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Lead Business Data Analyst
Hippocratic AI · Menlo Park, California, United States
Pay
$75k–180k
Setting
On-site
Lead Business Data Analyst
Location
Menlo Park, CA
Employment Type
Full time
Location Type
On-site
Department
Product and Engineering
Overview
Application
About Us
Hippocratic AI is developing the first safety-focused Large Language Model (LLM) for healthcare. Our mission is to dramatically improve healthcare accessibility and outcomes by bringing deep healthcare expertise to every person. No other technology has the potential for this level of global impact on health.
Why Join Our Team
Innovative mission: We are creating a safe, healthcare-focused LLM that can transform health outcomes on a global scale.
Visionary leadership: Hippocratic AI was co-founded by CEO Munjal Shah alongside physicians, hospital administrators, healthcare professionals, and AI researchers from top institutions including El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft and NVIDIA.
Strategic investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.
Team and expertise: We are working with top experts in healthcare and artificial intelligence to ensure the safety and efficacy of our technology.
For more information, visit www.HippocraticAI.com.
We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA unless explicitly noted otherwise in the job description.
About the Role
As a Business Analyst at Hippocratic AI, you will play a key role in driving data-informed decisions across our organization, with a focus on operational reporting and performance analysis. In this hybrid role, your responsibilities will span across data quality (40-50%) and business reporting/analysis (50-60%), supporting the continuous improvement of our go-to-market strategy and healthcare-focused large language model (LLM) solutions.
You will be responsible for developing and analyzing data to create insightful reports that ensure client success and help drive clinical and operational decisions. Your work will directly contribute to our market efforts and success. Collaborating closely with cross-functional teams, you will help drive actionable insights in our go to market strategies.This is a highly cross-functional and high-growth opportunity with exposure to cutting-edge AI technologies and strong mentorship.
Responsibilities
Reporting, Dashboards & Analysis
Build and maintain dashboards to monitor key metrics across product usage, customer outcomes, and internal operations.
Develop recurring and ad-hoc reports to inform product and GTM strategy.
Analysis & Reporting
Gather and analyze relevant datasets by running SQL queries or Python scripts.
Produce weekly data summaries and reports to assist senior team members in decision-making.
Analyze trends and KPIs across business functions and highlight areas for operational or financial optimization.
Collaborate cross-functionally to understand business needs and translate them into actionable data insights.
Communicate findings clearly and succinctly, highlighting patterns, risks, or opportunities for diverse stakeholders.
Required Skills & Qualifications
4–6 years of experience with a Bachelor’s degree (or equivalent experience) in Business, Finance, Data Science, Statistics, Computer Science or a related field.
Prior experience in business analysis, QA, or data entry - especially with complex or ambiguous data.
Exposure (including through coursework) to Python (preferred), R, or other scripting languages.
Experience writing basic SQL queries.
Experience analyzing data and generating reports for both technical and non-technical audiences.
Experience building dashboards or visual reports using tools like Looker, Tableau, Metabase, or similar BI platforms.
Ability to translate business needs into data-driven insights and visualizations for cross-functional teams.
Strong collaboration skills; comfortable working closely with Customer Success, Sales, and other GTM stakeholders to understand customer pain points and track product usage or outcomes.
High attention to detail, with a track record of accurately following instructions and structured processes.
Strong written and verbal communication skills; able to explain analytical findings clearly.
Ability to stay organized and manage multiple projects in a fast-paced environment.
Preferred Qualifications
Exposure to machine learning or AI-related projects (coursework or internships acceptable).
Understanding of healthcare, clinical workflows, or regulated environments.
Experience working in a startup or fast-growing company.
Comfort with financial analysis, forecasting, or performance tracking using Excel or similar tools.
Familiarity with customer success metrics, user engagement data, or SaaS GTM workflows.
Experience supporting customer-facing teams with data insights, onboarding analysis, or usage reporting.
***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything appears suspicious, stop engaging immediately and report the incident.
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Operations Analyst
Hippocratic AI · Menlo Park, California, United States
Pay
$70k–120k
Setting
On-site
Operations Analyst
Location
Menlo Park, CA
Employment Type
Full time
Location Type
On-site
Department
Product and Engineering
Overview
Application
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.
About the Role
We are seeking a highly reliable and detail-oriented Operations Analyst to ensure the continuous, 24×7 operation of Hippocratic AI’s production systems, integrations, and customer/partner environments. This role is critical to minimizing customer and partner downtime, maintaining trust, and ensuring our AI agents and supporting systems operate smoothly at all times.
As an Operations Analyst, you will be responsible for monitoring system alerts, integrations, and operational reports; performing proactive maintenance; resolving common operational issues; and triaging advanced issues to the appropriate engineering, platform, or partner teams. You will play a central role in detecting issues early, coordinating incident response, and maintaining operational excellence across all customer and partner deployments.
You will work closely with engineering, infrastructure, security, customer support, and partner teams, and will help build the operational tooling, reporting, and automation needed to scale Hippocratic AI safely and reliably.
What You’ll Do
Integration Management & Development
Own the full integration lifecycle for major customers, from gathering requirements through design, development, testing, deployment, and ongoing support to deliver seamless connectivity between Hippocratic AI and client systems.
Operations Monitoring & Incident Response
Monitor all production systems, integrations, and automated alerts to ensure 24×7 continuous operations across customers and partners.
Serve as a first-line responder for operational alerts, diagnosing and resolving standard issues within defined SLAs.
Triage complex or advanced issues and page/engage the appropriate on-call engineers, platform teams, or partner contacts.
Coordinate incident response activities, track progress to resolution, and ensure clear internal handoffs during escalations.
Validate system recovery and perform post-incident checks to ensure full service restoration.
Proactive Maintenance & Reliability
Perform proactive system health checks, integration validations, and routine maintenance to prevent outages and degradation.
Identify trends in alerts, incidents, and performance metrics to recommend preventative actions and long-term fixes.
Help define and refine operational runbooks, escalation paths, and standard operating procedures (SOPs).
Participate in on-call rotations and support after-hours and weekend coverage as needed to maintain 24×7 availability.
Reporting, Automation & Tooling
Create and maintain operational reports and dashboards for internal teams, customers, and partners.
Build and maintain scripts and automation to monitor system health, validate integrations, and generate customer- or partner-specific reports.
Customize operational reporting for each customer/partner to meet contractual, SLA, and compliance requirements.
Continuously improve monitoring, alerting, and observability tooling to reduce noise and increase signal quality.
Cross-Functional Collaboration
Work closely with engineering, infrastructure, security, and customer support teams to resolve incidents and improve system resilience.
Support customer-facing teams by providing operational insights, incident summaries, and root-cause analysis.
Assist with onboarding new customers and partners by validating integrations, monitoring readiness, and ensuring operational coverage.
Contribute to post-incident reviews and continuous improvement initiatives to strengthen overall platform reliability.
What You Bring
Must Have:
Bachelor’s degree in Computer Science, Health Informatics, Information Systems, or a related field.
Bachelor’s degree in Information Systems, Computer Science, Operations, Engineering, or a related field (or equivalent practical experience).
2+ years of experience in operations, site reliability, NOC, technical support, or production monitoring roles.
Hands-on experience monitoring production systems, integrations, APIs, or data pipelines in a 24×7 environment.
Familiarity with alerting and monitoring tools (e.g., Datadog, New Relic, CloudWatch, Prometheus, Grafana, PagerDuty, Opsgenie, or similar).
Ability to troubleshoot common system, integration, and data-flow issues using logs, metrics, and dashboards.
Experience writing scripts or automation using tools/languages such as Python, Bash, SQL, or similar.
Strong understanding of incident management processes, escalation procedures, and SLA-driven operations.
Excellent organizational skills with the ability to manage multiple alerts, issues, and priorities simultaneously.
Clear written and verbal communication skills, especially during high-pressure incidents.
Strong sense of ownership, reliability, and attention to detail.
Nice to Have:
Experience supporting cloud-based platforms (AWS, Azure, or Google Cloud).
Familiarity with REST APIs, webhooks, message queues, or integration workflows.
Experience in healthcare, regulated environments, or HIPAA-compliant systems.
Exposure to CI/CD pipelines, deployment monitoring, or change management processes.
Experience creating customer-facing operational or SLA reports
Background in Site Reliability Engineering (SRE), DevOps, or production support for SaaS platforms.
Experience supporting AI/ML platforms, data pipelines, or real-time systems.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Why Join Hippocratic AI
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Equal Opportunity
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Apply for this Job
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Listed by Hippocratic AI for a position based in the United States. Employers on this board attest they are hiring domestically.
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