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Case Manager (IL/OH)
Finch · United States
Pay
$60k–85k
Setting
Remote
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.
In this role, you'll primarily support personal injury cases in Illinois and Ohio, so experience working with personal injury cases in one or both of those states is essential.
WHAT YOU'LL DO:
- Open insurance claims and manage communication with carriers
- Request, track, and follow up on medical records and police reports
- Monitor lien and subrogation issues, ensuring timely resolution
- Partner with lead paralegals to prepare cases for demand drafting
- Identify and fix operational bottleneck.
YOUR TEAM: LEGAL OPERATIONS
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
YOU MIGHT BE A FIT IF YOU:
- Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
- Are process-driven and detail-oriented
- Communicate effectively with both clients and attorneys
- Thrive in fast-paced, high-volume environments
- Are bilingual in Spanish/English (preferred, not required)
- Have experience handling personal injury cases in Illinois or Ohio
COMPENSATION
$60,000 – $85,000 annual salary + equity
ADDITIONAL BENEFITS INCLUDE:
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
Settlement Negotiator
Finch · United States
Pay
$60k–75k
Setting
Remote
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
Negotiators own the settlement phase of every case. You'll negotiate personal injury settlements with insurance carriers, advocate for clients during one of the most stressful times in their lives, and work to achieve fair, timely resolutions. Working closely with attorneys and case managers, you'll use strong negotiation skills, strategic thinking, and attention to detail to drive successful outcomes and help clients move forward with confidence.
WHAT YOU'LL DO:
- Negotiate personal injury settlements by working collaboratively with insurance carriers and adjusters, pushing for the strongest outcome on every file
- Build settlement breakdowns that reconcile gross recovery against fees, costs, and liens
- Develop relationships with adjusters, clients, and attorneys while working with each stakeholder, always keeping the clients top of mind
- Execute against agreed upon negotiation strategy with our attorney customers for each case
YOU MIGHT BE A FIT IF YOU:
- Have 2+ years in PI settlement negotiation, BI adjusting, or paralegal work
- Bring a maniacal sense of urgency and extreme ownership by chasing the answer rather than waiting for it
- Are highly organized and can juggle dozens of competing deadlines and SLAs
- Are comfortable with AI tools and concepts
- Are excited about the opportunity to lay the foundation for this team’s operations
COMPENSATION
$60,000 – $75,000 annual salary + equity
ADDITIONAL BENEFITS INCLUDE:
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
Legal Intake Specialist (Bilingual - English/Spanish) - Weekend Shift
Finch · United States
Pay
$55k–75k
Setting
Remote
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.
YOU WILL:
- Answer inbound calls with empathy and professionalism.
- Qualify cases and confirm eligibility using defined criteria.
- Guide clients through the sign-up process and secure retainers.
- Hand off cases to attorneys and lead paralegals with complete and accurate information.
- With your teammates, maintain responsiveness as a key builder of trust with every partner.
YOUR TEAM: LEGAL OPERATIONS
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
YOU MIGHT BE A FIT IF YOU:
- Have 5+ years in client-facing intake or sales roles, ideally in personal injury legal services.
- Are an excellent communicator who can build trust quickly.
- Stay calm and focused under pressure.
- Are comfortable working flexible schedules, including evenings and weekends.
COMPENSATION
The expected package for this role includes base salary + equity.
- Base salary = $55,000 – $75,000.
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
Legal Intake Specialist
Finch · United States
Pay
$55k–75k
Setting
Remote
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.
YOU WILL:
- Answer inbound calls with empathy and professionalism.
- Qualify cases and confirm eligibility using defined criteria.
- Guide clients through the sign-up process and secure retainers.
- Hand off cases to attorneys and lead paralegals with complete and accurate information.
- With your teammates, maintain responsiveness as a key builder of trust with every partner.
YOUR TEAM: LEGAL OPERATIONS
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
YOU MIGHT BE A FIT IF YOU:
- Have 5+ years in client-facing intake or sales roles, ideally in personal injury legal services.
- Are an excellent communicator who can build trust quickly.
- Stay calm and focused under pressure.
- Are comfortable working flexible schedules, including evenings and weekends.
COMPENSATION
The expected package for this role includes base salary + equity.
- Base salary = $55,000 – $75,000.
BENEFITS
- 100% coverage for health, dental, and vision.
- 401(k) retirement plan.
- Flexible PTO (we trust you to take the time you need).
- (For those in NYC) In-office snacks, drinks, and daily team lunch and dinners.
INTERVIEW PROCESS
1. Intro: An initial call to see if there's a mutual fit.
2. Team Interview(s): 1-2 interviews with a team and/or operations lead.
3. Final: An interview with one of our founders.
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
Legal Intake Specialist (Bilingual - English/Spanish)
Finch · United States
Pay
$55k–75k
Setting
Remote
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.
YOU WILL:
- Answer inbound calls with empathy and professionalism.
- Qualify cases and confirm eligibility using defined criteria.
- Guide clients through the sign-up process and secure retainers.
- Hand off cases to attorneys and lead paralegals with complete and accurate information.
- With your teammates, maintain responsiveness as a key builder of trust with every partner.
YOUR TEAM: LEGAL OPERATIONS
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
YOU MIGHT BE A FIT IF YOU:
- Have 5+ years in client-facing intake or sales roles, ideally in personal injury legal services.
- Are an excellent communicator who can build trust quickly.
- Stay calm and focused under pressure.
- Are comfortable working flexible schedules, including evenings and weekends.
COMPENSATION
The expected package for this role includes base salary + equity.
- Base salary = $55,000 – $75,000.
BENEFITS
- 100% coverage for health, dental, and vision.
- 401(k) retirement plan.
- Flexible PTO (we trust you to take the time you need).
- (For those in NYC) In-office snacks, drinks, and daily team lunch and dinners.
INTERVIEW PROCESS
1. Intro: An initial call to see if there's a mutual fit.
2. Team Interview(s): 1-2 interviews with a team and/or operations lead.
3. Final: An interview with one of our founders.
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
Strategy & Operations
Finch · New York City, New York, United States
Pay
Not listed
Setting
Hybrid
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
- Finch is building the operational engine that powers the best law firms in the country—and Strategy & Operations sits at the center of that mission. As part of this team, you'll work across multiple facets of our business to design the systems, workflows, and experiences that help firms run more efficiently, deliver better client outcomes, and scale with predictability.
- This is a versatile role for someone who thrives at the intersection of process design, structured problem-solving, and cross-functional execution. You’ll dive deep into how work moves today, identify friction points, and craft high-leverage solutions that elevate the experience for firms, legal ops teams, and clients. Depending on your strengths and interests, your work may span case workflows, firm interfaces, legal ops experience, or broader operational scaling efforts.
- You’ll blend analytical rigor with practical empathy—thinking holistically about the needs of attorneys, clients, and internal teams—while building systems that allow Finch to deliver fast, clear, high-quality outcomes as we grow.
YOU WILL:
- Analyze existing workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across multiple parts of the business.
- Design scalable processes, playbooks, and standards that create clarity, improve consistency, and support predictable case outcomes.
- Define interfaces and communication models that make collaboration seamless—whether with firms assigning work, clients awaiting updates, or internal teams executing tasks.
- Partner with product and engineering to translate operational needs into tools, automations, and app experiences that support high-quality execution.
- Develop metrics and visibility mechanisms that help teams understand performance, uncover operational risks, and measure progress.
- Collaborate across Case Workflow, Law Firm Experience, and Legal Ops Experience depending on company priorities and your strengths.
- Test, iterate, and refine operational systems as volumes grow, firm needs evolve, and new product capabilities come online.
- Contribute to Finch’s evolving operating model, helping us scale efficiently without sacrificing the human-touch experience firms and clients depend on.
YOUR TEAM: STRATEGY & OPERATIONS
S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You’ll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.
YOU MIGHT BE A FIT IF YOU:
- Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
- Have experience building zero-to-one systems or teams
- Love navigating ambiguity and operating with urgency
- Can zoom out to define strategy and dive deep to execute
- Care deeply about client experience and operational excellence
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
Case Manager
Finch · United States
Pay
$60k–85k
Setting
Remote
ABOUT FINCH
We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.
We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.
THIS ROLE
Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.
WHAT YOU'LL DO:
- Open insurance claims and manage communication with carriers
- Request, track, and follow up on medical records and police reports
- Monitor lien and subrogation issues, ensuring timely resolution
- Partner with lead paralegals to prepare cases for demand drafting
- Identify and fix operational bottleneck.
YOUR TEAM: LEGAL OPERATIONS
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
YOU MIGHT BE A FIT IF YOU:
- Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
- Are process-driven and detail-oriented
- Communicate effectively with both clients and attorneys
- Thrive in fast-paced, high-volume environments
- Are bilingual in Spanish/English (preferred, not required)
COMPENSATION
$60,000 – $85,000 annual salary + equity
ADDITIONAL BENEFITS INCLUDE:
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)
AT FINCH LEGAL, WE BELIEVE IN PRACTICING WHAT WE ADVOCATE.
As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
Listed by Finch for a position based in the United States. Employers on this board attest they are hiring domestically.
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