Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the Team:

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

About the role:

We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

Location: This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN.

How you’ll make an impact:

• Build scalable processes for customer on-boarding and post sales success

• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services

• Develops Healthy Customer Relationship through proactive support and cadence based follow ups

• Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs

• Create customer Loyalty through proactive support and account management

• Advocate for Enterprise customers through deep understanding of their use cases and needs

• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology

• Ensure expansions and renewals through proactive support

• Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business

What makes you a good fit:

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)

• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules

• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts

• Experience with commercial Unmanned Aircraft Systems and related software development/deployment

• Work directly with customers through proactive, metrics based engagement

• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew

• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

Requirements

• A strong desire to learn, innovate, and adapt to a growing and changing environment

• Willingness to travel approximately 40%

• Ability to obtain a Part 107 certificate

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

#LI-WM1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

About the Role

Engagement Managers are the driving force behind Credit Union onboarding at Clutch, owning the end-to-end success of implementation projects from kickoff through go-live. This is a builder's role: you'll operate with a high degree of autonomy, defining structure and process where it doesn't yet exist rather than waiting for it to be handed to you. You'll bring a consultative approach to every engagement: diagnosing what a customer actually needs, not just what they ask for, and prescribing the right path forward with confidence.

Partnering closely with Implementation Engineers and internal and external project teams, you'll translate a customer's business objectives into an executable plan and hold every work stream accountable to it.

About the Team

What You’ll Do

You'll drive the full project management lifecycle for a portfolio of onboarding projects: developing project plans and work breakdown structures, running status reporting and communication cadences with executive sponsors, and proactively identifying and mitigating implementation risk before it threatens a timeline or relationship. You'll approach each engagement consultatively, backed by strong product instincts, not just process expertise.

You'll hold cross-functional project teams accountable to milestones and quality standards through credibility and influence, and you'll help build the methodologies that raise the bar for the broader Implementation team as Clutch's product and customer base grow. You'll be expected to bring your own judgment to ambiguous situations, build structure from scratch, and move forward without waiting for a playbook to catch up to you.

Within 1 month, you will:

• Ramp into Clutch's implementation methodology and the credit union/banking domain, building the fundamentals for driving customer outcomes through principled judgment rather than a fixed playbook

• Begin managing your first engagements, understanding each customer's business objectives and current project status

• Establish initial rapport with customer stakeholders and your internal project team partners

• Get oriented on the full portfolio you'll own and how it's currently tracking against milestones

Within 3 months, you will:

• Drive onboarding efforts across your full portfolio of customers, partnering with the project team to prescribe best-practice recommendations that achieve each customer's business goals

• Develop detailed project plans and work breakdown structures that create urgency and hold both client and internal project teams accountable to milestone dates and work quality

• Produce weekly status reporting and communication plans for executive sponsors and internal/external project teams

• Proactively identify implementation risks and mitigate them before they impact timelines or satisfaction

• Build strong, trust-based relationships with customer stakeholders

• Bring clarity and structure to ambiguous or undefined situations without needing to be told how

Within 6 months, you will:

• Execute implementation projects in close partnership with clients' executive-level sponsors, driving milestone meetings (onsite and virtual) and developing new project artifacts as needed

• Track detailed scope of engagement, working with customers to estimate and execute change orders when scope shifts

• Develop deep credit union domain and product expertise, becoming a trusted thought leader who prescribes solutions rather than just facilitates process

• Coach and mentor project team members to raise the bar on the team, both internally and with the client

• Actively contribute to the practices and methodologies that help the Implementation team scale

What You’ll Bring

• 5+ years of experience in engagement management, professional services, or implementation project management, ideally within enterprise SaaS or fintech

• A consultative background with experience diagnosing underlying business problems to prescribe pragmatic recommendations rather than just executing what's asked

• Strong product instincts with genuine curiosity to develop real depth on the Clutch platform, enough to guide customers with authority rather than defer to others on product questions

• Proven track record independently owning a full implementation or project lifecycle, including making tradeoff and sequencing calls yourself, not just executing a plan someone else scoped

• A builder's mentality: genuinely energized by creating structure and process where none exists yet, rather than needing an established playbook

• Comfort operating with significant autonomy and limited formal support; a "figure it out" instinct paired with the judgment to know when to ask for help

• A mindset of using AI as a working tool to continuously sharpen your own process and project execution, not just as a novelty

• Demonstrated ability to hold cross-functional partners accountable to deliverables and quality without formal authority over them

• Executive-level stakeholder management: comfortable building trust and communicating with VP and C-level customer stakeholders as an advisor, not just a project executor

• Hands-on experience with enterprise software implementation across both waterfall and agile methodologies

• Sound judgment on risk and scope

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What's In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our organization participates in E-Verify. Click here to learn about E-Verify.