Customer Relationship Manager

Landeed · Hyderabad, TS, IN / Hyderabad, Telangana, IN

Pay

Not listed

Setting

On-site

Apply Sign in to mark as applied ← Back to all jobs

Work at a Startup Startup Jobs Resume Review Education How it Works Log In Customer Relationship Manager at Landeed(S22) ₹25K - ₹45K INR / monthly Landeed is India’s digital infrastructure for property intelligence, title verification and transactions Hyderabad, TS, IN / Hyderabad, Telangana, IN Full-time US citizenship/visa not required 1+ years Apply now About Landeed Two thirds of Indian court cases are land related. Our solution to this is the Landeed, India's fastest and most comprehensive title search engine. We are now actively growing our engineering and product teams to expand our title coverage to more Indian states and build an enterprise platform for government bodies and corporates alike. About the role About the Role As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process — communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes. This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply — relocation is mandatory. Key Responsibilities 1. Stakeholder Communication Updates Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage Respond to stakeholder queries promptly and escalate unresolved issues to senior team members Prepare and share daily customer requirement update reports with stakeholders and internal teams 2. Online Operations & Customer Updates Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day Follow up with customers on pending documentation, approvals, and next steps Maintain up-to-date records in the CRM system for all active customer requirements. Support team leads in meeting daily operations targets and SLAs 3. Upsell Support & Target Achievement Identify upsell opportunities during customer interactions and communicate relevant product or service options Support the online operations team in achieving quarterly upsell targets through proactive customer engagement Log and track upsell activities in the CRM and report progress to the team lead regularly Implement feedback from managers to improve upsell conversion rates 4. Stakeholder-Customer Liaison Act as a reliable bridge between stakeholders and customers, ensuring updates and information flow accurately and on time Proactively reach out to customers with requisition timelines, document checklists, and status updates on behalf of stakeholders Handle customer concerns and miscommunications professionally, escalating where needed Maintain detailed logs of all stakeholder and customer interactions in the CRM for tracking and quality purposes 5. End-to-End Customer Coordination Coordinate with both the online and offline operations teams to ensure smooth end-to-end customer experience. Follow up with stakeholders for required documents, approvals, and confirmations at each stage of requisition. Flag delays or blockers in the customer experience process to the senior operations team immediately Adhere to standard operating procedures (SOPs) and contribute to their improvement based on on-ground experience What We're Looking For Required 2–5 years of experience in CRM operations, customer operations, or a similar customer-facing role Good verbal and written communication skills in English; Telugu, Kannada or Hindi and multi language is an advantage Strong organisational skills with the ability to manage multiple customer requirements and stakeholder interactions simultaneously Comfort with tools like Google Sheets, Excel, or project tracking tools Proactive, detail-oriented, and comfortable working in a high-volume, deadline-driven environment Open to relocating to Hyderabad — candidates from anywhere in India are welcome Preferred Prior experience in property related information, legal tech, or documentation-related operations Prior experience in property related information, legal tech, or documentation-related Familiarity with real estate processes in India Experience in a target-driven role with exposure to upselling or cross-selling How Success Will Be Measured Daily stakeholder updates delivered without gaps or delays Customer requirement SLA adherence rate (target: 95%+) Upsell contribution towards quarterly team target CRM data accuracy and completeness for assigned Customer requests. Customer satisfaction and responsiveness scores What We Offer Competitive compensation for mid-level operations professionals Performance-linked incentives tied to upsell targets. Relocation support for candidates moving to Hyderabad Structured onboarding and hands-on training in property operations Clear growth path into senior operations and team lead roles Collaborative, high-energy work environment Health and wellness benefits Technology Backend Rust, gRPC, and PostgreSQL on AWS. We're building a next-generation API, prioritising good tools for getting code from local to prod with minimal red tape and review. We're also working on new tools like a dynamically created DAG of automated workflows that will pick apart and analyze ownership history, making the information immediately available to the user. Frontend React Native, Redux, CodePush, Detox, and RNTL. React Native has allowed us to prototype extremely quickly, taking an average of 3 weeks to release entirely new apps. We focus on ease of use and quick iteration, gathering feedback from users and pushing updates immediately with codepush. We've also developed a custom framework for forced updates when breaking changes are required. Apply now Other jobs at Landeed Business Development And Enterprise Sales (BDES) Hyderabad, TS, IN / Mumbai, MH, IN / Bengaluru, KA, IN / Chennai, TN, IN / DL, IN / Gurugram, HR, IN Full-Time ₹1M - ₹2.5M INR 0.10% - 0.20% 3+ Years View job Support Executive Hyderabad, TS, IN / Mumbai, MH, IN / Chennai, TN, IN / Bengaluru, KA, IN Full-Time ₹240K - ₹500K INR Any (New Grads Ok) View job Member of Technical Staff - AI/ML Engineer Hyderabad, TS, IN Full-Time ₹2.5M - ₹4.5M INR 0.10% - 0.50% 6+ Years View job Customer Success Executive Hyderabad, TS, IN / Hyderabad, Telangana, IN Full-Time ₹300K - ₹500K INR 1+ Years View job Content and Community Lead Hyderabad, TS, IN / Bengaluru, KA, IN Full-Time ₹600K - ₹1.8M INR 0.01% - 0.02% Any (New Grads Ok) View job Hundreds of YC startups are hiring on Work at a Startup. Sign up to see more › Work at a Startup Jobs Internships Events How it works Sign in Y Combinator About YC Press Privacy & Terms Contact Jobs by Role Software Engineer Jobs Design & UI/UX Jobs Product Manager Jobs Sales Jobs Marketing Jobs Support Jobs Operations Jobs Jobs by Location Software Engineer Jobs in San Francisco Product Manager Jobs in San Francisco Software Engineer Jobs in New York Product Manager Jobs in New York Software Engineer Jobs in Los Angeles Product Manager Jobs in Los Angeles Remote Jobs Remote Software Engineer Jobs Remote Design & UI/UX Jobs Remote Product Manager Jobs Remote Sales Jobs Remote Marketing Jobs Remote Support Jobs Remote Operations Jobs

Listed by Landeed for a position based in the United States. Employers on this board attest they are hiring domestically.