Support Ops (Intern)
Kalshi · New York City, New York, United States
Pay
$20–25/hr
Setting
On-site
We're looking for a sharp, hungry Support Operations Intern to help us deliver exceptional customer experiences during a critical growth period. This role exists to ensure our users get fast, high-quality support so that our core team can focus on building the infrastructure and automation needed for our next phase of scale. You'll own Tier 1 and Tier 2 support tickets end-to-end - your job is to keep first reply times fast (under 10 minutes, 5 is the goal) and drive up customer satisfaction scores. The 20% of your time that isn't support will be spent synthesizing patterns from inbound tickets and surfacing them upstream to other teams.
Listed by Kalshi for a position based in the United States. Employers on this board attest they are hiring domestically.