Senior Customer Enablement Architect
Staff Data Scientist, Product Analytics
Company Overview:
Role:
Key Responsibilities:
- Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making.
- Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences).
- Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting).
- Drive self-service to enable a data-driven organization through documentation, education, and training
- Ensure data quality, security, and compliance within all analytical frameworks.
Qualifications/Skills:
- Must have items
- Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field.
- 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
- Proficiency in Python, SQL, and data visualization tools
- Ability to communicate complex findings to non-technical stakeholders
- Experience using generative AI tools to accelerate project development
- Nice to have items
- Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
- Experience with GCP (Google Cloud Platform) and Databricks
- Experience with customer support tools like Intercom, Zendesk, or similar
- Experience in healthcare analytics or bioinformatics
- Advanced expertise in machine learning, data visualization, and statistical analysis.
- Background in healthcare data compliance (HIPAA) and privacy standards.
To be a strong fit, you embody our Core Values:
- Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
- Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create calendar, actionable, human experience.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
- One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
- Radical Ownership, Relentless Execution:
- We don’t just ship– we own outcomes and drive results.
- We act with urgency and precision
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
- Mission Over Ego:
- We are ruthlessly aligned to our mission– and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
- Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
- We prioritize clinical precision– data must be right.
- We sweat the details because outcomes depend on them.
Why You'll Love Working With Us:
Staff Data Scientist, Product Analytics
Company Overview:
Role:
Key Responsibilities:
- Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making.
- Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences).
- Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting).
- Drive self-service to enable a data-driven organization through documentation, education, and training
- Ensure data quality, security, and compliance within all analytical frameworks.
Qualifications/Skills:
- Must have items
- Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field.
- 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
- Proficiency in Python, SQL, and data visualization tools
- Ability to communicate complex findings to non-technical stakeholders
- Experience using generative AI tools to accelerate project development
- Nice to have items
- Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
- Experience with GCP (Google Cloud Platform) and Databricks
- Experience with customer support tools like Intercom, Zendesk, or similar
- Experience in healthcare analytics or bioinformatics
- Advanced expertise in machine learning, data visualization, and statistical analysis.
- Background in healthcare data compliance (HIPAA) and privacy standards.
To be a strong fit, you embody our Core Values:
- Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
- Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create calendar, actionable, human experience.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
- One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
- Radical Ownership, Relentless Execution:
- We don’t just ship– we own outcomes and drive results.
- We act with urgency and precision
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
- Mission Over Ego:
- We are ruthlessly aligned to our mission– and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
- Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
- We prioritize clinical precision– data must be right.
- We sweat the details because outcomes depend on them.
Why You'll Love Working With Us:
Frontier AI Lab Account Executive
Frontier AI Lab Account Executive
Sr Staff Product Operations Manager
Sr Staff Product Operations Manager
Sr Staff Product Operations Manager
Sr Staff Product Operations Manager
Senior Data Scientist - Big Data R&D, Identity Graph & KYC
Why Socure?
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
About the Role
The Big Data R&D team develops cutting‑edge big data and graph‑based solutions for entity search, entity resolution, and identity matching that power Socure’s KYC and compliance products.
As a Senior Data Scientist I, you will lead the design and deployment of advanced ML and graph algorithms on large-scale PII datasets, own end‑to‑end projects from problem definition through production validation, and serve as a key technical partner to Product, Engineering, and Client‑facing teams. You will help define standards for feature engineering, experimentation, and data quality across our identity graph stack, with substantial impact on coverage, accuracy, and fairness.
What You'll Do
Own the design, development, and evaluation of machine learning, statistical, and graph-based algorithms for entity-resolution, identity trust scoring, and anomaly detection on massive datasets.
Architect and optimize graph-based identity representations (identity graph structure, linkage rules, clustering) to improve match rates, reduce false positives/negatives, and support downstream fraud and KYC models.
Build and maintain scalable data pipelines and feature stores in Spark/PySpark (or Scala), including data normalization, deduplication, and feature computation across large PII datasets in AWS/Databricks environments.
Lead A/B tests and offline/online experimentation for new models, features, and data sources; define success metrics, design experiments, and ensure rigorous validation before rollout.
Evaluate new internal and external data sources: explore signal quality, design backtests, quantify incremental value, and provide clear recommendations on vendor selection and integration.
Partner closely with product managers and engineers to translate ambiguous business and regulatory requirements (e.g., KYC coverage, watchlist matching) into concrete modeling and data roadmaps.
Provide deep analytical support to Socure’s compliance and regulatory product suite, including investigative analyses, root‑cause analysis for anomalies, and clear narratives for internal and external stakeholders.
Contribute to model governance and documentation: clearly explain model logic, data dependencies, limitations, and monitoring plans to internal risk/compliance stakeholders.
Mentor junior data scientists and engineers on best practices in data exploration, feature engineering, experimentation, and code quality.
Communicate complex technical concepts and trade‑offs in a concise, structured way to both technical and non‑technical audiences (e.g., product reviews, customer meetings, internal briefings).
What You Bring
Master’s degree with 3+ years of relevant industry experience, or Ph.D. with 1+ years of experience in applied ML / data science roles; background in Computer Science, Statistics, Mathematics, or related quantitative fields preferred.
Strong proficiency in Python (preferred) or Scala, including experience with ML libraries such as scikit‑learn, XGBoost, TensorFlow or PyTorch.
Extensive experience with Spark or PySpark and distributed data systems (e.g., AWS EMR, Databricks) working on very large, messy datasets.
Deep understanding of supervised and unsupervised learning, feature engineering, model evaluation, and experiment design (A/B testing, holdout strategies, stratification).
Experience developing production-quality data pipelines and automated workflows using Airflow or similar orchestration tools.
Practical familiarity with graph databases and/or graph frameworks (Neo4j, AWS Neptune, GraphFrames, DGL, PyTorch Geometric) and graph algorithms for clustering, link prediction, and community detection is strongly preferred.
Solid SQL skills and experience working with large-scale analytical data stores.
Experience in at least one of: identity verification, fraud detection, credit risk, or adjacent high‑stakes domains is a plus.
Demonstrated ability to lead medium‑to‑large projects end‑to‑end, make sound trade‑off decisions under ambiguity, and influence cross‑functional stakeholders with data and clear reasoning.
Please note that sponsorship is not available at this time; and that you must be located within 45 miles of a talent hub to be considered.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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