Pod Lead, Specialty Account Management

HopSkipDrive · Remote USA

Pay

$70k–235k

Setting

Remote

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Back to jobs Pod Lead, Specialty Account Management Remote USA Apply About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts across the country. Founded by three moms as a solution to their own transportation challenges, we've now facilitated more than five million rides across over over 20states. We continue to grow rapidly — earning a spot on the Inc. 5000 list numerous times and the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M to date. How we work We use AI every day, and not as a productivity add-on. It's woven into how we work at every level. We're rethinking how work gets done, who does what, and what a small team can accomplish. If you've already built AI into how you work, you'll hit the ground running. If you haven't, you'll need to be ready to learn fast and work differently than you have before. Who We Are: The Specialty Transportation team is the strategic engine behind HopSkipDrive's most complex, mission-critical services. This role leads the Professional Supply Pod, bringing together Business Development Managers and CarePartner Specialists into a single, high-performance unit focused on our professional WAV and Livery fleets. The Role: As the Manager, ST Account Management, you are a strategic player-coach responsible for the end-to-end health of our professional supply portfolio. You will manage a team of multi-level professionals, bridging the gap between high-level supply contracting and daily operational fulfillment. You are responsible for ensuring that the "handshake" between sales and execution is flawless, documented, and scalable. This role reports to the General Manager, Specialty Transportation and is a critical leadership layer designed to drive consistency across our most complex markets. You will be responsible for the following: Unify the Account Management Lifecycle: Lead a specialized pod of 5–6 direct reports (BDMs and Specialists), ensuring that professional fleets are not just contracted, but successfully integrated and optimized for daily ride volume. Drive Professional Supply Performance: Own supply-side performance for the WAV and Livery categories, ensuring we have the professional density required to meet district demand. People Leadership & Development: Manage and coach a team of individual contributors. You will be responsible for their career growth, performance management, and daily tactical guidance. Standardize Operational Blueprints: Eliminate "islands of process" by enforcing strict documentation standards. You will ensure every market launch and CarePartner relationship follows a consistent process. Manage High-Complexity Portfolios: As a player-coach, you will directly manage a select group of high-complexity strategic partnerships, modeling excellence in account management for your team. Act as the First Point of Escalation: Serve as the primary operational lead for complex CarePartner negotiations or significant service-level gaps within your pod. Optimize the "Hunter/Farmer" Handshake: Partner with Revenue and Sales Ops to ensure that new supply acquisition is perfectly aligned with upcoming district demand and operational capacity. Who You Are: You are a seasoned manager who thrives on building systems, developing talent, and leveraging modern tools to scale operations. You understand that scaling a specialized business requires moving away from individualized "heroics" and toward repeatable, documented processes. You bring: Proven People Management: 5+ years of experience managing professional teams, including a track record of developing and promoting mid-level individual contributors. Systems-Thinking & Rigor: You are obsessed with documentation and "playbooking." You have a proven ability to take complex, manual processes and turn them into scalable SOPs. AI & Automation Tech-Fluency: You actively leverage AI and automation tools (e.g., LLMs for drafting documentation, workflow automation, or data synthesis) to accelerate team productivity, streamline communication, and eliminate repetitive tasks. You encourage your team to use AI responsibly to work smarter. Player-Coach Mentality: You enjoy being "in the weeds" of a complex negotiation or operational challenge while maintaining the bird’s-eye view required to lead a department. Collaborative Diplomat: You can fluidly navigate the natural friction between supply acquisition and operational fulfillment, finding the "win-win" for the business, the team, and the client. Data-Driven Operator: You use supply-side metrics to drive team performance. You are comfortable using data tools to identify gaps and forecast supply needs. Comfort with Ambiguity & Change: You thrive in a fast-paced, evolving marketplace environment. You can chart a clear path forward for your team even when operational blueprints are still being written. Senior Stakeholder Presence: You have the gravitas and communication skills to represent the Specialty Transportation division in cross-functional leadership meetings and strategic planning sessions. HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. * This role will be fully remote in one of the following states AZ, CA, CO, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WI, PA** Get new jobs like this in your inbox We'll email you when HopSkipDrive posts a job like this one. 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Link to full policy below. * Select... https://www.hopskipdrive.com/privacy_ae At HopSkipDrive, we lean into technology to drive efficiency and impact. Please describe how you currently utilize Artificial Intelligence (AI) tools—such as LLMs, research assistants, or workflow automation—in your professional or personal life. Specifically, how has it changed the way you approach complex tasks?* By checking this box, you agree and represent that you will not make use of nor disclose to any third party any of the Confidential Information you may obtain during your interview process. Read the full policy below.* Select... You acknowledge that by participating in the interview process with HopSkipDrive, you may be provided with information that is not publicly available (Confidential Information). You agree and represent that you will not make use of nor disclose to any third party any of the Confidential Information until it becomes publicly known or made generally available through no fault of your own. Confidential Information includes nonpublic information relating to products, services, marketing plans, business policies, practices, and strategies; organization and employee and hiring information; inventions, formula, code, and technical information; trade secrets; research; financial information; customer information; information received from third parties that HopSkipDrive is obligated to treat as confidential; and information which by its nature would reasonably be considered Confidential Information. This role requires deep expertise in complex B2B enterprise sales cycles (12+ months) focused specifically on hunting and closing net-new business, rather than managing existing accounts. Which of the following best describes your background?* Select... How many years of direct people management experience do you have leading a team of 5 or more B2B Account Executives?* Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in HopSkipDrive’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. 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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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