Sr. Customer Success Manager

Cato Networks · New Jersey, United States

Pay

$160k–200k

Setting

On-site

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By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Read our cookie policy here. Cookies Settings Accept All Cookies Platform Solutions Customers Partners Company Resources Login Product Demo Contact us Home Join our Journey At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple. ALL JOBS Customer Success Sr. Customer Success Manager Location: New Jersey, United States Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. Curiosity - you have a desire to truly understand our customers' business needs. Creativity - you can find a sustainable path to yes. Empathy - you connect at a human level with our customers and you genuinely care Responsibilities: Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering) Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells Requirements: 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company Experience in full commercial negotiations as well as some technical escalation Experience and exposure working with networking or security software solutions Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner) Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders Must be very well organized and able to work effectively in a nimble and fast-paced environment Effective problem solver, shows ownership and wants to see issues resolved Comfortable working within a geographically distributed team for a hyper-growth global organization Must be located within the Bay Area, CA, United States Ability to travel up to 25% of the time Prior Experience: Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.) Switching SD-WAN Firewalls, Proxy Secure Web Gateway/CASB/DLP Identity Management (SSO, SAML, LDAP, etc.) Threat protection mechanisms (IPS, AM, etc.) Load Balancing Networking protocol analysis (TCP, UDP, IP, ICMP, etc.) WAN, MPLS A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply. Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. #LI-MR1 Social Media ISO 27001 Certified SOC2 Approved GDPR Compliant Platform Platform Architecture Core components Design Principles AI-powered SASE Platform Features AI Security AI Security for End Users AI Security for Applications Agentic AI Security Optimized Networking Software Defined WAN (SD-WAN) Cato Neural Edge Cloud Datacenter Integration Digital Experience Monitoring (DEM) Threat Prevention Firewall-as-a-Service (FWaaS) Secure Web Gateway (SWG) Intrusion Prevention System (IPS) Malware Prevention DNS Security (DNS) Remote Browser Isolation (RBI) IoT/OT Security Detection and Response Extended Detection and Response (XDR) Endpoint Protection (EPP/EDR) Data and App Protection Cloud Access Security Broker (CASB) Data Loss Prevention (DLP) Zero Trust Network Access (ZTNA) Cato Browser Extension Unified Management Management Application (CMA) Platform API Solutions Solutions AI Security Next Gen Networking Zero Trust Security (SSE) Universal ZTNA SASE Convergence Use cases Network Modernization Security Consolidation Security AI Adoption Business Transformation AI & Security AI-Powered Security AI-Powered Platform Managed Services Managed SASE Managed XDR Intelligent Last-Mile Management Hands-Free Management Site Deployment Partners Partners Service Provider Cloud Providers MSP Reseller Agent Cato Integration Hub Quick Links Partner Portal Partner Onboarding Managed SASE Customers Company Company Leadership Board Investors News Careers Corporate Governance Legal Documents Cookie Notice Annual Equal Pay Report – Israel Resources Learn What is SASE? What is ZTNA? What is SD-WAN? What is AI Security? Explore Blogs Library Glossary CATO Community Take Action SASE RFP Template Book 1:1 Demo Get Certified Security Research CATO Cyber Threats Research Lab Rapid CVE Mitigation Cybersecurity Masterclass Threat Research Reports Upcoming Events Contact us Request a Demo Support Customer Login Copyright © 2026. All rights reserved. Business Continuity Cato Networks Privacy Policy Security, Compliance and Privacy Cookie Notice

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