Demand Operations Manager - San Francisco

Waymo · San Francisco, CA USA

Pay

$187k–196k

Setting

On-site

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Why Waymo Working at Waymo Teams Early careers How we hire Open roles Visit Waymo.com Demand Operations Manager - San Francisco SAN FRANCISCO, CALIFORNIA, UNITED STATES FULL-TIME OPERATIONS 4931 Apply now Add to favorites View favorites Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. As the Demand Operations Manager, you will sit at the intersection of fleet technology, rider experience, and urban diplomacy. Your mission is to scale the Waymo Driver across multiple markets by leveraging sophisticated internal tools to harmonize fleet supply with rider demand. You will be the primary architect of our "ground truth" strategy ensuring that our autonomous fleet is pre-positioned effectively, that pickup and drop-off (PUDO) performance is seamless, and that our presence in the community is viewed as a net positive. This role requires a unique blend of operational rigor, data-driven decision-making, and the ability to consult with internal and external stakeholders to de-risk our expansion while maximizing rider satisfaction. In this role, you will report to a reports to Market Operations Lead You will: Rider Experience: Monitor, mitigate, and respond to service quality issues based on data, rider, and community feedback to ensure a superior and seamless service environment. Strategic Pre-positioning: Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories. PUDO Performance: Own the end-to-end Pickup and Drop-off experience at top venues. Analyze performance data to identify friction points, implement operational fixes that improve safety and efficiency at the curb, and work with external partners to enhance the experience. Event Management: Lead the operational planning for high-traffic city events, creating specialized staging and PUDO strategies that prioritize rider experience while adhering to local regulations. Cross-Functional Collaboration: Partner with internal teams (i.e. Product, Public Affairs, Mapping) to ensure that our technical capabilities align with the localized needs of the communities we serve. Community Integration & Risk Mitigation: Partner with Marketing, Public Affairs, and local stakeholders to establish high-impact relationships that proactively de-risk negative operational impacts while positioning the Waymo Driver as a safe, reliable, and considerate neighbor. You have: Experience: Bachelor’s degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management. Market Scaling: Proven track record of managing operations across multiple markets or complex urban environments. Stakeholder Management: Exceptional ability to negotiate and consult with external partners, including city officials, event organizers, and community leaders. We prefer: Industry Background: Experience in the Ride-sharing, Autonomous Vehicle (AV) space or high-growth TNC (Transportation Network Company) industry. Urban Diplomacy: Background in urban design, transit planning, or public policy with a focus on mitigating community impact in high-density areas. Management Consulting Background: Prior experience in management consulting or strategic operational consulting, with a focus on structured problem-solving and navigating ambiguous environments. Large-Scale Event Experience: Proven ability to manage high-stakes logistics for major city events (sports, festivals, political summits). Ride-Sharing Experience & Market Health Monitoring: Proven expertise in optimizing ride-sharing customer experiences by leveraging advanced data analytics to monitor market health, identify demand trends, and implement proactive service quality interventions. Travel required: 10% The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $187,000—$196,000 USD We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.) Share Share Job Alerts Sign up to receive tailored job alerts delivered straight to your inbox! First Name (required) Last Name (required) Email (required) Choose departments and locations you're interested in: Finalize your job alert by selecting criteria from the dropdowns below. You can select multiple options from each dropdown by returning to the combobox and re-entering the list of options. Submit at the end to create your job alert. Departments OPERATIONS Locations SAN FRANCISCO, CALIFORNIA, UNITED STATES Notify me By submitting your email address, you agree to our Candidate Privacy Policy. The data you enter will be retained for two years (four years in California), unless you delete it before that time. You may unsubscribe from job alerts or remove your data from the system at any time. Related Job Openings Regional Fleet Readiness Manager - WEST Mountain View, California. San Francisco, California Fleet Vendor Performance Manager San Francisco, California Administrative Business Partner Mountain View, California Operations Partner Manager Mountain View, California. San Francisco, California Quick Links How We Hire Our Benefits Some of our Benefits Health and wellness Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs. Financial wellness Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts. Flexibility and time off Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave. Previous Next Learn more Ready to Apply? To ensure thorough consideration of each application, candidates may submit up to 5 job applications within a 60-day period. We encourage you to carefully review job descriptions and apply to positions that best match your skills. Applications beyond this limit will not be considered. First Name (required) Last Name (required) Email (required) Phone Number (required) Resume (required) Accepted formats: PDF, DOC, DOCX, RTF, ODT, XML, DOT, PNG, GIF, JPG, JPEG, ZIP Cover Letter Accepted formats: PDF, DOC, DOCX, RTF, ODT, XML, DOT, PNG, GIF, JPG, JPEG, ZIP Website LinkedIn Profile How did you hear about this opportunity? 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