consistent pipeline flow, while simultaneously building deep partnerships with key regional players.

• Design and execute a Tier 2-5 AMER market and expansion plan that focuses on scalable growth and rapid brand-building within the region.

Requirements:

Essential:

• Fluent in Spanish.

• A proven and active network within Tier 2-5 banks, regional building societies, or challenger banks across AMER.

• Experience in enterprise software sales, specifically within Fintech.

• A track record of socialising new technology and/or expanding business into new segments.
  

Traits We Value:

• Bright and Enthusiastic People: Bring energy and a positive outlook to inspire clients and colleagues.

• Ambitious and Hardworking: Demonstrate a proactive, results-driven mindset with a strong work ethic.

• Future Leaders: Aspire to progress toward senior leadership roles such as CRO or Regional Sales Leader.

Benefits

• Highly competitive salary and commission

• Healthcare, vision and dental

• 25 days holiday

• Unlimited paid safe and sick time

• 401K matching (up to 7%)

• $750 per year flexible spend benefit

• Share options

• Commuter Pass

• Flexible Spending Account (FSA)

• Life and long-term disability insurance

• All the latest tech you need

• A talented and experienced team as your colleagues

• An environment where we encourage learning and progress

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.