Handshake is the career network for the AI economy — powering career discovery, hiring, and upskilling for 25 million job seekers, 1,600 educational institutions, and 1 million+ employers, from first internships to full-time careers to the frontier of AI training. In 2025, we launched Handshake AI on that same network and trust, and grew it into the fastest-growing AI data business in history — from $0 to a ~$1B run rate, now paying ~$60M a month to over 30,000 experts. Frontier AI labs work directly with us on their hardest, highest-scale data problems, because our decade of relationships with the world's most qualified students and experts is a moat no one else has.
Why join now:
Shape how career and AI intersect at global scale, with impact you can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 companies, and top institutions
Work alongside operators from Palantir, Meta, Scale AI, and top YC companies
Build a massive, fast-growing business inside a company already serving millions
The Role
As a Senior Engagement Manager on Handshake AI's Engagement Management team, you own full, end-to-end relationships for our largest frontier AI lab customers — accounts at $100M+ run rate — from first scope through expansion and renewal. You're the person these customers call first, acting as a thought partner rather than a traditional account manager, translating ambiguous, high-stakes problems into clear direction while Strategic Project Leads and Operations execute delivery. You'll sit at the intersection of customer, product, and engineering, making fast, high-judgment tradeoffs under pressure and protecting both the relationship and the quality bar.
Own full end-to-end relationships across a portfolio of $100M+ frontier AI lab accounts, serving as the first call in high-stakes moments and the single throughline for value.
Translate messy, evolving client goals into sharp requirements and priorities, partnering closely with Strategic Project Leads & Operations to turn strategy into delivery.
Make fast, high-conviction tradeoffs on speed, quality, and cost — knowing when to commit, push back, or escalate to protect the relationship and the outcome.
Partner with Sales to identify and help close expansion opportunities, growing account value and deepening Handshake AI's role in customers' model development.
Define and report on success metrics (KPIs, SLAs, model quality) that keep leadership and clients aligned on what's working and what needs to change.
You Have
8+ years in high-ownership, customer-facing or high-stakes leadership roles — engagement management, management consulting, strategy & ops, elite military leadership, or founder/operating roles — ideally with exposure to AI, data, or complex operational products
Meaningful time at a top-tier consulting firm (McKinsey, BCG, Bain, or equivalent), or an equivalent mix of consulting, elite institutional leadership, and high-intensity startup or operating experience
Currently in an external, customer-facing role, or have held one within the last two years
Genuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunity
A track record leading complex, multi-stakeholder engagements to measurable outcomes for demanding enterprise customers
Experience working directly with VP- and C-level stakeholders, and navigating complex, political organizations while still getting to an answer fast
Comfort making high-judgment decisions with incomplete information, and shifting fluidly between executive relationship management and detailed data review
Strong instincts for when to push back on a client ask versus when to flex, with the communication skill to do either without damaging trust
Genuine energy for high-intensity, fast-changing environments, including periods that call for significant time investment — this isn't a fixed-hours, narrow-scope role
Bonus points:
Technical or STEM background (engineering, computer science, or related) alongside your customer-facing experience
Prior experience in AI, data, or frontier model development
Investment banking, private equity, or GM/BizOps background with strong analytical range
Experience negotiating with sophisticated, technical buyers across multiple vendors
We Offer
Handshake delivers benefits that help you feel supported — and thrive at work and in life.
The below benefits are for full-time US employees.
ABOUT HANDSHAKE
Handshake is the career network for the AI economy — powering career discovery, hiring, and upskilling for 25 million job seekers, 1,600 educational institutions, and 1 million+ employers, from first internships to full-time careers to the frontier of AI training. In 2025, we launched Handshake AI on that same network and trust, and grew it into the fastest-growing AI data business in history — from $0 to a ~$1B run rate, now paying ~$60M a month to over 30,000 experts. Frontier AI labs work directly with us on their hardest, highest-scale data problems, because our decade of relationships with the world's most qualified students and experts is a moat no one else has.
Why join now:
- Shape how career and AI intersect at global scale, with impact you can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 companies, and top institutions
- Work alongside operators from Palantir, Meta, Scale AI, and top YC companies
- Build a massive, fast-growing business inside a company already serving millions
THE ROLE
As a Senior Engagement Manager on Handshake AI's Engagement Management team, you own full, end-to-end relationships for our largest frontier AI lab customers — accounts at $100M+ run rate — from first scope through expansion and renewal. You're the person these customers call first, acting as a thought partner rather than a traditional account manager, translating ambiguous, high-stakes problems into clear direction while Strategic Project Leads and Operations execute delivery. You'll sit at the intersection of customer, product, and engineering, making fast, high-judgment tradeoffs under pressure and protecting both the relationship and the quality bar.
- Own full end-to-end relationships across a portfolio of $100M+ frontier AI lab accounts, serving as the first call in high-stakes moments and the single throughline for value.
- Translate messy, evolving client goals into sharp requirements and priorities, partnering closely with Strategic Project Leads & Operations to turn strategy into delivery.
- Make fast, high-conviction tradeoffs on speed, quality, and cost — knowing when to commit, push back, or escalate to protect the relationship and the outcome.
- Partner with Sales to identify and help close expansion opportunities, growing account value and deepening Handshake AI's role in customers' model development.
- Define and report on success metrics (KPIs, SLAs, model quality) that keep leadership and clients aligned on what's working and what needs to change.
YOU HAVE
- 8+ years in high-ownership, customer-facing or high-stakes leadership roles — engagement management, management consulting, strategy & ops, elite military leadership, or founder/operating roles — ideally with exposure to AI, data, or complex operational products
- Meaningful time at a top-tier consulting firm (McKinsey, BCG, Bain, or equivalent), or an equivalent mix of consulting, elite institutional leadership, and high-intensity startup or operating experience
- Currently in an external, customer-facing role, or have held one within the last two years
- Genuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunity
- A track record leading complex, multi-stakeholder engagements to measurable outcomes for demanding enterprise customers
- Experience working directly with VP- and C-level stakeholders, and navigating complex, political organizations while still getting to an answer fast
- Comfort making high-judgment decisions with incomplete information, and shifting fluidly between executive relationship management and detailed data review
- Strong instincts for when to push back on a client ask versus when to flex, with the communication skill to do either without damaging trust
- Genuine energy for high-intensity, fast-changing environments, including periods that call for significant time investment — this isn't a fixed-hours, narrow-scope role
Bonus points:
- Technical or STEM background (engineering, computer science, or related) alongside your customer-facing experience
- Prior experience in AI, data, or frontier model development
- Investment banking, private equity, or GM/BizOps background with strong analytical range
- Experience negotiating with sophisticated, technical buyers across multiple vendors
WE OFFER
Handshake delivers benefits that help you feel supported — and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Service
70 days ago
Enterprise Customer Success Manager
Handshake · San Francisco, California, United States
ABOUT HANDSHAKE
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
ABOUT THE ROLE
Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employersʼ business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.
DESIRED CAPABILITIES
- Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
- Develop relationships with senior stakeholders of our customers and deeply understand each customerʼs business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
- Leverage data to inform decision-making and refine early talent recruiting ROI strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
EXTRA CREDIT
- Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
- Has a high degree of collaborative spirit
- Has a high degree of technical aptitude
- Provides process improvement solutions to create team efficiencies
PERKS
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers. http://joinhandshake.com/careers.Your
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Service
292 days ago
Engagement Manager
Handshake · San Francisco, California, United States
ABOUT HANDSHAKE
Handshake is the career network for the AI economy — powering career discovery, hiring, and upskilling for 25 million job seekers, 1,600 educational institutions, and 1 million+ employers, from first internships to full-time careers to the frontier of AI training. In 2025, we launched Handshake AI on that same network and trust, and grew it into the fastest-growing AI data business in history — from $0 to a ~$1B run rate, now paying ~$60M a month to over 30,000 experts. Frontier AI labs work directly with us on their hardest, highest-scale data problems, because our decade of relationships with the world's most qualified students and experts is a moat no one else has.
Why join now:
- Shape how career and AI intersect at global scale, with impact you can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 companies, and top institutions
- Work alongside operators from Palantir, Meta, Scale AI, and top YC companies
- Build a massive, fast-growing business inside a company already serving millions
THE ROLE
As an Engagement Manager on Handshake AI's Engagement Management team, you own the day-to-day relationship for a large frontier AI lab, working under the close guidance of the VP, Engagement Management and partnering with Strategic Project Leads as you build toward full account ownership. You're a reliable, responsive point of contact for your accounts, translating client needs into clear requirements and flagging risks early — developing the judgment and executive presence to grow into ownership of strategic accounts over time.
- Own the day-to-day relationship for a portfolio of frontier AI lab accounts, serving as a dependable, responsive point of contact for client needs.
- Translate client requests and feedback into clear requirements, partnering with Strategic Project Leads & Operations to keep delivery on track.
- Flag risks and tradeoffs early, escalating to the VP of Engagement Management when a client ask calls for a strategic decision.
- Support Sales and the VP, Engagement Management on expansion conversations, helping surface signals of growth or risk within your accounts.
- Track and report on account health metrics (SLAs, delivery milestones, satisfaction) to keep your team aligned on status.
YOU HAVE
- 5+ years in customer-facing, high-ownership roles — engagement management, customer success, consulting, or strategy & ops — ideally with some exposure to AI, data, or complex operational products
- Meaningful time at a top-tier consulting firm or another elite, fast-paced customer-facing environment, including experience gained post-MBA or equivalent graduate program (pre-manager/pre-partner level is fine)
- Currently in an external, customer-facing role, or have held one within the last two years
- Genuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunity
- A track record of managing multiple workstreams or accounts with reliability and strong attention to detail
- Comfort communicating with mid- to senior-level client stakeholders and internal cross-functional partners
- Strong organizational skills and follow-through — you keep things moving without needing to be chased
- Eagerness to learn client management and executive communication from more senior team members
- Genuine energy for high-intensity, fast-changing environments — this isn't a fixed-hours, narrow-scope role
Bonus points:
- Technical or STEM background (engineering, computer science, or related) alongside your consulting or strategy experience
- Prior experience in AI, data, or frontier model development
- Exposure to enterprise account management or complex, multi-stakeholder delivery
- Interest in growing into a Senior Engagement Manager role over time
WE OFFER
Handshake delivers benefits that help you feel supported — and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.
Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.
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