Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.
You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
From there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.
In this role, you will
Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
Identify technical risks early and de-risk them before they threaten the deal
Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team
Your background looks something like this
A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
Strong appetite for customer-facing work
Comfort owning high-stakes accounts with significant ambiguity
The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Bonus: experience productionizing agentic systems
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
Decagon's Strategic Deals are with the largest companies in the world. Each one puts a Decagon agent in front of millions of users, fielding hundreds of millions of conversations a year. These deals are won on technical execution: hard problems without an off-the-shelf answer, latency and reliability constraints at real scale, and requirements that push the product into new territory.
You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each. You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
From there, you decide what Decagon should build, tech-lead a pod of engineers to ship it, and productionize it so it benefits every customer, not just this one. You're across every technical workstream on the deal, from infrastructure and the agent build to model evaluation, research, and the reliability work that makes it production-grade. You sit at the center of product strategy: your decisions shape not only each deployment, but also the feature set that gets reflected in the product itself.
In this role, you will
Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization
Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations
Identify technical risks early and de-risk them before they threaten the deal
Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product
Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team
Your background looks something like this
A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering
Strong appetite for customer-facing work
Comfort owning high-stakes accounts with significant ambiguity
The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure
Bonus: experience productionizing agentic systems
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.
Agent Education Manager
Location
San Francisco; New York City
Employment Type
Full time
Department
Customer Team
Compensation
$160K – $200K • Offers Equity
Overview
Application
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Decagon's Enablement team builds and delivers the programs that unlock product expertise for every customer and partner we work with. We sit at the intersection of product, strategy, and delivery, translating how Decagon's agents work into the confidence and skill needed to build concierge experiences.
As Decagon continues to scale its strategic accounts and broaden its partner ecosystem, we're investing in how we deliver that expertise – expanding the programs we run, deepening the impact of every session, and extending our reach without diluting quality.
This team is a critical part of Decagon’s delivery model and drives meaningful business outcomes. By teaching users how to build high-performing AI agents, we:
Build confidence in the product, helping close deals faster
Make users self-serve more, improving the efficiency of our delivery teams; and
Drive customer engagement and loyalty, reducing churn.
About the Role
We're looking for an Agent Education Manager to act as an expert advisor on two fronts: externally, teaching customers, partners, and prospects how to build agents within Decagon; and internally, advising our delivery teams on what enablement programs will drive the best outcomes for their customers. This role spans both pre-sales and post-sales.
This is not a traditional enablement role – this is a high-ownership technical and strategic role that is paving the way for how AI-native companies train customers and implementation partners. You will define best practices for how to use Decagon, educate our stakeholders on them, and measure your impact. This may include AI prompting best practices, processes for managing agents over time, and building the judgment to know what "good" looks like in the world of agent building.
You will decide what customers and prospects need to understand about the product, why it matters to their outcomes, and how to teach it so it sticks. You will then partner with our technical delivery teams – SE, Agent PM, Agent Strategy, and Agent Development – to bring that vision to life, whether that's a workshop for a Fortune 100 account, a takeaway guide for a self-serve customer, or a working session with a prospect mid-deal-cycle.
In this role, you will
Own a portfolio of strategic accounts and partners. Serve as their product expert and enablement lead, accountable for their readiness to build in the platform.
Lead hands-on agent building workshops. Design and deliver training for our highest-priority accounts, including onsite sessions with executive and technical stakeholders.
Build Decagon University. Create learning pathways and repeatable programs, and develop the strategy to scale delivery through train-the-trainer sessions and digital learning platforms.
Know the product deeply as it rapidly evolves. Work closely with Product, Engineering, and PMM to keep every program current with the latest capabilities, and translate what's coming next for external stakeholders.
Define what impact looks like and prove it. Establish the metrics that show whether enablement is working – customer proficiency, time-to-independence, platform adoption – and hold the program accountable to them.
Stand up partner enablement from the ground up. Build programs and certifications for agencies, SIs, and channel partners.
Evolve the function as Decagon scales. Spot gaps, test new formats, and manage the tools and vendors behind the enablement experience.
Your background looks something like this
4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product marketing, ideally in B2B SaaS.
Experience making complex, technical products feel approachable to a wide range of audiences.
Strong customer presence with exceptional written, verbal, and presentation skills.
Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
A collaborative mindset with a knack for partnering cross-functionally.
Even better if you have
Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
Familiarity with conversational AI, agent platforms, or technical deployment work.
A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.
Compensation
$160k - $200k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Apply for this Job
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Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Recruiting Coordinator
Location
New York City
Employment Type
Full time
Location Type
On-site
Department
People
Compensation
$90K – $110K • Offers Equity
Overview
Application
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
Every great engineering team starts with exceptional hiring. As a Recruiting Coordinator on our Engineering Recruiting team, you’ll play a critical role in helping Decagon hire the engineers building the future of AI.
About the Role
You’ll partner closely with recruiters, engineering leaders, and interviewers to orchestrate a seamless hiring experience for some of the world’s top technical talent. From coordinating complex interview loops to helping us continuously improve our recruiting operations, you’ll be at the center of one of the company’s most important functions.
This role offers a unique opportunity to learn how world-class engineering recruiting operates inside one of the fastest-growing AI companies. You’ll work alongside experienced recruiters, engineering leaders, gain exposure to the full hiring lifecycle, and build a strong foundation for a long-term career in Talent.
In this role, you will
Own end-to-end interview coordination and scheduling with precision and care, managing complex, high-volume calendars across candidates, interviewers, and leadership.
Champion a white-glove candidate experience from first touch to close.
Build trust through clear, proactive communication with candidates, interviewers, hiring teams, and cross-functional partners across People/HR, EA team, Workplace, and Finance.
Partner closely with recruiting and hiring stakeholders to proactively solve scheduling challenges and keep hiring momentum high.
Maintain exceptional attention to detail across scheduling systems and recruiting tools, ensuring information is accurate and processes are executed flawlessly.
Track scheduling timelines and SLAs, surfacing trends and risks to recruiters and hiring managers to keep stakeholders informed.
Help elevate the team's coordination practices by identifying opportunities to streamline workflows, leverage AI and improve the candidate experience at scale.
Your background looks something like this
Bachelor’s degree in any field.
Experience in a fast-paced, high-performing environment.
Highly organized with exceptional attention to detail.
Strong written and verbal communication skills.
Comfortable navigating ambiguity and solving problems proactively.
Dependable, resourceful, and known for following through on commitments.
Excited to build a career in engineering recruiting.
Even better if you have
Experience with Ashby or another applicant tracking system (ATS).
Experience coordinating recruiting or supporting engineering or technical teams.
Experience working at a high-growth startup.
Experience using AI tools to streamline workflows or improve operational efficiency.
Compensation
$90 - $110k + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Decagon for a position based in the United States. Employers on this board attest they are hiring domestically.