Staff Business Systems Analyst

Pie Insurance · United States

Pay

$130k

Setting

Remote

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Back to jobs Staff Business Systems Analyst - Salesforce United States Apply Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Staff Business Systems Analyst is a Salesforce-centric role with broad exposure to the platforms that power a modern insurance company. You'll be the go-to expert for complex CRM challenges, a trusted partner to business stakeholders across sales, service, and operations, and a collaborative teammate who makes the people around you more effective. The split is roughly 60% hands-on platform work and 40% stakeholder engagement—we need someone who's excellent at both. How You’ll Do It Salesforce Platform Ownership Administer, configure, and develop solutions across our Salesforce environment. Maintain and evolve a mature Sales Cloud foundation with strong pipeline instrumentation. Help architect and scale an emerging Service Cloud landscape. Provide end-to-end platform support, including: User support Data quality management Complex automation Custom development Cross-Platform Integration Partner across systems that integrate with Salesforce, including: Zuora (billing and payments) Workato (integrations) Sage Intacct (ERP) Marketing Cloud Snowflake EDW Understand and monitor how data flows between systems. Troubleshoot integration and data sync issues when they arise. Stakeholder Partnership Translate business needs into technical solutions. Translate technical constraints into clear business terms. Partner directly with key stakeholders, including: Sales leadership Service operations Finance Other cross-functional teams Build credibility and drive adoption through strong relationships and consistent follow-through. Requirements and Documentation Gather, analyze, and document requirements for enhancements and new capabilities. Create clear specifications that internal or external developers can execute against. Maintain durable documentation that supports future teammates and long-term platform scalability. Team Collaboration Work alongside our Zuora BSA and collaborate with contractors supporting the broader platform ecosystem. Share knowledge and best practices across the team. Provide guidance to less experienced team members. Contribute to a collaborative team culture as the team grows and scales. The Right Stuff High School Diploma or GED required; Bachelor's degree preferred. 12+ years of experience in business systems analysis, Salesforce administration, or a related field. 5+ years experience in Salesforce across multiple orgs, with hands-on experience in Sales Cloud and ideally Service Cloud. Salesforce Certified Administrator and Platform Developer I required; Advanced Administrator preferred. Experience in billing platforms, ERPs, marketing automation, data warehouses, or iPaaS tools. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $130,000 - $175,000 USD Compensation & Benefits Competitive cash compensation Comprehensive health plans Generous PTO Future focused 401k match Generous parental and caregiver leave Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional Information Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country* Phone* Resume/CV* Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile* Website How did you hear about this opportunity?* Select... Will you now or in the future require our company to sponsor your employment visa?* Select... Are you legally authorized to work in the United States?* Select... Address Line 1* Address Line 2 (Optional) City* State* Select... Zip Code* U.S. Standard Demographic Questions We invite applicants to share their demographic background. 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Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. 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Listed by Pie Insurance for a position based in the United States. Employers on this board attest they are hiring domestically.