Who You Are

As an AI Controls Solutions Engineer, you'll play a critical role in operationalizing and scaling Phaidra's solutions for enterprise data center customers.

We are seeking a team member located in the following area: USA or Canada.

Responsibilities

You will work closely with the Technical Program Managers (TPMs) and Data Scientists (DSs), as the technical experts for Phaidra's customers. Your role is to use Phaidra's platform and tools to put AI into production.

This role can be broken down into four concrete areas of responsibility:

• You will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. This will require working closely with our Data Science team. You’ll understand the facility and configure our products according the facility and customer requirements. Then, you will commission and tune our products and assist in analyzing and triaging these systems in the support phase.
• You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers. You will translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team.
• You will provide ongoing support of deployed products, including support issue resolution and monitoring of performance. ****You will lead the deployment and support of multiple Solutions, perhaps in parallel. This includes resolving onboarding or support tickets by coordinating with the appropriate stakeholders or providing direct solutions. You will analyze the performance and viability of your engineered solutions, as well as troubleshoot, triage, and analyze issues with control systems and equipment. You will possess deep knowledge of Phaidra’s pipelines to effectively identify and address issues and actively manage risk.
• You will act as an internal and customer-facing SME on a range of initiatives, including the delivery of platinum support to customers, providing technical advice to research projects, and supporting sales and marketing efforts.

*This role can include 25% travel

Key Qualifications

• 5-10 years of work experience as a controls engineer, programmer, or equivalent.
• Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations
• Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics.
• Experience in controls design engineering, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus.
• Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems.
• Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges.
• Experience programming control systems with PLC, ladder logic, text, or block programming languages.
• Passion for problem solving and using scalable solutions to solve repeat problems.
• Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields.
• Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Phaidra's AI development tool for customer use cases.
• Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers.
• Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication.
• Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction.
• Supports peers and helps them to improve their work and does pairing sessions.
• Independently uses AI tools to improve workflows, automate repetitive tasks, and support onboarding and troubleshooting.
• Alignment with Phaidra's values: Agency, Velocity, Craft, & Truth.

Preferred Skills & Experience

• Experience with rapidly prototyping new technologies and converting into commercially viable products.
• Experience building, owning, and operating your own codebases/services.
• Experience architecting services within cloud platforms.
• Experience applying AI and ML in controls applications.
• Experience with statistics, analytics, etc.
• Experience with domain relevant optimization problems and solutions.
• Familiarity with markup languages like Xml, Json, or Yaml.

Onboarding

In your first 30 days...

• You will have a solid understanding of what Phaidra does and how we do it.
• You will have met with team members across Phaidra and started building relationships that will help you be successful at your job.
• You will have become proficient at navigating the Solution team’s processes and software tools.

By your first 60 days...

• You will introduce yourself to our customers
• You will understand our customer onboarding process
• You will dig into Mort, our project workflow tool
• You will build a toy system from scratch

By your first 90 days...

• You will participate in troubleshooting issues
• You will participate in customer onboarding and new system creation
• You will contribute to code repository
• You will create and refine business processes
• You will attend site visits

General Interview Process

All of our interviews are held via Google Meet, and an active camera connection is required.

1. Meeting with People Operations team member (30 minutes)
2. Meeting with Hiring Manager (60 minutes)
3. Meeting with Data Science team member (30 minutes)
4. Meeting with Technical Program Manager (30 minutes)
5. Culture fit interview with one of Phaidra’s co-founders (30 minutes)

Base Salary

US Residents:

• Tier 1 (Largest highest-cost metros): $95,725 - $143,587
• Tier 2 (Other major metros): $90,939 - $136,408
• Tier 3 (Mid-sized metro areas): $86,152 - $129,228
• Tier 4 (All other locations): $81,366 - $122,049

Canada Residents:

• Tier 1 (Vancouver): 99,793 CAD - 149,690 CAD
• Tier 2 (Toronto): 93,140 CAD - 139,710 CAD
• Tier 3 (Montreal): 86,487 CAD - 129,731 CAD
• Tier 4 (Smaller cities / rural areas): 79,834 CAD - 119,752 CAD

In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.

Job Description

Catering delivery does not get a second chance. There are forty people in a conference room, a meeting that starts at noon, and one shot to get hot food through a loading dock, past a security desk, up a service elevator, and set up on a table. That is a fundamentally different problem than dropping a burrito at a doorstep, and the industry has never built for it. We orchestrate that last mile across the country every day, at a volume and complexity most people never see. The software to do it consistently well does not exist off the shelf.

We are looking for a Director of Product to define and own the Delivery & Fulfillment Intelligence Platform — the system of record and the system of intelligence for every delivery on our network. The scope runs the full lifecycle: demand and capacity planning, promise and lead-time calculation, routing and dispatch, in-flight risk detection and intervention, handoff and setup, and the learning loop that makes the next delivery better than the last. You will build on our multi-year re-platform investment, which gives you modern primitives to work from and leaves the delivery domain itself open to define. This role sits within the Platform domain, reports to the VP of Product Management for Platforms, and comes with a dedicated engineering, data, and data science team. You will work in close partnership with Supply Chain Operations, Delivery Partnerships, CX Product, and Restaurant Technology. There is far more to this than a job description can hold, and we will go deep in the interview.

What You'll Do:

• Define the vision, strategy, and multi-year roadmap for the Delivery & Fulfillment Intelligence Platform, holding a clear line: this platform owns the decision and the data; the experience teams own how that decision reaches customers, drivers, and restaurants.
• Define the delivery domain from first principles — the canonical event and state model, telemetry and history, and the governed contracts every other domain will build against.
• Develop key capabilities such as order risk assessment and proactive intervention, building- and address-level intelligence that compounds with every delivery, decomposed lead-time and promise accuracy, and dynamic routing and orchestration that re-dispatches in real time when conditions change.
• Build capabilities that don't come off a shelf — demand and capacity forecasting, and network optimization that allocates delivery supply against forecasted demand under real cost, coverage, and reliability constraints.
• Partner with the Data organization on the foundation all of it depends on: instrumenting the lifecycle, defining the metrics that matter (on-time performance, promise accuracy, straight-through rate), and standing up the learning loop that closes the gap between what we predict and what actually happens.
• Drive the hard architectural and commercial trade-offs: what we build versus what we buy (ETA services, optimization solvers, telematics), and what belongs in a model versus a solver versus a rule.
• Partner with Supply Chain Operations, Delivery Partnerships, and Finance to critically evaluate if and when it makes sense to insource all or part of delivery logistics — a whole market, a single service tier, or a hybrid where the operation is ours and the labor is contracted. Build the case from real data, keep supply type a platform configuration rather than a rewrite, and be equally prepared to conclude the answer is no.
• Represent this work at the executive level, bringing a point of view into the room rather than a menu of options, and holding the distinction between tactical wins this quarter and structural investments that compound over years.
• Hire, lead, and grow the product team around this platform. You will start hands-on and build out from there.
• Travel to Boston quarterly for planning cycles, architecture reviews, and business reviews. Have fun building logistics infrastructure for a delivery problem nobody else has bothered to solve properly.

What You Have:

• 10+ years of product management experience, including 3+ leading product managers, with deep grounding in platform, infrastructure, logistics, or marketplace operations products. This is a define-the-domain role, not an execute-the-roadmap role; you will set direction across an ambiguous, high-stakes space with significant autonomy.
• Experience hiring, developing, and retaining strong product managers — and the judgment to know when to coach and when to take the pen yourself. You are a builder who leads, not a manager who reviews.
• A demonstrated track record owning fulfillment, dispatch, logistics, or supply-chain intelligence products at meaningful scale — last-mile delivery, freight, field service, on-demand marketplaces, or comparable physical-operations businesses where software makes decisions that move vehicles and people.
• Real depth in at least two of: routing and dispatch optimization, ETA and travel-time prediction, demand and capacity forecasting, risk scoring and anomaly detection, or geospatial data systems.
• The judgment to know which problems actually need machine learning and which need a solver, a rules engine, or simply better data — and the discipline to argue for the cheaper answer. You have shipped ML-backed products in production and understand calibration, training/serving skew, offline versus online evaluation, and what it takes to operate a model that makes decisions with money attached.
• The ability to engage senior engineers as a peer on event-driven architecture: event schemas, state machines, idempotency, service boundaries, API contracts, and durable workflow orchestration. You can reason about where a capability should live and why, and you write specifications an engineer can build from.
• Experience in multi-sided marketplaces where the supply you depend on is neither employed nor directly controlled by you — and the practical instincts that come from working with third-party partner networks, SLAs, rate cards, and capacity commitments.
• Deep analytic ability. You build the metrics framework yourself, you find the data quality problems before anyone reports them to you, and you do not accept a number you cannot reconcile.
• A track record of influencing peers and executives without authority across product, engineering, data science, operations, and commercial teams — and the organizational discipline to run a multi-workstream program across several engineering teams simultaneously.
• Comfort operating in a business with real operational history: you can distinguish what should be rebuilt from what should be left alone, and you can sequence a multi-year platform build so that it delivers value long before it is finished.
• Experience within food delivery, restaurant technology, or B2B logistics is a plus.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $229,000 – $321,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Job Description

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! 

ABOUT THE ROLE

Reporting to the Director of Product Marketing for Platform & Drupal, the Product Marketing Manager owns the positioning, messaging, launches, and feature-release support for Acquia's platform and Drupal solution, our PaaS plus Drupal offering for technical buyers (CTO, CIO, CISO). You turn product capability into the assets the field uses to win deals.

This role is a balance of strategy and fast paced execution but it is not an isolated content-production role. You decide where the message matters and make it sharp, and you use AI to handle the rest. You must have real Drupal experience; your credibility with this audience depends on it, and everyone on this team demos and presents on stage.

RESPONSIBILITIES

• Own positioning and messaging for the Cloud Platform and supporting products, from the narrative down to web pages, one-pagers, and solution briefs.
• Run launches end to end: messaging, assets, and field readiness.
• Own feature-release support across the PaaS portfolio.
• Support the competitive GTM: turn intel from Competitive & Market Intelligence into ready-to-use positioning, plays, and content. (They own the intel; you turn it into action.)
• Partner with the Drupal Evangelist and technical content lead on a cohesive content strategy, and pull that content into your GTM activation.
• Build sales enablement assets on a value-selling spine (Signal > Value > Action).

QUALIFICATIONS

• 5+ years in product marketing or a closely related role.
• Demonstrated Drupal experience (required): hands-on or deep exposure, enough to be credible with a technical audience.
• A strategist, not a content marketer. You think critically about the moments of impact and drive the positioning, rather than producing assets on a treadmill.
• AI-first ways of working. You use AI to move faster and automate low-value work, with a point of view on where it helps and where it doesn't.
• Presentation and demo skills. Everyone here presents and demos on stage; you are compelling live, in front of the field, customers, or a conference room.
• Strong, clear writing that makes technical material persuasive.
• Reliable launch execution; you can manage multiple launches and deadlines in a fast-paced environment.
• Experience at a DXP, CMS, PaaS, or open-source company.

PREFERRED QUALIFICATIONS

• Participation in the Drupal community.
• Developer or technical-buyer marketing.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! 

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.