OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

THE ROLE
We're seeking a dynamic Enrollment Specialist Manager to lead our growing Enrollment team. The Enrollment team is responsible for outreaching and enrolling prospective new members. Our Enrollment Specialists outreach prospective members to educate them on our services and encourage them to enroll in Thyme Care to receive free-of-cost support throughout their cancer journey. As the Enrollment Specialist Manager, you’ll report directly to the Head of Enrollment Strategy and will oversee a team of Enrollment Specialist Team Leads while driving operational excellence, training effectiveness, and strategic initiatives to meet our enrollment goals.

WHAT YOU’LL DO

Team Lead Management

• Directly manage, coach, and develop 3-5 Enrollment Specialist Team Leads

• Be directly accountable for the performance of 30-50 Enrollment Specialists supervised by Team Leads, including enrollment volume, conversion, and quality

• Work closely with Team Leads on performance management and career development conversations with Enrollment Specialists to build and maintain high-performing culture

• Build effective communication channels to ensure Team Leads are appropriately informed and aligned, and that they can surface insights and challenges from their teams

• Build and maintain strong team culture grounded in Thyme Care values

Operations & Workflows

• Intimately understand enrollment team workflows and systems to be able to answer team questions, edge case scenarios, and member escalations

• Closely monitor enrollment team “queue” to identify and resolve data and system issues, ensure proper outreach prioritization, and resolve operational bottlenecks

• Monitor team performance to ensure appropriate workflows are being followed

• Revamp workflows as needed to drive improvements in efficiency and throughput

• Design and implement new workflows in collaboration with cross-functional partners

• Lead change management processes and build clear communication protocols for workflow changes

Training & Enablement

• Partner with the Quality, Training & Enablement team to identify skill gaps, create continuous feedback loops between QA findings and training, and reinforce training

• Ensure new hires are effectively trained prior to going live, monitor performance closely, and support coaching during their first 90 days to ensure a quick and effective ramp

• Ensure training materials and job aids are up to date and meet operational needs

Strategy & Innovation

• Analyze performance data to identify opportunities for improvement

• Lead testing and piloting of new approaches to improve member enrollment rates

• Adapt strategies in response to evolving member needs and market conditions

WHY YOU’LL LOVE THIS ROLE

This position offers a unique opportunity to make a meaningful impact on the lives of patients with cancer while supporting a critical function within our organization. You'll have the chance to shape our enrollment strategy, develop future leaders, and directly contribute to our mission of providing exceptional support throughout the cancer journey. If you're passionate about building high-performing teams and driving operational excellence in service of a powerful mission, we want to hear from you.

WHAT LEADS TO SUCCESS

Strong management experience. You have significant experience managing and coaching teams toward success, and ideally have managed managers in addition to individual contributors.

Operational orientation. You have successfully built, improved, and maintained effective operational processes and documentation, with a bias for simplicity and efficacy.

Cross-functional leadership. You are able to drive cross-functional initiatives through effective influencing, project management, and communication.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

Data savvy. You leverage data and analytics to measure success, find opportunities for improvement, and inform decisions.

Excellent communication skills. You have excellent written and verbal communication skills, whether facilitating a live training session or presenting results to leadership.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $103,500 - $115,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of , and always confirm that communications are coming from an official Thyme Care email.

We are hiring a field-based Provider Partnerships Manager who thrives on building relationships in medical settings, driving growth, and helping practices connect their patients to timely psychiatric care. This role blends new business prospecting with account ownership and field engagement. You will build relationships with medical practices and health systems in your territory, educate providers and supporting staff on Talkiatry’s services, support referral success, and grow adoption over time. This is a quota-carrying, field-forward role (approximately 75% territory travel) designed for someone who loves meeting providers in person, growing partnerships, and owning market success.

You're the ideal candidate if you’re ambitious and thrive in dynamic environments. You seek opportunities to take ownership, move fast, and see the direct impact of your work. You’re driven by purpose, motivated by helping providers connect patients to the care they need, and you bring a builder’s mindset to every relationship, opportunity, and challenge. You’re a collaborative, people person who draws energy from being in the field and building relationships. Sitting behind a desk and living in spreadsheets drains you; building trust with clinicians and staff motivates you. You’re equally at home nurturing relationships and driving results. You’re competitive in the best way, motivated by growth, inspired by goals, and proud to be accountable for outcomes.

About Talkiatry

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.

Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.

Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.

You will:

• Build and strengthen relationships with physicians, practice administrators, clinical leaders, and referral teams

• Prospect and convert new medical practices into ongoing referral partners

• Manage and grow a book of existing accounts, increasing referral volume and provider satisfaction

• Execute strategic territory plans to hit and exceed referral growth and provider retention targets

• Lead in-office visits, practice presentations, lunch-and-learns, and community outreach

• Establish workflows, troubleshoot barriers, and ensure smooth referral processes

• Maintain accurate and timely account activity in CRM (HubSpot)

• Represent Talkiatry at industry events, community partnerships, and relevant health system function

You are:

• Ambitious, self-driven, and motivated by results

• Emotionally intelligent, collaborative and able to connect authentically with diverse stakeholders

• A natural relationship-builder who thrives in the field and enjoys face-to-face engagement

• Competitive and goal-oriented, with a proven track record of hitting or exceeding growth targets

• Consultative in your approach—you educate, influence, and earn trust

• Organized, resourceful, and accountable to performance metrics

• Passionate about improving access to mental health care and helping providers better serve their patients

You have:

• 3-6 years in healthcare or healthcare adjacent field sales, physician liaison, clinical outreach, or business development

• Proven ability to meet or exceed referral or sales growth targets

• Experience influencing clinicians, administrators, or healthcare stakeholders strongly preferred

• Comfort working in a fast-growth environment with autonomy and responsibility

• CRM proficiency (HubSpot or Salesforce preferred)

• Bachelor's degree in Business, Communications, Healthcare Administration, Psychology, or a related field

• Ability to travel within assigned territory approximately 75% of the time

We Offer:

• Competitive compensation with uncapped bonus potential

• Field autonomy with strong cross-functional support (clinical, operations, marketing)

• A mission-driven culture focused on expanding access to mental health care

• A team-first environment rooted in collaboration, knowledge sharing, and shared success

• Career growth and development, including coaching and a clear advancement path as we scale

• Regular team learning sessions, playbook sharing, and field enablement

• The opportunity to have real impact in your community while building a market from the ground up

• You won’t be just a rep—you’ll be a market leader, a trusted partner to providers, and a key voice shaping how communities access psychiatric care.

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care

• Collaborative environment: be part of building something from the ground up at a fast-paced startup

• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!

• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands

• It all comes back to care: we’re a mental health company, and we put our team’s well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.