Jobs - Jobs4Americans

Language Lead - French (Contract) LOCATION Remote EMPLOYMENT TYPE Contract LOCATION TYPE Remote DEPARTMENT Product COMPENSATION $25 – $35 per hour Overview Application ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. OVERVIEW We are seeking native-level French speakers with a linguistics background to serve as the primary language resource for voice AI in their language. You will be the trusted point of contact for all questions, quality decisions, and language-specific work related to French. This is not a standard annotation engagement. You will own your language end to end, which includes managing annotation quality, auditing data, monitoring product performance, investigating customer-reported issues, and executing projects that require deep linguistic expertise and attention to detail. You will operate independently across these workstreams and serve as the team's go-to resource for anything related to your language. This is an ongoing contractor engagement. Availability during some US Pacific business hours is preferred to allow for team syncs and real-time support. ABOUT THE ENGAGEMENT You will coordinate with the Human Evals Manager on project deliverables and timelines. Some examples of what your day-to-day work may include: Answer questions from annotators about guidelines, edge cases, or language-specific issues via an agreed project communication channel. Cascade new feedback, instructions, or rubric updates to annotators working on your projects. Listen to annotator-rated audio files and check whether their ratings and written feedback align with the rubric. Prepare written quality assessments for annotators with specific examples and recommendations. Listen to TTS output and provide ground truth assessments of pronunciation, prosody, and naturalness in your language. Update or expand sections of the annotation guidelines when you find gaps or edge cases. Prep and run calibration meetings with annotators. Hold office hours on a mutually agreed schedule during active studies so annotators can ask questions in real time. Develop onboarding materials and resources for new annotators. Write QA reports on annotation quality and calibration outcomes. Review production audio in your language and flag quality issues to the team. Investigate language-specific issues reported by customers and identify root causes. Audit datasets for linguistic accuracy, completeness, and consistency. COMMITMENT Roughly 40 hours per week with flexibility in scheduling. Project hours may vary depending on active studies, data projects, and product needs. Participation in periodic coordination meetings during US Pacific hours is expected. REQUIREMENTS Native-level proficiency in French as spoken in France. Experience with data annotation, transcription, or language quality assurance. Strong foundation in linguistics or a related field, with the ability to apply concepts like phonetics, prosody, and intonation when evaluating speech and writing annotation guidelines. Strong written English proficiency. All guidelines, feedback, reports, and team communication are in English. Ability to write clear, structured instructions and deliver specific, actionable feedback to annotators. Comfortable working with data and metrics such as inter-rater agreement scores, audit spreadsheets, and structured feedback templates. Self-directed and able to manage feedback cycles, QA reviews, and data projects without close oversight. PREFERRED Experience writing or maintaining annotation guidelines or rubrics. Experience training, mentoring, or managing other annotators. Experience with audio evaluation, TTS, or STT. Conversational spoken English proficiency for meetings and calibration syncs. Experience working with distributed, remote teams. This is a 1099 contract opportunity and will not be eligible for the benefits below. Language Leads work on an ongoing basis, renewable by mutual agreement. You will control your own methods for completing assigned work, supply your own equipment, and are responsible for your own taxes. You must be authorized to work in your country of residence. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi OUR COMMITMENT TO EQUAL OPPORTUNITY Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Cartesia for a position based in the United States. Employers on this board attest they are hiring domestically.

AI · Contract

35 days ago

Language Lead - English (Contract)

Cartesia ·

Pay

$30–45/hr

Setting

Remote

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Language Lead - English (Contract) LOCATION Remote EMPLOYMENT TYPE Contract LOCATION TYPE Remote DEPARTMENT Product COMPENSATION $30 – $45 per hour Overview Application ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. OVERVIEW We are seeking native-level English speakers with a linguistics background to serve as the primary language resource for voice AI in their language. You will be the trusted point of contact for all questions, quality decisions, and language-specific work related to English. This is not a standard annotation engagement. You will own your language end to end, which includes managing annotation quality, auditing data, monitoring product performance, investigating customer-reported issues, and executing projects that require deep linguistic expertise and attention to detail. You will operate independently across these workstreams and serve as the team's go-to resource for anything related to your language. This is an ongoing contractor engagement. Availability during some US Pacific business hours is preferred to allow for team syncs and real-time support. ABOUT THE ENGAGEMENT You will coordinate with the Human Evals Manager on project deliverables and timelines. Some examples of what your day-to-day work may include: Answer questions from annotators about guidelines, edge cases, or language-specific issues via an agreed project communication channel. Cascade new feedback, instructions, or rubric updates to annotators working on your projects. Listen to annotator-rated audio files and check whether their ratings and written feedback align with the rubric. Prepare written quality assessments for annotators with specific examples and recommendations. Listen to TTS output and provide ground truth assessments of pronunciation, prosody, and naturalness in your language. Update or expand sections of the annotation guidelines when you find gaps or edge cases. Prep and run calibration meetings with annotators. Hold office hours on a mutually agreed schedule during active studies so annotators can ask questions in real time. Develop onboarding materials and resources for new annotators. Write QA reports on annotation quality and calibration outcomes. Review production audio in your language and flag quality issues to the team. Investigate language-specific issues reported by customers and identify root causes. Audit datasets for linguistic accuracy, completeness, and consistency. COMMITMENT Roughly 40 hours per week with flexibility in scheduling. Project hours may vary depending on active studies, data projects, and product needs. Participation in periodic coordination meetings during US Pacific hours is expected. REQUIREMENTS Native-level proficiency in English as spoken in the US. Experience with data annotation, transcription, or language quality assurance. Strong foundation in linguistics or a related field, with the ability to apply concepts like phonetics, prosody, and intonation when evaluating speech and writing annotation guidelines. Strong written English proficiency. All guidelines, feedback, reports, and team communication are in English. Ability to write clear, structured instructions and deliver specific, actionable feedback to annotators. Comfortable working with data and metrics such as inter-rater agreement scores, audit spreadsheets, and structured feedback templates. Self-directed and able to manage feedback cycles, QA reviews, and data projects without close oversight. PREFERRED Experience writing or maintaining annotation guidelines or rubrics. Experience training, mentoring, or managing other annotators. Experience with audio evaluation, TTS, or STT. Conversational spoken English proficiency for meetings and calibration syncs. Experience working with distributed, remote teams. This is a 1099 contract opportunity and will not be eligible for the benefits below. Language Leads work on an ongoing basis, renewable by mutual agreement. You will control your own methods for completing assigned work, supply your own equipment, and are responsible for your own taxes. You must be authorized to work in your country of residence. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi OUR COMMITMENT TO EQUAL OPPORTUNITY Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Cartesia for a position based in the United States. Employers on this board attest they are hiring domestically.

AI · Contract

35 days ago

Language Lead - Japanese (Contract)

Cartesia ·

Pay

$25–35/hr

Setting

Remote

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Language Lead - Japanese (Contract) LOCATION Remote EMPLOYMENT TYPE Contract LOCATION TYPE Remote DEPARTMENT Product COMPENSATION $25 – $35 per hour Overview Application ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. OVERVIEW We are seeking native-level Japanese speakers with a linguistics background to serve as the primary language resource for voice AI in their language. You will be the trusted point of contact for all questions, quality decisions, and language-specific work related to Japanese. This is not a standard annotation engagement. You will own your language end to end, which includes managing annotation quality, auditing data, monitoring product performance, investigating customer-reported issues, and executing projects that require deep linguistic expertise and attention to detail. You will operate independently across these workstreams and serve as the team's go-to resource for anything related to your language. This is an ongoing contractor engagement. Availability during some US Pacific business hours is preferred to allow for team syncs and real-time support. ABOUT THE ENGAGEMENT You will coordinate with the Human Evals Manager on project deliverables and timelines. Some examples of what your day-to-day work may include: Answer questions from annotators about guidelines, edge cases, or language-specific issues via an agreed project communication channel. Cascade new feedback, instructions, or rubric updates to annotators working on your projects. Listen to annotator-rated audio files and check whether their ratings and written feedback align with the rubric. Prepare written quality assessments for annotators with specific examples and recommendations. Listen to TTS output and provide ground truth assessments of pronunciation, prosody, and naturalness in your language. Update or expand sections of the annotation guidelines when you find gaps or edge cases. Prep and run calibration meetings with annotators. Hold office hours on a mutually agreed schedule during active studies so annotators can ask questions in real time. Develop onboarding materials and resources for new annotators. Write QA reports on annotation quality and calibration outcomes. Review production audio in your language and flag quality issues to the team. Investigate language-specific issues reported by customers and identify root causes. Audit datasets for linguistic accuracy, completeness, and consistency. COMMITMENT Roughly 40 hours per week with flexibility in scheduling. Project hours may vary depending on active studies, data projects, and product needs. Participation in periodic coordination meetings during US Pacific hours is expected. REQUIREMENTS Native-level proficiency in Japanese as spoken in Japan. Experience with data annotation, transcription, or language quality assurance. Strong foundation in linguistics or a related field, with the ability to apply concepts like phonetics, prosody, and intonation when evaluating speech and writing annotation guidelines. Strong written English proficiency. All guidelines, feedback, reports, and team communication are in English. Ability to write clear, structured instructions and deliver specific, actionable feedback to annotators. Comfortable working with data and metrics such as inter-rater agreement scores, audit spreadsheets, and structured feedback templates. Self-directed and able to manage feedback cycles, QA reviews, and data projects without close oversight. PREFERRED Experience writing or maintaining annotation guidelines or rubrics. Experience training, mentoring, or managing other annotators. Experience with audio evaluation, TTS, or STT. Conversational spoken English proficiency for meetings and calibration syncs. Experience working with distributed, remote teams. This is a 1099 contract opportunity and will not be eligible for the benefits below. Language Leads work on an ongoing basis, renewable by mutual agreement. You will control your own methods for completing assigned work, supply your own equipment, and are responsible for your own taxes. You must be authorized to work in your country of residence. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi OUR COMMITMENT TO EQUAL OPPORTUNITY Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Cartesia for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

35 days ago

Senior MLOps Engineer

ŌURA · Remote - United States

Pay

$110k–200k

Setting

Remote

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Back to jobs Senior MLOps Engineer Remote - United States Apply Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We are looking for a Senior MLOps Engineer to join our Data Engineering & Analytics team. In this role, your primary focus will be leading the design and evolution of the platforms, workflows, and governance practices that enable machine learning teams to develop, train, deploy, and operate ML systems reliably at scale. You will work across multiple data science teams and business domains, shaping a strong development environment, driving model lifecycle improvements, and helping set the standards that keep our ML systems scalable, maintainable, and well governed. The role sits within a broader shared cloud and data platform ecosystem, so you will also collaborate with adjacent platform teams and contribute to practical infrastructure, deployment, and access patterns that help DS teams move faster. This is a remote role in the US. What you will do: Primary Focus – MLOps Platform and ML Enablement Lead the development and improvement of the environment, platform capabilities, and operational foundations that support machine learning workflows across Oura. Drive the design and unification of workflows and tooling that support reliable training, orchestration, and deployment of ML systems. Partner with data scientists and engineers to improve the end-to-end ML lifecycle, from experimentation and training through deployment and governance, while making production ML systems easier to manage and maintain. Define and evolve model governance practices, including reproducibility, lineage, access controls, and operational standards. Support and help standardize ML tooling and workflows such as experiment tracking, model packaging, and promotion processes, with MLflow or similar tooling as a key part of the stack. Collaborate with teams across multiple business domains to onboard new use cases, prioritize platform improvements, and raise the maturity of shared ML capabilities. Identify and resolve reliability, scalability, and cost-efficiency issues in ML infrastructure running in the cloud. Drive standards, automation, infrastructure-as-code, CI/CD, and documentation that make ML development easier and more consistent across multiple DS teams. Cross-functional Growth Areas Improve infrastructure automation, CI/CD, and observability for ML workflows and supporting platform components. Contribute to workflow orchestration and platform integrations that support model training and batch inference at scale. Partner with data engineering and platform teams to align ML systems with broader data platform and governance practices. Help shape best practices for how teams build, ship, and maintain production ML systems across Oura. We would love to have you on our team if you have 5+ years of experience in MLOps, machine learning engineering, platform engineering, data engineering, or a closely related field. Hands-on experience running production workloads in AWS and a strong understanding of cloud infrastructure concepts. Strong understanding of the machine learning lifecycle, including training workflows, deployment patterns across ML systems, monitoring, and ongoing model maintenance. Familiarity with data science ways of working and the tooling that supports experimentation and model operations, such as MLflow. Familiarity with workflow orchestration, infrastructure-as-code, and CI/CD practices for ML or data platforms. Familiarity with secure access patterns, governance controls, and shared cloud or data platform services that support ML work at scale. Experience building or supporting production-grade ML workflows with a focus on reliability, reproducibility, and maintainability. Proven ability to drive standards and improvements across multiple teams and business domains. Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. Comfort operating in a distributed team with a high degree of ownership and autonomy. What makes you stand out Experience supporting multiple data science teams through shared MLOps platforms or tooling. Prior experience with Databricks. Experience with governance and operational controls for ML systems at scale. Experience driving cross-team tooling or workflow standardization in ML or data platforms. Experience working in a high-growth environment with multiple stakeholders and evolving ML platform needs. Benefits At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer: Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $172,550 - $203,000 Region 2 $158,950 - $187,000 Region 3 $147,900 - $174,000 A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI) Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes. Create a Job Alert Interested in building your career at Ōura? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Legal First Name* Legal Last Name* Preferred First Name City* State* Select... Please share if you will need any accommodations during the interview process if your application is selected. Are you legally authorized to work in the United States of America? * Select... Do you now, or will you in the future, require Ouraring sponsorship for employment-based immigration status (e.g. H-1B or other status) in order to work for Ouraring?* Select... Location: City, Region, Country * Are you able to work US East Coast time zone hours?* Select... Submit application Powered by

Listed by ŌURA for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

35 days ago

Scaled Customer Success Manager

Cartesia · San Francisco, California, United States

Pay

$145k–180k

Setting

On-site

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ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. ABOUT THE ROLE We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise. You'll own the post-sales experience for a large portfolio of customers, helping them onboard successfully, adopt our platform, and grow over time. You'll partner closely with Sales, Product, Engineering, and Marketing to improve the customer journey while building the playbooks, automations, and lifecycle programs that make Customer Success a force multiplier for the company. YOUR IMPACT - Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers. - Help customers realize value quickly by driving product adoption and successful onboarding. - Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers. - Monitor customer health, identify risks early, and proactively improve retention. - Partner with Sales to identify expansion opportunities driven by customer adoption and usage. - Become a trusted product expert, helping customers adopt best practices and get the most out of the platform. - Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content. - Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience. - Continuously improve Customer Success operations through automation, AI, and better systems. WHAT YOU BRING - 3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company. - Experience managing a scaled portfolio of customers while maintaining strong customer outcomes. - Excellent organizational skills with the ability to prioritize across many customers and competing initiatives. - Strong product intuition and customer empathy— you enjoy understanding customer goals and helping them succeed. - A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work. - Excellent written and verbal communication skills across technical and non-technical audiences. - High ownership and comfort operating with ambiguity. You proactively identify problems and drive them to resolution. - A builder mindset. You enjoy creating playbooks, improving processes, and designing systems that scale beyond your own portfolio. - Commercial awareness and an understanding of how adoption drives retention and expansion. - Comfortable using AI tools to automate repetitive work and spend more time solving customer problems. NICE TO HAVE - Experience with developer tools, APIs, AI products, infrastructure software, or technical SaaS platforms. - Experience supporting technical buyers such as engineers or product teams. - Experience building customer education programs, lifecycle campaigns, or self-service onboarding experiences. Even if you don't meet every qualification above, we'd still encourage you to apply. We care much more about your ability to learn, build, and create exceptional customer experiences than checking every box. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi OUR COMMITMENT TO EQUAL OPPORTUNITY Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Listed by Cartesia for a position based in the United States. Employers on this board attest they are hiring domestically.

AI · Contract

35 days ago

Language Lead - English (Contract)

Cartesia ·

Pay

$30–45/hr

Setting

Remote

Apply Sign in to favorite Permalink

ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. OVERVIEW We are seeking native-level English speakers with a linguistics background to serve as the primary language resource for voice AI in their language. You will be the trusted point of contact for all questions, quality decisions, and language-specific work related to English. This is not a standard annotation engagement. You will own your language end to end, which includes managing annotation quality, auditing data, monitoring product performance, investigating customer-reported issues, and executing projects that require deep linguistic expertise and attention to detail. You will operate independently across these workstreams and serve as the team's go-to resource for anything related to your language. This is an ongoing contractor engagement. Availability during some US Pacific business hours is preferred to allow for team syncs and real-time support. ABOUT THE ENGAGEMENT You will coordinate with the Human Evals Manager on project deliverables and timelines. Some examples of what your day-to-day work may include: - Answer questions from annotators about guidelines, edge cases, or language-specific issues via an agreed project communication channel. - Cascade new feedback, instructions, or rubric updates to annotators working on your projects. - Listen to annotator-rated audio files and check whether their ratings and written feedback align with the rubric. - Prepare written quality assessments for annotators with specific examples and recommendations. - Listen to TTS output and provide ground truth assessments of pronunciation, prosody, and naturalness in your language. - Update or expand sections of the annotation guidelines when you find gaps or edge cases. - Prep and run calibration meetings with annotators. - Hold office hours on a mutually agreed schedule during active studies so annotators can ask questions in real time. - Develop onboarding materials and resources for new annotators. - Write QA reports on annotation quality and calibration outcomes. - Review production audio in your language and flag quality issues to the team. - Investigate language-specific issues reported by customers and identify root causes. - Audit datasets for linguistic accuracy, completeness, and consistency. COMMITMENT Roughly 40 hours per week with flexibility in scheduling. Project hours may vary depending on active studies, data projects, and product needs. Participation in periodic coordination meetings during US Pacific hours is expected. REQUIREMENTS - Native-level proficiency in English as spoken in the US. - Experience with data annotation, transcription, or language quality assurance. - Strong foundation in linguistics or a related field, with the ability to apply concepts like phonetics, prosody, and intonation when evaluating speech and writing annotation guidelines. - Strong written English proficiency. All guidelines, feedback, reports, and team communication are in English. - Ability to write clear, structured instructions and deliver specific, actionable feedback to annotators. - Comfortable working with data and metrics such as inter-rater agreement scores, audit spreadsheets, and structured feedback templates. - Self-directed and able to manage feedback cycles, QA reviews, and data projects without close oversight. PREFERRED - Experience writing or maintaining annotation guidelines or rubrics. - Experience training, mentoring, or managing other annotators. - Experience with audio evaluation, TTS, or STT. - Conversational spoken English proficiency for meetings and calibration syncs. - Experience working with distributed, remote teams. This is a 1099 contract opportunity and will not be eligible for the benefits below. Language Leads work on an ongoing basis, renewable by mutual agreement. You will control your own methods for completing assigned work, supply your own equipment, and are responsible for your own taxes. You must be authorized to work in your country of residence. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. MORE DETAILS 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day. 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. 🤝 We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. OUR BENEFITS (US EMPLOYEES ONLY) 💰 Compensation Competitive base salary alongside attractive equity package. 🩺 Health Insurance Fully covered medical insurance along with dental and vision for you and your family. 🧑‍🧑‍🧒‍🧒 Parental Leave 9 weeks paternity & 12 weeks maternity leave 🏦 401(k) 🚆 Commuter Allowance A monthly stipend to help you get to and from the office. 🏖️ Flexible PTO Take as much time as you need to recharge your batteries. 🍲 Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. 🦖 Your own personal Yoshi OUR COMMITMENT TO EQUAL OPPORTUNITY Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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