Anomali, headquartered in Silicon Valley, delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment.
Whether augmenting existing tools or delivering complete SOC capabilities end-to-end, Anomali empowers security teams to operate faster, smarter, and with confidence.
Anomali is seeking a Vice President, Americas Channels & Alliances to lead and scale our indirect go-to-market ecosystem across North America. Reporting directly to the Chief Commercial Officer, this leader will be responsible for developing and executing a comprehensive channel and alliance strategy. Anomali delivers the first Intelligence-Native Agentic SOC Platform — unifying a security data lake, the world's largest IOC repository, threat intelligence, and agentic AI into a single modern experience. The platform accelerates detection, investigation, and response, delivering earlier insights, faster action, and scalable modernization across any environment.
Whether augmenting existing tools or delivering complete SOC capabilities end-to-end, Anomali empowers security teams to operate faster, smarter, and with confidence.
Beyond Detecting. Start Deciding. Start Acting.
Role Overview
The Vice President will build and lead a high-performing partner organization encompassing distributors, value-added resellers (VARs), managed security service providers (MSSPs), systems integrators, cloud marketplace partners, hyperscalers, and strategic technology alliances. This individual will serve as a key member of the Commercial Leadership Team and will work cross-functionally to drive partner-sourced and partner-influenced revenue while creating scalable routes to market for Anomali's platform and solutions.
This is a highly visible leadership role requiring a proven track record of building partner ecosystems, driving revenue through indirect channels, and developing executive-level relationships across the cybersecurity market. The successful candidate will help shape Anomali's ecosystem strategy to accelerate customer adoption of AI-powered security operations and next-generation cyber defense capabilities.
Key Responsibilities
Channel Strategy & Revenue Growth
Develop and execute the Americas channel and alliance strategy aligned with Anomali's corporate growth objectives.
Build a scalable and predictable partner business that contributes significantly to pipeline generation, bookings, and revenue growth.
Establish annual business plans, revenue targets, and growth initiatives across all partner segments.
Identify and prioritize strategic partnerships that accelerate customer acquisition, market expansion, and competitive differentiation.
Own partner-sourced and partner-influenced revenue objectives across the Americas.
Partner Ecosystem Development
Recruit, develop, and grow a high-performing ecosystem of distributors, VARs, MSSPs, systems integrators, cloud partners, and technology alliances.
Establish executive-level relationships with key partners and act as Anomali's senior sponsor within strategic accounts.
Create and maintain a disciplined operating cadence including business reviews, joint planning sessions, pipeline reviews, and executive engagement.
Drive partner activation, productivity, and long-term growth through structured engagement and measurable performance metrics.
Go-to-Market Execution
Partner closely with Sales leadership to drive joint account planning, pipeline development, and co-sell motions.
Develop repeatable partner-led and partner-assisted sales motions that increase market coverage and accelerate deal velocity.
Collaborate with Marketing to create and execute joint demand generation, awareness, and partner marketing programs.
Expand participation in cloud marketplaces and strategic alliance programs to create additional routes to market.
Develop strategic partner motions that accelerate customer adoption of Anomali's AI-powered Security Operations platform, Threat Intelligence solutions, and emerging AI capabilities.
Partner with MSSPs, systems integrators, cloud providers, and strategic alliances to create differentiated AI-driven services, offerings, and joint solutions.
Drive cloud marketplace growth initiatives across AWS Marketplace, Microsoft Azure Marketplace, and Google Cloud Marketplace.
Expand co-sell and co-innovation motions with hyperscalers and strategic technology partners to increase market coverage and accelerate customer acquisition.
Partner Enablement & Programs
Lead the development of partner programs, incentives, enablement frameworks, certifications, and growth initiatives.
Ensure partners are equipped to effectively position, sell, and support Anomali solutions.
Drive partner readiness across sales, technical, services, and customer success functions.
Establish scalable onboarding and development programs that accelerate partner productivity.
Leadership & Organizational Development
Build, lead, and mentor a high-performing channel and alliances team.
Establish clear performance metrics, accountability, forecasting discipline, and operational excellence.
Foster a culture of collaboration, execution, and customer-centricity across the partner organization.
Provide regular business reviews and strategic recommendations to the Chief Commercial Officer and executive leadership team.
Cross-Functional Collaboration
Partner with Product Management to provide market and partner feedback that influences product strategy and roadmap priorities.
Work with Sales Operations, Finance, Legal, and Marketing to optimize partner engagement models and operational processes.
Ensure alignment between channel strategy and broader company go-to-market initiatives.
Qualifications & Experience
Required
15+ years of experience in channel sales, alliances, business development, or partner leadership within cybersecurity, enterprise software, cloud, or data analytics markets.
8+ years of leadership experience building and managing high-performing channel organizations.
Proven success developing and scaling partner ecosystems that drive measurable revenue growth.
Extensive experience working with distributors, VARs, MSSPs, systems integrators, cloud partners, and technology alliances.
Strong understanding of enterprise cybersecurity markets, including security operations, threat intelligence, SIEM, cloud security, AI-driven security, or related technologies.
Demonstrated success leading executive-level partner relationships and complex commercial negotiations.
Experience developing partner-sourced and partner-influenced revenue models and managing against growth targets.
Strong executive presence, communication skills, and business acumen.
Experience building and scaling cloud marketplace and hyperscaler partnerships including AWS, Microsoft Azure, and Google Cloud.
Demonstrated success driving partner-led adoption of SaaS, AI, data, cybersecurity, or platform-based solutions.
Experience developing ecosystem-led growth strategies that increase partner-sourced pipeline, partner-influenced revenue, and customer acquisition.
This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US.
Preferred
Experience working within high-growth cybersecurity organizations.
Familiarity with SaaS, platform, and consumption-based business models.
Experience building strategic alliances that support enterprise sales motions and customer acquisition.
Established relationships across the North American cybersecurity partner ecosystem.
Experience leading partner ecosystems focused on AI-driven Security Operations, Security Analytics, Threat Intelligence, SIEM, XDR, or related cybersecurity technologies.
Established executive relationships across major cybersecurity, cloud, and managed services providers.
Experience building strategic alliances that support platform consolidation, managed services, and AI-enabled security transformation initiatives.
Key Competencies
Strategic leadership and vision
Revenue growth orientation
Partner ecosystem development
Executive relationship management
Commercial negotiation and business acumen
Cross-functional leadership
Organizational development and team building
Operational excellence and forecasting discipline
Strong communication and executive presence
High accountability and ownership mindset
AI Security and Security Operations market expertise
Cloud marketplace and hyperscaler partnership development
Ecosystem-led growth strategy
Partner program innovation and transformation
Services and managed security go-to-market leadership
What Success Looks Like
First 6 Months
Complete a comprehensive assessment of the Americas partner ecosystem and establish a three-year channel and alliance growth strategy aligned with corporate objectives.
Develop executive engagement plans with the top strategic distributors, VARs, MSSPs, systems integrators, hyperscalers, and technology alliance partners.
Launch an enhanced operating cadence including quarterly business reviews, executive sponsor programs, pipeline reviews, and joint account planning.
Increase partner-sourced and partner-influenced pipeline contribution across priority regions and segments.
Expand cloud marketplace participation and strategic alliance engagement.
Establish partner performance scorecards, forecasting discipline, and measurable productivity metrics.
First 12 Months
Deliver measurable year-over-year growth in partner-sourced and partner-influenced pipeline and bookings.
Increase the number of active revenue-producing partners across strategic segments.
Launch enhanced partner enablement, certification, and activation programs aligned to AI-driven Security Operations.
Expand co-sell motions with MSSPs, global systems integrators, cloud providers, and technology alliance partners.
Improve partner productivity and pipeline conversion through structured business planning and joint go-to-market initiatives.
Increase marketplace-driven opportunities and indirect revenue contribution.
Long-Term
Channel and alliance partnerships become a significant and predictable driver of company bookings, pipeline, and revenue growth.
Anomali is recognized as a preferred AI Security Operations, Threat Intelligence, and Security Analytics partner across the cybersecurity ecosystem.
Strong executive relationships are established across leading cybersecurity, cloud, managed services, and technology partners.
A scalable, measurable, and high-performing partner ecosystem drives accelerated customer acquisition, retention, and market expansion.
Predictable partner-sourced and partner-influenced revenue becomes a core component of Anomali's go-to-market success.
Strategic partnerships create differentiated routes to market and strengthen Anomali's competitive position within the global cybersecurity industry.
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Equal Opportunities Monitoring
It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a protected veteran. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.
If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at recruiting@anomali.com.
Listed by Anomali for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As Vanta rapidly grows and moves upmarket, we're working with increasingly sophisticated customers who have complex security and compliance needs across a wide range of industries and geographies. The GRC Subject Matter Experts, Product team sits at the heart of how Vanta meets that demand — they are the GRC authorities behind every framework, test, and piece of compliance content the platform ships, and they partner directly with Product, Engineering, and Design to shape the GRC Frameworks part of the product.
As the Sr. Manager of the GRC Product Subject Matter Experts team at Vanta, you will lead the team responsible for the lifecycle, quality, and product integration of Vanta's frameworks, tests, and broader GRC content. Your team spans commercial frameworks, government frameworks, test authoring, framework quality uplift, and framework maintenance, and their work touches everything from SOC 2, ISO 27001/27701, HIPAA, PCI DSS, and NIST to FedRAMP and emerging regulations. You will manage and develop this team while also owning and governing the end-to-end framework release process in partnership with Product and Engineering.
You'll join Vanta's Security organization, which provides essential security operational services, is directly involved in the software development process, sets policies and standards regarding enterprise-wide security requirements, and offers advisory services to enable our business to thrive while effectively managing risk.
If you're someone with deep GRC expertise, a track record of developing people, and the program instincts to drive a high-volume content and product release engine, we'd love to hear from you.
What you’ll do as a Sr. Manager of GRC Subject Matter Experts, Product at Vanta:
- Hire, mentor, and develop a team of SMEs covering commercial frameworks, government frameworks, test authoring, framework quality uplift, and framework maintenance — planning for current and future capacity needs, setting the bar for technical depth and content quality, and preparing high performers for broader scope
- Build a stable, motivated team environment with clear operating rhythms, delegating effectively to grow ownership and capability, and partnering with your leader and People Business Partner to spot and address team health issues early
- Connect the team's roadmap and content priorities to Vanta's broader product and company strategy, anticipating near-term shifts in customer needs, regulatory landscape, and product direction, and adjusting focus to keep the team aligned
- Create open feedback loops within the team and adapt how you communicate priorities, decisions, and risks across different audiences — from individual contributors to engineering, GTM partners, customers, and executives
- Lead the team through change with steadiness while holding yourself and them accountable for commitments — communicating progress and risks proactively, addressing misses directly, and creating an environment where mistakes are treated as learning opportunities rather than blame
- Own and govern Vanta's framework release process end-to-end, partnering with Product and Engineering to define the playbook for how new frameworks, framework updates, automated tests, crosswalks, and content are scoped, built, reviewed, and shipped
- Drive the program management work that surrounds GRC content — including new framework launches, framework updates, update notes, customer escalations, content and test requests, PMM material reviews, and licensing and pricing input
- Track team performance and report KPIs and metrics to security and product leadership, including framework release velocity, content quality, adoption, time-to-evidence, and customer impact
- Break down ambiguous and competing priorities — across framework launches, framework updates, test authoring, and quality uplift — into clear, actionable decisions, balancing customer demand, market opportunity, and engineering capacity, and escalating complex tradeoffs with context and a recommended path forward
- Lead the quality uplift effort for older commercial frameworks, ensuring Vanta's full library meets a consistent and modern standard for control wording, evidence specificity, and testing method
- Set direction for the team's work on crosswalks and mappings across security and privacy frameworks, including canonical control IDs, mapping confidence, and evidence data dictionaries, and partner with Engineering to operationalize them in-product
- Steer the team's contribution to the broader GRC product surface — risk management, issue and corrective action management (POA&M), policy management, access reviews, Trust Center, and third-party risk management
- Partner with Product Management and Design to ensure SMEs are effective product advisors across discovery, PRD authoring, UI/UX review, and usability testing
- Champion AI-assisted compliance on the team — coaching SMEs to translate domain knowledge into machine-readable specs, evaluation sets, and guardrails, and partnering with Engineering and ML to ship LLM-powered guidance and automation
- Partner with Sales, Customer Success, and Product Marketing to represent the framework portfolio externally and contribute to pricing, packaging, and licensing conversations (including frameworks such as HITRUST)
- Serve as a senior escalation point for customer issues related to framework content, scoping, and interpretation
- Provide input and feedback on the development of GRC product features that depend on the team's content and expertise
How to be successful in this role:
- 10+ years of GRC and/or Information Security experience, with hands-on implementation or assessment across multiple frameworks (e.g., SOC 2, ISO 27001/27701, HIPAA, PCI DSS, NIST CSF/800-53); experience with cloud environments and SaaS strongly preferred
- 5+ years of experience managing technical or subject matter expert teams, with a passion for developing people and building a culture of quality and accountability
- Experience owning or heavily contributing to programs that span Product, Engineering, and GTM — ideally including content lifecycle, framework release, or compliance product work
- Strong program management instincts: comfortable defining process, driving prioritization, and holding cross-functional partners accountable to release plans and quality bars
- Deep GRC craft — controls, risks, testing approaches, evidence standards, and program operations (policies, risk registers, POA&M, vendor risk, continuous monitoring)
- Product mindset — able to coach the team on translating customer and regulatory needs into productizable capabilities, with comfort using data to prioritize
- Technical and automation fluency (AI-augmented) — comfortable using AI pair-programming and LLM tools to accelerate drafting of specs, mappings, and test logic, and able to set safe-use guidelines, evaluation practices, and reusable patterns for the team
- Analytical and detail-oriented — skilled at precise control wording, mapping accuracy, and evidence specificity; comfortable working with spreadsheets and large data sets
- Excellent written and verbal communication; able to partner effectively with engineers, designers, GTM teams, auditors, and customers, and to represent the team's work to executives
- Self-motivated and adaptable in a fast-paced environment, with a track record of leading teams through change
- Federal experience (e.g., FedRAMP, CMMC, StateRAMP) a plus but not required
- Privacy regulation experience (GDPR/CCPA), audit/assessor background experience a plus
- Certifications preferred but not required — one or more of: CISA, CISSP, CCSK/CCSK+, ISO 27001 Lead Implementer/Lead Auditor, CIPM/CIPT, PCI-ISA/QSA
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As the Vice President, Professional Services, Customer Success & Support at Vanta, you will lead our existing Customer Success and Support organizations and build Vanta’s Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve.
Vanta's mission is to help businesses earn and prove trust. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early stage startups to global enterprises.
Professional Services, Customer Success, and Support together form a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers, as well as ongoing account health, retention, and support across the customer lifecycle. This function will be a key driver of onboarding quality and long-term retention. You will own the combined Professional Services, Customer Success, and Support P&L, retention, support quality metrics, and services margin.
Working in close partnership with our Channel & Alliances team, you will also help equip and enable Vanta's partner ecosystem, acting as a bridge between Vanta's delivery standards and partner-led engagements to drive mutual customer success.
What you'll do as a Vice President, Professional Services, Customer Success & Support at Vanta:
- Lead the Team
- Take ownership of Vanta's existing Customer Success and Support organizations, assessing current state and driving continuous improvement in process, tooling, enablement, and team structure.
- Customers
- Serve as the executive escalation point for complex and strategic customer engagements and support escalations.
- Own Delivery Execution
- Own responsibility for net revenue retention and expansion targets for Customer Success and quality/efficiency metrics (SLAs, CSAT, resolution time) for Support.
- Implement the tools, dashboards, and QA processes to track and continuously improve metrics across services, retention, and support.
- Own delivery execution and quality for Professional Services engagements, scoping and staffing implementations to ensure on-time, high-quality delivery.
- Cross Functional Partnership
- Collaborate closely with Sales, Solutions, and Channel & Alliances on seamless presales-to-post-sales handoffs.
- Build a partner enablement services program that helps Vanta's reseller, service partner, distributor, and auditor ecosystem grow their practices and deliver consistent outcomes at scale.
- Establish the Services Practice
- Define and build Vanta's Professional Services function from the ground up including the delivery methodology, service offerings, and team structure, with scalable packages differentiated for high-touch enterprise and mid-market segments.
- Create a repeatable, measurable motion spanning onboarding, implementation, and enablement through ongoing adoption, renewal, and support, and design new service offerings tightly aligned with Vanta's product roadmap.
How to be successful in this role:
- 10+ years in SaaS Professional Services, Customer Success, and/or Support, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
- Proven builder: you've hired, structured, and developed a Professional Services or consulting organization from scratch and know what great looks like at every level.
- Proven operator of established Customer Success and/or Support organizations: experience taking over an existing team and driving measurable improvements in retention, efficiency, or quality.
- Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
- AI-forward mindset: you actively use AI tools to drive team productivity and delivery quality, and you've experimented with (or built) AI-enabled workflows in a services or customer-facing context.
- Strong operator: you build processes, implement tools, and use data to drive decisions.
- Executive presence with the ability to navigate complex enterprise customer relationships and serve as a credible partner to C-suite stakeholders.
- Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.) and the ability to translate them into customer-facing delivery strategies.
- Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).
What you can expect as a Vanta’n:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As the Vice President, Professional Services, Customer Success & Support at Vanta, you will lead our existing Customer Success and Support organizations and build Vanta’s Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve.
Vanta's mission is to help businesses earn and prove trust. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early stage startups to global enterprises.
Professional Services, Customer Success, and Support together form a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers, as well as ongoing account health, retention, and support across the customer lifecycle. This function will be a key driver of onboarding quality and long-term retention. You will own the combined Professional Services, Customer Success, and Support P&L, retention, support quality metrics, and services margin.
Working in close partnership with our Channel & Alliances team, you will also help equip and enable Vanta's partner ecosystem, acting as a bridge between Vanta's delivery standards and partner-led engagements to drive mutual customer success.
What you'll do as a Vice President, Professional Services, Customer Success & Support at Vanta:
Lead the Team
Take ownership of Vanta's existing Customer Success and Support organizations, assessing current state and driving continuous improvement in process, tooling, enablement, and team structure.
Customers
Serve as the executive escalation point for complex and strategic customer engagements and support escalations.
Own Delivery Execution
Own responsibility for net revenue retention and expansion targets for Customer Success and quality/efficiency metrics (SLAs, CSAT, resolution time) for Support.
Implement the tools, dashboards, and QA processes to track and continuously improve metrics across services, retention, and support.
Own delivery execution and quality for Professional Services engagements, scoping and staffing implementations to ensure on-time, high-quality delivery.
Cross Functional Partnership
Collaborate closely with Sales, Solutions, and Channel & Alliances on seamless presales-to-post-sales handoffs.
Build a partner enablement services program that helps Vanta's reseller, service partner, distributor, and auditor ecosystem grow their practices and deliver consistent outcomes at scale.
Establish the Services Practice
Define and build Vanta's Professional Services function from the ground up including the delivery methodology, service offerings, and team structure, with scalable packages differentiated for high-touch enterprise and mid-market segments.
Create a repeatable, measurable motion spanning onboarding, implementation, and enablement through ongoing adoption, renewal, and support, and design new service offerings tightly aligned with Vanta's product roadmap.
How to be successful in this role:
10+ years in SaaS Professional Services, Customer Success, and/or Support, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
Proven builder: you've hired, structured, and developed a Professional Services or consulting organization from scratch and know what great looks like at every level.
Proven operator of established Customer Success and/or Support organizations: experience taking over an existing team and driving measurable improvements in retention, efficiency, or quality.
Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
AI-forward mindset: you actively use AI tools to drive team productivity and delivery quality, and you've experimented with (or built) AI-enabled workflows in a services or customer-facing context.
Strong operator: you build processes, implement tools, and use data to drive decisions.
Executive presence with the ability to navigate complex enterprise customer relationships and serve as a credible partner to C-suite stakeholders.
Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.) and the ability to translate them into customer-facing delivery strategies.
Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).
What you can expect as a Vanta’n:
Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Listed by Vanta for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager Implementation and Onboarding
Location
Remote (United States | Canada)
Employment Type
Full time
Location Type
Remote
Department
GTM
Overview
Application
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. 1Password has also branched in Extended Access Management to ensure a secure sign-in for every app on every device. At 1Password, we believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive.
We all have important information we need to manage, and protecting it should be easy. Over 180,000 businesses and millions of people sign in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password and moving with urgency to solve what matters most. You will operate as a senior people leader, organizational architect, and strategic partner to cross-functional leaders.
This role has expanded scope and influence, with ownership over team strategy, execution standards, capacity planning, and cross functional alignment. You will shape how technical implementation and deployment scales, ensure consistency and quality across teams, and directly influence retention, expansion readiness, and customer trust. This role requires a player-coach mindset with the ability to directly support complex implementations and guide the team through technical challenges.
You will partner closely with senior leaders in Customer Success, Sales, Support, and Product to ensure customers receive cohesive, high impact technical guidance and advocacy. This role blends senior people leadership, technical depth, operational excellence, and strategic thinking.
Adaptability, systems thinking, strong executive presence, and a high bar for talent development will be key to success.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within Canada and the US.
What we're looking for:
8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,
4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)
Track record of successfully supporting customers across segments in complex, security-focused technical environments
Experience implementing repeatable service delivery models
Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
Strong familiarity with security, identity, or IT administration domains strongly preferred
Bonus: Hands-on experience with 1Password or another password manager
Leadership & Team Development
Demonstrated ability to build, scale, and lead multi-layered, high-performing technical onboarding teams
Experience leading through organizational change, driving adoption of new roles, processes, and tools
Experienced in managing managers and senior ICs, including succession planning and leadership development
Sets and reinforces clear standards for technical excellence, customer engagement quality, and accountability
Skilled in organizational design, role clarity, and capacity planning across multiple teams
Comfortable acting as a senior escalation point for complex customer and organizational challenges
Data & Technical Acumen
Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals in program management and implementation
Understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures
Strategic, data informed decision maker who can identify trends, risks, and opportunities at scale
Able to translate technical and customer signals into organizational strategy, investment priorities, and roadmap feedback
Experience defining success metrics and operating rhythms for technical deployment and onboarding teams
Ability to troubleshoot integrations, API’s or automation workflows
Customer & Cross-Functional Collaboration
Senior, trusted partner to Customer Success, Sales, Sales Engineering, Technical Account Management, Support, and Product leadership
Able to align stakeholders across functions and levels, including executive audiences
Customer centric leader with a strong focus on value realization, long term relationships, and scalable outcomes
Navigates ambiguity with confidence and drives clarity through influence rather than authority
Communication & Enablement, & Influence
Excellent written and verbal communication skills, with strong executive presence
Confident representing the technical post-sale organization in leadership forums
Able to clearly articulate risks, tradeoffs, and recommendations
Champions enablement, documentation, and shared learning across teams and functions
What you can expect:
Learn & Build Context
Develop deep expertise in the 1Password product, customer use cases, and security ecosystem
Understand how success is measured across Implementation, Solutions Architecture, and Customer Success
Build strong relationships with senior internal partners and stakeholders
Lead & Develop the Team
Lead and develop the IC’s and managers
Establish clear expectations, success metrics, and growth paths across roles
Drive hiring strategy, onboarding excellence, and long term talent development
Foster strong team rituals, communication norms, and knowledge-sharing systems
Own Strategy, Execution, & Outcomes
Define and evolve engagement models, processes, and playbooks
Ensure consistent, high quality technical engagement across all customer segments
Align resources, skills, and priorities to customer needs and business goals
Promote and model a “working out loud” approach to transparency and alignment
Support Customers & Escalations
Act as a senior escalation point for high impact, high risk, or complex customer situations
Partner with cross-functional leaders to drive resolution and maintain customer trust
Ensure learnings from escalations inform process improvements and enablement
Reporting & Visibility
Provide leadership with clear visibility into customer health, adoption trends, and risks
Deliver insights and recommendations that influence strategy and investment decisions
Represent the voice of technical post sale teams in planning and prioritization discussions
Create a culture of accountability and ownership
USA-based roles only: The annual base salary for this role is between $129,000 USD and $187,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $127,000 CAD and $169,500 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.
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Listed by 1Password for a position based in the United States. Employers on this board attest they are hiring domestically.
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Senior Manager, Artificial Intelligence to be part of making that happen. About The Role In this role, you advance that mission by planning and directing the AI development that turns massive volumes of security signal into faster detection and response. This work spans the full range of machine learning and AI solutions, from classical models to fine-tuned language models and agentic systems. You ensure AI initiatives, processes, and deliverables conform to the organization’s established policies, quality standards, and objectives. You also work closely with R&D Leadership, Product Management, and the Security Services (S2) organization to build scalable, production-grade AI that customers and analysts need, delivered on time. Senior Managers carry a large scope of leadership and may have multiple managers and/or technical leads reporting to them. The right leader brings specialized subject-matter expertise in the AI domain along with a can-do attitude. They are comfortable working across functional boundaries, partnering with data scientists, platform engineers, threat researchers, and security operations analysts to push complex, ambiguous initiatives over the line. Responsibilities Generates and manages the day-to-day work for their team and is accountable for its outcomes. Partners with the Product team to define and deliver the 6-month AI roadmap and contributes to longer-term planning and strategy with R&D Leadership. Provides direction and clarity, removes obstacles, and leads teams that deliver high-quality, innovative AI solutions alongside architects, developers, data scientists, product managers, CSEs, and support people. Set the direction for applying the right approach to each problem, from classical ML (e.g., clustering, random forests) to deep learning, fine-tuned language models, and agentic systems, in partnership with your technical peers and team members, translating complex security use cases into production-ready initiatives. Partner with Architects and other leadership on the company’s technical roadmap, championing secure, observable, and scalable AI systems in cloud-native environments. Oversee the design, training, deployment, and ongoing quality measurement of models and agentic experiences. Drive continuous improvement in engineering and MLOps processes. Uphold secure coding and acceptable-use standards across the full development life cycle. Drive cross-functional initiatives with platform, product, and security operations teams to integrate AI into production, and see that work through to completion. Mentor each team member and help them grow their technical and leadership skills, establishing career development plans and achievable goals. Build collaborative relationships across teams and stakeholders. Lead recruitment for their team and be a key contributor to hiring and recruitment strategy for both full-time and co-op roles. About You Bachelor’s degree or foreign equivalent in Computer Science, Machine Learning, Data Science, or a related field, or an equivalent combination of education and experience. Four years of experience in software, AI/ML, or data science roles (or a Master’s degree plus two years), including experience leading technical teams or projects. Demonstrated experience leading technical teams and delivering AI/ML or Generative AI systems to production at scale. Strong expertise in the production delivery of Generative AI or machine learning systems, including training, tuning, and ongoing quality measurement and evaluation (e.g., LLM-as-judge). Experience with agentic frameworks (e.g., AgentCore, LangChain, LangGraph) and LLM integration. Experience architecting MLOps processes and tooling for moving models from training to production, including drift monitoring and continuous learning in high-volume pipelines. Familiarity with cloud-native data services (AWS preferred) and data engineering tools (e.g., Spark, Flink, Kafka, Databricks), and with infrastructure-as-code, CI/CD, and DevSecOps principles. Exposure to cybersecurity concepts such as threat detection, MITRE ATT&CK, telemetry, and adversarial behavior modeling. A can-do attitude, tenacity, and proven ability to work across cross-functional boundaries to drive ambiguous, high-impact initiatives to completion. On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. All wolves receive compelling compensation and benefits packages, including: Equity for all employees Flexible time off and paid volunteer days RRSP and 401k match Training and career development programs Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services Robust Employee Assistance Program (EAP) with mental health services Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations. The base salary range for this job family is 118,700 to 280,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package. At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you’re excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing recruiting@arcticwolf.com.
Listed by Arctic Wolf Networks for a position based in the United States. Employers on this board attest they are hiring domestically.