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ABOUT HANDSHAKE Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We've grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel - Partner with world-class AI labs, Fortune 500 companies, and the world’s leading educational institutions - Work alongside engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders - Help build a massive, fast-growing business with billions in revenue ABOUT HANDSHAKE AI Human data is the core infrastructure of AI advancement. Frontier AI labs currently improve model capabilities through various data-intensive post-training techniques. We believe spending on AI training data will increase by 3–5x over the next few years and continue growing as models expand into new domains. Handshake AI supports all frontier AI labs, working on their most complex data challenges at significant scale. ABOUT THE ROLE Handshake is hiring a Machine Learning Engineer for the Network and Handshake AI Marketplace Relevance team. AI is transforming how students navigate their careers, and we’re committed to developing innovative, responsible AI-powered solutions that connect students with meaningful career opportunities. In this role, you’ll build and improve the machine learning systems that power job search and recommendations, user understanding, personalized notifications, and core embedding models across the Handshake platform. You’ll work closely with experienced machine learning engineers, data scientists, product managers, and software engineers to develop models, run experiments, and deploy reliable ML solutions to production. The team works with retrieval and ranking approaches including graph-based models, bi-encoders, semantic cross-encoders, and multi-stage rankers, supported by a data platform containing billions of data points. The team is also exploring emerging areas such as generative retrieval and post-training. Your work will directly contribute to improving marketplace outcomes while supporting Handshake’s commitment to explainability, fairness, and responsible AI. WHAT YOU’LL DO - Build and improve machine learning models for search, recommendations, notifications, user understanding, and embeddings - Develop, test, and deploy models and supporting services in a production environment - Work with large datasets to create features, train models, and evaluate performance - Contribute to retrieval, ranking, personalization, and experimentation systems - Monitor production models and help improve their quality, reliability, latency, and scalability - Partner with product, engineering, and data science to translate business and user needs into practical ML solutions - Participate in technical design discussions, code reviews, and team planning - Use experimentation and marketplace metrics to measure the impact of your work - Contribute to team standards and best practices for model development, evaluation, and deployment DESIRED CAPABILITIES - 3+ years of professional experience in machine learning, data science, software engineering, or a related field - Proficiency in Python and experience with ML frameworks such as scikit-learn, PyTorch, or TensorFlow - Experience building, evaluating, and deploying machine learning models in production - Familiarity with one or more relevant areas, such as recommendations, search, personalization, ranking, NLP, deep learning, or LLMs - Understanding of core ML concepts, including classification, regression, ranking, feature engineering, and model evaluation - Experience working with data pipelines, experiment tracking, model monitoring, or other parts of the ML lifecycle - Strong software engineering fundamentals and the ability to write reliable, maintainable code - Experience working collaboratively with engineers, data scientists, product managers, and other cross-functional partners - Ability to break down moderately complex problems, evaluate tradeoffs, and deliver solutions with support from senior team members - A focus on measurable results and improving the end-user experience EXTRA CREDIT - Experience with embedding-based retrieval, multi-stage ranking, graph-based models, or recommender systems - Experience working with large-scale datasets or high-traffic cloud-based production systems - Familiarity with generative retrieval, LLM evaluation, or post-training techniques - Interest in explainable AI, fairness, or responsible machine learning - Clear communication skills and an interest in contributing to team practices and technical standards PERKS Handshake delivers benefits that help you feel supported—and thrive at work and in life. The benefits below are for full-time US employees. - 🎯 Ownership: Equity in a fast-growing company - 💰 Financial Wellness: 401(k) match, competitive compensation, and financial coaching - 🍼 Family Support: Paid parental leave, fertility benefits, and parental coaching - 💝 Wellbeing: Medical, dental, and vision coverage, mental health support, and a $500 wellness stipend - 📚 Growth: $2,000 learning stipend and ongoing development - 💻 Remote & Office: Internet and commuting support, plus free lunch and gym access in our SF office - 🏝 Time Off: Flexible PTO, 15 holidays, and two flex days - 🤝 Connection: Team outings and referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.

Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.

Analyst

35 days ago

IT Support Analyst

Handshake · New York City, New York, United States

Pay

$80k–100k

Setting

On-site

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IT Support Analyst Location New York, NY Employment Type Full time Location Type On-site Department Engineering Compensation $80K – $100K For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Overview Application About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue About the Role We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale. This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment. What You'll Do Support the Employee IT Experience Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience Support remote and hybrid employees across multiple time zones Escalate complex issues when appropriate while owning tickets through resolution Help Improve IT Operations Support onboarding and offboarding workflows Assist with identity and access management (Okta, Google Workspace, etc.) Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar) Manage software provisioning, license assignments, and asset tracking Identify recurring issues and recommend process improvements or automation opportunities Contribute to Security & Documentation Maintain internal documentation and knowledge base articles Partner with Security to support device compliance and access management Assist with IT projects, tool implementations, and operational improvements Participate in incident response and troubleshooting efforts as needed Collaborate Across the Business Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs Help deploy new hardware, software, and productivity tools Contribute to office and remote IT initiatives as the company grows You Have 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment Experience supporting macOS (Windows experience is a plus) Hands-on experience with: Google Workspace Slack Okta or another identity provider Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.) ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar) Technical Skills Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking Experience administering common SaaS applications and user lifecycle management Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus Comfortable working in cloud-first environments What We're Looking For A customer-first mindset with strong problem-solving skills Organized and detail-oriented with solid documentation habits Curious and eager to learn new technologies Comfortable balancing multiple priorities in a fast-moving environment Strong written and verbal communication skills Takes ownership of assigned work while knowing when to seek guidance We Offer Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.

Analyst

35 days ago

IT Support Analyst

Handshake · New York City, New York, United States

Pay

$80k–100k

Setting

On-site

Apply Sign in to favorite Permalink

ABOUT HANDSHAKE Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. WHY JOIN HANDSHAKE NOW: - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel - Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions - Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders - Build a massive, fast-growing business with billions in revenue ABOUT THE ROLE We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale. This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment. WHAT YOU'LL DO Support the Employee IT Experience - Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools - Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience - Support remote and hybrid employees across multiple time zones - Escalate complex issues when appropriate while owning tickets through resolution Help Improve IT Operations - Support onboarding and offboarding workflows - Assist with identity and access management (Okta, Google Workspace, etc.) - Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar) - Manage software provisioning, license assignments, and asset tracking - Identify recurring issues and recommend process improvements or automation opportunities Contribute to Security & Documentation - Maintain internal documentation and knowledge base articles - Partner with Security to support device compliance and access management - Assist with IT projects, tool implementations, and operational improvements - Participate in incident response and troubleshooting efforts as needed Collaborate Across the Business - Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs - Help deploy new hardware, software, and productivity tools - Contribute to office and remote IT initiatives as the company grows YOU HAVE - 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment - Experience supporting macOS (Windows experience is a plus) - Hands-on experience with: - Google Workspace - Slack - Okta or another identity provider - Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.) - ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar) TECHNICAL SKILLS - Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking - Experience administering common SaaS applications and user lifecycle management - Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus - Comfortable working in cloud-first environments WHAT WE'RE LOOKING FOR - A customer-first mindset with strong problem-solving skills - Organized and detail-oriented with solid documentation habits - Curious and eager to learn new technologies - Comfortable balancing multiple priorities in a fast-moving environment - Strong written and verbal communication skills - Takes ownership of assigned work while knowing when to seek guidance WE OFFER Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. - 🎯 Ownership: Equity in a fast-growing company - 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching - 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching - 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend - 📚 Growth: $2,000 learning stipend, ongoing development - 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office - 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days - 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers http://joinhandshake.com/careers.

Listed by Handshake for a position based in the United States. Employers on this board attest they are hiring domestically.

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