LocationRemote - IL, United States
Job CategorySUD Home
Employee TypeFT Non-Exempt

Description

Overview of the Engagement Specialist

At Wayspring, we believe consistent support can make a real difference in someone’s health journey. As an Engagement Specialist, you’ll work telephonically with members enrolled in our program, helping them stay connected to care through ongoing communication and encouragement. You’ll build trusted relationships over time, offering a steady and friendly presence as members work toward their goals as they navigate substance use disorder (SUD). This role is a great fit for someone who is personable, professional, and values meaningful interactions. You’ll support a specific health plan market(s) and use your communication skills to help members feel understood and supported. It’s a role where seemingly small moments of connection can lead to real progress.

Click Here to learn more about Wayspring!

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Responsibilities for the Engagement Specialist

Conduct text and telephonic outreach to members assigned to their caseload
Successfully contact members and review with them with an educational overview of Wayspring’s service offerings
Provide on-going engagement to members
Ensure members are connected to Wayspring clinical services
Incorporate recovery support themes into engagement
Regularly review member profile for SDoH and clinical updates
Initiate creative strategies to facilitate member contact
Maintain performance accountability around member engagement and participation and achieve performance targets
Adhere to Wayspring information security and privacy requirements
Other duties as assigned

Requirements

Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
Demonstrated ability working in a matrixed environment
The ability to communicate effectively and persuasively is required
Exceptional verbal communication skills, and effective presentation skills
Experience with CRM platforms or Electronic Health Record systems is preferred

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.

Benefit Summary

Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive

Comprehensive Medical, Dental and Vision Insurance options – including options for your pets!
Company funded HSA + Monthly Gym Allowance
Paid parental leave – all parents included!
Company paid short term disability, long term disability and life insurance
401k with company match
Premium Employee Assistance Program, inclusive of counseling sessions
Pardon and Expungement Scholarship Program
Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
Company 2 week paid sabbatical program!
Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!

Member Engagement Specialist, CES