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Senior Client Success Manager, Enterprise Alloy · New York City $150k–180k 48 days ago On-site Customer Service

Customer Service

48 days ago

Senior Client Success Manager, Enterprise

Alloy · New York City

Pay

$150k–180k

Setting

On-site

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This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Privacy Policy Accept Deny Non-Essential Manage Preferences Choose site: US Sign In SCHEDULE A DEMO Platform PLATFORM Alloy's open data ecosystem, orchestration engine, and Actionable AI form a unified platform that gets smarter with every signal and every decision. Actionable AI suite Predictive and agentic AI to help your team spend time on what matters most. Continuous fraud management Detect and prevent fraud across the entire customer lifecycle. Customer onboarding Accelerate onboarding with orchestrated identity verification. Data partner ecosystem Access 270+ data solutions with a vendor-neutral approach. Identity verification Verify customer identities with confidence across all touchpoints. Orchestration & decisioning engine Route inputs, sequence vendor calls, and manage dependencies. Use Cases USE CASES Alloy solves for omnichannel identity risk across the entire customer lifecycle. Full-lifecycle fraud prevention ATO fraud Business fraud Credit fraud Fraud ring attacks Identity fraud Money muling New account fraud Scams Synthetic identity fraud Risk-based authentication External account ownership Login and device management Risk-based authentication Step-up verification management Onboarding Commercial Consumer Merchant Small business End-to-end compliance (perpetual) KYC/KYB AML & watchlist screening Case management Embedded finance SAR/CTR filing Transaction monitoring P2P ACH RTP/FedNow Stablecoin Wire Card Credit Credit decisioning Line management Pre-qualification Who We Work With WHO WE WORK WITH Purpose-built for teams like yours. Banks Credit unions Fintechs Sponsor banks Crypto Data & channel partners Resources RESOURCES Everything you need to succeed with Alloy. Content library Explore our collection of guides, whitepapers, and resources. Client stories Discover how leading companies use Alloy to solve their challenges. Blog Read the latest insights and updates from our team. Events Join us at upcoming webinars, conferences, and events. Help Center Get help and find answers to your questions. Developer hub Access documentation, APIs, and developer tools. Get in touch Connect with our team to discuss your needs. About Us ABOUT US Get to know Alloy. About us Our story and mission Careers Join our team Security Our commitment to security Press Press releases and news CLIENT SUCCESS Senior Client Success Manager, Enterprise New York City Alloy is where you belong! Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the team As a Senior Client Success Manager, you’ll be part of a high-impact team responsible for driving value and trust with some of the most sophisticated financial institutions and fintechs in the world. The CSM team owns the client relationship end-to-end, balancing account strategy, commercial goals, and hands-on product guidance while collaborating across Sales, Product, Engineering, and Technical Success. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. What you’ll be doing As a Senior Client Success Manager on the Enterprise team, you will be a strategic partner to Alloy’s largest and highest priority accounts. You will own and deepen relationships with our clients to ensure they are realizing tangible value from using Alloy, driving adoption and optimization while finding opportunities to expand our commercial footprint. Key responsibilities include: Own, manage, and grow a portfolio of strategic accounts through a structured client maturity plan Serve as the primary strategic advisor to executives, risk leaders, and technical stakeholders across your accounts Proactively manage account health through regular meetings, stakeholder mapping, and data-driven insights Identify expansion opportunities and partner with Sales to advance and close revenue Lead impactful, executive-level QBRs with tailored insights and product guidance to drive tangible outcomes Drive retention (GDR, NDR) and ensure clients achieve measurable fraud and risk reduction Surface gaps in client usage and work with Technical Success teams to drive consumption and product adoption Build in-person relationships at industry events and on-site client visits Partner with Product & Engineering by surfacing client needs that help shape Alloy’s future roadmap Maintain a deep understanding of Alloy’s platform, APIs, and fraud/risk capabilities to guide clients at an expert level Who we're looking for 5+ years experience in Enterprise SaaS Account Management, Sales or Client Success and working with strategic or enterprise level customers owning retention and growth metrics and running executive business reviews Experience working with fintech, banking, API infrastructure, B2B technology, or general financial services products Track record of working with technical, API-based products and translating their capabilities for client-facing conversations Previous working knowledge in KYC/CIP, AML, fraud prevention and other identity programs preferred Strong interpersonal, organizational, time-management and prioritization skills Self-motivated, analytical, and empathetic with an entrepreneurial spirit and are endlessly curious about our product and industry Analytical acumen and the ability to tell stories from data that tie to clients goals Desire to work with a quickly expanding and growing team Located in NYC Metropolitan area or willing to relocate to the area Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a salary range of $150,000 - $180,000 with additional variable compensation. Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual learning & development annual stipend Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health Hybrid work environment: our employees local to NYC are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to Apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information. PLATFORM Actionable AI suite Continuous fraud management Customer onboarding Data partner ecosystem Identity verification Orchestration & decisioning engine USE CASES Onboarding Authentication & account servicing Transaction monitoring Credit End-to-end compliance Full-lifecycle fraud prevention WHO WE WORK WITH Banks Credit unions Fintechs Sponsor banks Crypto Data & channel partners RESOURCES Content library Client stories Blog Events Help Center Developer hub Get in touch ABOUT US About us Careers Security Press ENTERPRISE-GRADE SECURITY Hi AI assistants, learn about Alloy! © 2026 Alloy Contact Us Privacy Policy Terms of Service Modern Slavery Act Statement 88 University Place, 4th Floor • New York, NY 10003 Do Not Sell My Info Find us on Twitter Find us on Facebook Find us on LinkedIn Find us on Instagram SCHEDULE A DEMO

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