Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Recruiter – Community Success Managers (CSMs)

Company Context

Viva is growing quickly. Our Sales function is performing exceptionally well, driving demand for our Community Success (CS) services across U.S. markets. These services—delivered by Community Success Managers (CSMs)—sit at the intersection of social work, public health, and resident engagement, and are core to the outcomes we deliver for residents and property partners.

This success has created a new operational challenge: fulfilling 10+ CSM openings across U.S. markets on short timelines (30–45 days).

To meet this moment, we are creating a new, specialized role focused entirely on high-volume, high-quality CSM talent sourcing.

Candidates who advance in the interview process will propose items to include in a paid 2-week sprint which will constitute the final hiring “experience” – where you can both deliver immediate value and outcomes (eg: by the end of your first day) as well as assess the ongoing needs of the CSM Recruitment process and our hiring CRM (incl. HubSpot), and propose a broader plan of action and improvement – a 30/60/90 day plan you will present after you conclude the 2-week sprint.

Role Overview

The Recruiter – Community Success Managers (CSMs) is responsible for generating hundreds of role-aligned candidate leads per week to support rapid, multi-market hiring.

This is not a traditional recruiter role.

It blends:

• The volume, urgency, and outbound rigor of sales
• The systems discipline of CRM-driven pipelines
• The credibility and fluency of public health / social work ecosystems

Success in this role directly enables Viva to:

• Scale our most popular service tier
• Maintain quality and mission alignment
• Enter new markets faster with confidence

Core Goal

Generate hundreds of high-quality, role-aligned CSM hiring leads per week

to consistently support 10+ concurrent openings across U.S. markets

Key Responsibilities

1. High-Volume Candidate Sourcing

• Proactively source large volumes of qualified CSM candidates across U.S. markets
• Build and maintain robust candidate pipelines for current and future openings
• Leverage non-traditional sourcing techniques to reach candidates beyond job boards

2. Outbound Engagement

• Conduct direct outreach via phone calls, text messages, email, and social platforms
• Engage candidates with urgency, clarity, and respect
• Prioritize response rates and conversations, not passive posting

3. Ecosystem & Network Development

• Build relationships with:
  • Public health programs
  • Social work degree programs
  • Professional associations
  • Public, nonprofit, and private organizations employing similar roles
• Develop repeatable sourcing channels from these ecosystems

4. CRM & Pipeline Management (HubSpot)

• Track all candidates and outreach activity in HubSpot CRM
• Maintain clean, structured pipelines and accurate candidate stages
• Collaborate closely with CS leadership to align sourcing with hiring needs

5. Screening & Qualification Support

• Conduct initial qualification conversations to assess:
  • Role alignment
  • Communication skills
  • Demographic/Market alignment
  • Mission alignment
• Support assessment of bilingual Spanish proficiency where applicable
• Help refine screening criteria and sourcing strategies over time

Ideal Candidate Profile

Required / Strongly Preferred

• Experience in outbound sales or high-volume recruiting
• Comfort generating hundreds of leads per week
• Hands-on experience using HubSpot CRM
• Willingness to call and text, not just email
• Strong organizational and follow-through skills

Highly Valuable

• Background, training, or professional experience in:
• Public health
• Social work
• Community-based services
• Ability to “walk the walk and talk the talk” with candidates

Preferred (But Not Required)

• Bilingual (English / Spanish) fluency
• Experience assessing or validating bilingual proficiency
• Familiarity with nonprofit, government, or public-sector hiring environments

What Success Looks Like (First 90 Days)

• Consistently generating hundreds of role-aligned candidate leads per week
• Building market-specific pipelines for priority regions
• Reducing time-to-fill pressure on Community Success leadership
• Establishing repeatable, scalable sourcing methods
• Becoming the internal owner of CSM talent supply

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 100+ families helping connect them to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status:

• Opening: 1 part-time contractor role available
  • Can start immediately
  • Start date is negotiable
• Reports To: Director of Community Success or Designee
• Part-Time Contractor
  • Minimum 10 hours per week
  • Maximum 20 hours per week
• Travel to our community in the Los Angeles area is required
  • Travel mileage to and from partner communities will be reimbursed
  • You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents
  • You will be able to complete your work during times when management is on site to provide support, and during daylight hours
• Flexible Schedule
  • You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
  • Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• • Pay range is commensurate with experience: $20 - $35 / hr.
  • Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Become familiar with the Viva team
  • Meet the Director of Community Success who is your manager
  • Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
  • Meet our leadership team
  • Join our (virtual) all-hands meeting (1x per week)
  • Learn the Viva story and how to tell your version of that story
• Become familiar with the Viva Benefits product
  • Download and onboard with the app, which you can access at vivabenefits.com
  • Write down or ask lots of questions
  • Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)
  • Learn how to motivate and coach our resident families to access the app
• Become familiar with the benefits available to our resident families
  • Healthcare via telehealth
  • Financial wellness tools, including our High-Yield Savings Account (HYSA)
  • Tutoring via Learn To Be
  • Credit building
• Become familiar with our on the ground partners
  • You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
  • You should feel like an extension of the team
  • While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
• Engage residents in person
  • A primary way to engage residents is to knock on their door and talk to them
  • We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
  • We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
  • You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
• Follow up with residents remotely
  • You will use a Google Voice number to text and connect with residents with whom you have engaged and formed a relationship
  • However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
  • You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
  • Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Bilingual Spanish required
• Because our communities include residents who speak a variety of languages, candidates should be comfortable navigating multilingual engagement and finding creative solutions to build trust across language barriers. This may include leveraging translation technology, AI tools, bilingual resources, interpretation support, and other communication strategies to ensure all residents feel supported and included.
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• 2+ years of experience preferred in community engagement, case management, outreach, or helping deliver benefits (e.g., health, education, financial inclusion) directly to diverse families in an urban context.

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Location: Travel required across Viva markets (50% time)

Schedule: Part-Time Contractor (20-30 hours/week)

Reports To: Director of Community Success

About Viva

Viva partners with affordable housing communities to achieve mission-critical goals such as reducing unpaid rent, increasing resident retention, and strengthening community stability.

We support these goals by connecting residents to meaningful resources across health, education, and financial wellness. Through Viva, residents can access services like telehealth, tutoring, financial tools, and opportunities designed to support long-term financial mobility and housing stability.

Our mission is to create equity through housing by ensuring families not only have a place to live, but access to the resources they need to thrive. By helping residents access life-changing benefits, we help our housing partners build stronger, more stable communities.

About the Role

The Community Success Manager III (CSM III) is a senior-level field leader responsible for driving resident engagement, partner success, portfolio performance, and Community Success team development across multiple communities and markets.

Unlike a traditional Community Success Manager who is primarily responsible for a specific community, the CSM III operates across communities, supporting launches, strengthening partner relationships, coaching team members, improving performance, and helping scale Viva's impact.

The CSM III serves as an extension of the Director of Community Success and is trusted to represent Viva with residents, property teams, ownership groups, and community stakeholders. This role requires a high degree of autonomy, strong judgment, and the ability to balance strategic thinking with hands-on execution.

While this role includes direct resident engagement, it goes beyond outreach. The CSM III is expected to identify opportunities, solve problems, develop others, and help shape how Community Success operates as Viva grows.

Travel is a core component of this role and may require approximately two weeks of travel per month, often non-consecutively, depending on community launches, staffing needs, training initiatives, and special projects.

What You’ll Be Accountable For

Success in this role is measured by your ability to drive meaningful outcomes across residents, partners, portfolios, and the Community Success team.

• Resident Impact
  • Help residents successfully access and use Viva benefits
  • Improve resident engagement and activation rates
  • Support housing stability and long-term financial well-being
  • Identify barriers that prevent residents from accessing available resources
• Partner Success
  • Build trusted relationships with property managers, regional leaders, ownership groups, and community stakeholders
  • Support communities in achieving agreed-upon goals
  • Strengthen partner trust through consistent communication and performance
  • Contribute to contract retention and expansion through strong execution and relationship-building
• Community/Portfolio Performance
  • Drive progress toward resident engagement and activation goals
  • Identify risks and opportunities across communities
  • Develop and execute improvement plans when communities require additional support
  • Ensure consistent execution of Viva's engagement strategy across markets
• Team Development
  • Train, mentor, and coach Community Success Managers
  • Support onboarding and field training for new team members
  • Reinforce best practices and operational consistency
  • Serve as a resource and thought partner to the broader Community Success team
• Operational Excellence
  • Improve systems, workflows, and reporting practices
  • Familiarity with CRMs (generally) and willingness to become a HubSpot CRM power user
  • Translate field insights into actionable recommendations
  • Contribute to the development of playbooks, training materials, and engagement strategies
  • Help scale successful practices across communities and markets

What You’ll Do

• Resident Engagement & Community Support
  • Conduct in-person outreach and resident engagement activities
  • Support community launches and engagement initiatives
  • Build relationships with residents and understand their goals, needs, and barriers
  • Help residents access and utilize Viva benefits and services
  • Support resident events and community-building efforts as needed
• Partner Relationship Management
  • Build and maintain strong relationships with property management teams and stakeholders
  • Lead or participate in partner meetings and performance conversations
  • Represent Viva professionally and serve as a trusted partner in the field
  • Coordinate engagement efforts in collaboration with on-site teams
• Coaching & Leadership
  • Train and support new Community Success Managers
  • Conduct field-based coaching and role-playing exercises
  • Share best practices and lessons learned across markets
  • Provide feedback that helps improve team performance and effectiveness
• Portfolio Support & Strategic Initiatives
  • Support new community launches and expansion efforts
  • Assist communities experiencing performance challenges
  • Identify opportunities for operational improvement
  • Partner with cross-functional teams to improve resident outcomes and partner success

What This Role Requires

This role is best suited for someone who:

• Builds trust quickly with residents, partners, and stakeholders
• Is comfortable operating independently with minimal supervision
• Thrives in dynamic and sometimes ambiguous environments
• Balances strategic thinking with hands-on execution
• Uses strong judgment to prioritize efforts where they will create the greatest impact
• Is adaptable when plans change or new challenges emerge
• Can coach and develop others while maintaining accountability for results
• Is willing and able to travel regularly across multiple markets
• Demonstrates persistence, professionalism, and follow-through

Leadership Readiness Period

The first 90 days of the Community Success Manager III role serve as a Leadership Readiness Period.

During this period, the CSM III will receive coaching, mentorship, and ongoing feedback while demonstrating readiness to operate as a senior Community Success leader.

Progress reviews will occur at 30, 60, and 90 days and will focus on:

• Resident engagement and community-building
• Partner relationship management
• Coaching and support of Community Success Managers
• Operational excellence and accountability
• Leadership, initiative, and independent decision-making
• Ability to represent Viva effectively across communities and markets

Successful completion of the Leadership Readiness Period is required to continue operating in the CSM III role.

Required Qualifications

• 4+ years of experience in one or more of the following fields: community engagement, customer success, resident services, public health, education, affordable housing, social services, or related fields
• Demonstrated ability to build relationships with diverse stakeholders
• Strong communication and interpersonal skills
• Experience working independently with minimal supervision
• Comfortable conducting in-person outreach and community engagement
• Willingness and ability to travel regularly

Preferred Qualifications

• Experience coaching, mentoring, or training others
• Experience leading projects, launches, or cross-functional initiatives
• Experience working in affordable housing or community-based programs
• Experience working in a startup environment
• Bilingual English/Spanish (strongly preferred)
• Background in social work, public health, education, community development, or related fields
• Familiarity with Social Determinants of Health (SDOH)

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 100+ families helping connect them to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status:

• Opening: 1 part-time contractor role available
  • Can start immediately
  • Start date is negotiable
• Reports To: Director of Community Success or Designee
• Part-Time Contractor
  • Minimum 10 hours per week
  • Maximum 20 hours per week
• Travel to our community in the Los Angeles area is required
  • Travel mileage to and from partner communities will be reimbursed
  • You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents
  • You will be able to complete your work during times when management is on site to provide support, and during daylight hours
• Flexible Schedule
  • You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
  • Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• • Pay range is commensurate with experience: $20 - $35 / hr.
  • Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Become familiar with the Viva team
  • Meet the Director of Community Success who is your manager
  • Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
  • Meet our leadership team
  • Join our (virtual) all-hands meeting (1x per week)
  • Learn the Viva story and how to tell your version of that story
• Become familiar with the Viva Benefits product
  • Download and onboard with the app, which you can access at vivabenefits.com
  • Write down or ask lots of questions
  • Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)
  • Learn how to motivate and coach our resident families to access the app
• Become familiar with the benefits available to our resident families
  • Healthcare via telehealth
  • Financial wellness tools, including our High-Yield Savings Account (HYSA)
  • Tutoring via Learn To Be
  • Credit building
• Become familiar with our on the ground partners
  • You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
  • You should feel like an extension of the team
  • While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
• Engage residents in person
  • A primary way to engage residents is to knock on their door and talk to them
  • We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
  • We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
  • You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
• Follow up with residents remotely
  • You will use a Google Voice number to text and connect with residents with whom you have engaged and formed a relationship
  • However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
  • You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
  • Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Bilingual English/Mandarin strongly preferred, but not required
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• 2+ Years Experience preferred:
  • Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 200+ families helping connect them to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status:

• Opening: 1 part-time contractor role available
  • Can start immediately
  • Start date is negotiable
• Reports To: Director of Community Success or Designee
• Part-Time Contractor
  • Minimum 10 hours per week
  • Maximum 20 hours per week
• Travel to our manufactured home community in Mesa, Arizona areas is required
  • Travel mileage to and from partner communities will be reimbursed
  • You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents
  • You will be able to complete your work during times when management is on site to provide support, and during daylight hours
• Flexible Schedule
  • You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
  • Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• • Pay range is commensurate with experience: $20 - $35 / hr.
  • Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Become familiar with the Viva team
  • Meet the Director of Community Success who is your manager
  • Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
  • Meet our leadership team
  • Join our (virtual) all-hands meeting (1x per week)
  • Learn the Viva story and how to tell your version of that story
• Become familiar with the Viva Benefits product
  • Download and onboard with the app, which you can access at vivabenefits.com
  • Write down or ask lots of questions
  • Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)
  • Learn how to motivate and coach our resident families to access the app
• Become familiar with the benefits available to our resident families
  • Healthcare via telehealth
  • Financial wellness tools, including our High-Yield Savings Account (HYSA)
  • Tutoring via Learn To Be
  • Credit building
• Become familiar with our on the ground partners
  • You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
  • You should feel like an extension of the team
  • While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
• Engage residents in person
  • A primary way to engage residents is to knock on their door and talk to them
    • Early on in our journey our leadership team took 2 weeks to knock on 1,500 doors, primarily in similar apartment communities, and talked with nearly 500 residents - and we continue every day to affirm that the in-person point of contact is essential, so the strategy is tried and true, and the resident families are encouraging us to continue!
• We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
  • We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
  • You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
• Follow up with residents remotely
  • You will use a Google Voice number to text and connect with residents with whom you have engaged and formed a relationship
  • However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
  • You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
  • Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Bilingual English/Spanish strongly preferred, but not required
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• 2+ Years Experience preferred:
  • Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 300+ families helping connect them to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status:

• Opening: 1 part-time contractor role available
  • Can start immediately
  • Start date is negotiable
• Reports To: Director of Community Success or Designee
• Part-Time Contractor
  • Minimum 10 hours per week
  • Maximum 20 hours per week
• Travel to our apartment communities in the Glendale and Phoenix, Arizona areas is required
  • Travel mileage to and from partner communities will be reimbursed
  • You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents
  • You will be able to complete your work during times when management is on site to provide support, and during daylight hours
• Flexible Schedule
  • You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
  • Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• • Pay range is commensurate with experience: $20 - $35 / hr.
  • Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Become familiar with the Viva team
  • Meet the Director of Community Success who is your manager
  • Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
  • Meet our leadership team
  • Join our (virtual) all-hands meeting (1x per week)
  • Learn the Viva story and how to tell your version of that story
• Become familiar with the Viva Benefits product
  • Download and onboard with the app, which you can access at vivabenefits.com
  • Write down or ask lots of questions
  • Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)
  • Learn how to motivate and coach our resident families to access the app
• Become familiar with the benefits available to our resident families
  • Healthcare via telehealth
  • Financial wellness tools, including our High-Yield Savings Account (HYSA)
  • Tutoring via Learn To Be
  • Credit building
• Become familiar with our on the ground partners
  • You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
  • You should feel like an extension of the team
  • While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
• Engage residents in person
  • A primary way to engage residents is to knock on their door and talk to them
    • Early on in our journey our leadership team took 2 weeks to knock on 1,500 doors, primarily in similar apartment communities, and talked with nearly 500 residents - and we continue every day to affirm that the in-person point of contact is essential, so the strategy is tried and true, and the resident families are encouraging us to continue!
• We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
  • We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
  • You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
• Follow up with residents remotely
  • You will use a Google Voice number to text and connect with residents with whom you have engaged and formed a relationship
  • However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
  • You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
  • Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Bilingual English/Spanish strongly preferred, but not required
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• 2+ Years Experience preferred:
  • Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

• Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.
• The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 300+ families helping connect them to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.
• Together with our partners we provide a ‘continuum of care’.
• Status:
• Opening: 1 part-time contractor role available
  • • Can start immediately
  • Start date is negotiable
  • Reports To: Director of Community Success (Etna)
• Part-Time Contractor
  • • Minimum 10 hours per week
  • Maximum 20 hours per week
• Travel to our apartment communities in the Glendale and Phoenix, Arizona areas is required
  • • Travel mileage to and from partner communities will be reimbursed
    • You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents
  • You will be able to complete your work during times when management is on site to provide support, and during daylight hours
• Flexible Schedule
  • • You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
  • Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal
• Compensation:
  • Pay range is commensurate with experience: $20 - $35 / hr.
  • Will revisit and renegotiate as appropriate no later than 180 days after start
• Roles and Responsibilities:
• Become familiar with the Viva team
  • • Meet the Director of Community Success who is your manager
    • Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
    • Meet our leadership team
    • Join our (virtual) all-hands meeting (1x per week)
  • Learn the Viva story and how to tell your version of that story
• Become familiar with the Viva Benefits product
  • • Download and onboard with the app, which you can access at vivabenefits.com
    • Write down or ask lots of questions
    • Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)
  • Learn how to motivate and coach our resident families to access the app
• Become familiar with the benefits available to our resident families
  • • Healthcare via telehealth
    • Financial wellness tools, including our High-Yield Savings Account (HYSA)
    • Tutoring via Learn To Be
  • Credit building
• Become familiar with our on the ground partners
• Housing Partners
  • • • You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
      • You should feel like an extension of the team
  • While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
• Engage residents in person
• A primary way to engage residents is to knock on their door and talk to them
  • • Early on in our journey our leadership team took 2 weeks to knock on 1,500 doors, primarily in similar apartment communities, and talked with nearly 500 residents - and we continue every day to affirm that the in-person point of contact is essential, so the strategy is tried and true, and the resident families are encouraging us to continue!
• We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
  • • • We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
  • You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
• Follow up with residents remotely
  • • You will have a work phone number (Google Voice) that you can use to text and connect with residents with whom you have engaged and formed a relationship
  • However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
  • • You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
  • Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest
• Qualifications:
  • An intellectually curious generalist or ‘T-shaped’ professional
  • Aspiration to learn about early-stage startups
  • Motivated to help people: e.g. Viva is focused on creating equity for all through housing
  • Bilingual English/Spanish strongly preferred, but not required
  • Social Workers and Public Health professionals encouraged
  • Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• 2+ Years Experience preferred:
  • Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Viva is a network of affordable housing that offers families a set of benefits, including access to health, education, and financial resources. As one example, Viva offers families access to FREE cash - worth more than $5,000 - to help accelerate the transition to homeownership. We are creating equity for all through housing.

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 200+ families across multiple apartment communities helping connect families to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status:

• Opening: 1 part-time contractor role available
  • Can start immediately
  • Start date is negotiable
• Reports To: Director of Community Success (Etna)
• Part-Time Contractor
  • Minimum 10 hours per week
  • Maximum 20 hours per week
• Travel to our apartment communities in the Greeley area is required
  • Additional travel to other apartment communities may be required as we expand.
  • Travel mileage to and from partner communities will be reimbursed.
  • You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents.
  • You will be able to complete your work during times when management is on site to provide support, and during daylight hours.
• Flexible Schedule
  • You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
  • Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• Pay range is commensurate with experience: $20 - $35 / hr.
• Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Become familiar with the Viva team
  • Meet the Director of Community Success who is your manager
  • Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
  • Meet our leadership team
  • Join our (virtual) all-hands meeting (1x per week)
  • Learn the Viva story and how to tell your version of that story
• Become familiar with the Viva Benefits product
  • Download and onboard with the app, which you can access at vivabenefits.com
  • Write down or ask lots of questions
• Have a 1:1 user interview session with a Product Manager or Director
  • (we do this often with families)
  • Learn how to motivate and coach our resident families to access the app
• Become familiar with the benefits available to our resident families
  • Healthcare via telehealth
  • Financial wellness tools, including our High-Yield Savings Account (HYSA)
  • Tutoring via Learn To Be
• Become familiar with our on the ground partners
• Housing Partners
  • • You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
    • You should feel like an extension of the team
  • While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
• Engage residents in person
• A primary way to engage residents is to knock on their door and talk to them
  • Early on in our journey our leadership team took 2 weeks to knock on 1,500 doors, primarily in similar apartment communities, and talked with nearly 500 residents - and we continue every day to affirm that the in-person point of contact is essential, so the strategy is tried and true, and the resident families are encouraging us to continue!
• We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
  • • We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
  • You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
• Follow up with residents remotely
  • You will have a work phone number (Google Voice) that you can use to text and connect with residents with whom you have engaged and formed a relationship
  • However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
  • You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
  • Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Bilingual English/Spanish strongly preferred
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• Former law enforcement or armed services experience welcomed and valued
• 2+ Years Experience preferred:
  • Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context