About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Why Valon

How many times in your career are you going to get the chance to deploy an eight- or nine-figure software contract into one of the most regulated industries on the planet?

Not many. That's what we do here.

Valon is the AI-native operating system for mortgage servicing - a $13 trillion industry running on infrastructure built before the iPhone. We did not try to fix it from the outside. We bought our way in: built and operate our own mortgage servicing business managing $110B+ in loans, used that operation to deeply understand every workflow that breaks at scale, and then built the software we wished existed.

The result: a 0% margin business turned 60%+. Our own servicing operation runs at 4x the employee efficiency of the industry. Major enterprise servicers - including Newrez - are now deploying ValonOS across the industry. The contracts we are rolling out are some of the largest and most complex enterprise software deployments anywhere in financial services right now.

Why mortgage servicing is the most interesting problem you've (probably) never thought about

Every monthly payment from a homeowner triggers a chain reaction: money has to move, accounting entries have to balance, escrow has to disburse to the right counties and insurers, and every step has to satisfy regulators across all 50 states - each with its own foreclosure rules, notice timelines, fee restrictions, and licensing regimes. Get any of it wrong and you have created a CFPB headline.

Now do that for millions of loans, with hundreds of legacy vendors, dozens of capital partners, and operators who have been doing it one way for 30 years.

Mortgage servicing has resisted software automation for decades not because the individual problems are unsolvable, but because the abstractions are so hard to model correctly that no one had done it. We did. It took six years. Now we are deploying it across the industry - and that is where you come in.

What this role is

Deployment Success Managers own our clients' post-go-live operational success on ValonOS: part operator, part client strategist, part data investigator, and part executive translator. You develop a deep understanding of each client's business and operating model, how ValonOS is configured for them, and what "doing the job correctly" looks like in practice. Then you co-develop solutions with clients to close gaps—in process, training, configuration, or product—and stay accountable until the client's operators are running sustainably and the business outcome is measurable.

This is not a customer support role and it is not passive account management. After Deployment Strategy hands off at go-live, you own the ongoing partnership: monitoring operational health, diagnosing root causes when work breaks down, rebuilding processes around ValonOS capabilities, and identifying opportunities for growth, efficiency, and commercial expansion.

The job is not to escalate and wait. The job is to figure out what is true, make the right call under ambiguity, and drive the work until the client's operation works in the real world.

What you will do

A client going live on ValonOS is not the finish line—it is when the real work begins. You inherit a complex servicing operation that must correctly and compliantly process loans every day, under regulatory scrutiny, with executives watching KPIs and operators still learning new workflows.

A Deployment Success Manager:

• Builds and monitors operational health dashboards (in partnership with analytics) from go-live onward, using data to identify where clients are struggling to complete work correctly, timely, or efficiently.

• Investigates root causes through data and direct shadowing—training gaps, visibility issues, process debt, product gaps—and drives resolution instead of documenting problems.

• Facilitates client development of new SOPs and operating processes that fully leverage ValonOS; patches understanding gaps with Implementation and escalates product holes to R&D through ProdOps.

• Operates as a proactive safe-hands backstop when needed so client operations do not fail while permanent fixes are built. Clients ultimately own their outcomes; your job is to minimize thrash and drive durable success.

• Owns the ongoing business-unit-level client relationship: regular business updates, executive business reviews, and escalated concerns.

• Develops and maintains staffing models grounded in ValonOS data and each client's operating model—identifying over- or under-staffing and partnering with commercial leads on right-sizing.

• Drives adoption of new products and surfaces upsell opportunities—loan/FTE growth, AI products, and expanded ValonOS usage—working closely with Product teams on rollout playbooks.

• Serves as the two-way conduit between clients and R&D: performing discovery, surfacing gaps and feedback, and ensuring successful adoption of shipped features.

How we work

A few things we actually believe, not aspirationally:

• You own the outcome, not a ticket queue. You do not log a gap and walk away. You diagnose, fix process, influence product, and measure whether client operators can do their jobs.

• Proactive beats reactive. Shifting from firefighting client escalations to proactive safe-hands and early signal from dashboards is how we scale across multiple deployments.

• You figure it out. There will be incomplete data, undocumented legacy behavior, tense tradeoffs between client and product, and unclear ownership. The job is to create clarity anyway.

• Code and data beat decks. A working query, a real dashboard, a validated SOP, or a clear operating decision wins over prettier slides.

• You build alignment, but you don't hide behind consensus. You synthesize, recommend, commit, and defend decisions with evidence—from business unit leaders to R&D.

• AI fluency is how the work gets done. Our team uses coding agents and in-house AI tooling. Our highest performers extend these tools and inform our engineers on what to build next.

• You are writing the playbook. Deployment Success is a new function built for a rapidly expanding business. Every framework will be built by someone in this seat figuring it out for the first time.

What success looks like

You are succeeding here if client leaders trust you with their operation and senior Valon leaders feel the client’s business is in safe hands.

That means:

• Client operators can correctly and compliantly service on ValonOS—measured by business-unit-specific KPIs.

• You can walk into a domain you do not understand, build a working model quickly, find the data and people who matter, and drive an operational outcome—not just a recommendation.

• Your deep understanding of the client deployment shifts client behavior and informs company-level reviews.

• You identify and advance revenue opportunities—stabilized loan/FTE growth and longer-term upsell—without losing sight of operational fundamentals.

• You move fast without becoming sloppy. You are energized by incomplete context, not paralyzed by it.

• You can hold a room of senior client leaders and still go low-level enough to shadow an operator, debug a workflow, or query the warehouse.

• If you manage people, your pod gets sharper: clearer decisions, faster learning loops, stronger client trust, and better ICs.

Who thrives here

This role is for people who have repeatedly been handed messy, important operational problems after the "launch" and found a way to make things actually work.

We are especially excited by high-horsepower operators from servicing operations, enterprise implementation, customer success in complex environments, strategy consulting, banking, Chiefs of Staff, product or business operations, and people from other intense regulated-industry environments who have had to solve ambiguous problems under pressure.

The common thread is not pedigree. It is speed of learning, quality of judgment, and willingness to own the outcome after go-live.

You may be a fit if:

• You are restless around operational ambiguity. Metrics are red and nobody agrees why—you start investigating anyway.

• You have taught yourself new tools because the work demanded it (SQL, dashboards, AI agents, process documentation systems).

• You are comfortable being both strategic (business reviews, staffing models, expansion) and extremely low-level (shadowing ops, rewriting SOPs) in the same week.

• You can communicate clearly with client executives, operators, engineers, and internal partners without changing the substance of your thinking.

• You care about durable client outcomes, not just hitting a go-live date.

Who may struggle here

We are direct about fit because the cost of a mismatch is high—for us, for clients, and for you.

This is probably not the right role if:

• You prefer the adrenaline of greenfield implementation over the sustained ownership of making an operation run.

• You prefer making recommendations over being accountable for whether operators can actually do the work.

• You are uncomfortable with technical ambiguity, data messiness, or learning tools like SQL and AI agents quickly.

• You want client, product, engineering, and operating problems to be neatly separated—this role sits at every intersection.

• You are looking for a predictable support queue with defined SLAs and ticket routing.

• For more senior levels, you are uncomfortable with commercial conversations (staffing right-sizing, upsell, expansion)—these are part of the role.

What we look for

• A track record of driving operational outcomes in complex environments: strategy consulting, banking, product or business operations, past startup experience

• Strong analytical and quantitative horsepower. You can decompose ambiguous operational problems and find the levers that matter.

• Practical comfort with technical tools. You do not need to be a professional engineer, but you should be the kind of person who will use SQL, data, and AI tooling answer questions yourself.

• Demonstrated AI fluency—not "I've used ChatGPT," but evidence you restructure workflows around AI and coding agents.

• Clear, calibrated communication with technical and non-technical stakeholders—from operators to C-suite.

• Ownership maturity: you move quickly with incomplete information and stay accountable when the answer changes.

• Bachelor's degree required.

Nice to have: Background in mortgage servicing, financial services, healthcare, government, or another regulated, operationally intense industry. Prior exposure to post-implementation success, workflow design, staffing model development, or business reviews at scale.

Mortgage servicing knowledge is not required. Curiosity, horsepower, and the ability to learn a complex, regulated industry quickly are required.

Levels

Deployment Success Senior Associate: Owns a given business unit’s operational success at one to two clients.

Deployment Success Manager: Works with multiple client business units at one to two clients. Partners effectively with client business unit leaders to drive business outcomes. May oversee

Location and travel

Preference for NYC or SF based candidates for improved collaboration, speed of execution, and problem-solving. Remote candidates to be considered on a case-by-case basis. 10% travel (approximately one week every two months) expected based on client needs and cross-team collaboration.

Benefits

• Compensation: competitive salary range of $130K-$180K, with a meaningful stake in the company via equity, and 401k plan. The base salary range reflects multiple levels - Deployment Success Senior Associate & Deployment Success Manager. We assess level based on a combination of past experience and interview performance.

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: flexible paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

The Design Team at Valon

Valon’s Design team is a tight-knit and ambitious team; As a user-centered design team, we create meaningful and intuitive experiences that set the industry bar. Today, our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily.

Our company is at the unique stage where you’ll have the opportunity to help shape the core experiences of the homeowners we serve. Sitting inside the product organization, you’ll work closely with our world-class cross-functional teams to make products that deliver value to homeowners, servicing agents, and mortgage lenders.

A portfolio is required for consideration.

About the Role

We seek a talented Senior Product Designer to join our Mortgage Delinquency Team (DQ). As a Senior Product Designer, you will be able to define the ideal user experience for homeowners facing financial hardships. In addition, you will create our servicing agents tool to help us better serve our homeowners as they navigate a stressful time in their financial lives. 

The complicated delinquent states often come with various edge case considerations; you will need to be comfortable working in ambiguity and partner with internal stakeholders to distill such complexity into simple solutions. Finally, you will work closely with cross-functional teams to deliver high-quality products that solve real user problems and meet business goals.

Responsibilities

• Design large-scale zero-to-one product experience — using end-to-end design process from research, prototyping, testing, to delivery. 

• Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment. 

• Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals.

• Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and comply with laws and regulations.

• Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.

• Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence.

• Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms.

• Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms.

Senior at Valon means

• A track record of creating intuitive flows and elegant user experiences. Despite working with complex edge cases, compliance considerations, and technical constraints. 

• Plan and execute projects independently. You discover impactful problems to work on, prioritize or deprioritize work with little or no guidance, and determine when to cut scope if necessary. 

• Shape the vision for your product area. Using your domain expertise and understanding of how your product area’s efforts impact company objectives. You participate in developing your team’s roadmap, processes, and organizational plans.

• Cross-team leadership. You’re proactive about driving impactful initiatives forward, coordinating with others to resolve cross-domain challenges, and investing in others’ growth through actionable feedback and coaching. 

• Think and design at a system level. Not just at a feature level. While solving a specific problem, you consider how it relates to similar issues in other areas and how to build consistent experience. 

Qualities We Value On the Design Team

• User empathy and advocacy. 

• Strong communication and collaboration. 

• Critical thinker and thought partners. 

• Humble and growth-oriented mindset. 

• Caring about the big picture as much as the pixel-perfect work. 

• Excitement about working in a startup environment. 

Ideal Background

• 5+ years of experience with user-centered product design

• A solid portfolio 

• Experience working within the context of digital products

• Ability to balance methodological rigor with scrappiness and creativity

• Excellent written and verbal communication skills

Experience with the following is not required but is a big plus:

• Startup experience

• Familiarity with the mortgage landscape / financial systems

• Experience with both consumer tech as well as enterprise software

Benefits

• Base salary band: $148,750 to $201,250

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan 

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries 

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: flexible paid time off, sick days, and 11 company holidays 

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Security at Valon

Our customers entrust us with some of their most sensitive and personal financial information, and it is the ultimate mission of Valon’s Security team to ensure we have sound programs, processes, and automation in place to safeguard our customers’ data. The Security team protects the infrastructure and data for processing billions of dollars of mortgage loans.

In addition to protecting Valon’s internal systems, the Security team partners closely with Product and Engineering to design and deliver secure, scalable, and trustworthy capabilities for ValonOS. As AI becomes central to how Valon builds and operates, our team is responsible for securing AI-powered systems and pipelines while also leveraging AI tools to optimize security and defense capabilities. We work cross-functionally across all teams at Valon to enable security throughout the organization. We engage with external security auditors, pentesting firms, and partners to continuously evaluate Valon’s security posture.

Valon offices are located in New York City and San Francisco, but we fully support remote work!

About the Role

We are seeking a skilled and experienced Senior Security Engineer, Identity & Access Management to join our team. In this role, you'll own the design, implementation, and operation of IAM systems for Valon’s enterprise identity stack that powers Valon's workforce, and support security for customer-facing authentication and authorization capabilities embedded in ValonOS. You'll be the connective tissue between IT, Engineering, and Security — ensuring every identity, human or machine, is governed consistently and securely.

Responsibilities

• Design and support end-to-end lifecycle of workforce identity systems including identity automation, access management, and least-privilege enforcement across internal systems

• Support design of secure identity design patterns for product teams building on ValonOS

• Manage and evolve Valon's IdP in conjunction with IT including SSO integrations, MFA policies, conditional access rules, and directory synchronization

• Define and enforce RBAC and group-based access policies for internal applications, cloud environments, and development tooling

• Support privileged access management (PAM) for internal infrastructure in conjunction with Engineering teams

• Design and build AI-assisted workflows that automate and accelerate core IAM operations

• Evaluate AI risks across IAM pipelines, ensuring appropriate security controls around data exposure, prompt injection and other threats

• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for data security risks

• Support other operational and on-call duties such as vulnerability management, regulatory compliance (SOC 2, CCPA, NYDFS, FTC), policy development, incident response and security reviews.

Ideal Background

• Extensive hands-on IAM security engineer with proven ownership of enterprise identity solutions, able to operate autonomously, drive complex cross-functional efforts, and influence across teams

• Deep expertise in modern identity protocols and standards: SAML 2.0, OIDC/OAuth 2.0, SCIM, LDAP, and related specifications

• Proven experience administering and scaling IdP platforms (e.g., Okta, Azure AD / Entra ID, Google Workspace) including SSO, MFA, conditional access, and directory sync

• Solid background in cloud IAM (GCP preferred), including service accounts, workload identity federation, and policy-as-code approaches

• Strong expertise in building PAM solutions / identity vaults and enforcing least-privilege across human and non-human identities

• Experience building AI/LLM-powered workflows — ideally in a security or operations context — with a practical understanding of the identity and access risks they introduce

• Familiarity with securing non-human and agentic identities, including AI service accounts, API key governance, and audit logging for automated systems

• Applied knowledge with industry security and compliance frameworks (OWASP, NIST, CIS, SOC 2/ISO 27001 concepts)

• Excellent communication and collaboration skills, including the ability to explain complex security concepts to both technical and non-technical stakeholders.

• Experience working in high-growth or startup environments is a plus.

Minimum Qualifications

• 5+ years in security engineering roles with a core focus on identity and access management

• Bachelor's degree in Information Security, Computer Science, Technology or related field

• Relevant security certifications (e.g., CISSP, CISM, CCSK, CCSP or similar)

• Hands-on experience with an enterprise IdP (Okta, Entra ID, or Google Workspace) including SSO, MFA, SCIM

• Deep understanding of authentication and authorization models across applications - SAML, OIDC/OAuth 2.0, RBAC, ABAC, and API access controls

• Hands-on experience with modern identity security technologies and tooling

Benefits

• Base Compensation Band: $180K - 230K. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: Flexible paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.