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The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. This is a remote role, and we are looking to hire people in California or Texas (specifically Austin) only. As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region, guiding customers from onboarding through scaled adoption and long-term expansion. You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI. You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base. Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention. WHAT YOU’LL BE DOING - Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal - Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes - Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges - Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions - Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment - Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact - Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth - Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience - Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities REQUIREMENTS 📍BASED IN AUSTIN, TEXAS 🤝 ENTERPRISE CUSTOMER SUCCESS EXPERIENCE You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end. 📊 VALUE & OUTCOMES MINDSET You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives. 💻 TECHNICAL FLUENCY You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate. 💼 COMMERCIAL ACUMEN You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes. 🧭 OPERATIONAL RIGOR You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through. 🗣 CLEAR, HIGH-TRUST COMMUNICATION You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships. 🤝 CROSS-FUNCTIONAL LEADERSHIP You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey. 🌱 BUILDER MINDSET IN AMBIGUITY You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales. NICE-TO-HAVES 🤖 AUTOMATION + AI CURIOSITY You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization. 🚀 STARTUP/SCALE-UP EXPERIENCE You’ve operated in high-growth environments and enjoy “building the plane while flying it.” 🌎 MULTI-REGION COLLABORATION EXPERIENCE You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally. 🎓 TECHNICAL OR STEM EDUCATION Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar. 🧩 FAMILIARITY WITH N8N OR SIMILAR PLATFORMS Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. * Country-specific details are provided in your contract.

Listed by n8n.io for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

57 days ago

Customer Success Manager (Blockstream Enterprise)

Blockstream · New York, NY, United States

Pay

$90k–140k

Setting

Remote

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Blockstream https://blockstream.com/ was founded in 2014 by Dr. Adam Back https://en.wikipedia.org/wiki/Adam_Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure. The Customer Success Manager sits at the intersection of organizational facilitation, product onboarding, implementation management, and solution consulting. Your primary mission is to design Customer Success Framework and guide enterprise clients through the entire post-contract lifecycle—bridging the gap between a signed contract and the successful, autonomous use of our technically sophisticated enterprise systems. You will act as a trusted advisor, navigating clients through high-stakes configurations (such as key ceremonies and complex policy engines) in our 'open-world' architecture. What You Will Be Doing (Responsibilities): Pre-Sales Engagement - Prepare presentations, support Business Development team, pre-configure demo stand to reflect customer use cases and run the demos Post-Contract Activation - Coordinate the post-contract activation process, including the preparation and facilitation of technical key ceremonies - Guide clients through infrastructure requirements and prerequisites, ensuring all stakeholders are prepared for activation milestones Onboarding & Initial Access - Manage client invitations, application setup, and initial workspace configuration - Deliver structured onboarding sessions to ensure clients understand the product’s capabilities, safe-vs-restricted actions, and how to reach their business objectives System Configuration & Implementation - Translate client-specific business cases (e.g., complex approval flows, role management, or transaction policies) into the product’s policy engine - Facilitate live configuration sessions, providing 'hand-holding' support while the client performs setup in their production environment Ongoing Relationship Management - Act as the primary point of contact for long-term success, conducting regular check-ins to monitor usage, collect feedback, and identify potential risks or expansion opportunities - Collaborate with Product and Engineering teams to translate client feedback into actionable UX/UI improvements What We Look For In You (Required Qualifications): - Financial Industry Expertise: Proven track record in the financial services sector. You have direct experience managing client onboarding or technical implementation for complex banking software, core banking platforms, treasury management systems, or digital payment infrastructure - Customer Success/Implementation Experience: 5+ years in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade, technically complex software - Technical Literacy: Familiarity with complex security concepts (e.g., Key Ceremonies, PEDs, HSM/HSC, policy engines) - Consultative Facilitation: Exceptional ability to lead live screen-sharing sessions and cross-functional calls involving diverse stakeholders - Building Framework: Experience in business process analysis, and translating the results into policies, instructions and guidelines - Project Management: Demonstrated ability to manage multi-week onboarding projects and milestone tracking - Documentation Skills: Ability to digest complex technical documentation and distill it into simple, actionable guidance for non-technical stakeholders Nice To Haves (Preferred Qualifications): - Capacity to manage multiple internal stakeholders (Engineering, Product, Support, IT) to ensure a unified client experience - Experience in decomposing and documenting repeatable processes, creating 'playbooks,' and building knowledge bases for technical products - Ability to work in a high-growth face-paced startup environment, remaining flexible as organizational processes evolve 🔒 Stay Safe from Job Scams All official Blockstream communication will come from an @blockstream.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@blockstream.com. Learn more about avoiding job scams here https://consumer.ftc.gov/consumer-alerts/2022/05/want-work-home-spot-scams-first.

Listed by Blockstream for a position based in the United States. Employers on this board attest they are hiring domestically.

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