Operations Analyst, Demand Operations & Service Quality

Waymo · San Francisco, CA, USA

Pay

$130k–160k

Setting

On-site

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Why Waymo Working at Waymo Teams Early careers How we hire Open roles Visit Waymo.com Operations Analyst, Demand Operations & Service Quality MOUNTAIN VIEW, CALIFORNIA, UNITED STATES | SAN FRANCISCO, CALIFORNIA, UNITED STATES FULL-TIME OPERATIONS 5132 Apply now Add to favorites View favorites Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. The Demand Operations & Service Quality team drives conversion, retention and utilization within local markets via metrics design and oversight, issue mitigation, and key demand opportunities. The Ops Analyst, Demand Operations & Service Quality will provide analytical and operational support across the entirety of the Demand Ops & Service Quality team, with a focus on understanding top rider pain points, building dashboards for Ops Managers to self-serve data, investigating escalated metrics, and supporting marketplace enablement. This role reports to the Head of Demand Operations & Service Quality. You will: Lead analytical reporting cadences for the Demand & Service Quality Operations team - preparing key reports, diagnosing issues, and identifying opportunities for improvement Drive key projects to deep dive on operational challenges and improve business outcomes; support local operations managers with insights to elevate the service in their markets Design and develop metrics & dashboards to enable operations managers to understand and self-serve data; leverage AI to improve data analysis efficiency Create opportunities to upskill local operations managers in data analysis Communicate business results and insights to cross-functional partners and leadership Partner with cross-functional teams (e.g., Product Data Science, Product Management, User Research, etc.) to gain alignment on opportunities You have: 5-10 years of experience in analytical roles, with a keen interest in advocating for the solutions your analysis produces Analytical rigor: Exceptional data visualization, quantitative, and analytical modeling skills (e.g., expert level in SQL, Excel / Google Sheets required) and the ability to build data-driven business cases to make operational improvements Strong communication skills: Exhibit comfort presenting to senior leadership and mastery in collaborating across stakeholder groups Bridge between data & operations: Ability to bridge gaps between Data Science and Operations teams to ensure insights drive operational success and continuous improvement Curiosity! Unending curiosity about the metrics you set out to investigate and a desire to keep pulling the thread until you’ve figured out what’s going on Comfort with Ambiguity: Thrive in a "0 to 1" environment by bringing structure to messy, undefined data and building foundational reporting frameworks from the ground up. Knowledge Multiplier: Go beyond individual contribution by serving as our analytics expert and teaching our team how to effectively deploy AI tools to upskill and elevate our collective data literacy. Bachelor’s degree (Business, Operations, Data Science, Mathematics or related field). We prefer: Experience in a high-growth technology or mobility company Expert-level SQL skills to query and model complex datasets, with experience building intuitive, ad hoc dashboards for operational self-service Familiarity with Python, R, or similar statistical programming languages is a plus Previous leveraging data to drive operational improvements Previous experience in AV, mobility technology, urban planning or transportation. Travel requirements: Candidates should be willing and able to travel up to 10% to visit local markets. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $130,000—$160,000 USD We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.) Share Share Job Alerts Sign up to receive tailored job alerts delivered straight to your inbox! First Name (required) Last Name (required) Email (required) Choose departments and locations you're interested in: Finalize your job alert by selecting criteria from the dropdowns below. You can select multiple options from each dropdown by returning to the combobox and re-entering the list of options. Submit at the end to create your job alert. Departments OPERATIONS Locations MOUNTAIN VIEW, CALIFORNIA, UNITED STATESSAN FRANCISCO, CALIFORNIA, UNITED STATES Notify me By submitting your email address, you agree to our Candidate Privacy Policy. The data you enter will be retained for two years (four years in California), unless you delete it before that time. You may unsubscribe from job alerts or remove your data from the system at any time. Related Job Openings Senior Business Intelligence Analyst Mountain View, California. San Francisco, California Senior Business Intelligence Analyst, Growth Mountain View, California. San Francisco, California Strategy & Ops Manager, Marketplace & Demand Ops Enablement Mountain View, California. San Francisco, California Demand Operations Manager - San Francisco San Francisco, California Quick Links How We Hire Our Benefits Some of our Benefits Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Previous Next Learn more Ready to Apply? To ensure thorough consideration of each application, candidates may submit up to 5 job applications within a 60-day period. We encourage you to carefully review job descriptions and apply to positions that best match your skills. Applications beyond this limit will not be considered. 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