Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

As a Cancer Screening Advocate, you will play a vital role to ensure timely access to care for thousands of patients who need to get screened for cancer. In this role, you will coordinate screening appointments with external facilities, serve as the key link between patients, Color’s care team, and ensure every step of the scheduling process is smooth, supportive, and well-documented.

Key Responsibilities:

• Appointment scheduling: Call health care facilities to collect availability and book appointments on patients’ behalf, based on the patient’s facility and scheduling preferences. Assist patients in understanding out of pocket cost.

• Facility verification and sourcing: Update facilities database to ensure accurate and reliable information. Identify suitable facilities for patients based on their insurance, location and preference, and confirm that the facility is able to perform the procedure, is in network, and can accommodate the patient. 

• Results Retrieval & Upload: Obtain results from appointments and referrals from facilities. Reach out via fax and phone. Review and triage the inbound fax queue, and upload documents and results appropriately. 

• Patient Communication: Inform patients of their scheduled appointments promptly and provide necessary details (location, preparation instructions, etc.). Respond to patient inquiries 

• Documentation: Accurately record all appointment and order or referral details in Color’s electronic health record (EHR) system.

• Problem-solving: Address scheduling conflicts, rescheduling needs, or access issues with empathy and efficiency.

• Collaboration: Work closely with clinical and administrative teams to ensure seamless patient care and support.

• Patient Support: Respond to patient inquiries and support tickets promptly, demonstrating empathy and professionalism in all interactions. 

Qualifications and Skills:

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Passionate about helping patients navigate the complexity of the healthcare systemHas critical thinking skills with a focus on issue resolution and customer satisfaction

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

• Experience using EHR systems in a healthcare environment

• Expert knowledge of Google Apps and macOS

• Flexible and adaptable to changing business needs and priorities. Resilience in a fast-paced and dynamic operational environment.

• Ability to handle stressful situations appropriately

• Must have access to a quiet, private, and secure location to work, ensuring protection of patient health information (PHI) and compliance with HIPAA standards

Job Details:

• Assignment Duration: 3-6 months

• Typical Schedule: Monday - Friday; 8:30 AM - 5 PM PST/EST

• Hourly Rate: $22 - $26/hour

•  The actual hourly pay is dependent upon many factors, such as work experience, market data, skills, and geographic location.

Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

We are looking for a Product Counsel to join our fun, mission-driven, growth-focused team to advise on the intersection of technology, the law, and the financial needs of our customers. The legal team’s mission is to mitigate risk while maximizing growth and our vision is to be trusted advisors to the business. We succeed when employees know when to seek legal advice and integrate legal advice, counsel, and review into the company’s initiatives so they succeed.

You’ll report to AGC, Head of Product, and collaborate to scope a role that meets business needs as the Motive Card product grows and matures.

What You'll Do:

• Counsel the Product team to launch new features for the Motive Card
• Negotiate all manner of contracts, from customer NDAs to issuer processor and receivables financing agreements
• Support Sales with training and process to streamline and accelerate the sales cycle
• Review and help develop compelling yet compliant Marketing content
• Collaborate with Finance and Risk functions to minimize loss, investigate fraud and create policies and process to reduce it
• Work cross functionally with your legal peers in privacy, regulatory affairs, IP, and general product counseling on novel issues that arise
• Stay up to date on industry developments to help your colleagues see around corners
• Most importantly, quickly earn the trust of your business partners to become a sought-after advisor to the Motive Card business

What We're Looking For:

• US-licensed and -based attorney with a minimum of 6+ years experience
• Significant time in-house, with law firm training
• Experience working on emerging fintech products, especially in the commercial payments space (not crypto)
• You don’t just know US financial regulations, you can explain to engineers and PMs how to comply with them in a real life product
• Comfortable making independent decisions in areas of regulatory/contractual ambiguity
• Roll up your sleeves and do what needs doing with enthusiasm and a sense of humor
• Oriented towards enabling revenue, but know when to push back
• Humble, low ego, deep commitment to empowering your colleagues
• AI-first perspective, with interest in building and leveraging AI-driven tools

About the Role:

Maven is looking for a VP of Member Growth to own one of the most important numbers in the company: enrollments. This role is directly accountable for driving member enrollment into Maven's programs across our core business — and, by extension, the revenue those enrollments generate. You will own the enrollment engine end to end, from awareness through activation, turning eligible lives into engaged members.

Enrollment is not a single-team problem. It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there. You'll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams. Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine — the engine only works when every team delivers its part.

This is a player-coach role. You will lead a small, high-caliber team while remaining deeply hands-on yourself every day. Although it carries a VP title, it is explicitly NOT a leaned-out management position for someone who wants to direct a team from a distance. This is a hard requirement: the person in this seat reads the data themselves, pressure-tests the funnel, drafts the plan, and does the work alongside the team. We are looking for a builder and operator who also develops people — not a manager who has stepped away from the work.

We're also looking for someone who can expand the definition of the job. A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments — approaches that don't simply depend on securing permission to communicate with a client's employees. This role is expected to find and open those new avenues, not just optimize the existing ones.

What You'll Do:

• Own member growth for the Core Business: Be directly accountable for enrollment targets across Maven's core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.
• Build and run a scalable enrollment engine: Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.
• Expand the playbook and deliver new strategies to drive sustainable member growth: Think strategically and from first principles about new ways to grow enrollments beyond today's optimization work — including partnerships and approaches that don't rely solely on permission to communicate with a client's employees. Identify, size, and open avenues that expand the team's purview and unlock new growth.
• Optimize relentlessly around data: Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities. Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets.
• Hold the cross-functional machine accountable: Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations — and hold each team accountable to its operational KPIs in the enrollment process. Serve as the connective tissue that keeps every part of the engine delivering.
• Operate as a player-coach: Lead and develop a small, high-performing team while staying in the execution and details. Set the bar for rigor and hands-on execution by doing the work, coaching through it, and multiplying the team's impact rather than stepping back from it. This is a role that comes with an expectation that you directly execute on the work.
• Instrument and forecast: Partner with Data and Finance to build the measurement, segmentation, attribution, and forecasting needed to know exactly what is and isn't working, and to forecast enrollment and revenue with confidence.

What You'll Bring:

• 10+ years of experience driving growth, enrollment, acquisition, or revenue outcomes, with a track record of personally owning and hitting a number — ideally in healthcare, benefits, marketplaces, consumer subscription, or another environment with a complex funnel and multiple stakeholders.
• A hands-on player-coach. You are energized by being in the details daily — the data, the funnel, the plan, the execution — and you lead a small team as a way to multiply your own hands-on impact, not to step back from the work. This is a hard requirement for the role.
• Elite quantitative ability as a core competency. You can build and interrogate a funnel model yourself, size opportunities, design experiments, and instinctively optimize around data rather than intuition. Strong quant is non-negotiable.
• Strategic range. Beyond optimizing what exists, you can spot and pursue fundamentally new approaches to enrollment that expand the team's purview — not just incremental improvements to current channels.
• Cross-functional leadership and accountability. Proven ability to align and mobilize many teams — Client Success, Marketing, Product, Finance, Data, Clinical, Operations — around a shared goal without direct authority over most of them, and to hold each accountable to its operational commitments.
• Commercial instincts. You understand how enrollment translates into revenue and unit economics, and you can partner with Finance on targets and forecasting.
• Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric.

The base salary range for this role is $281,000 - $330,000 per year. You will also be entitled to receive bonus, equity, and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

About the Role:

This is a rare opportunity to build and scale a high-impact remote care advocacy organization that meaningfully changes how patients experience cancer care. Reporting to the Director of Care Services, you’ll lead a talented team while designing the operating systems, performance culture, and accountability frameworks that enable exceptional patient outcomes. You’ll partner closely with leadership to translate strategy into scalable operations, develop high-performing leaders, and shape the future of care advocacy at Color.

You’ll lead a team of internal care advocates and a contractor partner layer, evolving the function from transactional coordination into proactive patient advocacy that drives behavior change, closes care gaps, and improves outcomes. If you thrive in ambiguity, love building teams and processes from the ground up, and enjoy turning vision into execution, this is an opportunity to make a lasting impact on both the organization and the patients we serve.

What You'll Own:

Team leadership & people development

• Directly manage a team of care advocates supporting patients across complex cohorts: abnormal results, high-risk, active cancer, and survivorship

• Build and maintain the full performance management infrastructure — expectations, review cadences, accountability frameworks, and role-level differentiation (CA1, CA2)

• Own team performance against key service line metrics including in-person scheduling rates, efficiency, and patient NPS; set targets, track progress, and close gaps

• Conduct regular 1:1s, performance conversations, and development discussions with each advocate — not as a check-in but as a genuine investment in their growth

• Navigate difficult performance conversations directly and with care — hold people accountable while maintaining trust and psychological safety

• Monitor caseload quality, identify patterns, and drive improvements before issues compound

• Build team cohesion and culture across a dispersed group of internal and contracted staff — model the behaviors you expect: ownership, proactivity, quality, and patient-centeredness

• Coach advocates on patient communication, engagement techniques, and behavior change skills — actively developing their capabilities over time, not just managing their output

• Develop and implement a team training and development curriculum aligned with the team’s strategic goals and priorities

Contractor layer oversight

• Serve as the primary relationship owner for our contracted partner, who handles higher-volume, lower-complexity scheduling and navigation workflows

• Own the infrastructure Color builds around the contractor layer: onboarding process, quality standards, performance expectations and monitoring, and training materials

• Establish SLAs where they don’t yet exist and build the accountability systems to hold the contractor layer to them

• Develop and run a quality review cadence covering ticket accuracy, turnaround time, and patient experience — Color owns the QC, not the vendor

• Manage day-to-day coordination and make recommendations on contractor scope, capacity, and long-term model as the business evolves

Operations & infrastructure

• Define workflow boundaries between care advocates and customer support in partnership with the Director

• Build or improve intake, escalation, and handoff processes across internal and contractor teams

• Establish productivity and quality metrics; track and report on them on a regular cadence

• Identify and close gaps in tooling, documentation, and training

• Identify opportunities to automate or templatize repeatable work to increase team capacity for higher-complexity, higher-value patient interactions

Quality, outcomes & patient impact

• Establish error tracking and root cause analysis practices so mistakes don’t recur

• Create clear escalation protocols so the right cases reach the right people without falling through cracks

• Develop and maintain SOPs and training materials — ensure quality doesn’t depend on institutional memory

• Partner with the Director to evolve the care advocate function from transactional coordination to a proactive, coaching-based model — where advocates drive behavior change, close screening gaps, and serve as genuine champions for patients navigating fear and complexity

• Champion the integration of motivational interviewing and health coaching principles into how the team engages patients — help advocates move patients from stuck to engaged

• Identify and track outcome metrics that connect the team’s daily work to real patient impact — not just activity, but change

What We're Looking For

• 5+ years in care operations, care management, or clinical operations in a healthcare setting

• Experience in digital health or virtual care strongly preferred — B2B2C care delivery is a meaningfully different environment than a traditional health system

• Proven track record managing patient-facing teams — care advocates, care coordinators, or similar roles — with real performance accountability

• Demonstrated ability to build structure where little or none existed — you've done this, not just described it

• Experience managing an external contractor or vendor layer with accountability for quality and SLAs — including owning the QC infrastructure, not just the relationship

• Strong people leadership instincts — able to coach individuals, have hard conversations, and drive both performance and culture

• Comfortable receiving strategic direction that is still forming and translating it into operational plans without waiting for a finished playbook

Helpful Though Not Required:

• Background in health coaching, motivational interviewing, behavior change, or patient advocacy — we are actively building toward a model where care advocates function as patient champions, not just schedulers, and we want someone who believes in and can lead that evolution

• Background in oncology, cancer screening, high-risk patient populations, or early detection programs

• Has built or rebuilt a care team from scratch in a startup or high-growth environment

• Comfortable operating as a player-coach in the early stages — willing to be hands-on while building the team

What We Offer:

• 💰 Competitive salary

• ✨ Comprehensive medical, dental, vision, life, and disability benefits

• 📈 401k match

• 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend

• 🏝 Generous vacation policy, paid holidays and company-wide recharge days

• 🍼 Equal paid parental leave for birthing and non-birthing parents

• 🩺 Free cancer screening and prevention resources for employees and their adult dependents

Base Salary Range: $132,0000 - $156,000/year

The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

Maven is looking for a commercially-minded and strategic Senior Client Success Manager to join our Client Success team, to own relationships with our highest-value employer accounts. In this role, you will manage relationships with large employer clients introduced through Maven’s health plan channel partnerships, working in close coordination with the health plan team who co-owns the broader strategic relationship.

The Senior Client Success Manager will be the main point of contact for some of our larger accounts - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is not a reactive support role — it’s a commercial leadership position that requires equal parts relationship depth, analytical rigor, and business acumen.

As Senior Client Success Manager at Maven, you will:

• Own the net revenue retention outcome for your portfolio of large employer clients with direct accountability for renewal rates, expansion pipeline, and risk mitigation Build and maintain strategic account plans, including expansion opportunities, competitive threats (e.g., vendor consolidation, competitor displacement), and renewal milestones
• Forecast renewal health on a defined cadence, proactively monitor client risk on an ongoing basis and establish documented risk mitigation plans as needed, flagging risk and develop Client Success Qualified Leads (CSQLs) by surfacing expansion signals — new populations, benefit line additions, geographic growth — and building the internal business case before handing to Sales
• Partner with Renewals and Sales as the account quarterback: own the quality and completeness of every commercial handoff, ensuring these teams inherit a fully developed narrative with quantified ROI, stakeholder alignment, and a clear path to close
• Own member enrollment and engagement campaigns that deliver measurable client business outcomes, developed in coordination with health plan partners and executed in adherence to channel-specific communication protocols and payer approval requirements.
• Deliver Quarterly Business Reviews and data-driven business cases that translate Maven's clinical outcomes and member engagement into quantifiable ROI, tailoring messaging by stakeholder persona — cost containment and claims data for CFOs, utilization and engagement for Benefits leaders, retention and attraction narratives for CHROs
• Proactively consult clients on program optimization and strategies to better support family building and their working parents, leveraging Maven’s industry expertise, benchmark data, and clinical outcomes to continuously demonstrate measurable business impact
• Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores and revenue retention
• Partner with health plan Account Executives to align on strategy, enrollment goals, and renewal timing while maintaining Maven’s distinct presence and value proposition within the partnership.
• Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio
• Serve as the primary cross-functional point of contact — leading initiatives with Product, Engineering, Data, and Marketing to deliver exceptional client outcomes, and managing escalations in partnership with Member Support, Operations, Analytics, and Sales — with ownership of project timelines and accountability for deliverables
• Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.
• Provide strategic analysis of member engagement performance and program metrics
• Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
• Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
• Identify and address root causes of challenges, recommending scalable improvements to processes and systems to enhance client outcomes.
• Act as a trusted decision-maker, balancing multiple perspectives and ensuring alignment with company priorities to drive key decisions forward.

We’re looking for you to bring:

• 7+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies, with demonstrated ownership of commercial outcomes (client retention, expansion, NRR), and a deep understanding of the employee benefits and healthcare landscape.
• Demonstrate a proactive approach to adopting AI tools and technology, applying them to streamline workflows, generate insights, and elevate the client experience — with a mindset of continuous learning as the landscape evolves.
• Experience working with large employer clients (10,000+ employees) is required
• Experience working within or alongside channel partner or payer-distributed model is preferred.
• Proven track record of positioning and executing marketing strategies that drive enrollment to drive to measurable client business outcomes
• Passion for healthcare and influencing organizational change
• Serve as a strategic partner to internal stakeholders, collaborating to deliver a seamless experience for Maven clients and partners, translating insights into product, process, and market improvements. Demonstrated history of contributing directly to net revenue retention through proactive renewal management, risk mitigation, and expansion pipeline development
• Proven ability to broaden and deepen multi-threaded executive relationships (VP, CHRO, CFO, Benefits leaders, consultants), within client relationship, specific experience managing the relationships across both the individual employer group and health plan/channel partner stakeholder simultaneously.
• Track record of partnering with Sales and/or Renewals teams to progress commercial opportunities, including developing CSQLs and building business cases for expansion
• Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
• Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
• Possess analytical skills and strategic thinking- you’re strong on both IQ and EQ, with the ability to translate data, client performance into market insights and action planning in partnership with clients.
• Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management)
• Willingness to travel 25-30% of the time for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)
• Comfort operating in high-growth environments with evolving processes — you build the plane while flying it and see ambiguity as opportunity, not friction

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

• Experience at a digital health company in the health, wellness, or family health space is preferred
• Experience supporting health benefit programs for employer or payer clients is a bonus
• Salesforce, Looker and/or Microsoft suite experience

The base salary range for this role is $128,000 - 145,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.
Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days.

This role requires active work authorization in the US.

ClassDojo's goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

About the role

We're hiring a Trust & Safety Lead to handle the most sensitive issues coming from our community: parents, teachers, tutors, school leaders, kids, and sometimes government bodies. As we scale multiple products to more families than ever, this role makes sure every one of those interactions is handled with care, speed, and good judgment.

This is a small team where your ideas will shape how we protect kids online. You'll lead a queue of specialists, build the policies and playbooks that guide our response to hard situations, and partner closely with product, legal, and leadership to reduce risk and improve trust for millions of families.

What you’ll do:

•  Lead the Trust and Safety program and a team of specialists who respond to escalated support tickets accurately and on time, across our full range of products

• Evolve the Trust & Safety framework at Dojo alongside product and engineering, and land the policies, playbooks, and standard operating procedures that make it real

• Identify patterns from tickets and turn them into product, process, and policy improvements

• Uplevel our team through better training materials, updated help center content, and thoughtful onboarding of new team members as we scale

• Partner with legal, product, and leadership to respond to sensitive incidents, including running post-mortems that lead to shipped improvements

You will be a match if:

•  You have 7+ years leading Trust & Safety, Risk Operations, Integrity Operations, or related functions at a consumer technology platform.

• You have significant experience responding to escalated customer requests in a fast-growing environment, using tools like Zendesk

• You've previously led a Trust & Safety function at a consumer tech platform, including building policies, managing a queue of work, standing up new capabilities, and partnering with vendors

• You've triaged incident types no one had seen before, and then documented and trained others on the new protocol

• You've communicated about sensitive incidents to legal, product, and company leadership with clarity and calm

• You write and speak with empathy, precision, and warmth, and are comfortable with subject matter that's emotionally heavy

• You manage your own schedule, follow through without being chased, and thrive in a fast-moving company with high expectations

You might be a good fit if:

• You've previously worked on child safety issues as a social worker, teacher, or member of law enforcement

• You've owned government partnerships or engaged directly with regulators

• You're familiar with COPPA and other privacy frameworks that shape how kids' platforms operate

• You've worked with no-code tools like Zapier, OneTrust, or Airtable to build lightweight workflows 

Bonus:

[1] Some more context:

(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)

• How ClassDojo Connects Parents, Students, and Teachers 

• “Whats New on ClassDojo 2023”

• TechCrunch Article: Second Act comes with First Profits

Click here if you're interested in learning more about what we've been up to.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

#LI-Remote

ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset.

CA, WA, NY, NJ, CT states: $120,000 - $150,000 (USD)

All other states in the US: $102,000 - $127,500 (USD)

ClassDojo's goal is to give every child on Earth an education they love.

We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

About the Role:

Every feature ClassDojo ships begins with an engineer. Every minute an engineer spends waiting on builds, troubleshooting local environments, repeating manual workflows, or navigating unnecessary complexity is a minute they aren't building magical experiences for children, teachers, and families. Developer Experience Engineering exists to remove that friction.

As a Senior Software Engineer, Developer Experience, you'll build the tools, workflows, and AI-powered developer experiences that make every engineer at ClassDojo more effective.

This is a unique opportunity to join a newly formed Developer Experience Engineering team and help define what great developer experience looks like at ClassDojo. Rather than inheriting a mature platform, you'll help shape its foundations—partnering closely with engineers across the company to identify opportunities, build high-leverage solutions, and establish trusted paved paths that make shipping software faster, safer, and more enjoyable.

We're looking for someone who combines exceptional software engineering with product thinking. You'll treat engineers as customers, build products they'll genuinely enjoy using, and focus relentlessly on creating leverage across the engineering organization.

What You’ll Do:

• Build products for engineers: Design and build internal platforms, tooling, and developer workflows that improve the experience of developing, testing, reviewing, deploying, and operating software.

• Multiply engineering productivity: Identify opportunities where thoughtful platform investments create outsized impact across the engineering organization. Continuously reduce developer friction while improving engineering velocity, quality, and reliability.

• Help shape AI-native software development: Build practical AI-powered workflows that help engineers write, review, test, and ship software more effectively. Evaluate emerging technologies thoughtfully and help establish patterns that improve outcomes while maintaining security, reliability, and engineering quality.

• Partner deeply across engineering: Work closely with product engineering, infrastructure, security, and technical leaders to understand pain points, prioritize opportunities, and build platform capabilities that solve real problems.

• Create trusted paved paths: Build reusable tools, automation, documentation, and self-service capabilities that become the preferred way engineers work because they're intuitive, reliable, and genuinely useful.

• Measure impact: Use engineering metrics, developer feedback, and adoption data to continuously improve the developer experience. Focus on meaningful outcomes rather than activity metrics.

• Help build Developer Experience Engineering: As an early member of the team, contribute to technical direction, engineering standards, and the long-term evolution of Developer Experience Engineering at ClassDojo.

You’ll Be A Match If You:

• Have extensive experience (7-10+ years) building production software in modern engineering organizations.

• Enjoy solving organization-wide engineering problems rather than only product-specific challenges.

• Think like a product engineer even when building internal platforms.

• Demonstrate strong technical judgment and know when to build, simplify, automate, or adopt existing solutions.

• Thrive in ambiguity and are excited by the opportunity to help build a new Platform Engineering team.

• Build trust through partnership and influence rather than organizational authority.

• Care deeply about engineering craftsmanship, maintainability, and long-term platform health.

• Approach AI as a practical tool for improving engineering effectiveness rather than an end in itself.

• Measure success through the impact your work has on other engineers.

Nice to Have Experiences:

• Developer Experience or Platform Engineering teams.

• Internal developer platforms or engineering productivity initiatives.

• CI/CD, release engineering, developer environments, or software delivery systems.

• AI-assisted software development or developer tooling.

• Engineering productivity measurement frameworks such as DORA or SPACE.

• High-growth engineering organizations where platform investments had organization-wide impact.

Developer Experience Engineering is a force multiplier for the entire organization.

Every improvement you make has the potential to help engineers build better software, move faster with greater confidence, and spend more of their time focused on creating meaningful experiences for children, teachers, and families.

If you're energized by solving hard technical problems, building products for engineers, and creating systems that make everyone around you more effective, we'd love to meet you.

[1] Some more context:

(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)

• How ClassDojo Connects Parents, Students, and Teachers

• “Whats New on ClassDojo 2023”

• TechCrunch Article: Second Act comes with First Profits

Click here if you're interested in learning more about what we've been up to.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States):

• CA, WA, NY, NJ, CT states: $171,500 - $250,000 (USD)

• All other states in the US: $146,000 - $215,000 (USD)

#LI-Remote

About the Role

We're seeking a seasoned Contract Senior Recruiter to lead full-cycle recruitment. This person will work closely with hiring managers to attract, engage, and hire top-tier talent that will fuel our continued success. You'll ensure an exceptional candidate experience, uphold Maven's recruiting principles, and partner with cross-functional teams to achieve our ambitious hiring goals.

This is a 6-month contract with the potential to convert to a full-time role based on performance and business needs.

As a Senior Business Recruiter at Maven, you will:

• Drive full-cycle recruitment, including sourcing, screening, interviewing, and managing candidate communications for teams such as Marketing, Finance, Product, Growth, and Sales.
• Build strong partnerships with hiring managers and cross-functional stakeholders to understand hiring needs and develop targeted recruitment strategies.
• Develop and execute sourcing strategies to identify high-quality candidates across multiple channels.
• Deliver an exceptional candidate experience from application through onboarding.
• Facilitate structured, competency-based interviews aligned with Maven's hiring principles to support consistent, unbiased, and values-driven hiring decisions.
• Conduct regular check-ins with hiring managers to ensure alignment and maintain an efficient hiring process.
• Stay current on market trends and recruiting best practices to advise hiring teams on talent strategy and market insights.

We're looking for you to bring:

• 7+ years of in-house, full-cycle recruiting experience across functions such as Finance, Sales, Growth, or similar business teams.
• Demonstrated success partnering with diverse hiring teams across a complex organization.
• Strong relationship-building and stakeholder management skills, with the ability to balance multiple searches simultaneously.
• A proactive, solutions-oriented mindset and a passion for delivering an exceptional candidate experience.
• Knowledge of DEI best practices and competency-based interviewing.
• Experience with a modern ATS; Greenhouse is strongly preferred.
• Experience in health tech is preferred.
• Experience using sourcing platforms such as Gem is strongly preferred.

The compensation range for this role is $70 - $80 per hour. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.