Customer Success Manager, Key Accounts

Stripe · San Francisco, CA

Pay

$90k–140k

Setting

On-site

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Opportunity Compatibility Emerging talent Open roles Roles at Stripe / Role details Customer Success Manager, Key Accounts Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage one of our largest customers. The CSM for our Key Accounts team will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product 3+ years of experience in payments and/or fintech Strong business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders Preferred Qualifications Experience with consumption-based SaaS products In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits The annual US base salary range for this role is $220,300 - $330,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. We look forward to hearing from you. At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. Apply now Please find our California applicant personal information notice here. Company Stripe Team Customer Success Office locations New York, Seattle, South San Francisco HQ Employment type Full time Apply for this role Products and pricing Pricing Atlas Authorization Boost Billing Capital Capital for platforms Checkout Climate Connect Crypto Crypto Onramp Data Pipeline Elements Financial Connections Global Payouts Identity Invoicing Issuing Link Managed Payments Payment links Payment methods Payments Radar Revenue Recognition Stripe Sigma Subscriptions Tax Terminal Treasury Treasury for platforms Usage-based billing Solutions Enterprises Startups Agentic commerce Crypto Ecommerce Embedded finance Finance automation Global businesses In-app payments Marketplaces Money management Platforms SaaS AI companies Creator economy Gaming Hospitality, travel, and leisure Insurance Media and entertainment Nonprofits Professional services Public sector Retail Developers Documentation API reference API status API changelog Libraries and SDKs Stripe Projects Developer blog Integrations and custom solutions Stripe App Marketplace Stripe Partner ecosystem Professional services Resources Product roadmap Guides Customer stories Blog Community Sessions annual conference Privacy and terms Prohibited and restricted businesses Licenses Sitemap Cookie settings Your privacy choices More resources Company Careers Newsroom Stripe Press Contact sales Support Get support Managed support plans CA residents: +1 888 926 2289 Sign in United States(English) © 2026 Stripe, LLC.

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