Product Marketing Manager (Contractor)
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
About the Role
We're looking for a contract Product Marketing Manager to cover a leave on Maven's Product Marketing team during a critical stretch — product launches, sales enablement build-out, and sales kickoff prep. This is a hands-on execution role for someone who can hit the ground running, work cross-functionally, and produce high-quality marketing materials independently.
This is a 4-month contract position for 40 hours per week. The contract term is from September 2026 through January 2027.
Who You Are
- 3–5 years of product marketing experience; 5–7 years overall
- Strong B2B marketing background; healthcare or digital health experience a plus
- Proven ability to manage multiple work-streams and deliverables in a fast-paced environment
- Excellent writer — clear, concise, and able to adapt messaging for different audiences (sales, clinical, payer, employer)
- Comfortable working cross-functionally with Sales, Product, Clinical, and Brand/Comms teams
- Self-directed and organized; able to execute with minimal ramp time
What You'll Do
- Execute on product launches end-to-end — positioning, messaging, launch assets, and cross-functional coordination
- Build sales enablement materials including pitch content, competitive positioning, and product messaging for the upcoming sales year
- Own PMM content for the annual sales kickoff in February
- Partner with internal stakeholders to maintain launch momentum and sales readiness
The hourly rate for this role is $65 - $75 per hour. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Customer Success Manager
Paralegal
About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
About the position:
We're growing our legal department and hiring our second team member. Our lead attorney joined less than a year ago as the company's first in-house counsel and has built a lot of the foundation: contract templates, workflows in SpotDraft, intake processes in Jira. But there's more to build, and just as importantly, there's always room to get better and faster.
If you're the kind of person who looks at a working process and immediately sees three ways to make it more efficient, you'll fit right in.
You'll work directly with the lead attorney to support a value-based care technology platform and our risk-bearing entities (ACO, MSO, and IPA), handling first-pass drafting on commercial contracts that range from straightforward to genuinely complex.
Our agreements are diverse. We contract upstream with health plans and ACOs and downstream with physician practices. Our deal structures include SaaS vendor arrangements, aggregator models, physician services agreements, and sophisticated partnership agreements. If you like variety and want to understand how all the pieces fit together, you'll enjoy this work.
This is a highly cross-functional role. You'll partner with teams across the business (especially growth and compliance), and coordinate with health plan customers, provider networks, vendors, and external counsel. You'll talk to a lot of people, and we hope you like that.
What You'll Do
Draft, review, and prepare first-pass redlines for commercial contracts, including health plan service agreements, provider network and participation agreements, vendor contracts, and data use and business associate agreements
Identify and flag key issues, unusual terms, and risk areas for attorney review
Support negotiations by preparing comparison charts, tracking open issues, and maintaining version control across deal threads
Serve as a responsive point of contact for the sales team on routine contract questions and status updates
Manage and maintain the contract lifecycle in SpotDraft: intake workflows, template libraries, clause banks, approval routing, renewal tracking, and reporting
Maintain and refine the contract obligations inventory, including key dates, notice requirements, and renewal terms
Support and execute the legal intake process through Jira
Build playbooks, FAQs, and self-service resources that reduce repetitive questions and let the business move faster
Spot inefficiencies and fix them; we're always looking for ways to do things better
Maintain corporate records, entity documents, resolutions, and governance materials for the parent company and subsidiaries
Handle corporate housekeeping: annual filings, registered agent coordination, minute book maintenance
Support subsidiary management and entity compliance as needed
Partner with business teams to gather deal terms and ensure contracts reflect commercial intent
Coordinate with compliance on regulatory research, policy updates, and documentation
Create and maintain training materials that help business teams participate in the contracting process
Monitor regulatory developments relevant to Stellar's contracts and flag what matters
Manage document flow, scheduling, and information exchange for outside counsel engagements
Track outside counsel spend and flag budget variances
Requirements:
5+ years of paralegal experience with substantial commercial contract drafting
Healthcare industry experience, ideally including payor contracts, provider agreements, or value-based care
Thorough understanding of HIPAA
Working familiarity with AKS, Stark Law, and healthcare data privacy requirements
Ability to work autonomously in a fast-paced environment
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Paralegal certificate or equivalent training
Nice to Haves:
Experience with SpotDraft CLM
Legal operations experience: You've built or significantly improved contract management systems, intake processes, or legal workflows
A track record of making things more efficient, not just maintaining them
Prior experience in a small in-house legal team (fewer than 5 attorneys)
Familiarity with ACO structures, MSSP, or similar CMS programs
Health plan contracting experience (commercial, Medicare Advantage, or Medicaid managed care)
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family and Caregiver Leave
Wellhub+ Gym Memberships
Pre-tax commuter benefits, HA, FSA plans
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
JOON, a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them
Stock Options & a 401k matching program
A broad calendar of company sponsored social events that for our in-office and remote employees
Company sponsored lunch for all NY HQ employees
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.
Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people-team@stellar.health. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.
Senior Brand Designer
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
About The Role:
Maven is looking for a highly creative and results-oriented Senior Brand Designer to join our Brand Creative Team. As Senior Designer, you will be a key player in the development and execution of high-impact performance marketing campaigns across various digital channels, with a proven track record of designing high-performing creative that drives measurable ROI. You will also be responsible for leading the evolution of our visual identity across all areas of the brand, including, web, digital, and social. This role will work closely with cross-functional stakeholders to develop creative strategies and visually compelling designs that resonate with our target audience. You should be a master of visual storytelling with a keen understanding of how design influences user behavior and contributes to business goals. A strong brand design and visual identity background in B2B/B2C experience is needed, with healthcare being nice to have.
What You'll Do:
- Brand Strategy: Develop visual brand strategies that align with our business goals, and proactively propose solutions to help improve project outcomes.
- Visual Identity: Build upon and evolve our brand guidelines by establishing sophisticated visual systems across a range of project types, including marketing and product.
- Marketing Expertise: Conceptualize and design high-converting marketing material across various channels and formats, including paid social, display advertising, email marketing, web, landing pages, and video.
- Stakeholder Collaboration: Work closely with stakeholders and cross-functional teams. Present creative concepts to teams across the organization in a clear and compelling manner.
- Project Management: Drive and own deadlines for projects, maintain clear goals, flag blockers at the right moments and work towards delivering in a timely manner.
- Brand Guidelines: Strive to maintain the brand standard across all projects and ensure consistency.
- Guiding and Mentoring: Elevate design skills by supporting team members with peer feedback through design critiques.
What You'll Bring:
- Experience: 10+ years of visual design experience, with a strong focus on branding and performance marketing
- Skills: Proficient in the Adobe Creative Suite and Figma
- Portfolio: A strong portfolio showcasing a diverse range of digital design projects, including branding, websites, campaigns, and performance marketing
- Understanding: Demonstrated understanding of brand identities, digital marketing principles, website design best practices, and performance marketing metrics.
- Communication: Excellent communication and presentation skills to effectively communicate design concepts to stakeholders and gather feedback.
- Adaptability: Ability to thrive in a fast-paced environment, manage multiple projects simultaneously, and adapt to changing priorities.
- Collaboration: Proven ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
Preferred Qualifications:
- Experience in an agency or growth-stage startup environment
- Experience designing for health, tech, or wellness brands
For candidates in NYC, CO, or CA, the base salary range for this role is $130,000 - $150,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Senior Actuary, Outcomes
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
We're looking for a technically rigorous and commercially savvy Senior Actuary, Outcomes to bring actuarial depth to Maven's Clinical Outcomes team. This role spans actuarial modeling, healthcare claims analytics, and client-facing strategy—supporting our Growth and Product functions with projections, retrospective analyses, and value-based care modeling. The ideal candidate brings formal actuarial training or equivalent experience, thrives in a fast-paced startup environment, and can credibly represent Maven's methodology with brokers, consultants, and employer clients.
As a Senior Actuary, Outcomes at Maven, you will:
- Own claims and savings projections and retrospective analyses across Maven's employer benefit programs—including performance guarantee assessments, value-based care arrangement modeling, and spend and enrollment projections across Maven's full program portfolio
- Build, maintain, and scale Maven's actuarial and ROI models in Excel, ensuring methodological rigor and integrating models into team workflows for self-service use
- Conduct actuarial confidence evaluations to inform revenue recognition decisions and assess financial risk in value-based arrangements
- Support RFP responses with actuarial projections, benchmarking, and methodology documentation
- Perform detailed claims analytics for individual and pooled client populations, including evaluation of performance guarantees based on claims data evaluations
- Join sales and client success calls—including with brokers and benefits consultants—to speak with authority on outcomes methodology, ROI, and actuarial assumptions
- Contribute to thought leadership through white papers, research publications, industry conferences, and partner with Marketing to reach actuarial and benefits audiences
- Manage external actuarial vendor relationships, serving as owner and subject matter expert on scoping and quality of deliverables
We're looking for you to bring:
- An FSA, ASA, or equivalent actuarial credential (or meaningful progress toward credentialing), or a graduate degree with 6+ years of directly relevant actuarial or healthcare analytics experience
- Strong analysis design, modeling, and data manipulation skills, with the ability to synthesize findings into clear, client-ready outputs
- Comfort working in both a coding language (SQL preferred) as well as in Excel, and strong ability to use AI to produce and QA code for data exploration and analysis
- Excellent communication skills and comfort presenting to external audiences (e.g., clients), including experience presenting technical material to non-technical audiences
- Strong project management instincts with the ability to juggle competing priorities and self-direct in an unstructured environment
- Deep familiarity with healthcare claims data, including medical and pharmacy claims structures, PMPM/PBPM cost modeling, and trend analysis
- Passion for improving maternal and family health outcomes through data-driven innovation
Helpful experiences and skills (if you don't have them, you can learn them with us!):
- Experience in employer-sponsored benefits, stop-loss, or managed care actuarial roles
- Familiarity with performance guarantee structures and risk-based contracting
- Experience supporting sales or growth functions in a healthcare technology or benefits company
- Background in women's health, maternity, or family benefits
- Experience with data visualization tools (Looker a plus)
The base salary range for this role is $149,000-$170,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Member Services Team Lead - Medication Access & Support Programs
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Maven is seeking a Team Lead to support frontline associates working on a new medication access and pharmacy supported care program. This is a player coach role focused on real time execution, coaching, and first line escalation. You will be closely embedded in daily operations, ensuring queues are healthy, issues are resolved quickly, and associates are supported as they navigate complex pharmacy and insurance workflows.
This role is ideal for someone with strong operational instincts who enjoys being close to the work and developing others.
The Member Services team supports members 7 days a week; shift availability will vary.
What You’ll Do:
Real Time Execution & Queue Ownership
- Own real time execution during assigned shifts across chat and phone queues.
- Monitor queue health, coverage, and workload distribution to ensure timely responses.
- Step in directly to handle complex cases or volume spikes as needed.
Team Leadership & Coaching
- Serve as day to day support for a team of Member Services Associates.
- Provide real time coaching on judgment calls, prioritization, and handling ambiguous cases where no clear script exists.
- Conduct quality reviews and deliver clear, actionable feedback.
- Support onboarding and ramping of new hires.
Escalations & Issue Resolution
- Act as the first line escalation point for pharmacy and insurance issues including missing information, coverage rejects, routing questions, and fulfillment delays.
- Partner with internal teams to resolve escalated member issues while maintaining non clinical boundaries.
- Ensure appropriate handling and escalation of safety concerns or sensitive disclosures.
Operational Excellence
- Ensure consistent execution of SOPs, scripts, and workflows.
- Identify breakdowns in workflows and flag patterns or risks to leadership.
- Help test, roll out, and reinforce new workflows, macros, or tooling changes.
- Support team performance across response time, resolution quality, and member satisfaction.
Minimum Qualifications
- 2–4 years of experience in healthcare support, pharmacy operations, insurance navigation, or related fields.
- Prior experience coaching, mentoring, or acting as a senior or lead in a frontline environment.
- Strong understanding of pharmacy workflows, insurance coverage concepts, and medication access processes.
- Comfort handling escalations and emotionally charged member situations.
- Strong written and verbal communication skills.
- Ability to balance hands-on work with people leadership.
Preferred Qualifications
- Experience supporting specialty or high demand medications.
- Experience with Zendesk highly preferred or other CX tools.
- Familiarity with QA frameworks and support performance metrics.
- Experience helping teams adopt new tools or workflows.
- Fluency in Spanish or another commonly spoken member language.
The base salary range for this role is $89,000 - $105,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Revenue Operations Manager (Payments and Reconciliation)
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- TIME 100 Most Influential Companies (2023, 2026)
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
Maven is seeking a Revenue Operations Manager (Payments and Reconciliation) to lead the end-to-end financial operations and reconciliation framework for our client-funded benefit programs. Reporting into the Revenue Cycle Management (RCM) team, you will move beyond simple oversight to architect a robust, scalable payment integrity program. You will be responsible for the full lifecycle of benefit funding, from accurate invoicing and money movement oversight to complex account reconciliation, while partnering with Product/Engineering to build automated financial controls that ensure operational excellence at scale.
As a Revenue Operations Manager (Payments and Reconciliation) at Maven, you will:
- Oversee the end-to-end movement of benefit funds through Maven's payments infrastructure, ensuring transaction accuracy, timely disbursement, and integrity across the full funding pipeline.
- Own client invoicing for benefit funding programs and the timely reconciliation of complex claims bank account transactions and balances to ensure high-integrity financial operations.
- Monitor clinic and provider payments against contracted timeliness standards, identify systemic delays or SLA gaps, and partner with operations to resolve root causes.
- Manage Maven's floated benefit funding program, including tracking outstanding float balances, driving timely recoupment from clients, and escalating aging exposure to Finance.
- Lead cross-functional root cause analyses on financial discrepancies to implement structural solutions that prevent billing errors and optimize cash flow.
- Identify and implement continuous process improvements to increase the efficiency, accuracy, and scalability of the benefit funding function.
- Partner with Finance during the month-end close process, including supporting the preparation of detailed reconciliations, owning reporting deliverables and assisting with analyses around collections risk.
- Act as the financial subject matter expert for Client Success, equipping CSMs with detailed reconciliation insights and structural solutions to resolve billing disputes and optimize the client funding experience.
- Act as the business owner for funding tools, collaborating with Product and Engineering to design application enhancements, resolve bugs, and automate financial workflows.
- Establish and uphold strong internal controls and accountability standards to support audit readiness and financial compliance.
We’re looking for you to bring:
- 6+ years in revenue cycle management, financial analysis, or payment operations, with direct experience in benefit funding, claims banking, or healthcare payment operations strongly preferred.
- Demonstrated readiness to lead a team, with experience mentoring junior staff, managing cross-functional workstreams, or standing in for a manager.
- Extensive experience in account reconciliation and using AI (e.g. Claude) and data tools (e.g., Looker) to identify financial patterns and drive business decisions.
- A proven track record of "creating order from chaos" by building sophisticated financial processes in fast-paced, entrepreneurial environments.
- Strong technical aptitude and experience partnering with Product/Engineering to resolve bugs and build automated financial fail-safes.
- Proficiency in Asana, Jira, and Looker to manage financial workflows, track technical tasks, and report on program health.
The base salary range for this role is $115,000-$135,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Physician, Oncology Clinical Care (1099 Contractor)
Engineering Leader, Platform Engineering
ClassDojo's goal is to give every child on Earth an education they love.
We started by building a communication network that connects teachers, children, and families. Today, ClassDojo is used in the vast majority of U.S. schools and reaches tens of millions of children and families globally. We're now expanding beyond communication into building the best possible learning experiences for kids everywhere.
We're a small, high-talent-density team with experience from leading technology companies. We value ownership, speed, and thoughtful decision-making, and we aim to create an environment where people can do the best work of their careers.
We're hiring an Engineering Leader to own ClassDojo's Platform engineering org end-to-end for infrastructure, data, developer experience, and AI tooling.
As the Engineering Lead for Platform, you'll manage the engineering managers across these teams as well as perform the EM role for teams when needed. You’ll work with our product engineering areas as your customers, set platform engineering practices and quality, and make the build-vs-buy and architecture trade-offs that shape how every engineer at ClassDojo ships.
This is a manager-of-managers role with real architectural and strategic ownership. You'll have 2 to 4 engineering managers reporting in, and your work multiplies across the entire engineering org. You will be expected to set direction, not just execute on it.
What You'll Do
Lead a multi-team Platform org
Own Platform's company-level objectives and the engineering plan that delivers them.
Translate company priorities and product-engineering needs into a platform roadmap, in a way that flows both up and down.
Be responsible for build-vs-buy and architecture-level trade-offs across infrastructure, data, developer experience, and AI tooling; own the technical roadmap and how it balances against the needs of your customers.
Represent Platform and collaborate with cross-functional leadership partners and in engineering-wide leadership conversations.
Develop the engineering managers reporting to you
Coach EMs to a higher bar with clear feedback, growth plans, and direct support.
Drive AI-native development in line with ClassDojo’s engineering practices (flow-based delivery, vertical slicing, WIP discipline, Definition of Done, observability)
Address performance issues early and clearly; develop managers out of "fine" performance into great performance.
Be directive when our values, quality bar, or ways of working are at stake.
Run platform towards the long term
Treat the product engineering areas as customers: understand their needs, measure adoption and satisfaction, and prioritize accordingly.
Build paved roads and golden paths that teams want to use; earn adoption rather than mandating it.
Take accountability for SLAs/SLOs and incident response across the platform surface.
Make tech-debt and reliability trade-offs on purpose, not by accident.
Drive technical excellence across the platform
Support and drive architecture and systems design decisions across infrastructure, data, DevEx, and AI tooling; ensure systems are reliable, maintainable, and operationally ready.
Make build-vs-buy calls deliberately; avoid both not-invented-here and unmanaged sprawl.
Partner cross-functionally
Co-own the platform roadmap and quality bar with the product engineering leads who depend on you.
Partner with Security, Ops, Data, and other functions as the platform requires.
Build pragmatic interim solutions that work today and migrate cleanly as platform capabilities mature.
You Will Be a Match If You…
2+ years managing managers, with direct reports who were themselves people managers.
10+ years total in technical roles, with a strong individual-contributor era you can still draw on.
Have owned a platform, infrastructure, data, or developer-productivity area and delivered a measurable outcome (throughput, reliability, cost, or operational safety).
Have built or evolved platform engineering practices across multiple teams, not just within one, and earned adoption.
Have hired, developed, and managed engineering managers.
Comfortable making and defending build-vs-buy and architecture-level trade-offs across the platform surface; can still reason about code with taste.
Embrace Candor > Harmony: give the hard message early, comfortable with disagreement.
Use LLM-based tools daily and push your teams to adopt them.
Are an excellent written communicator; can articulate strategy and trade-offs clearly in writing.
Nice to Have
Experience running infrastructure, data, DevEx, or AI platforms at meaningful scale.
Has built developer platforms that internal engineers genuinely adopted (paved roads, golden paths, internal developer platforms).
Has used AI-native workflows to materially change how a team designs, ships, and operates, and/or has built AI tooling/platform for other engineers (not just personal use).
Experience leading a remote-first, distributed engineering team.
Brings a network of high-quality platform/infrastructure engineering talent.
[1] Some more context:
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Click here if you're interested in learning more about what we've been up to.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States):
CA, WA, NY, NJ, CT states: $240,000 to $280,000 (USD)
All other states in the US: $204,000 to $238,000 (USD)
#LI-Remote
Senior Customer Success Manager
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