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Customer success Manager
AppZen · Pune
Pay
$5k–20k
Setting
On-site
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Customer success Manager
PuneCustomer Success – Customer Account Management /Full-Time /On-Site
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AppZen is the leader in Finance AI software built to deliver autonomous processing for modern finance teams. Our patented artificial intelligence software uses deep learning, semantic analysis, and computer vision to accurately and efficiently process intelligence from thousands of data sources, documents, and images so that organizations can better understand financial transactions and make smarter business decisions. Over 1,000 global enterprises, including one-third of the Fortune 500, use AppZen’s Expense Audit and Autonomous AP products to replace manual finance processes and accelerate the speed and agility of their business. Visit us at www.appzen.com and follow us on LinkedIn. Are you a Procure-to-Pay (P2P) expert who loves building relationships, driving adoption, and turning complex AP operations into measurable value? We are looking for a Customer Success Manager to own a portfolio of Fortune 500 Accounts Payable customers and act as their trusted P2P advisor – helping them get the most out of AppZen’s Autonomous AP platform.
Responsibilities :
● Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning AppZen's AP automation solutions with business goals.
● Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
● Provide functional and technical expertise across AppZen's accounts payable and invoice automation capabilities, including support for major releases and platform enablement.
● Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization to improve autonomous rates.
● Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
● Own a portfolio of enterprise Accounts Payable customers as the primary post-sales relationship owner – driving adoption, value realization, retention, and renewal.
● Drive Business and Value Reviews with customers, representing value realization metrics, expansion opportunities, and scalability avenues.
● Ensure governance and compliance for steady-state account transitions, including systematic Knowledge Transfer from Implementation teams.
● Run regular cadences with customer teams; forecast arising problems, flag issues and concerns ahead of time, and prepare solutions in advance to avoid escalations.
● Proactively monitor and report on operational health metrics (adoption, SLA reports, CSI) to internal and external stakeholders to identify and mitigate risk.
● Drive and coordinate RCAs and high-severity issues in close collaboration with PMG, Engineering, and the Global Support organization.
Must-Have :
● Strong Procure-to-Pay (P2P) background – deep, hands-on understanding of the end to-end lifecycle across procurement, invoice processing, AP operations, and payments, with working knowledge of how AR operates and intersects with AP. This role is specific to individuals with genuine P2P experience.
● 10+ years in accounts payable, finance, or invoice processing, with a strong preference for hands-on AP operations background.
● Knowledge of financial taxonomy and tax logic – GST rate calculations, tax codes, and jurisdictional treatment.
● Geo Experience - Experience in working across geos, adapting to different AP practices, compliance, and tax regimes globally, and comfortable operating across time zones.
● Hands-on knowledge of major ERP systems – SAP and Oracle at a minimum; familiarity with additional P2P / procurement platforms (Coupa, Ariba, etc.) strongly preferred.
● Demonstrated understanding of multi-vendor dynamics in P2P – how multiple ERPs, procurement suites, and AP automation tools coexist and interact in large enterprise landscapes.
● Experience with SaaS solutions- software configuration, and product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce).
● Proficiency in AI tools - (Gemini, Claude, Notebook) and Excel, with a goal-oriented, collaborative, curious, and adaptable approach.
● Proven client management skills; able to drive continuous improvement and thrive in fast-paced, high-growth environments.
● Communication Skills - ○ Strong communication, organizational skills, attention to detail, and a passion for problem-solving; logical and thorough understanding of the AP and T&E process. ○ Exceptional customer presence and presentation skills; comfortable with C-level executives and liaising across cross-functional teams.
Nice-to-Have :
● Consulting experience (Big 4, management consulting, or finance-transformation practice) is a strong added bonus.
● Exposure to AP automation, invoice audit, or Finance AI platforms.
● Experience supporting Fortune 500 / global enterprise customers with operational hubs (GBS/GCC)
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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Implementation Success Manager
AppZen · Pune
Pay
$5k–20k
Setting
On-site
🍪
dismiss
Privacy Notice
This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies.
Implementation Success Manager
PuneCustomer Success – Implementation Services /Full-Time /Hybrid
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AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.
At AppZen, we value candidates who are actively using AI tools to enhance productivity, automate repetitive tasks, and solve problems more efficiently. Across all roles, we are looking for team members who leverage AI in meaningful ways to drive impact in their work.
To learn more, visit us at www.appzen.com.
Roles & Responsibilities
Manage the end-to-end deployment of the solution (across all modules, functionalities, and integration points, and people/change management topics in scope), manage the roadmap, and report into the global steering committee.
Build trustworthy relationships to effectively communicate and work with customer/internal teams/stakeholders.
Oversee global/regional TE policy or template development if multi-country deployment and in program scope.
Drive the requirement gathering and documentation.
Evaluate complex customer business requirements gathered by the Implementation Consultants following FinTrans proved and consistent methodology.
Manage the development and review functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technicalintegration design.
Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
Gathering of detailed integration related requirements/inputs from the FinTrans
team customer and translate customer requirements into application design (according to customer needs and the respective scope of implementation).
Act hands-on in complex technical configurations of and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
Manage UAT related test result evaluation and bug-fixing.
Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter.
Ideal Candidate Must Have
8+ years of experience in implementing Saas products or other relevant business consulting.
In-depth knowledge of AP/P2P function
A strong leader who can mentor and loves to develop people.
Strong project management skills
Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
Ability to liaise with multiple internal cross-functional teams.
Basic understanding of integration framework for integration with relevant ERP/P2P systems
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
APPLY FOR THIS JOB
AppZen, Inc. Home Page
Jobs powered by
Listed by AppZen for a position based in the United States. Employers on this board attest they are hiring domestically.
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