Cleo Specialist, Lactation and Feeding (Remote, United States, Part-time)
Cleo ·
Pay
Not listed
Setting
Remote
About Cleo:
Cleo is the only global, holistic family care platform supporting individuals throughout every life stage.
Whether individuals are growing their family; raising babies, children, or teenagers; caring for an adult loved one; doing both as part of the growing Sandwich Generation; or taking care of their own health, Cleo provides life-changing care for families and caregivers through all stages of life. Serving more than 200 clients with members in more than 70 countries, Cleo is proven to improve mental health and decrease burnout for members, all while maximizing cost savings. Cleo delivers evidence-based interventions to improve the health & wellbeing of the family unit, decrease caregiver burnout, increase productivity, and reduce healthcare spend. Cleo has a total $84.7M investment led by top investors such as Transformation Capital, Glynn Capital, PruVen Capital, Gaingels, Greylock, NEA, and Felicis. We're a collaborative and motivated team, and now are looking for experienced and passionate team members like you to join us.
Title: Cleo Specialist, Lactation and Feeding
As a Cleo Specialist, you will play a crucial role in ensuring exceptional member experiences for our organization's members. Using your expertise in Lactation and Feeding, you will support members in both 1:1 and group settings as well as consult with your colleagues on the Guide Team to provide holistic care.
Key Responsibilities:
General Member Support:
Provide accurate and clear information about Cleo’s support offerings.
Deliver high-quality assistance and support through various communication channels, including phone and/or video calls, and app messaging.
Actively listen to members' concerns, inquiries, and feedback, demonstrating empathy and patience while addressing their needs.
Collaborate with members, other Cleo Guides and specialists to implement and manage personalized family support plans that drive defined outcomes, as defined in Cleo’s workflows.
Address any social determinants of health and wellbeing shared by members and connect them to available resources for further support.
Appropriately utilize Cleo’s resources to deliver high value interventions as defined by LifePaths and other documentation.
Collaborate with other Cleo care team members on a daily basis to facilitate comprehensive, integrative, individualized support rooted in evidence-based, best practice care.
Live Support (One-on-one):
Provide empathetic, evidence-informed practical support to clients in a one-on-one setting (phone and video).
Monitor progress and make adjustments to support plans as necessary.
Develop individualized support plans and interventions as needed to address specific issues.
Live Support (One-to-many):
Facilitate educational classes, workshops, webinars, and peer support groups (Cleo Connect).
Monitor progress and make adjustments to support plans as necessary.
Foster a safe and inclusive environment for open discussion and peer support.
Encourage active participation and engagement within the group.
Host webinars for marketing purposes (sales, customer success, enrollment, engagement).
Messaging Support:
Provide accurate and helpful information to resolve member issues, answer questions, and address concerns.
Collaborate with Guides to craft messages as they pertain to your area of expertise.
Answer questions that Guides bring to internal communication platforms (Slack) and in live meetings.
Content & Resource Development:
Create group curricula that align with defined LifePath outcomes/topics and high value interventions.
Write content for both member-facing in-app articles and team-facing Guru resources.
Develop and record short educational videos to be used in the app.
Act as a subject matter expert for the creation and improvement of programs, services, and products.
Provide training materials for professional development of the team at large.
Documentation:
Maintain accurate and up-to-date records of member interactions, ensuring comprehensive and clear documentation of conversations, actions taken, and goals met.
Continuous Improvement:
Actively contribute to the enhancement of member support processes, suggesting ideas for improving workflows, tools, and communication strategies.
Participate in training and development sessions to stay updated on Cleo policies, industry trends, and product/service offerings.
Commit to learning and growth specific to DEI/inclusive support with the goal of unlearning harmful biases when applicable.
Evaluate the effectiveness of high value interventions and make suggestions for improvements as needed.
Collect, interpret, and present data on support provided to the team.
Participate in regular case reviews of support provided to members both as a presenter and participant.
Maintain qualifications in your area(s) of expertise through completion of recertification requirements, continuing education, and awareness of relevant research, innovations, and evidence-informed best practices.
To be successful in this role, you may have:
2+ years of experience as a certified lactation consultant or registered dietician
Demonstrated ability to work with cross-functional teams.
Proficiency in Google Workspace, Calendly, Slack, and Zoom; must be comfortable navigating and troubleshooting remote-first communication technologies
An analytical approach to problem-solving
Exceptional interpersonal skills with the ability to navigate complex cases
Availability to work up to 15 hours per week
Competencies:
Technical and Business Expertise: Help to improve the family experience via feedback on services and available technology. Provide key feedback on family experience to help our cross-functional team build and further develop key features
Member Focused: Challenge and support the development of Pod Team to prioritize member family’s needs; while delivering individually tailored solutions. Developing rapport and strong relationships with member families, Pod Team, and cross-functional team members
Decision-Making: Gather information necessary to make decisions. Think through problems clearly and logically. Are decisive and don’t procrastinate on decisions once there is clarity on appropriate next steps
Communication: Listen well, express verbal and written ideas fluently and logically, are open to input, and can be depended on for truthfulness and integrity
Results-Oriented: Are goal-directed, focused, and accountable for meeting commitments, while also recognizing the contributions of peers
#LI-Remote
We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.
Cleo is proud to be an Equal Opportunity employer. We highly encourage people of any race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay Transparency: The base rate for this position is $40–$45 per hour for up to 15 hours per week. Additional benefits include 11 paid holidays, 5 floating holidays, accrued vacation time, sick time, 16 weeks of paid parental leave, and a 401(k) plan.
You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.
Cleo is currently accepting applications from candidates residing in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.
SF FAIR CHANCE ORDINANCE
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Listed by Cleo for a position based in the United States. Employers on this board attest they are hiring domestically.