Benefits Operations Specialist - EMEA
Remote · Remote-EMEA
Pay
$35k–79k
Setting
Remote
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Benefits Operations Specialist - EMEA
Remote-EMEA
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About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you’re not interested in interviewing for a role that isn’t currently open, we kindly ask that you wait until an active position aligns with your career goals.
We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2025 and beyond. This posting is part of our Future Opening pipeline initiative, which helps us connect with outstanding professionals early on.
By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. Being part of our Evergreen Pipeline means staying top of mind for future roles that align with your skills and experience. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.
What this job can offer you
This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.
This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.
On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.
You will report to our Benefits Operations Manager.
What you bring
Provide delightful support to Employees and Clients re: Benefits in multiple areas
Benefits plans key attributes, including pricing, coverage and claims
Benefits plans enrolment and unenrollment
Benefits invoicing / billing
Benefits Remote platform
Benefits vendors’ platforms
Process and solve tickets and escalations in Zendesk/e-mail
Execute with care and precision data related tasks (preparation, entry, download etc.)
Help define/detail and execute on Standard Operating Procedures
Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
Maintain the operations process documents and be able to find automation possibilities to streamline process
Constantly research and systematically distill written knowledge in Notion
Be able to go from “scout to scale” and actually start things up and get things done
Be an internal and external champion of Remote's values and Benefits team's goals
Key Responsibilities
Experience in HR Operations Employee Benefits ideally in the context of delivering PEO services
Obsessed to provide an excellent customer service experience
Strong organizational and time management skills
Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
Ability to work in a fast-paced environment and multi-task effectively across various tech tools
Writes and speaks fluent English
Embraces AI and automation to work more efficiently
It's not required to have experience working remotely, but considered a plus
Practicals
You'll report to: Benefits Manager
Team: Operations - Benefits
Location: EMEA
Start date: As soon as possible
Application process
Interview with recruiter
Interview with Manager, Benefits Operations
Interview with Senior Manager, Benefits Operations
Bar Raiser Interview
Employment Verification Check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
The annual salary range for this full-time position is
$35,250 - $79,300 USD
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
budget towards co-working spaces, learning and wellness (including gym memberships)
mental health support services
stock options
home office budget & IT equipment
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
Please note we accept applications on an ongoing basis.
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When you apply to a job at Remote on this site, the personal data contained in your application will be collected by Remote, which consists in a network of legal entities. However, for data protection purposes the entities in control of all personal data processed in connection with your application are:
Remote Europe Holding, B.V., a company registered in the Netherlands under number 7403597, at Kraijenhoffstraat 137A, 1018RG Amsterdam, The Netherlands; and
Remote Technology Services, Inc., a company registered in the United States of America under number 7988145 at 2261 Market St STE 86540 San Francisco, CA 94114;
collectively referred to as 'Controller'.
Controller’s data protection is handled by our Data Protection Officer, who can be contacted at dpo@remote.com. Your personal data will be processed under Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) for the purposes of managing the Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of GDPR as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
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We'll review your public LinkedIn profile, and this may influence our decision to proceed with your application.
If your application is successful, the Controller will make an offer for employment which may be conditional on you passing a few additional checks, such as an ID verification check and employment history check. We conduct these checks via Veremark Ltd (United Kingdom) and Persona Identities, Inc. (USA). You will receive an additional notice if and when the Controller requires these checks.
Your personal data will be retained by the Controller as long as the Controller determines it is necessary for its legitimate interest under 6(1)(f) of GDPR ****(to evaluate your suitability for the role you are applying for) but in any event for no longer than a year.
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This Notice at Collection describes the categories of personal information that Remote ("the Business") collects about California residents in their capacity as job applicants and the purposes for which that information is used.
Categories of Personal Information Collected
We collect the following categories of personal information:
Personal identifiers: Such as your name, email address, phone number, Linkedin profile, country and city, IP address.
Professional or Employment-Related Information: Such as your resume/CV, cover letter, work history, professional references, information about skills and abilities, accomplishments and awards, training and development information, performance evaluation information, previous employment information and employment termination information.
Work eligibility information: Such as work eligibility status, existence of a non-compete.
Other information: Job interview notes, transcripts, assessment results, evaluation related to your application and any other information you provide in connection with the recruitment process.
Education Information: Such as degrees, diplomas, certifications, and educational background.
Geolocation information: Such as IP addresses from which we can determine your general location.
Sensitive Personal Information
Protected characteristics: Such as sex, pronouns, disability status, race, gender identity through voluntary self-disclosure.
Physical or Biological information: If we use video interviewing tools, we may process your audio and visual information.
Precise geolocation: Derived from your IP address (if precise)
Remote does not sell or share any of the categories of personal information listed above.
Purposes for Collection and Use
The information above is collected and used for the following purposes:
Recruiting and Hiring: To evaluate your qualifications for the position for which you applied and to communicate with you throughout the application process.
Inclusive Hiring: To ensure our hiring process is inclusive, complies with applicable law and regulations, and that people of all backgrounds are represented in our talent pool.
Verification: To verify your candidacy information, identity and legal right to work in respective country. Employment verification involves contacting past employers and may also include contacting listed references.
Legal Compliance: To comply with applicable law and regulations including state and federal laws, such as equal employment opportunity reporting requirements.
Security: To prevent and detect fraud and investigate security incidents.
Selling or Sharing of Personal Information
Remote does not "sell" or "share" (as those terms are defined by the CCPA) the personal information of job applicants to third parties. We only disclose specific pieces of information to service providers (e.g. Greenhouse) for the specific business purposes described above.
Retention Periods
We retain all categories of personal information for as long as is reasonably necessary to fulfill the recruiting and hiring purpose for which it was collected but in any event for no longer than a year, or as required by applicable law.
Your Rights and More Information
For more details on your rights under the California Consumer Privacy Act—including your Right to Know, Right to Delete, and Right to Correct—please visit our CCPA/CPRA Privacy Policy.
Third Parties that Control the Collection of Personal Information
In some instances, not only Remote may control the collection of your personal information as job applicant. For certain parts of the application process, the following third parties may control the collection of your data:
Successful Application Checks: If your application is successful, Remote will make an offer for employment which may be conditional on you passing additional checks.
ID and Employment Verification: These checks, including ID verification and employment history, are conducted via Veremark Ltd (United Kingdom) and Persona Identities, Inc. (USA).
Direct Collection: These third parties may control the collection of personal information directly from you to perform these specific verification services.
Additional Notice: You will receive an additional notice (Notice at collection) from the these third parties if and when Remote requires these specific checks.
Cooperation: These third party service providers are required by contract to cooperate with Remote to enable your CCPA rights.
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Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences.Through the below self-identification survey, we invite you to share your demographic information.
This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool.
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Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.
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