Product Expert

Hex Technologies · NYC, SF,

Pay

$115k–125k

Setting

Remote

Apply Sign in to mark as applied ← Back to all jobs

Skip to main content 📊 AI analytics use case: how Mercor unlocked $100M in revenue 🤯 Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt 📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech" 📊 AI analytics use case: how Mercor unlocked $100M in revenue 🤯 Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt 📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech" 📊 AI analytics use case: how Mercor unlocked $100M in revenue 🤯 Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt 📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech" 📊 AI analytics use case: how Mercor unlocked $100M in revenue 🤯 Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt 📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech" 📊 AI analytics use case: how Mercor unlocked $100M in revenue 🤯 Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt 📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech" 📊 AI analytics use case: how Mercor unlocked $100M in revenue 🤯 Generative data apps: Gorgeous, interactive dashboards and apps you can build with just a prompt 📖 State of Data Teams 2026 discover key insights from data leaders 🙏 It's just "Hex"! Not "HEX" or "Hex dot tech" Platform Solutions Enterprise Resources Pricing Log In Get started Products Agentic notebooks Powerful, deep-dive analysis without the silos Conversational self-serve The best BI tool isn't just a BI tool Context Studio Build trust in data with semantic models and AI governance Hex CLI Control your analytics from the terminal Capabilities Exploratory analysis Go from quick question to deep analysis to data app in one place Embedded analytics Ship secure, customer-facing data experiences Data apps Build and share interactive dashboards and reporting Integrations Out-of-the-box connections and flexible APIs AI & agents Agentic workflows to empower your entire team Explore all solutions One connected system - infinite data answers By team Data leader Focus your team and scale answers Product Build your product with data, not gut feels Marketing Turn scattered data into clear growth opportunities Sales Clear pipeline. Confident forecasts Customer success Create a complete view of customer health Get started Switching to Hex A guide to getting started on agentic analytics Templates Jumpstart with pre-built projects Hex Foundations Video series Docs Resources and product guides Changelog Product updates Inspiration Blog From data teams to data teams Guides Learn how to do more with data, together Events Learn and connect with peers Customer stories Empowering the best data teams Partners Learn more about our partnerships Download The Data Leader's Guide to AI Analytics A practical roadmap for understanding and implementing AI to accelerate your data team and enable true self-service. OPEN ROLE Product Expert NYC, SF, or Remote (US) About the Role Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex. Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their questions, teach them the inner workings of Hex, and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base. As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex. You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform. This is not your typical monotonous Support role - you’ll be deep in the technical weeds helping users, hunting down (and squashing!) bugs, and getting creative with how to use Hex to solve complex user workflows. If you want to learn more about the Customer team, what we do, and how we work, please check out our team page! About You You will help ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle. Provide excellent customer support experience (via chat, email, and Slack) by combining deep user empathy, thoughtful insights, and helpful responses to user questions. Develop an understanding of the needs of the different types of Hex users and learn how to both apply that knowledge and anticipate their future questions. Beyond point-to-point work, you will develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos. Help us continue to build a product our users love by identifying product weaknesses and common pain points, providing feedback and suggestions to the Product team. Who you might be You might be a fit for this role if you have: 2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python Beyond-the-basics experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools. Developed analytical thinking ability to effectively troubleshoot complex problems A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems. You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders. A high rate of learning, natural curiosity, and eagerness to debate opinions to find truth. A passion for team work, and willingness to be patient, provide honest feedback, and help us build an awesome company culture. If based in SF or NYC, excited to work in office at least 2 days per week 🦄 Candidates might have: Experience in a user-facing technical capacity - maybe you’ve been a Data Consultant or a Customer Engineer Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between, with a demonstrated ability to stay up to date with new developments. In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The salary range for this role is: $115,000 - $125,000. The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process. By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy. Hex Technologies uses AI-assisted tools as part of our application review process, including for resume screening and fraud detection. These tools help our team evaluate applications and verify applicant information. All AI-generated recommendations are reviewed by a member of our recruiting team before any hiring decision is made. No application is automatically rejected based solely on an AI tool's output. About Hex Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp, Figma, Stubhub, Anthropic, and Gamma love Hex for our beautiful UI, agentic superpowers, and boundless flexibility. Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video and employee handbook to learn more about what it’s like to work at Hex. Your safety matters to us To protect yourself from potential scams, remember that Hex recruiters only contact you from @hex.tech email addresses or through official Hex LinkedIn accounts. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Hex. Be cautious of messages from other sources. Legitimate Hex recruiters will never ask for money, fees, or banking information before your first day. Hex will never extend a job offer without a live interview with a member of our team. If you're ever unsure about a communication, don't click any links. Visit hex.tech/careers directly for confirmed position openings. Hex Technologies uses AI-assisted tools as part of our application review process, including for resume screening and fraud detection. These tools help our team evaluate applications and verify applicant information. All AI-generated recommendations are reviewed by a member of our recruiting team before any hiring decision is made. No application is automatically rejected based solely on an AI tool's output. Made with ☕ 🥟 🍺 🍰 🔮 🔒 🥖 🍷 🛌 💜 🥨 🛹 🍤 🧄 🍞 🥥 ⛳ 🤞 🔊 🎧 🍩 on 🌎. COMPANY About Careers Customers Solutions Media kit Newsroom PLATFORM AI and agents Agentic notebooks Conversational self-serve Context Studio Hex CLI Exploratory analysis Embedded analytics Data apps Integrations Changelog RESOURCES Pricing Switching to Hex Enterprise Docs Blog Events Templates Compare Trust Center Status CONNECT Contact sales Request a demo Technical support LinkedIn X (Twitter) YouTube © 2026 Hex Technologies Inc. Privacy policy Terms & conditions Modern slavery statement Opt out of tracking

Listed by Hex Technologies for a position based in the United States. Employers on this board attest they are hiring domestically.