Senior Lifecycle Marketing Manager - North/South Americas

Wise · Austin, TX, USA

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Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description As we continue to grow, we’re looking for a Lifecycle Marketing Senior Manager to own and elevate our Americas customer lifecycle strategy. Your Mission: You will hold the vision for how we communicate with customers in the Americas. You will bridge the gap between our high-level CRM strategy and tactical execution, ensuring our customers receive the right message, at the right time, through the right channel. Leading the Team: You will manage, mentor, and inspire a team of 2+ CRM professionals. You will foster a culture of experimentation, autonomy, and continuous learning, helping your team grow their careers at Wise. Define the Americas Strategy: You will own the end-to-end lifecycle strategy for our customers in NorthAm and LatAm. You will build sophisticated, automated journeys that drive activation, cross-sell and retention. Drive Commercial Impact: You will be responsible for key CRM metrics-improving conversion rates, reducing churn, and increasing lifetime value. You will use data to prove the value of your and your team’s work. Stakeholder Partnership: You will be the primary voice for Americas CRM across the company. You will partner deeply with NorthAm and LatAm Product Managers, Product Marketing, Regional Leads, Analytics, and Creative teams to ensure our communications are aligned with product roadmaps and customer needs. Qualifications About You: Experienced Leader: You have 5+ years of experience in CRM or Lifecycle Marketing, with 2+ years managing team members. You know how to balance "doing" with "delegating" and have experience managing people. Regional Expert: You understand the nuances of NorthAm and LatAm marketing — You go beyond simple translation; you understand the difference in messaging, tone, imagery, and value propositions. Data-Driven: You are comfortable diving into data to find opportunities. You understand cohort analysis, A/B testing rigor, and how to measure incremental lift. Analytical rigour: You are comfortable in a dashboard. You don’t just report numbers; you extract “the why” and translate it into a “what’s next.” Hands-on experience: You have a proven track record of executing with excellence in autonomy. You are as comfortable writing a local brief as you are presenting a long-term strategy to leadership. Technical Fluency: You have hands-on experience with enterprise CRM tools (preferably Braze) and are comfortable discussing data schemas, API triggers, and HTML/Liquid logic with CRM Tech engineers. Collaborative Influencer: You can build relationships with senior stakeholders in Product and Engineering. You are not afraid to push back when necessary to protect the customer experience and drive business value. Customer-Obsessed: You always put yourself in the customer’s shoes. You understand that "spamming" is not a strategy and fight for relevance in every interaction. Additional Information Desirable: Proficiency in SQL to self-serve data insights. Experience in a high-growth product-led, Fintech or SaaS environment. Experience working with localised campaigns across multiple regions/languages. For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Apply Shortlist Share More about the team Find out more about our team, how we work and other open roles. View the team Find out more about what we offer our employees From me days to mission days, sabbaticals to stock, and everything in between. For everyone, everywhere. We’re people building money without borders. Find out what you'll get if you join us. What we offer Join us For everyone, everywhere. We’re people building money without borders. View open roles Senior Lifecycle Marketing Manager - North/South Americas Austin Apply Our business Our story Our mission Our teams Our locations wise.com Life at Wise Our values How we work What we offer Diversity, equity & inclusion Early careers Early careers overview Programs & applications Scholarships WiseWomenCode In the news Blogs Press Policies Privacy policy Cookies policy Search Connect with us: © Wise Payments Limited 2023 Wise is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900507, for the issuing of electronic money. Career site system powered by SmartRecruiters Attrax

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