IT Systems Administrator Intern

Neuralink · Austin, Texas, United States

Pay

$25/hr

Setting

On-site

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Back to jobs IT Systems Administrator Intern Austin, Texas, United States; South San Francisco, California, United States Apply About Neuralink: We are creating devices that enable a bi-directional interface with the brain. These devices allow us to restore movement to the paralyzed, restore sight to the blind, and revolutionize how humans interact with their digital world. Team Description: For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording processing, and many other functions. The team builds critical systems and processes that safely accelerate our progress along the company's critical path. Job Description and Responsibilities: Neuralink is looking for a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across our Fremont campus. In this role, you will focus on Helpdesk T1 and T2 support, handling day-to-day tickets, device troubleshooting, and user onboarding and offboarding — while also having the opportunity to collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects. Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji) Support user onboarding and offboarding processes including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra) Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed Assist with hardware asset management including inventory tracking, asset tagging, and lifecycle documentation Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security Required Qualifications: Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience counts) Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP Strong communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members Preferred Qualifications: Prior Helpdesk, IT support, or customer-facing technical support experience (internship, part-time, or volunteer experience welcome) Familiarity with an MDM platform such as Jamf, Intune, or Kandji Experience with Google Workspace, Slack, or Zoom administration Basic scripting knowledge in Python, Bash, or PowerShell for automating routine IT tasks Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management Experience in a regulated environment or awareness of data privacy best practices (HIPAA, PII handling) Expected Compensation: The anticipated hourly rate for this position is listed below. Hourly Flat Rate: $25/Hr USD What We Offer: Full-time employees are eligible for the following benefits listed below. An opportunity to change the world and work with some of the smartest and most talented experts from different fields Growth potential; we rapidly advance team members who have an outsized impact Excellent medical, dental, and vision insurance through a PPO plan Paid holidays Commuter benefits Meals provided Equity (RSUs) *Temporary Employees & Interns excluded 401(k) plan *Interns initially excluded until they work 1,000 hours Parental leave *Temporary Employees & Interns excluded Flexible time off *Temporary Employees & Interns excluded Get new jobs like this in your inbox We'll email you when Neuralink posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School* Select... End date month* Select... End date year* Add another We look for evidence of exceptional ability. Please provide us with 3-4 examples highlighting your exceptional ability, using quantitative metrics to display the impact on a product/project related to the requirements of the position you are applying for. Each bullet should be very concise— no longer than 3-4 sentences each and should capture the problem, solution, and result. We recommend starting with an action word (designed, led, built, promoted, launched, created, etc.) and be sure to include technical detail. This is your moment to WOW us! NOTE: Answering this question fully is the most important part of our interview process. First example:* Evidence of exceptional ability is one of our core values. Second example:* Third example:* Do you have prior internship or co-op experience?* Select... What year will you graduate?* Select... LinkedIn Profile* Additional Link Include a link to any additional content (e.g. personal website, Github, portfolio, etc.) Preferred Pronouns Are you currently authorized to work in the United States? * Yes No Will you, at any point, require employer sponsorship to work in the United States? * Select... I understand that this position requires me to work on-site. * Yes At this time we do not offer relocation assistance to interns. If hired, are you able to relocate on your own if you are not based locally? * Select... Which onsite location would you like to apply to?* Select... What intern season are you interested in?* Select... Please choose the season that most accurately reflects your availability. The option(s) above currently reflect(s) what the hiring team is actively interviewing for. Ideal start date in office* How did you hear about us? * Neuralink Show & Tell Campus Recruiting (please specify) Company Website Event / Conferences - Industry Event - Recruiting Friend or Family (non-employee) LinkedIn Monkey MindPong News/Media Referred by Neuralink employee (name below) YouTube Other (please specify) Please specify Submit application Powered by

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