Tech Ops Team Lead
Stripe · Bengaluru, IN
Pay
Not listed
Setting
On-site
About StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.What you’ll doYou will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.ResponsibilitiesChampion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automationLeverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholdersUtilize data as a core tool for guiding people management strategies and optimizing team productivityPlay a key role in weekly business reviews (WBR), using data to lead discussions support decision-makingManage capacity and scheduling, dividing and assigning work between team members.Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.Ensure your team has strong data analysis and Technical skills needed to be successful in their role.Setting clear goals and expectations for individual and team performance.Foster a culture of continuous improvement to refine team processes and procedures.Support recruitment and hiring initiatives.Coach and mentor individuals to meet career via structured career development conversations.Provide continuous performance feedback and facilitate periodic formal performance reviews.Drive and own initiatives that make the team a warm and welcoming place to work.Keep the team engaged and motivated towards their work.Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum requirementsBeen performing well in your current role for a minimum of 12 months**9+ years experience and at least 1-2 + years experience leading operations teamsSQL, Data Analysis and Payments Reconciliation SkillsStrong Ownership mindset and ability to get the team unblocked with internal/external helpExcellent interpersonal and communications skillsExemplary planning and time management skillsProven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve resultsPrevious experience mentoring others and are able to constructively provide feedback to others.Ability to motivate the team and keep them engaged in an otherwise structured processProven ability to be subject matter expert in the relevant line of businessPreferred qualificationsPrevious experience in a team lead or people management rolePrior experience in Reconciliation and operations data analysis
Listed by Stripe for a position based in the United States. Employers on this board attest they are hiring domestically.