Relationship Manager
Qure.ai · Lagos, Lagos
Pay
Not listed
Setting
On-site
Qore Technologies Limited | Full time
Relationship Manager
Lagos | Posted on 05/31/2026
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Job listing Job details
Job Information
Job Opening ID
305
Title
Team Member
Date Opened
05/31/2026
Closing date
12/31/2026
Job Type
Full time
Location
Lagos, Nigeria
Industry
Technology
City
Lagos
State/Province
Lagos
Country
Nigeria
Zip/Postal Code
01001
Work Experience
2 years
Job Description
Serve as the first point of contact for all customer operational issues and requests.
Log, categorise, prioritise, and track cases on the service desk platform with proper categorisation, reproducible issue detail, and correct routing.
Ensure clean escalation and closure notes for every ticket.
Coordinate with Product Support and Engineering for deeper investigations on complex issues.
Maintain proactive communication with customers throughout the resolution lifecycle, providing timely status updates and expected resolution timelines.
Participate in daily and weekly service review cadences and contribute to operational reporting.
Flag recurring or systemic issues to the RM Team Lead for escalation and root cause analysis.
Maintain up-to-date client records including contact details, product subscriptions, and interaction history.
Surface client sentiment, recurring pain points, and operational insights to the CSM team to support strategic engagement.
Requirements
Requirement:
BSc in Accounting/Accountancy or a similar numerate discipline will be preferred.
2+ years of experience in B2B Relationship Management, Customer Support, Customer Success, Customer Relations, Customer Experience, Customer Operations, Technical Support, or Product Support role.
Strong problem-solving and communication skills with familiarity with ticketing tools and service processes (ITIL-aligned discipline).
Ability to handle pressure and manage multiple customers concurrently.
Proficiency with service desk/ticketing platforms (e.g., Freshdesk, Zoho Desk, or similar).
Key Outcomes/KPIs:
SLA adherence – response and resolution targets met consistently.
Ticket quality – proper categorization, reproducible issue detail, correct routing.
First-contact resolution rate (where applicable).
Customer communication quality and timeliness.
Volume of open vs. closed tickets per reporting period.
Internal escalation response time and follow-through rate.
Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:
Very Competitive & Rewarding Pay
Flexible work option (Hybrid)
Paid Lunch for onsite work
Lifelong Learnings
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Listed by Qure.ai for a position based in the United States. Employers on this board attest they are hiring domestically.