Provider Growth & Success Manager (Ohio)

Wonderschool · Remote

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Back to jobs Provider Growth & Success Manager (Ohio) Remote Apply About Wonderschool Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure. We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations. Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact. Position Summary This role blends customer success, business consulting, and operational enablement - owning the end-to-end lifecycle from onboarding through growth and expansion. You will work closely with business owners to improve performance across key levers including revenue growth, operational efficiency, and long-term sustainability. Success in this role requires strong business judgment, structured problem-solving, and the ability to influence outcomes through both direct engagement and scalable systems. Responsibilities Drive Provider Success & Growth Support providers across their full lifecycle - from onboarding and launch to ongoing growth and expansion Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability Serve as a trusted advisor, guiding providers through challenges and opportunities Coaching & Business Enablement Coach providers on small business fundamentals, including pricing, budgeting, and financial planning Support providers in building sustainable operations, including staffing and long-term growth strategies Help providers develop strong program positioning, parent communication, and community engagement Guide providers in setting and achieving measurable business goals Licensing & Compliance Support Guide providers through state licensing requirements and regulatory processes Support preparation for inspections and ongoing compliance Assist with business setup tasks such as documentation, registration, and operational readiness Ensure providers meet required standards to successfully launch and operate Product Adoption & Technical Onboarding Lead onboarding and training for Wonderschool’s platform and tools Help providers adopt key features that improve efficiency, enrollment, and revenue Deliver live trainings, walkthroughs, and ongoing support for non-technical users Identify gaps in adoption and proactively drive deeper product usage Marketing & Enrollment Growth Support providers in building and managing enrollment pipelines Guide branding, local visibility, and digital presence (including marketplace listings and reviews) Coach providers on converting inquiries into enrollments and improving parent engagement Help providers execute local marketing strategies and community outreach Field Engagement & Community Building Conduct regular in-person visits and host trainings across the region Facilitate group sessions, workshops, and Wonderschool Academy programs Represent Wonderschool in the field at events and community engagements Travel regularly to support provider success and relationship-building Cross-Functional Collaboration Maintain accurate provider records and insights in internal systems Partner with Sales, Support, Product, and Engineering to improve provider experience Surface trends, challenges, and opportunities from the field to inform product and process improvements Required Qualifications 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles Experience working with small business owners or entrepreneurs Background in management consulting, strategy, or operations roles Experience in marketplaces, SaaS, or platform-based business models Familiarity with regulated industries (e.g., healthcare, education, financial services) Experience with CRM and analytics tools (e.g., HubSpot, Salesforce) Track record of driving measurable business outcomes across a portfolio Willingness and ability to travel regularly within the region - MUST be located in Ohio Preferred Qualifications Experience working in regulated industries (childcare, education, healthcare, or similar) Familiarity with licensing or compliance processes Experience with SaaS onboarding or implementation Experience using CRM tools (e.g., HubSpot) Experience coaching or mentoring business owners Location In-person, 5-6 days a week. Must be located in Ohio. This role requires regular client travel. Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Start date month Select... Start date year End date month Select... End date year Add another LinkedIn Profile Website Do you understand this is a part time contract position?* What is the earliest date you could start?* What is your experience with AI tools? Please be as detailed as possible.* Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Wonderschool’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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