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Senior Analyst - Investor Relations
Lambda · San Francisco, California, United States
$109k–145k
8 days ago
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Senior Physical Security Intelligence Analyst
Crusoe · Dallas, Texas, United States
$150k–180k
11 days ago
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Senior Business Analyst
Ocrolus · Remote - IND
Pay
$5k–15k
Setting
Remote
Remote - IND
Listed by Ocrolus for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Data Analyst
Circle · United States of America
Pay
$132k–158k
Setting
Remote
Listed by Circle for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Analyst - Investor Relations
Lambda · San Francisco, California, United States
Pay
$109k–145k
Setting
Hybrid
Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.
If you'd like to build the world's best AI cloud, join us.
*Note: This position requires presence in our San Francisco office location 4 days per week; Lambda's designated work from home day is currently Tuesday.
About the Role
We are seeking a Senior Analyst, Investor Relations to provide the research, financial analysis, preparation, and operational backbone of the Investor Relations team. This person will be closely involved in a key company function, working directly with senior leadership and playing a meaningful part in laying the foundation for a strong investor relations program as Lambda grows. It is an ideal role for someone eager to build deep expertise in investor relations, finance, and capital markets.
What You'll Do
Investor Communications & Earnings Support
- Own and maintain the company materials used in investor conversations and capital raises, including investor presentations, company overviews, fact sheets, data room materials, and key metrics, keeping them accurate, current, and consistent.
- Provide research, analytical, and administrative support in the preparation of quarterly earnings materials, including presentation decks, executive briefing documents, Q&A materials, and earnings call support materials.
- Assist in the collection, organization, and review of information used in earnings releases, investor presentations, earnings call materials, and other investor communications.
Market Intelligence & Research
- Monitor industry trends, competitors, capital markets activity, and broader market developments, and summarize key insights for the Investor Relations team and executive leadership.
- Support peer company, market, and competitive analysis through research, data collection, and preparation of recurring reports and summaries.
- Compile and summarize analyst commentary, investor feedback, and key themes emerging from investor meetings, conferences, and industry events.
- Perform ad hoc research projects on company performance, industry developments, competitors, and capital markets topics.
Executive & Investor Support
- Prepare briefing materials, background research, meeting agendas, and summaries for executive meetings with investors, analysts, lenders, and other external stakeholders.
- Prepare recurring reports and dashboards covering investor activity, market intelligence, peer developments, and other investor relations metrics.
- Track investor interactions, maintain records of meetings and follow-up items, and help ensure timely execution of investor-related requests and commitments.
Investor Operations
- Maintain investor relations databases, contact lists, and other records supporting investor engagement activities.
- Support the planning and execution of investor meetings, conferences, earnings events, and other investor-facing activities.
You
- Have 2+ years of professional experience in a business, finance, communications, operations, executive support, investor relations, or other analytical environment.
- Are highly organized and able to manage multiple projects, deadlines, and stakeholder requests simultaneously.
- Demonstrate strong analytical and problem-solving skills, with the ability to gather, organize, and synthesize information from a variety of sources.
- Understand core financial concepts and can read, summarize, and evaluate financial statements.
- Possess excellent written and verbal communication skills with strong attention to detail.
- Enjoy conducting research, preparing presentations, and creating materials for executive audiences.
- Are comfortable working with senior leaders and maintaining professionalism when interacting with external stakeholders.
- Have strong judgment, discretion, and the ability to handle confidential information.
- Are proficient in Excel, Google Sheets, PowerPoint, Google Slides, and other business productivity tools, and go beyond basic use of AI tools to build skills, workflows, and processes in AI that streamline how the team operates.
- Thrive in fast-paced, evolving environments and are willing to take on both analytical and operational responsibilities as needed.
- Are curious, proactive, and eager to learn about investor relations, capital markets, and the AI industry.
Development / Potential Growth Areas
Successful performance in this role may lead to increased responsibility in the following areas:
Investor Communications
- Take a greater role in shaping the content, structure, and messaging of investor presentations and executive communications, moving beyond preparing and updating existing materials.
- Draft portions of earnings-related materials, investor updates, and executive briefing documents.
Market & Investor Analysis
- Move beyond gathering and summarizing information to identifying trends, themes, and implications from investor feedback, analyst commentary, and market developments.
- Take ownership of recurring investor intelligence, peer monitoring, and competitive analysis reporting.
Investor Engagement
- Develop a deeper understanding of investor perspectives and capital markets dynamics.
- Take on greater responsibility for tracking investor interactions and supporting investor engagement activities.
Earnings & Public Company Readiness
- Assume greater responsibility in the preparation and coordination of earnings-related materials and processes.
- Build knowledge of investor communications, disclosure practices, and public company investor relations best practices.
- Support the IPO process, including roadshow preparation and coordination with banking teams on logistics.
Success in This Role
Success in this role is measured by the ability to reliably gather information, prepare high-quality materials, support executive and investor-facing activities, maintain strong organization across multiple workstreams, and continuously deepen knowledge of Lambda, the AI industry, and investor relations best practices.
This role is designed to provide a strong foundation in investor relations, finance, and capital markets while creating opportunities for increased responsibility and professional growth over time.
Salary Range Information
The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
About Lambda
- Founded in 2012, with 500+ employees, and growing fast
- Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove
- We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
- Our values are publicly available: https://lambda.ai/careers
- We offer generous cash & equity compensation
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan that we all actually use
Equal Opportunity Employer
Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
Listed by Lambda for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Physical Security Intelligence Analyst
Crusoe · Dallas, Texas, United States
Pay
$150k–180k
Setting
On-site
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About the Role:
Crusoe is building the infrastructure that powers the AI revolution. As our global footprint expands across data centers, power generation, manufacturing, construction sites, and corporate offices, understanding the people, places, organizations, and events that could impact our operations is increasingly critical.
We are seeking a Senior Physical Security Intelligence Analyst to join our Global Physical Security team. This role will provide intelligence and investigative support across Crusoe's global operations, combining open-source intelligence (OSINT), investigative research, threat assessment, and data analysis to identify and assess risks before they impact our people or operations.
This is the first dedicated intelligence hire in Crusoe's Physical Security organization. You will not inherit a mature intelligence program; you will stand one up alongside the GSOC Manager and in close partnership with Protective Operations. You will shape the collection framework, source library, platform configuration, and product cadence from the ground up during a period of rapid company growth and new site activation.
The ideal candidate brings experience from the intelligence community, military intelligence, federal law enforcement, corporate intelligence, or a similarly rigorous analytical environment and can translate complex information into concise, actionable security intelligence.
What You'll Be Working On:
Intelligence Production and Threat Monitoring
- Monitor and assess threats involving people, places, organizations, events, and emerging issues relevant to Crusoe personnel and operations.
- Produce concise intelligence products including threat assessments, investigative reports, intelligence briefs, profiles, timelines, link analysis, and executive-level summaries.
- Monitor geopolitical, criminal, activist, extremist, infrastructure, and community-level developments that could affect Crusoe facilities or personnel.
- Identify connections, patterns, relationships, and behavioral indicators across disparate information sources.
- Maintain investigative and intelligence records within approved case-management systems and establish clear sourcing and confidence levels.
OSINT and Investigative Research
- Conduct in-depth OSINT research across publicly available information, social media, databases, corporate records, and other authorized sources.
- Develop comprehensive profiles and assessments of persons, organizations, locations, and issues of security interest using lawful and authorized sources.
- Support investigations involving threats, suspicious activity, workplace violence concerns, insider risk indicators, fraud, theft, vandalism, trespassing, and other security incidents.
- Distinguish verified information from assumptions and clearly communicate analytical confidence and information gaps.
Threat and Behavioral Assessment
- Conduct threat assessments related to individuals or groups demonstrating concerning interest in Crusoe, its employees, executives, facilities, or operations.
- Apply structured behavioral threat assessment methodologies to workplace violence, targeted violence, and insider risk indicators.
- Partner with HR, Employee Relations, Legal, and Protective Operations on threat cases requiring coordinated response.
Protective Intelligence and Executive Travel Support
- Provide intelligence support for executive protection, including protective intelligence, travel assessments, event intelligence, and advance planning.
- Produce destination threat assessments, travel advisories, and principal-specific intelligence packages.
- Partner with Protective Operations to translate intelligence into protective actions, movement planning, and principal protection decisions.
Site and Build Intelligence
- Conduct location and site intelligence assessments supporting new facilities, acquisitions, construction projects, executive travel, and expansion into new markets.
- Produce pre-construction and pre-activation intelligence packages for new builds, informing site security design, local law enforcement engagement, and risk mitigation.
- Track threats to critical infrastructure, including risks affecting data centers, electrical infrastructure, energy generation, utilities, telecommunications, and supporting supply chains.
Incident and Crisis Support
- Support major incident and crisis response by rapidly collecting, validating, analyzing, and communicating relevant intelligence.
- Provide intelligence support during significant incidents, developing assessments for Physical Security leadership and business stakeholders under time pressure.
- Partner with the GSOC to feed real-time intelligence into operational decision-making during active incidents.
Partnership and Program Building
- Partner closely with the GSOC, Protective Operations, Security Operations, GRC, Legal, People, Employee Relations, IT/Security, and Workplace Teams.
- Own the deployment of Ontic as Crusoe's intelligence and case management platform from a tradecraft perspective, designing collection workflows, building entity and watchlist structures, operationalizing OSINT and signals ingestion, and defining how intelligence products flow to the GSOC, Protective Operations, investigations, and leadership.
- Build and maintain relationships with government, law enforcement, intelligence, and private-sector security partners, including organizations such as the FBI, DHS, CISA, OSAC, DSAC, InfraGard, and relevant state and local agencies.
- Develop intelligence requirements and collection plans based on emerging risks and business priorities.
- Help establish scalable standards, procedures, and governance for Crusoe's physical security intelligence and investigative capabilities.
- Identify opportunities to use automation, artificial intelligence, and data analytics to improve threat detection, intelligence collection, triage, correlation, and reporting.
What You'll Bring to the Team:
- 5+ years of experience in intelligence analysis, investigations, protective intelligence, threat assessment, military intelligence, law enforcement intelligence, or a related field.
- Experience within the U.S. Intelligence Community, Department of Defense, federal law enforcement, or a sophisticated corporate intelligence/security organization strongly preferred.
- Demonstrated ability to conduct complex research and synthesize large volumes of fragmented information.
- Strong OSINT and investigative research capabilities, including source validation and assessment of information reliability.
- Experience analyzing individuals, organizations, networks, locations, events, and patterns of activity.
- Familiarity with threat assessment, protective intelligence, workplace violence prevention, insider risk, or behavioral threat assessment.
- Ability to distinguish verified information from assumptions and clearly communicate analytical confidence and information gaps.
- Excellent analytical writing skills with the ability to turn complex research into concise, actionable intelligence for security leaders and executives.
- Strong judgment and discretion when handling sensitive investigations and personal information.
- Understanding of privacy, civil liberties, data protection, and appropriate intelligence collection practices in a corporate environment.
- Ability to operate independently in ambiguous, rapidly evolving situations.
Bonus Points
- Previous experience with NSA, FBI, DHS, DoD, military intelligence, another Intelligence Community organization, or an equivalent investigative/intelligence environment.
- Hands-on experience with Ontic; platform deployment, workflow design, entity management, watchlist configuration, or administrator-level fluency.
- Experience supporting executive protection or protective intelligence programs.
- Experience conducting link analysis, social-network analysis, geospatial analysis, or pattern-of-life research.
- Experience with commercial intelligence and alerting platforms such as Dataminr, LifeRaft, AlertMedia, Silobreaker, Flashpoint, Everbridge, Crisis24, or similar tools.
- Familiarity with physical security systems and data, including access control, video surveillance, visitor management, alarm monitoring, and incident-management platforms.
- Experience supporting global operations, critical infrastructure, technology companies, data centers, energy, or other high-growth environments.
- Familiarity with intelligence requirements, collection management, structured analytic techniques, and intelligence lifecycle methodologies.
- Experience working with government and private-sector information-sharing organizations such as OSAC, DSAC, InfraGard, or regional fusion centers
- Relevant certifications or formal intelligence-analysis, investigative, or threat-assessment training (ATAP, ASIS CPP/PSP, intelligence community training programs, or peer credentials).
- Bachelor's degree in Intelligence Studies, Criminal Justice, International Relations, Political Science, Security Studies, or a related discipline; equivalent professional or government experience will also be considered.
SOME ADDITIONAL INFORMATION PERTINENT TO THE ROLE:
WHAT SUCCESS LOOKS LIKE
You will help Crusoe move from reacting to security incidents to understanding potential threats early enough to act. You will become a trusted analytical resource for Global Physical Security, connecting information across people, locations, incidents, travel, facilities, and external events, and turning those connections into actionable intelligence.
This role will work closely with the GSOC but will focus on deeper analysis and investigations rather than routine alarm monitoring or dispatch. You should be equally comfortable spending several days developing a complex investigative picture and rapidly producing an intelligence assessment during an unfolding incident.
Within the first year, success means:
- A standing intelligence product cadence that Crusoe leadership, the GSOC, and Protective Operations rely on.
- A collection framework, source library, and tradecraft discipline established from scratch.
- Ontic deployed and operationalized as the backbone of Crusoe's intelligence and case management workflows.
- Clear intelligence-to-operations handoffs defined with the GSOC and intelligence-to-protection handoffs defined with Protective Operations.
- Credible external relationships established with government, law enforcement, and private-sector intelligence partners.
- A foundation for the intelligence function to grow with Crusoe as the company scales.
OPERATING CONDITIONS:
- Dallas, TX on-site, with occasional travel to Crusoe sites across North America for pre-activation intelligence work, site threat assessments, and partnership development.
- Primarily business hours Monday–Friday with on-call rotation for critical incidents, executive travel windows, and high-impact geopolitical or weather events.
- Occasional nights, weekends, and holidays as the operational tempo demands.
- Handling of sensitive, confidential, and executive-protection information with appropriate discretion is a core expectation of the role.
Benefits:
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $150,000 - $180,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Listed by Crusoe for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Commercial Analytics
Octopus Energy · London (GB)
Pay
$160k–280k
Setting
On-site
We're making energy fair, clean, and simple for all using technology.
Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier.
Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front.
And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system.
We’re made up of 10,000+ authentic, committed people working around the world on stuff you'd never expect. We're united by a shared goal: to drive the global green energy revolution. Read our Spotlight series to meet some of the team.
About the role
You and a group of strong analysts will be generating insights to guide Octopus’ commercial decisions.
You will be leading the UK data commercial team and guiding global cooperation in this critical area.
You will act as a strategic business partner to Commercial, Sales, Marketing and Energy Markets teams, combining hands-on technical expertise with strong team leadership.
Listed by Octopus Energy for a position based in the United States. Employers on this board attest they are hiring domestically.
Network Analyst
Lambda · San Francisco, California, United States
Pay
$88k–130k
Setting
Hybrid
Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.
If you'd like to build the world's best AI cloud, join us.
*Note: This position requires presence in our San Francisco or Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.
About the Role
Build your networking career by helping connect Lambda’s AI compute to customers and carriers. You’ll follow real services from order through installation and testing, working alongside engineers and delivery managers.
You’ll join the Network Planning and Delivery team within Cloud and AI Networking and learn how fiber, optics and carrier services become a working network. You’ll start with approved service requests and network records, then take on testing and automation work as your skills develop.
This is an early-career network role with guidance from experienced teammates and responsibility for work the team relies on. The details you check and the requests you follow through help get new services online and keep the network accurately documented.
What You’ll Do
Help Bring Services Online
- Submit approved cross-connect orders after confirming circuit identifiers and endpoints with Network Engineering.
- Track carrier and facility requests through completion, follow up on installation dates and flag delays or mismatched details.
- Arrange approved disconnections after confirming the service and timing with its owner, and collect completion records.
- Log new requests in Jira, route them to the right owner and coordinate approved access to carrier and data center portals.
Support Engineering and Testing
- Help engineers prepare turn-up documents, gather test results and check service details before activation.
- Support circuit turn-up and testing under a senior engineer’s direction, learning how to investigate discrepancies and document findings.
- Learn the team’s tools and contribute scripts or workflow improvements that reduce repeat manual work.
Keep Service Information Reliable
- Maintain circuit records, supplier contacts and project updates so engineers and delivery managers can find the information they need.
- Organize order confirmations, test evidence and support details for handover to Operations.
- Share completed service changes with Supply Chain for purchasing and billing updates, and raise discrepancies with the delivery manager.
You
- Foundational networking knowledge from work, study, labs or personal projects, including how fiber and optics connect equipment.
- Examples of following a technical task through completion and checking that the result matches the request.
- Comfort organizing information in ticketing tools, spreadsheets or similar systems.
- Clear written communication and the judgment to ask for help before acting on an unclear request.
- Interest in learning physical network infrastructure and taking on more technical responsibility over time.
Nice To Have
- Networking coursework or a certification such as Cisco Certified Network Associate (CCNA).
- Exposure to data center work, carrier provisioning, technical support or network inventory tools such as NetBox.
- Some Python or other scripting experience, including coursework or personal projects.
We Are Looking for Someone Who Is
- Curious about how a network gets built beyond the configuration screen.
- Careful with details and willing to speak up when something does not look right.
- Eager to learn from teammates and use feedback on the next task.
Salary Range Information
The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
About Lambda
- Founded in 2012, with 500+ employees, and growing fast
- Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove
- We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
- Our values are publicly available: https://lambda.ai/careers
- We offer generous cash & equity compensation
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan that we all actually use
Equal Opportunity Employer
Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
Listed by Lambda for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer data specialist, US (fixed-term)
Watershed · New York City, NY, United States
Pay
$58k–70k
Setting
Hybrid
ABOUT WATERSHED
Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
THE ROLE
We are looking for analytically minded and detail-oriented individuals to join the Customer Data Services team in our New York or San Francisco office on a fixed-term basis starting at the beginning of January 2027. This role is open to early-career candidates with up to 2 years of experience who love working with complex data and want to see how it drives real decisions at the world's largest companies.
Watershed is a growth-stage start-up that works with 800+ customers globally, including 100+ of the Fortune 500 and 5 of the top 6 US banks, to accelerate their sustainability programs. You'll work hands-on with customer business data, transforming it to fit Watershed templates and enabling our customers to gain clear, reliable insights into their sustainability impact.
YOU WILL
- Clean and transform customer business data into Watershed templates to reduce customer friction and drive time-to-value.
- Partner with customers to understand their raw data and recommend best practices for preparing it.
- Communicate data issues clearly to customers, covering impact, options and trade-offs.
- Leverage judgment to assess, advise, and execute on data cleaning best practices.
- Rigorously document decisions to ensure traceability of data manipulations during third-party verifications.
- Synthesize customer experiences and feedback to drive continuous improvement of our work and inform product development.
YOU MIGHT BE A FIT IF YOU
- Have up to 2 years of experience working with large data files in Excel, whether through internships, co-ops or academic projects. Python or SQL is a plus.
- Thrive on complex, messy data and enjoy the work of making it clean, structured, and trustworthy.
- Are detail obsessed. You double check your work and do not consider something done until you know it is right.
- Have good intuition for how numbers in a spreadsheet map to the real world. You translate abstract problems into concrete data frameworks.
- Have high customer empathy and want to help them achieve their outcomes.
- Are a strong written and verbal communicator. You can concisely communicate externally to non-technical audiences.
- Are a low ego team player with a strong sense of ownership. You are driven by team goals and bias for action in order to achieve them.
FIXED-TERM DETAILS
- Minimum commitment of 4 months, with a possible extension of up to 3 additional months.
- Fixed-term employees receive compensation and benefits similar to full-time Watershed employees, including daily lunch delivered in the Watershed office.
- This position requires being in person in our San Francisco or New York office 4 days per week.
Must be willing to work from an office 4 days per week (except for remote roles)
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Listed by Watershed for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Pricing Analyst
Figure · New York, NY
Pay
$68k–102k
Setting
Remote
New York, NY
Listed by Figure for a position based in the United States. Employers on this board attest they are hiring domestically.
Manager, Operational Finance and Analytics
Vestwell · New York, NY
Pay
$125k
Setting
On-site
New York, NY
Listed by Vestwell for a position based in the United States. Employers on this board attest they are hiring domestically.
Operational Insights Specialist
DailyPay · New York, New York, United States
Pay
$86k–131k
Setting
Hybrid
About Us:
DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work. Learn more at DailyPay's Press Center. http://www.dailypay.com/press
***THIS ROLE WILL BE HYBRID IN OUR NEW YORK CITY OR MINNEAPOLIS OFFICE***
THE ROLE:
The Operational Insights Specialist is responsible for supporting daily contact center analytics and embedding generative AI tools into routine operational and reporting workflows. Applying foundational analytical skills and professional expertise, this role utilizes established AI models and prompt pipelines to process unstructured customer interaction data. You will work within defined frameworks to generate actionable reports on customer sentiment, agent performance, and operational trends for management review. Through routine data validation and prompt execution, you will help improve analytical efficiency and drive continuous service improvements across the department.
HOW YOU WILL MAKE AN IMPACT:
- AI Workflow Execution: Execute and monitor automated AI prompt pipelines to analyze daily contact center interaction logs, transcripts, and customer sentiment metrics
- Data Synthesis & Insights: Transform unstructured contact center data into structured summary metrics highlighting operational bottlenecks, agent performance, and emerging trends
- Dashboard Maintenance: Maintain recurring visual dashboards, executive summaries, and performance scorecards using SQL and BI platforms like Tableau or Snowflake
- Process Automation Support: Partner with contact center management to identify manual reporting tasks and apply standard AI tools to streamline routine data collection
- Prompt Validation & Quality: Audit AI-generated outputs and apply prompt refinement frameworks to ensure high analytical accuracy and minimize model hallucinations
- Cross-Functional Coordination: Coordinate with IT and Data Engineering teams to support standard data pipeline maintenance and ensure secure AI integration practices
- Team Enablement: Assist in documenting AI analytics workflows and support peer team members in adopting generative AI tools within daily analytical tasks
- Operational Reporting: Prepare and present routine trend analyses and respond promptly to ad hoc data requests from leadership to support operational decision-making
WHAT YOU BRING TO THE TEAM:
- Relevant Experience: 2-3 years of experience in data analytics, business intelligence, or operational analysis, with active exposure to AI platforms or LLM workflows
- AI & Prompting Expertise: Practical experience utilizing top-tier AI models (e.g., Anthropic Claude, Google Gemini, OpenAI) and low-code/API automation tools for data processing
- Domain Knowledge: Strong understanding of Contact Center and Customer Experience (CX) metrics, including AHT, CSAT, FCR, QA scores, and speech analytics platforms
- Technical Proficiency: Proficiency in SQL and data visualization tools (e.g., Tableau, Snowflake), with familiarity using scripting languages (Python or R) for data manipulation
- Analytical Storytelling: Proven ability to synthesize complex datasets into clear, structured narratives and actionable recommendations for departmental stakeholders
- Educational Foundation: Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business Intelligence, or a related quantitative field
WHAT WE OFFER:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.
In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.
We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here.
If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.
Listed by DailyPay for a position based in the United States. Employers on this board attest they are hiring domestically.
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