ABOUT THE ROLE

Our Technical Account Managers are customer-facing technical advisors and architects who own long-term customer success and value realisation for Acceldata’s strategic enterprise accounts.

Our TAMs act as trusted technical advisors and architects, partnering closely with Strategic Account Managers, Product, and Engineering teams to translate customer business priorities into multi-quarter technical success plans, align product capabilities with customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on outcomes for both the customer and Acceldata.

Platform Link : https://www.acceldata.io/xlake-home

• 12+ years of experience as a Customer-Facing Architect in enterprise data management or data platforms and distributed systems (Data & Control plane architectures).
• Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
• Familiarity with data quality, data catalog, and governance tools like Informatica, Collibra, Alation, Atlan, etc.
• Experience working across AWS, Azure, or GCP environments.
• Experience with modern cloud data platforms such as Databricks and Snowflake.
• Hands-on experience with:
  - Apache Spark, Kafka, and other open source big data platform technologies.
  - Kubernetes and containerized workloads.
• Strong consultative mindset with enterprise customers, with the ability to translate business outcomes into technical architectures.
• Executive-level communication and stakeholder management skills.
• Proven ability to manage multiple complex customers simultaneously.
• Comfortable influencing Product and Engineering through structured inputs.
• Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, is highly desired.
• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).

Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the Role

Socure is the leading provider of digital identity verification and fraud prevention solutions, leveraging AI and machine learning to power the most accurate decisions. Our mission is to eliminate identity fraud and ensure online trust across industries.

As a Staff Data Scientist for RiskOS, you will sit at the intersection of platform data science, fraud and risk analytics, and Generative AI. You will own end‑to‑end development of data‑driven solutions on the RiskOS platform—from heavy‑duty data exploration and cleaning, through modeling and GenAI agent design, all the way to production deployment and monitoring.

You will leverage your expertise in fraud and risk management to help develop and integrate robust detection and decisioning models, and your experience with Generative AI to design, evaluate, and operationalize LLM‑powered tools that improve analytics, workflows, and case investigations.

You will collaborate closely with engineering and platform teams to build scalable, production‑grade pipelines and services, and with product and risk leaders to ensure RiskOS delivers actionable insights, self‑serve analytics, and best‑in‑class fraud prevention at scale.

This is a highly collaborative, hands‑on technical leadership role for someone who enjoys owning complex data problems end‑to‑end and acting as a force multiplier for other data scientists and product teams.

What You'll Do

• Develop and implement advanced analytics on top of noisy, heterogeneous RiskOS data to understand user behavior, product usage, fraud patterns, and workflow effectiveness; translate findings into concrete product and risk strategy improvements.

• Architect and build scalable data pipelines and production ML workflows, collaborating with data engineering to ensure robust, reliable, and efficient data processing for both batch and streaming use cases.

• Lead the design, execution, and analysis of experimentation frameworks to optimize user journeys, feature adoption, and workflow performance across the RiskOS platform.

• Lead the creation and evaluation of Generative AI solutions (LLMs, agents, prompt‑based tools) that automate analytics, power case review and investigation assistants, streamline documentation, and enhance RiskOS workflows and reporting.

• Define rigorous evaluation frameworks for GenAI solutions, including offline benchmarks, human‑in‑the‑loop review, safety and hallucination checks, and impact measurement in production.

• Partner with platform and engineering teams to define and build core RiskOS data science infrastructure, including feature stores, model‑serving APIs, evaluation services, and monitoring frameworks for both traditional ML and GenAI systems.

• Own end‑to‑end deployment of production‑grade solutions: packaging models and GenAI workflows, integrating with RiskOS services, establishing SLAs, and instrumenting telemetry, alerting, and feedback loops.

• Develop and automate tools for model evaluation, stress testing, backtesting, and adversarial scenario simulation to ensure robustness and operational resilience—especially in high‑risk fraud and compliance contexts.

• Enable product and risk teams through self‑serve analytics and tools: build dashboards, template analyses, and GenAI‑driven assistants that help non‑technical users explore RiskOS data, tune workflows, and debug decisions.

• Collaborate cross‑functionally with product, engineering, risk, solution consulting, and customer‑facing teams to translate business requirements into data‑driven solutions and actionable insights, particularly for fraud and risk use cases on RiskOS.

• Mentor and provide technical guidance to other data scientists and analysts, modeling best practices in experimentation, software engineering hygiene, GenAI safety, and rigorous model evaluation.

• Ensure all solutions adhere to best practices in data privacy, security, and compliance, especially when handling sensitive PII and financial data in regulated fintech and public‑sector environments.

• Contribute to company‑wide standards for ML and GenAI explainability, risk evaluation, feature logging, and documentation, helping raise the overall AI bar across Socure.

• Communicate complex technical concepts and findings clearly to both technical and non‑technical stakeholders, including executive leadership and external partners.

What You Bring

• Master’s or PhD in Computer Science, Machine Learning, Statistics, Engineering, or a related quantitative field, or equivalent professional experience.

• 6+ years of hands‑on experience in data science, machine learning, or high‑scale data engineering roles, with a proven track record in fraud prevention, risk analytics, or complex decisioning systems.

• Strong experience applying Generative AI in production or near‑production contexts, including:

• Building and evaluating LLM‑based applications or agents (e.g., retrieval‑augmented generation, workflow assistants, data‑insight copilots).

• Prompt design and optimization, safety and guardrail techniques, and quantitative/qualitative evaluation of LLM outputs.

• Deep proficiency in Python and SQL, with hands‑on experience using ML frameworks such as scikit‑learn, XGBoost, TensorFlow, or PyTorch, plus modern GenAI/LLM tooling (e.g., OpenAI/Anthropic APIs, Hugging Face ecosystems, orchestration frameworks).

• Demonstrated experience building and maintaining scalable data pipelines and deploying ML models in production environments, ideally involving streaming or near‑real‑time data and modern data platforms (e.g., Databricks, Spark, PySpark, BigQuery, or similar).

• Solid understanding of data engineering concepts, including ETL, data warehousing, schema design, and distributed computing.

• Experience with platform‑oriented data science: working with feature stores, model‑serving infrastructure, CI/CD for ML, automated monitoring, and feedback collection workflows.

• Hands‑on experience wrangling messy, high‑volume datasets: designing robust cleaning, normalization, and quality‑control processes; reasoning under missing or biased data; and building reusable data abstractions for other users.

• Familiarity with privacy‑preserving ML techniques, secure data handling, and regulatory requirements in fintech, credit, or public‑sector environments is strongly preferred.

• Proven ability to collaborate effectively in cross‑functional, fast‑paced teams; strong communication skills with comfort presenting trade‑offs and recommendations to senior stakeholders.

• Product‑minded and outcome‑oriented: you care about how models and GenAI tools are used, how they shape user experience and risk posture, and how to measure their real‑world impact.

Preferred Qualifications

• Direct experience with fraud/risk modeling, identity verification, or trust & safety.

• Prior work on orchestration platforms, case‑management tools, or rules/decision engines.

• Experience mentoring senior ICs and setting technical direction for a small data science group.

Please note that we are unable to provide sponsorship for this role; now or in the future.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

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