Virtual Executive Assistant — Patient Success Operations [Remote]

Legion Health · US / Remote (US)

Pay

$15/hr

Setting

Remote

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Work at a Startup Startup Jobs Resume Review Education How it Works Log In Virtual Executive Assistant — Patient Success Operations [Remote] at Legion Health(S21) $5 - $15 / hourly Autonomous medical care US / Remote (US) Full-time US citizen/visa only 1+ years Apply now About Legion Health Legion Health is building autonomous medical care, starting with psychiatry. Our AI-native care-delivery platform currently automates 95% of the administrative work required for us to deliver direct patient care. We also recently became the first company ever to receive regulatory authorization to let AI prescribe psychiatric medications, allowing us to not only collapse health care’s admin costs but also its clinical labor costs—entirely shifting this industry’s economics from humans to tokens. Our technical moat is hard to copy—we combine rich data, production AI, psychiatrists in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us produce 20K+ total visits and $4.2M in ARR in just 2 years (~4× YoY), all while holding ops costs flat and achieving industry-leading patient NPS and retention. While the last generation of healthcare startups made the existing system slightly more efficient—for example, by moving providers from out-of-network to accepting insurance—Legion is fundamentally rebuilding full-stack care delivery from first principles. With a global TAM of $2.15T and our recent regulatory approval for autonomous prescribing, we plan to 10× in the next year with a national rollout. The company was founded by three best friends from Princeton University: Yash was the youngest health economist at the Congressional Budget Office with Medicare and Medicaid expertise, Daniel has an extensive background in deep learning and AI from Microsoft, and Arthur is a self-taught engineer and former McKinsey consultant. Legion Health is backed by Y Combinator, Alumni Ventures, and Soma Capital, plus founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV. About the role 🧠 About Legion Health At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale. Legion Health is a full-stack AI-native psychiatry network—our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). Our vision? A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients. Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Powered by both humans and AI. 📍 Role Logistics Job Type: Contract Role Type: Patient Success Ideal Experience Level: 2+ years of experience Location: Fully Remote Work Hours: 1:00 PM to 9:30 PM Central Time 🚀 The Opportunity We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows. We’re a fast-paced startup, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. You’ll deliver exceptional patient support while coordinating the operational work that enables clinical care—reducing friction, creating clarity, and ensuring follow-through across teams. Important note on the “clinical” piece: This is a non-clinical role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but not required. ✅ Responsibilities and Deliverables Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication Provide compassionate, top-notch support with a strong focus on patient satisfaction Assist with scheduling appointments, rescheduling, and helping patients onboard Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: Prior authorizations (collecting info, tracking status, and escalating as needed) Prescription and refill coordination (triaging requests and routing to the clinical team) FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up) General administrative tasks and patient coordination across internal teams Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support Identify recurring patient issues and share feedback to improve workflows and quality of service Work closely with team members to resolve patient concerns quickly and effectively Maintain a reliable, high-speed internet connection for smooth and consistent communication Always aim to deliver the best experience possible for our patients 🏆 You’ll Be Successful If You Are… Proficient in spoken and written English Calm under pressure and able to support patients with empathy—especially in sensitive situations A quick learner who can adapt to new processes and stay up to date with changes Organized and efficient, able to manage multiple conversations without missing details Comfortable working in a fast-paced, ever-evolving startup environment Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms) Detail-oriented with strong follow-through and clear documentation habits Comfortable partnering with clinical teams while staying firmly within a non-clinical scope 🧰 Ideal Background and Skills 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar) Previous experience in a telehealth or call center environment is highly preferred Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation) Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed The most important qualifications are patient empathy, operational execution, and clear communication 💰 Compensation & Benefits Hourly Compensation: $5-$15 per hour Work Hours: 1:00 PM to 9:30 PM Central Time Work Setup: Fully Remote Impact: Work on something that truly matters to millions of patients and families. Apply directly through Ashby: https://jobs.ashbyhq.com/legionhealth/83afa71f-8088-46a9-a30e-01ab4b239a6d Technology Technology at Legion We are revolutionizing health care through a core AI infrastructure that enables a vastly improved patient experience and quality of mental health care. We are actively improving our services in ingesting, chunking, embedding, caching, and searching to achieve this goal. Our technical goals include: Enhanced processing: Implement robust data structures and caching mechanisms to handle increasing volumes of language data spanning every facet of patients’ care while minimizing latency and maximizing system responsiveness. System scalability: Ensure our systems can scale effectively to support growth from one million to hundreds of millions of data points. Securing sensitive data: Uphold the highest standards of data security and privacy in compliance with HIPAA guidelines. ##Stack TypeScript, Node.js, PostgreSQL, Redis, Supabase, Azure, Google Cloud, AWS, LangChain, PostHog, Retool Apply now Other jobs at Legion Health Staff Psychiatrist (MD or DO) — Remote | Telehealth | Full-Time or Part-Time | Wyoming Remote (US) Full-Time $300K - $500K Any (New Grads Ok) View job Staff Psychiatrist (MD or DO) — Remote | Telehealth | Full-Time or Part-Time | Wisconsin Remote (US) Full-Time $300K - $500K Any (New Grads Ok) View job Staff Psychiatrist (MD or DO) — Remote | Telehealth | Full-Time or Part-Time | West Virginia Remote (US) Full-Time $300K - $500K Any (New Grads Ok) View job Staff Psychiatrist (MD or DO) — Remote | Telehealth | Full-Time or Part-Time | Washington Remote (US) Full-Time $300K - $500K Any (New Grads Ok) View job Staff Psychiatrist (MD or DO) — Remote | Telehealth | Full-Time or Part-Time | Virginia Remote (US) Full-Time $300K - $500K Any (New Grads Ok) View job Hundreds of YC startups are hiring on Work at a Startup. 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