ABOUT RAD AI
At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.
Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.
Recognized as one of the most promising healthcare AI companies by CB Insights and AuntMinnie https://www.radai.com/news/auntminnie-recognizes-rad-ai-omni-reporting-as-2023s-best-new-radiology-software, and ranked by Deloitte https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html as the 19th fastest-growing company in North America, we are building AI-powered solutions that make a real impact. Most recently, Rad AI was named to CNBC’s Disruptor 50 https://www.cnbc.com/2025/06/10/2025-cnbc-disruptor-50-see-the-full-list-of-companies.html list, highlighting the innovation and momentum behind our mission.
If you’re ready to shape the future of healthcare, we’d love to have you on our team!
ABOUT CONTINUITY
Continuity is Rad AI's care coordination and follow-up platform, identifying actionable findings in radiology reports and closing the loop between radiology and downstream care. When a radiologist notes a nodule that needs a six-month recheck, Continuity makes sure that recommendation reaches a real worklist, gets acted on, and gets tracked until the patient actually returns. It is live at large health systems and radiology practices today, improving follow-up completion rates and catching cancers and other serious conditions earlier.
The people who do this work every day are nurse navigators, radiology technologists, and coordinators, and how well Continuity fits into their workflow matters as much to a program's success as the technology behind it.
WHY WE NEED YOU
Patient navigation is its own discipline. Working a list of hundreds of open findings. Knowing which patient needs a letter and which needs a phone call. Following up on the order that never got placed. It takes judgment built over years, and the navigators we work with have it.
We want that expertise at Rad AI. Rad AI's clinical team brings deep radiology experience, and we are adding a navigator with hands-on experience so that the workflows we design, the training we deliver, and the features we prioritize all reflect how this work is actually done. As we bring several major health systems and radiology practices live over the coming months, we want someone who has run a follow-up program working alongside our customers and our product team.
Looking longer term, we want to bring patient follow-up to all radiology organizations. Running a strong follow-up program today generally means funding a dedicated navigator position, which puts it out of reach for many smaller practices and imaging centers. Extending it to them means automating the routine steps so staff time goes to the patients who need it most. Drawing that line well requires someone who has done the work.
WHAT YOU'LL BE DOING
- Partner with implementation and customer success to design a customer's follow-up program around their staffing, referral patterns, and EHR.
- Advise on configuration decisions including worklist setup, letter templates, outreach cadences, and resolution reasons.
- Support navigator training and user acceptance testing ahead of each go-live.
- Serve as the clinical resource a customer's navigation team can bring questions to during their first months live.
- Bring the navigator's perspective to product requirements, design reviews, and prioritization.
- Review our follow-up recommendations and categorization alongside our clinical team.
- Help us determine which follow-up steps require clinical judgment and which can be handled by software or administrative staff.
- Codify what makes a follow-up program successful into training material, playbooks, and benchmarks.
WHO WE'RE LOOKING FOR
- 2+ years in radiology follow-up, navigation, or care coordination, as a nurse navigator, radiology technologist, coordinator, or in a comparable role.
- Experience designing a follow-up program and leading the staff who run it.
- Hands-on experience working a follow-up worklist and tracking patients through to a completed follow-up, including the messy parts: unreachable patients, wrong referring providers, orders that never get placed.
- Comfort working across EHRs (Epic, Cerner, Meditech or similar) and an understanding of how orders, results, and patient communication move through a health system.
- Willingness to give direct, specific product feedback and advocate for the user's experience.
- Self-direction and comfort with ambiguity, this is a small team moving quickly.
- Availability during US business hours for customer-facing sessions.
NICE TO HAVES
- Clinical license such as RN or RT(R), active or previously held.
- Experience in a radiology department or imaging center.
- Familiarity with radiology follow-up guidelines such as Fleischner, TI-RADS, LI-RADS, Lung-RADS.
- Experience managing or training other navigators.
- Familiarity with Lung Cancer Screening program requirements and registry reporting such as ACR NRDR.
- Experience working for a health IT vendor, or as the customer-side lead on a vendor implementation.
Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!
To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn https://www.linkedin.com/company/radai/?utm_campaign=Recruiting_2026&utm_content=recruiting-job-posting-website&utm_source=recru%5B%E2%80%A6%5Db-posting-website to stay up to date!
Location Details:
For roles listed as San Francisco - Onsite:
- This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs.
For roles listed as United States - Remote:
- This role is open to candidates located anywhere in the United States.
For roles listed as San Francisco - Onsite + United States - Remote:
- We will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States.
For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including:
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
- For roles based outside the US, your recruiter can share more details
At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Please be vigilant regarding job scams. We advise all candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com http://radai.com or no-reply@ashbyhq.com.
Listed by Rad AI for a position based in the United States. Employers on this board attest they are hiring domestically.
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Emburse Solution Advisor (ESA) - Extended Services
TorontoCustomer Success: – Extended Services /Full-Time /Hybrid
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Role Overview
Emburse Solution Advisors (ESAs) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximize the value of their Emburse solutions.
Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills. They partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of Emburse.
The role requires the ability to manage multiple customer priorities while building strong, long-term relationships and providing a consistently high level of service.
Key Responsibilities
Manage a portfolio of ESA customers, acting as a trusted technical and product advisor.
Develop a strong understanding of each customer's configuration, business requirements and use of Emburse solutions.
Consult with customers on product capabilities, configuration options and best practices to support their business requirements and long-term use of the platform.
Manage customer configuration changes, technical requests and small to large projects from requirements gathering through to delivery.
Translate customer requirements into appropriate product and configuration solutions.
Provide proactive guidance to help customers optimize their use of Emburse products and identify opportunities to improve adoption and value.
Facilitate requirements-gathering and solution-design discussions with customers and internal stakeholders.
Configure Emburse products in line with agreed customer requirements and project scope.
Manage multiple concurrent customer requests and priorities within agreed service levels and workload expectations.
Provide regular and clear communication to customers on progress, deliverables, risks and timelines.
Act as a technical product knowledge resource for colleagues and collaborate on training, testing and troubleshooting activities.
Partner closely with Customer Success Managers and other internal teams to support customer health, retention and successful outcomes.
Support the resolution of complex or escalated customer issues, coordinating across internal teams where required.
Contribute to the continuous improvement of ESA processes, documentation and ways of working.
Continuously develop product and technical knowledge through training, testing, research and collaboration with internal subject-matter experts.
Experience
Experience in a customer-facing technical, consulting, implementation, customer success or similar SaaS role.
Experience working with configurable software platforms, workflow solutions and/or financial management software is preferred.
Experience managing multiple customer requirements, projects or technical requests simultaneously.
Experience translating business requirements into practical technical or product solutions.
Experience working with enterprise customers in the Travel & Expense management industry is advantageous.
Skills & Capabilities
Strong technical aptitude with the ability to develop deep product and configuration expertise.
Strong consulting and problem-solving skills, with the ability to understand customer requirements and recommend appropriate solutions.
Excellent written and verbal communication skills.
Strong customer-management skills, including the ability to manage expectations, concerns and escalations.
Ability to manage multiple priorities independently and organise workload effectively.
Strong attention to detail and ability to work through complex customer configurations.
Ability to collaborate effectively across Customer Success, Support, Product and other internal teams.
Commercial and customer awareness, with an understanding of how strong technical service contributes to customer value, retention and growth.
Knowledge of accounting systems, processes and terminology relevant to Emburse products is advantageous.
Strong Microsoft Office skills, particularly Excel.
Knowledge of JIRA, Confluence, Zendesk
Basic knowledge of SQL helpful
Education
Bachelor's degree, relevant professional qualification and/or equivalent practical experience.
Work Environment
This job operates in a professional, open office environment.
Sponsorship
This role is not sponsorship eligible
Candidates need to be legally allowed to work in Canada
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
APPLY FOR THIS JOB
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Listed by Emburse for a position based in the United States. Employers on this board attest they are hiring domestically.
Arable is looking for a part-time contractor based in or near North Platte, Nebraska, or farther west to provide field support for our growing customer and project footprint across western Nebraska.
This is a flexible, field-oriented position intended to provide additional local support to Arable’s Customer Success team. Hours will vary depending on seasonal and project needs, with opportunities to assist with field work this fall and an anticipated greater need for support during the 2027 growing season.
Regular driving throughout the region will be required.
What We Are Looking For
We are looking for someone who knows agriculture, enjoys working outdoors, is comfortable with technology, and can be a dependable local resource for our team and customers.
This could be a great fit for someone with experience as a grower, farm manager, crop consultant, agronomy professional, irrigation specialist, ag technician, or recent agriculture graduate who is interested in flexible, part-time work.
You do not need to come from a traditional Customer Success background. Practical agricultural experience, reliability, good communication skills, and a willingness to learn Arable’s technology are most important.
What We Do
At Arable, our mission is to connect the world’s farms to optimize the global food system.
We provide field-level data and insights that help growers and agricultural partners make better-informed decisions about water use, crop management, and agricultural operations.
Our technology combines in-field sensing, weather, crop, and irrigation data to give customers a better understanding of what is happening across their fields.
Your Role
As a Part-Time Field Support Contractor, you will work closely with Arable’s Customer Success team to provide hands-on support for customers and projects throughout western Nebraska.
Much of the work will take place directly in agricultural fields and may include installing and maintaining Arable equipment, checking devices, troubleshooting basic field issues, supporting customer visits, and helping ensure projects are operating smoothly.
You will have support from Arable’s broader Customer Success and technical teams and will not be expected to manage the full customer relationship independently.
Listed by Arable for a position based in the United States. Employers on this board attest they are hiring domestically.